We've been bringing our pups to the Jamboree location for quite a while, and up until the beginning…read moreof this year, we had nothing but positive experiences. Last year, we brought them frequently and always felt confident leaving them there. The staff was friendly and welcoming, the facility felt clean, and our dogs always seemed happy to be there. That's why it's so disappointing to see how much things have changed since the ownership transition. Since the change in ownership, we've noticed a significant decline in the overall experience. The staff no longer feels as friendly or approachable. While there are still a few kind employees, several team members come across as cold and unhelpful, making drop-off feel uncomfortable and even a bit intimidating. It no longer feels like the warm, welcoming environment it once was. We've also noticed the facility doesn't seem nearly as clean as it used to be. Our dogs consistently come home smelling strongly of urine after daycare. We occasionally check the live cameras throughout the day and frequently see urine sitting on the playroom floors for extended periods before being cleaned up. If messes in the common play areas are left unattended, it raises concerns about how often the kennels are being cleaned when the dogs are resting. Combined with the odor our dogs come home with, it has made us question the overall cleanliness of the facility. Another noticeable change is how little time our dogs now seem to spend in the play areas. We'll pay for a half-day of daycare, and by the time we pick them up, we're lucky if they've spent more than 30 minutes interacting with other dogs. The majority of their visit appears to be spent kenneled. We choose daycare because we want our dogs to have a safe, clean environment where they can socialize and play. If they're spending most of their visit in a kennel, it's difficult to justify paying for daycare when they could be comfortably resting at home in a cleaner environment for free. Customer service has also become frustrating. Recently, one of our dogs came home without his collar. We didn't realize it until we got home, so we called the facility and were told someone would call us back because they were too busy at the moment. We never received a callback. After calling several more times over the next few days without getting an answer, we ultimately had to drive to the facility ourselves just to ask about and retrieve the collar. Pickup has also become much slower than it used to be, often requiring a long wait before our dogs are brought out. We're genuinely disappointed because we loved this location for a long time and trusted the team with our pets. Unfortunately, since the ownership change, we've experienced a noticeable decline in cleanliness, customer service, and the overall level of care. We hope these concerns are taken seriously because we'd love to see this location return to the high standard that made us loyal customers in the first place.

I brought my dog here for the first time last week for a grooming service and was disappointed with…read morethe results. When we got to the place, there was dog hair all over the floor, I chatted with the manager there and they mentioned they wipe the floor 2-3x a day so I must've come during the tail ned. The appointment which typically takes 2-3 hours ended up taking 1.5 hours. They request payment and tip before they bring you your pet. I had some feedback that I shared with the manager and they reassured me that they care deeply about the salon and grooming service so I know they're working on improvements. They were happy to take my dog back to another cleaning, but I didn't have the time. I appreciate the time and effort the manager took to call and chat about my feedback.

I've been taking my dog August here since he was a puppy and every groom has been amazing! He's…read moreactually excited to go in every time which says a lot about how kind and gentle they are with animals. Would recommend them to anyone!

Best place for grooming. All the staff are so kind and welcoming. I'm always happy with my baby's…read moregrooming and how cuter

Been a frequent customer at Kawaii Pet Salon! They take such good care of my dog and I am always…read morepleased about his haircut. We went for a summer haircut and they delivered! Total was $80 + tip and took about 3 hours.

Been going here since March 2024 when my dog was a small puppy and even now that she's 2, we still…read moreget her groomed here. My dog Boba is always so happy to be here. It goes to show that the groomers really do take good care of her. They've literally been part of her life (at least for her grooming experience). She always get the full service groom, which includes haircut, bath, nail trim, paw trim, ear cleaning, and anal gland expression. Usually it takes about 1.5-2 hours depending on how busy they are. Once she's all nice and clean, the groomers always call or text me saying she's ready. Sometimes they even dress her up with a cute little bow~ There was a time while they were grooming her, they found a small scab on her body and immediately messaged me about it. It wasn't their fault actually, but it was because my dog was playing too rough with the two dogs we had at home. I do super appreciate that they reached out on this. It goes to show that they do care about animal welfare and immediately bring anything that could be worrisome to my attention asap. Definitely love their service and friendliness! I even got my cousin to bring her dog here! :)

I recently found myself on a mission to pamper my dog after her mobile groomer was unavailable for…read morea while. She definitely needed some TLC! After reaching out to several grooming places for quotes, one place stood out--they called me back promptly after I expressed my interest, and they offered a fantastic first-time customer discount, which I thought was a wonderful touch. I took my dog there, unsure of what to expect but hopeful. To my surprise, she seemed incredibly comfortable with the groomer right away, which is unusual because she's typically a bit skittish around new people. I was amazed when she walked over to the scale on command and actually sat down--a feat she rarely accomplishes with anyone other than me! I explained exactly what I wanted, dropped her off, and to my delight, I received a call much sooner than expected saying she was ready. When I picked her up, she looked absolutely fabulous! I did ask for a little touch-up in one area--a tidy-up for her bottom--and the groomer took care of it without any fuss. The best part? My dog was so calm and relaxed with the groomer. Given some past horror stories with other groomers, I couldn't believe how smoothly everything went this time. It was pure joy to see her happy and stress-free when I brought her home. While the prices felt a bit steep, I realized that having my dog groomed without the anxiety for her is totally worth it. I can't wait to bring her back for another pampering session!

Took my dog in to get cleaned after a dirty but fun time at the beach. the inside is fairly clean…read moreand it actually doesn't smell like moist wet dog which i think is really common. I paid 45 for a bath for my dog with trimming and ear cleaning. I will say the guy who handles the front desk is kinda difficult to communicate with and i had a lot of struggles booking over the phone. My only thing is that I am not sure if they were understaffed or overbooked but the bath for her took almost 2 hours so I was waiting in the area for a pretty long time. Her coat and skin have actually been really good since bringing her, so I'll probably be back but hopefully the wait won't be as long

Quick and efficient! Cat did an amazing job and went above and beyond. She gave my pup exactly what…read moreI asked for. A++

Lindsay did an AMAZING job with my fur baby! This was my first mobile grooming experience and kind…read moreof grooming in general...so I was a little nervous/hesitant on how my dog would do. Lindsay showed up on time and immediately made me feel comfortable along with Finn! I would recommend this company to anybody as they did a fantastic job and my dog is happier than ever. Can't wait for his next grooming experience!

EveryDog has the single most important part of our puppy's development, and we could not be happier…read morethat we chose the EveryPup program for our furbaby! We brought him in at 13 weeks to the EveryPup Program, where he is in a clean and disinfected facility with other safe and healthy pups and he gets training every day by Dave. Almost from day 1 we started noticing huge changes, and he matured so rapidly it's like we have a different dog! He is very calm, polite and attentive, and has been able to self-regulate so well. Dave is always available for our questions and follow ups, and he sends over progress notes and photos every day from training sessions. We also would ask him about problem behavior such as counter surfing or jumping up on people to greet, and Dave would target those specific behaviors as well. We also appreciated how fast and quickly they acted on our puppy swallowing something he shouldn't have, and immediately gave him some hydrogen peroxide to get him to throw it up, which saved us from extremely expensive and likely traumatic vet visits and possible surgery. Very grateful! Every day we pick up our puppy he is so happy from a day of playing and getting love from all the staff, and is tired and ready for some cuddles and naps when he gets home. The staff here are so caring and really love each dog, I trust them to take care of our puppy. Highly recommend!

I was visiting from Southern California and stopped in the store just to use the bathroom. Such a…read morecute store! The worker was so warm and friendly. So many unique items. They had a good selection of MLB neckerchiefs that easily attached thru his collar that I ended up buying a Dodger one for my dog.

We called for a last minute bathing appointment yesterday, and they were kind enough to squeeze my…read more4-month old pup, Maui, in. It was our first time in, and they were friendly on the phone and friendly when we came in. The environment was welcoming and felt like a grooming party in there with all the pups! Drea (coincidentally also my name--meant to be!) bathed Maui, and by the end, they were pals. Maui was following her around until we came to pick him up, which made me feel great about dropping him off for the first time. Maui was happy, clean, and very floofy! Definitely will be coming back here!

Very kind, professional and accommodating staff. My little dog was nervous at first but quickly was…read morecalm and comfortable when met with gentle kindness. Got his nails a much needed trim and file. Will be back here again and again!

The Spaw has been a great place to get my nervous little guy cleaned up! I love how good of a job…read morethey do and that I can trust them to work well with him. Everyone has been so nice and friendly every time we've gone. We will definitely go back!

When you find a service provider that goes above and beyond, you MUST leave a review! The owner,…read moreCarrie, has taken such thorough care of my dog, Gracie. She did this at a point where I took my dog as a last ditch effort. My dog has extreme allergies (both food and environmental) and scratches ALL day long (if she's not eating or sleeping, she is scratching). Her skin was in terrible condition and she had been ripping her hair out and causing hot spots. When I say I took the dog in horrible condition, I am not exaggerating. Our Vet has given us advice (guesses) and given the dog prescriptions, supplements, injections, and tests....with ZERO improvement! I've spent thousands of dollars trying to get our dog healthy and nothing ever helped! Based on a recommendation to take Gracie to The Spaw I dove in telling myself this is the last time. If this fails, we will just do the best to let her live her life out as comfortably as possible, which is a sad place to be as a dog mom. She's not even 7 years old and she still has a lot of life to live. Meeting Carrie was the best thing that has ever happened to our dog! She recommended some specific testing and said that Shih Tzus often have low Zinc which can lead to skin issues. We had her tested by a Vet and sure enough, her Zinc was SO LOW!!! She made some suggestions about supplements we could give her. At a follow up test, we could see some improvement in her Zinc levels. She also said that it looks like my dog had mange and that Shih Tzus are also susceptible to mites. Our Vet never once mentioned that as a potential cause nor did she test for mange. We did a skin scraping with a different Vet who found no mites, but she suggested we put her on a mite medication for a couple of months. The stuff that came out of/off my dog was disgusting (old die off???)! Through skin cytology, we also confirmed Gracie had serious yeast overgrowth. That was not a mystery to me, because our house smelled so bad! I didn't even like to have people over because it was so embarrassing. Carrie gave Gracie sulfur baths and used some other amazing technologies on her; Ozone baths, red light, blue light, and micro bubbles to name a few. It was a lot of work, but I can tell you for the first time in years, I'm actually optimistic about Gracie's future AND my house no longer smells disgusting. We boarded her for a period of time so we could do some deep cleaning and reset our house before she returned. I'm so glad I made that initial call to The Spaw. Carrie truly loves my dog and my dog loves Carrie! When we drive to The Spaw my dog knows. When we hit Tustin Ranch Road from the 5 Freeway, Gracie starts going crazy! When we get there, she practically jumps out of the car. Thankfully, her harness is clipped in, so she can't get out of her car seat without help. ;) On the subject of Boarding: I love that The Spaw has staff on the premises 24 hours a day and that the dogs aren't locked in crates all day. I am so grateful to see my dog's hair growing back and for her to have noticeably more energy and MUCH less scratching! Carrie clearly loves animals and is a true blessing. She admitted that my dog's issues forced her to do deep dive research to find help for Gracie. I will forever be grateful for the life she has given back to my dog! She is much more than "a groomer!"

Jan is kind and does a great job. Her garage is an awesome little shop where you can have your dog…read morealone, if need be, or her sweet dog, Bogey, will come out and play if your pup needs a friend.

Jan is a superstar! We've been bringing our pup to her for washes and nail trims for a little over…read more1 year now, and every time we are so pleased with her communication, and how she kindly, professionally, and thoroughly cares for our anxious boy. Highly recommend Jan's Gentle Paws if you're looking for a skilled and wonderful experience!

We've had a great experience with TLC. They always do an excellent job! My dog comes home clean and…read moresmelling great every time. The workers are friendly, have a great attitude, and do a wonderful job working with my dog and making him feel comfortable. I highly recommend them to anyone looking for a reliable and caring groomer!

I love bringing my dogs here! Everyone is so nice. Usually my dogs are nervous going to new places…read morebut they actually like going to the groomer.