Great grooming and bathing services. Have been coming here for 5 years+ for both my dogs. They do a…read moregreat job with our corgis with shaping them and making them nice and clean. Very friendly staff as well, have never had an issue. Here is Harper after a bath below!

We've been bringing our pups to the Jamboree location for quite a while, and up until the beginning…read moreof this year, we had nothing but positive experiences. Last year, we brought them frequently and always felt confident leaving them there. The staff was friendly and welcoming, the facility felt clean, and our dogs always seemed happy to be there. That's why it's so disappointing to see how much things have changed since the ownership transition. Since the change in ownership, we've noticed a significant decline in the overall experience. The staff no longer feels as friendly or approachable. While there are still a few kind employees, several team members come across as cold and unhelpful, making drop-off feel uncomfortable and even a bit intimidating. It no longer feels like the warm, welcoming environment it once was. We've also noticed the facility doesn't seem nearly as clean as it used to be. Our dogs consistently come home smelling strongly of urine after daycare. We occasionally check the live cameras throughout the day and frequently see urine sitting on the playroom floors for extended periods before being cleaned up. If messes in the common play areas are left unattended, it raises concerns about how often the kennels are being cleaned when the dogs are resting. Combined with the odor our dogs come home with, it has made us question the overall cleanliness of the facility. Another noticeable change is how little time our dogs now seem to spend in the play areas. We'll pay for a half-day of daycare, and by the time we pick them up, we're lucky if they've spent more than 30 minutes interacting with other dogs. The majority of their visit appears to be spent kenneled. We choose daycare because we want our dogs to have a safe, clean environment where they can socialize and play. If they're spending most of their visit in a kennel, it's difficult to justify paying for daycare when they could be comfortably resting at home in a cleaner environment for free. Customer service has also become frustrating. Recently, one of our dogs came home without his collar. We didn't realize it until we got home, so we called the facility and were told someone would call us back because they were too busy at the moment. We never received a callback. After calling several more times over the next few days without getting an answer, we ultimately had to drive to the facility ourselves just to ask about and retrieve the collar. Pickup has also become much slower than it used to be, often requiring a long wait before our dogs are brought out. We're genuinely disappointed because we loved this location for a long time and trusted the team with our pets. Unfortunately, since the ownership change, we've experienced a noticeable decline in cleanliness, customer service, and the overall level of care. We hope these concerns are taken seriously because we'd love to see this location return to the high standard that made us loyal customers in the first place.

Been a frequent customer at Kawaii Pet Salon! They take such good care of my dog and I am always…read morepleased about his haircut. We went for a summer haircut and they delivered! Total was $80 + tip and took about 3 hours.

Been going here since March 2024 when my dog was a small puppy and even now that she's 2, we still…read moreget her groomed here. My dog Boba is always so happy to be here. It goes to show that the groomers really do take good care of her. They've literally been part of her life (at least for her grooming experience). She always get the full service groom, which includes haircut, bath, nail trim, paw trim, ear cleaning, and anal gland expression. Usually it takes about 1.5-2 hours depending on how busy they are. Once she's all nice and clean, the groomers always call or text me saying she's ready. Sometimes they even dress her up with a cute little bow~ There was a time while they were grooming her, they found a small scab on her body and immediately messaged me about it. It wasn't their fault actually, but it was because my dog was playing too rough with the two dogs we had at home. I do super appreciate that they reached out on this. It goes to show that they do care about animal welfare and immediately bring anything that could be worrisome to my attention asap. Definitely love their service and friendliness! I even got my cousin to bring her dog here! :)

I recently found myself on a mission to pamper my dog after her mobile groomer was unavailable for…read morea while. She definitely needed some TLC! After reaching out to several grooming places for quotes, one place stood out--they called me back promptly after I expressed my interest, and they offered a fantastic first-time customer discount, which I thought was a wonderful touch. I took my dog there, unsure of what to expect but hopeful. To my surprise, she seemed incredibly comfortable with the groomer right away, which is unusual because she's typically a bit skittish around new people. I was amazed when she walked over to the scale on command and actually sat down--a feat she rarely accomplishes with anyone other than me! I explained exactly what I wanted, dropped her off, and to my delight, I received a call much sooner than expected saying she was ready. When I picked her up, she looked absolutely fabulous! I did ask for a little touch-up in one area--a tidy-up for her bottom--and the groomer took care of it without any fuss. The best part? My dog was so calm and relaxed with the groomer. Given some past horror stories with other groomers, I couldn't believe how smoothly everything went this time. It was pure joy to see her happy and stress-free when I brought her home. While the prices felt a bit steep, I realized that having my dog groomed without the anxiety for her is totally worth it. I can't wait to bring her back for another pampering session!

Took my dog in to get cleaned after a dirty but fun time at the beach. the inside is fairly clean…read moreand it actually doesn't smell like moist wet dog which i think is really common. I paid 45 for a bath for my dog with trimming and ear cleaning. I will say the guy who handles the front desk is kinda difficult to communicate with and i had a lot of struggles booking over the phone. My only thing is that I am not sure if they were understaffed or overbooked but the bath for her took almost 2 hours so I was waiting in the area for a pretty long time. Her coat and skin have actually been really good since bringing her, so I'll probably be back but hopefully the wait won't be as long

Lindsay did an AMAZING job with my fur baby! This was my first mobile grooming experience and kind…read moreof grooming in general...so I was a little nervous/hesitant on how my dog would do. Lindsay showed up on time and immediately made me feel comfortable along with Finn! I would recommend this company to anybody as they did a fantastic job and my dog is happier than ever. Can't wait for his next grooming experience!

Quick and efficient! Cat did an amazing job and went above and beyond. She gave my pup exactly what…read moreI asked for. A++

EveryDog has the single most important part of our puppy's development, and we could not be happier…read morethat we chose the EveryPup program for our furbaby! We brought him in at 13 weeks to the EveryPup Program, where he is in a clean and disinfected facility with other safe and healthy pups and he gets training every day by Dave. Almost from day 1 we started noticing huge changes, and he matured so rapidly it's like we have a different dog! He is very calm, polite and attentive, and has been able to self-regulate so well. Dave is always available for our questions and follow ups, and he sends over progress notes and photos every day from training sessions. We also would ask him about problem behavior such as counter surfing or jumping up on people to greet, and Dave would target those specific behaviors as well. We also appreciated how fast and quickly they acted on our puppy swallowing something he shouldn't have, and immediately gave him some hydrogen peroxide to get him to throw it up, which saved us from extremely expensive and likely traumatic vet visits and possible surgery. Very grateful! Every day we pick up our puppy he is so happy from a day of playing and getting love from all the staff, and is tired and ready for some cuddles and naps when he gets home. The staff here are so caring and really love each dog, I trust them to take care of our puppy. Highly recommend!

EveryPup is awesome! I am a first-time dog owner, so I needed the help with socialization and…read moretraining. Also my husband works from home, which wasn't ideal for his work productivity or the puppy's enrichment. Our dog is so much better off than he would've been without EveryPup. The owner Dave gives us updates after each session, including videos when requested so we can mimic Dave's techniques. Dave is always available for clarifications. He responds quickly to texts and calls. The staff is nice and friendly. The hours are great. They're always open including holidays (?!) I'm glad to know there's a place we can board Watson if we ever go on vacation. At one point, another pup scratched Watson under the eye, and I appreciated that Dave was up front about it, cleaned it, and answered our questions; the cut is healing up just fine. Watson even made a new best friend at EveryPup, and we will be meeting up for a puppy play date soon!

We called for a last minute bathing appointment yesterday, and they were kind enough to squeeze my…read more4-month old pup, Maui, in. It was our first time in, and they were friendly on the phone and friendly when we came in. The environment was welcoming and felt like a grooming party in there with all the pups! Drea (coincidentally also my name--meant to be!) bathed Maui, and by the end, they were pals. Maui was following her around until we came to pick him up, which made me feel great about dropping him off for the first time. Maui was happy, clean, and very floofy! Definitely will be coming back here!

Very kind, professional and accommodating staff. My little dog was nervous at first but quickly was…read morecalm and comfortable when met with gentle kindness. Got his nails a much needed trim and file. Will be back here again and again!

When you find a service provider that goes above and beyond, you MUST leave a review! The owner,…read moreCarrie, has taken such thorough care of my dog, Gracie. She did this at a point where I took my dog as a last ditch effort. My dog has extreme allergies (both food and environmental) and scratches ALL day long (if she's not eating or sleeping, she is scratching). Her skin was in terrible condition and she had been ripping her hair out and causing hot spots. When I say I took the dog in horrible condition, I am not exaggerating. Our Vet has given us advice (guesses) and given the dog prescriptions, supplements, injections, and tests....with ZERO improvement! I've spent thousands of dollars trying to get our dog healthy and nothing ever helped! Based on a recommendation to take Gracie to The Spaw I dove in telling myself this is the last time. If this fails, we will just do the best to let her live her life out as comfortably as possible, which is a sad place to be as a dog mom. She's not even 7 years old and she still has a lot of life to live. Meeting Carrie was the best thing that has ever happened to our dog! She recommended some specific testing and said that Shih Tzus often have low Zinc which can lead to skin issues. We had her tested by a Vet and sure enough, her Zinc was SO LOW!!! She made some suggestions about supplements we could give her. At a follow up test, we could see some improvement in her Zinc levels. She also said that it looks like my dog had mange and that Shih Tzus are also susceptible to mites. Our Vet never once mentioned that as a potential cause nor did she test for mange. We did a skin scraping with a different Vet who found no mites, but she suggested we put her on a mite medication for a couple of months. The stuff that came out of/off my dog was disgusting (old die off???)! Through skin cytology, we also confirmed Gracie had serious yeast overgrowth. That was not a mystery to me, because our house smelled so bad! I didn't even like to have people over because it was so embarrassing. Carrie gave Gracie sulfur baths and used some other amazing technologies on her; Ozone baths, red light, blue light, and micro bubbles to name a few. It was a lot of work, but I can tell you for the first time in years, I'm actually optimistic about Gracie's future AND my house no longer smells disgusting. We boarded her for a period of time so we could do some deep cleaning and reset our house before she returned. I'm so glad I made that initial call to The Spaw. Carrie truly loves my dog and my dog loves Carrie! When we drive to The Spaw my dog knows. When we hit Tustin Ranch Road from the 5 Freeway, Gracie starts going crazy! When we get there, she practically jumps out of the car. Thankfully, her harness is clipped in, so she can't get out of her car seat without help. ;) On the subject of Boarding: I love that The Spaw has staff on the premises 24 hours a day and that the dogs aren't locked in crates all day. I am so grateful to see my dog's hair growing back and for her to have noticeably more energy and MUCH less scratching! Carrie clearly loves animals and is a true blessing. She admitted that my dog's issues forced her to do deep dive research to find help for Gracie. I will forever be grateful for the life she has given back to my dog! She is much more than "a groomer!"

The Spaw is our dog's go-to groomer. The staff is generally kind and will work with you on your…read morespecific needs, which we love. Most of the time, our dog's cut is incredibly cute though once in a while there is a slight miss. They will usually try to get you the look you want and make adjustments as requested. The only note is that pricing jumped near 10% at least two years in a row. With tip, it can cost nearly $150 or more for a small dog cut, which does seem pricier. Would love to see price increases calm down so we don't get priced out of affording their services. With that said, we still keep going because it's hard to find the level of service and good to great grooming technique used by the Spaw. We have not used other services here so will not comment on that. Plenty of parking and decent availability, but I would call at least a couple of weeks in advance for scheduling. Thank you for keeping our dog looking cute!

Jan is kind and does a great job. Her garage is an awesome little shop where you can have your dog…read morealone, if need be, or her sweet dog, Bogey, will come out and play if your pup needs a friend.

Jan is a superstar! We've been bringing our pup to her for washes and nail trims for a little over…read more1 year now, and every time we are so pleased with her communication, and how she kindly, professionally, and thoroughly cares for our anxious boy. Highly recommend Jan's Gentle Paws if you're looking for a skilled and wonderful experience!

Amazing, amazing, amazing. We have found our go to groomers for our pups. The service is top tier…read morefrom calling in on short notice to getting our pup newly registered to pickup. We had been to 3 different groomers before coming here and were ecstatic to see our pup be very happy & had connected with the groomer, Athena. I was happy that they did a review of her current coat and nails before recommending additional services from what I had requested. I appreciated the report card at the end, it was a very thoughtful touch along with the free bandanna. Plenty of parking, no congestion in the parking lot, and timely. I highly recommend to bring your pets here, plus they have treats.

Worst customer service I have ever received. Don't come here if you want to wait over 4 hours for a…read morefull groom. I dropped off my dog in the morning around 8 and when I came back to check in on him around 12pm, the man at the front said " well you are really early but let me check..." in the most passive aggressive way lol. I even said no worries if he is not but there was just unnecessary hostility. 30 minutes later I get a text saying my dog was ready and then when we left the plaza already, they call us back to say the groomer forgot to trim his nails.. So.. what were you guys doing for 4 hours? Never again

We have always brought our sweet boy Cooper here (6+ years) for boarding or a bath and we have…read morealways been happy and felt that he was in good hands.

PLEASE NOTE: THIS IS FOR THE RESEARCH LOCATION. We have taken our dog here for quite some time and…read morewere overall pretty happy. That changed this last time the owners sold the company and the new owners took over, as things have definitely gone downhill, which brings me to this review specifically. This past Thursday, July 2nd, I swung by Paw Sweet Paw on my way home to pick up my dog, since my wife dropped her off for a half day. I told the young lady at the front I was here to pick up Boba, and she said, "I'll be right back with Boba."I waited for 15 minutes for her to return, and when she did, she did not have my dog with her, and she stated something like, "they are in the process of moving the dogs". Some more time goes by, and a manager walks by, and I am livid by this point, and I said, "Where is my flippin dog, although I didn't use flippin. She said, " Please hold on for one minute and she walked away and went upstairs. By this point, it had been a half hour, and not to mention there was another gentleman there to drop off his dog, and he had been waiting 15 minutes. Some more time goes by, and I told the lady at the front that I was walking to the back to get my dog, and you can call whoever you want, but this is BS. When I opened up the gate and was proceeding to walk back, the manager came walking down the steps, and again, I said Where the _ _ _ _ _ _ _ HELL is my dog, to which she replied, I don't know how to tell you this, but WE GAVE YOUR DOG TO THE WRONG PERSON. Needless to say, I lost it, and I said, how the hell is that even POSSIBLE on your end, let alone the person that took my dog home. Who the hell picks up their dog and realizes that this is not my dog and takes it home?????? The Manager said that somehow either she lost her paper collar or someone neglected to read the name on the collar and handed her off to another staff member, and they are the ones that gave her to the wrong owner.....When the new owners of Paw Sweet Paw took over, they implemented this paper tag collar policy, and when you check your dog in, they take the regular collars off of the dog and put a paper collar on the dog. I think it is absolutely ridiculous, but somehow, they believe it's to protect the dogs in case they get in a fight or something, to which I still don't understand. By this point, I cannot even see straight, and I am basically yelling at the Manager as to where my dog is and who the hell is going to get her. She said, "I just spoke to the owner, and I am driving to her house right now to get Boba." The lady that took my dog had two dogs, so as the manager was leaving, I said You might want to go back and get her dog..... She said it would take her about 15 minutes to get to the lady's house and 15 minutes back. Finally, after well over an hour, I got my dog back!!!!!!.. Needless to say, she was extremely anxious and was panting very heavily all the way home, and her heart was racing as well. She finally settled down later that night.....I am not sure what dogs think, but I believe Boba might've been thinking she was being abandoned because she has never been anywhere except Paw Sweet Paw. All in all, I think it was about a 1.5-hour ordeal (nightmare). The Manager said she started 3 weeks ago, apologized profusely, and said she is going to rectify the problem so that it never happens again. She also said that the District Manager would be calling my wife, because by this time, my wife had come down as well. They did call later on that night from a blocked number and left a message with no number to call back. We're still waiting for her to call back. It really sucks because this is the only place we have ever taken Boba, and she actually likes it there cause she is not locked up all day and can play with other dogs. My dog is already anxious, so the idea of finding a new boarding place is less than desirable, but I might have no choice.