I came in with my newer Mercedes and asked very clearly, multiple times, whether they were able to:…read more * replace my wiper blades * reset the service/maintenance warning * and perform the oil change correctly I specifically made sure they were confident working on my car, and I was repeatedly told yes -- that everything could be done with no problem. That was clearly not true. They kept my car for nearly 2 hours, and after all that, they still managed to overfill the engine oil. As soon as I got on the highway, my Mercedes gave me a warning that the oil level was too high -- which is not a minor issue and can potentially cause serious engine damage. So instead of getting a simple oil change, I ended up in a stressful and potentially dangerous situation because this location did not do the job properly. I then had to take my vehicle to the Mercedes dealership and have the oil service redone correctly. And to make it worse, the other things I specifically asked about and was assured they could do were not done either: * the wiper blades were not replaced * the service reminder was not reset So for about $150, I got: * an improperly done oil change * a potentially dangerous mistake * incomplete service * wasted time * and zero accountability No refund. No ownership of the mistake. No real apology. If you drive a Mercedes, European, luxury, or newer vehicle, I would strongly recommend taking it somewhere else. This was not just poor service -- it was careless and incompetent.

Any place that won't list how much for an oil change will never get my business.. They know if the…read moredo that, you won't stop in.. very sneaky

Solid experience! In and out super fast!…read more Service was good. Price point is high but seems like every place is now days anyway.

I had a really frustrating and honestly stressful experience at Valvoline. As a first-time driver…read morewith a manual transmission car, I expected a basic level of guidance and safety when going in for something as simple as an oil change. Instead, the situation turned into a complete mess that left me feeling blamed for something that could have been prevented. When I arrived, I was directed to drive my car over the service pit. Because I'm still fairly new to driving a manual transmission, this kind of maneuver can be a little nerve-racking, especially in a tight space where there are employees and equipment around. I assumed that the staff would guide me clearly or even drive the car into the exact position if needed to make sure everything was safe. Instead, I was told to drive forward myself with very little direction. As someone who is still learning and trying to be careful, this put a lot of pressure on me. These pits are obviously something the employees deal with every day, but for a customer--especially a new driver--it's not something we're used to navigating. Situations like this are exactly why staff should be helping ensure the car is positioned correctly. When things didn't go smoothly, instead of helping resolve the situation professionally, I was told I might have to pay for a tow truck. That completely shocked me. I came in for a simple oil change and suddenly I'm being told I might be responsible for towing costs because of how the car ended up positioned over their pit. From my perspective, this should never have happened in the first place if there had been proper guidance or if a staff member had handled positioning the vehicle. What made the experience even worse was the lack of understanding or empathy from the employees. Being a newer driver is already stressful, and instead of helping calm the situation and find a reasonable solution, it felt like they immediately shifted responsibility onto me. Places like this should prioritize customer safety and clear communication. Not every driver has years of experience, and not every car is the same. If you run a shop with a service pit, there should be clear procedures in place to prevent situations like this from happening. Customers shouldn't feel pressured, confused, or threatened with unexpected charges over something that staff could easily help manage. Overall, the entire experience left me feeling uncomfortable and disappointed. What should have been a routine oil change turned into a stressful situation that could have been avoided with better customer service, clearer guidance, and a little more professionalism. I definitely won't be returning, and I would recommend other drivers--especially newer drivers or those with manual cars--to be cautious before coming here.

This place has gone way, way downhill. I will not be back. That makes me sad because it used to be…read morevery good. Long stories, but within the last few months they told one of my sons his truck's engine was bad and needed to be replaced (it ended up being nothing after a trip to an honest local mechanic), another son was told he had a huge $$$ repair needed (again, totally wrong, mechanic verified), they haven't been able to do emissions in months (broken), and now they told me if i get an oil change, i can't bring my own oil, so my oil change was going to be $96 instead of like $30 or whatever it used to be. Never again. Too many other options.

I have shown up 2x recently and there is never anyone to do emissions. The guy goes home at 3. This…read moreis ridiculous and being a mom of 6 kids the is so frustrating. Hire someone for the night shift please!!!

They were incredibly kind and understanding and fixed my problem quickly at a great value!read more

4 new tires, w/labor UNDER $500 ('09 Hyundai) & I was in & out in under a half hour AND the very…read morefriendly staff taught me a thing or two about tie rods and snow tires BEST TIRE SERVICE EVER!!!!!!

My wife returned from getting our emissions test done at Jiffy Lube and couldn't say enough about…read morehow professional, helpful, and friendly everyone was at this Lehi Jiffy Lube. She said we should go there from now on for everything. Thomas and a red headed guy were the employees that helped her. I don't usually do reviews unless outstanding service was provided which was the case with my wife this evening. So, thank you!

I went to Jiffy Lube to get my emissions and registration done. While I was waiting my car battery…read moredied and one of the employees had to use their car to jump it. The battery was about 5 years old so it was about time to replace it soon anyways, but the timing of it was weird since I hadn't had any issues with the car starting/the battery up until that point. They said they could replace it there but I chose not to. It didn't pass emissions due to the battery. I was given the option to come back and get a free retest within 15 days. I changed the battery and came back about a week or so later. I explained the situation and waited around 2 hours when they said it would be 25 minutes. The car didn't pass emissions again because apparently you are supposed to drive 50-100 miles on the new battery before it can be retested. Something about the computer not being able to connect. Maybe this is common knowledge but I had never heard about it until then and had to look it up later. I wasted 2 hours waiting to hear that and would have had to pay to retest it so I went somewhere else. They didn't have to, but I wish they would have told me about this before I came back or I would have waited and driven on the new battery more. I was dissatisfied with the lack of communication and how long it took with no warning that was how long it would be.

We took our Jetta here when the check engine light came on right before the registration was coming…read moredue. We knew the code and then they helped investigate the best resolve and they were super helpful, thorough, and totally reasonably priced. There was no pressure and a clear explanation of what was going on. They text and email updates, recommendations and quotes, and went the extra mile for us to be sure things were done in time for our deadlines, and even checked in after hours to be sure the work they did was successful and working! Jeff and the whole team were super nice and I will be going here from now on!

Had a great experience here. I called and they were able to help with my car same day! They were…read morealso kind enough to let me use their upstairs office as a waiting room since I had three busy kiddos. They were quick with their service and transparently honest. Jeff had great customer service and was very thorough with his diagnosis. Overall the staff was very friendly and I will definitely return with any car trouble I have.

I was absolutely thrilled with my experience at this Grease Monkey today. I came in to get an oil…read morechange because it had been a year since my last change. (I don't use my car a lot.) Casey came back from my car with the oil stick and showed me how clean my oil was - despite not having it changed in the last year. I was amazed that they were telling me to not get my oil changed. I've never had a service attendant tell me this before. Both Casey and Mike were great to work with and I will make this my new go to station from now on because of them! You need to, too!!!! (I did end up getting my emissions done here today - and they had it done in under 5 minutes!!) Great SERVICE!!

Came here for an oil change. Despite having another vehicle ahead of us, service took a reasonable…read moreamount of time and we were happy with their service. Price was reasonable and the person who checked in our vehicle as well as the person who rung us up afterwards were both personable and communicated their recommendations in a friendly manner. Overall a good experience and we would come back and recommend this location. Thanks and keep up the good work!

Took my car in back in July. It needed an AC recharge. The lady at the front was kind, and quoted…read moreme a 1.5-2 hours for it to be done. After coming back to the shop 3 hours later to pick it up, my car was not at the shop. Turns out they took the car to another shop in town who had the correct machines to get the job done. It would have been nice to know that ahead of time instead of seeing my car driven in to the shop from a different shop. Fast forward to now, my AC went out again several weeks ago and I'll need to take it in once more to inspect what is happening. While this service was cheaper then competitors I feel it may have been worth it in the long run to take it somewhere else because I'll end up paying more to get it done again anyway at this point.

C Jae's has always given me very honest prices and great customer service. I always run the quote…read moreby my brother who is an auto mechanic and he always assures me that Jonathan's prices are very fair. Jonathan takes time to explain everything and gives great warranties. Highly recommend coming here for car issues!

Came in for my UT registration renewal on a Saturday morning. and was busy but they were moving…read morecars through quickly. I noticed they helped an elderly couple put their tags on which I thought was kind. I just wanted to comment on my post from two years ago with the oil leak. I ended up taking my car in to the BMW shop, because it's an older model. It was nothing that happened at Checker, but luckily the paperwork let me know that it was leaking oil. There was actually a leak in the oil pan, but again my BMW is in my older and something needs to be fixed on that car all the time. New places are opening up closer to me, but this is my go to for oil changes and registration renewals.

Awful experience. I wanted a quote on brakes. Pulled up to an empty bay and was told it would take…read more15 min to look at and quote. Over an hour later, I'm still sitting there while three other customers who came after me Got their oil changes completed and left. Including one of the tech's "friends" that they pulled my vehicle out for and gave a "special" price. When I finally asked for a status, no one knew or had even looked at the brakes. If zero stars was an option, that's what they would get.