Concord Coach 516 N Buchanan Cir…read morePacheco, CA 94553 Phone: 925-676-0888 (Service) 925-676-8054 (Parts) To Whom It May Concern, This was by far the worst service experience I have had in over 60 years. I scheduled an appointment to bring my RV in at 10:00 a.m. When I arrived, there was no one present. I returned at 10:20 a.m., and an employee had just arrived. He had no knowledge of my appointment or the purpose of my visit. I left a parts brochure for the individual responsible for ordering parts, along with my name and phone number, and was told I would receive a call. I never received any follow-up. Two days later, I returned to retrieve my brochure. At that time, nothing had been done and no one was able to provide any information or assistance. The facility itself is extremely unprofessional. The yard was full of mud, and the office and parts department were located in a dirty trailer. During a previous visit, employees tracked mud into my RV and made no effort to clean it. Overall, this location appears disorganized and poorly managed. There was no communication, no accountability, and no respect for my time or property. I hope management will take this complaint seriously and address these issues so future customers do not experience the same level of service. Sincerely, David Christie

I asked them to find out what was wrong with my refrigerator and fix it. After a few days I stopped…read moreby to see how it was going. The guy showed me with pride. What he thought was wrong with the refrigerator. I already knew that. Can it be fixed? He said no, it cannot be fixed. I need a new one. They quoted me a price on paper. For an estimate. And I picked it up They charged me over $100 more. With no explanation. Upon arriving home, I went through the camper. The area around the refrigerator was dirty with handprints, Shoe prints. Someone had gone through all the drawers and cabinets and stolen a Harman Kardan sound. Bluetooth Speaker It was a gift that I could not afford to buy myself. I'm a newbie to camping and did not realize you have to completely empty your camper before you take it to somebody. Do yourself a favor and take your vehicle somewhere else.

Solar and Lithium expert. Been in business 20 years. Good communication. Honest and straight…read moreforward answers. They did a great job for me.

I have yet to start my project, but Adam walked me through a detailed look at the upgrades I want…read moreto make. He educated me on options I didn't even know were possible. He then provided me with an extensive breakdown of cost. The best part was he sectioned it into 3 phases so that I can tackle this awesome upgrade within my budget over time. The look of the shop and projects he was currently working on was impressive. I'm excited to start this journey at Avalon RV in the coming weeks.

My r v wouldn't start while parked in mall It was late and…read morehad to wait following day..my road service "SAM ROAD SERVICE" SENT HELP..the mechanic after serval tries to start..troublshoot..informed that he thought starter needed replacement.his job was only starts and tires..but recommended Randy's mobile r v service My service provider called 3 others..could not come..late Fri too many calls ahead of me.asked them again to call RANDYS..it was an emergency call..finally he arrived.. trouble shooting.and discovered electrical problem..no need for new starter.very happy with Randy and my road service..was finally able to get home for my animals.. THANKS

Randy, JR and Jason are terrific. I've always had a great experience with them. Randy is a genius…read moreat trouble shooting issues, especially electrical ones. I have one right now that I'm sure he'll be able to fix quickly.

Excellent people to deal with. Gives you a complete estimate well in advance - shows up on time…read morewith everything to complete the task at hand. Neat - no mess. Very Pleasant chaps worked on my LQ Horse Trailer. Lifted it, tweaked an electrical issue, did a preventive wiring job that will save me a headache down the road. Just the best.

Got the gas tank installed! Solid work! Everything is…read morehooked up and works well! It was hard to find a replacement gas tank, but we found one at Standard Tech in Ohio. All ready for the big trip!

The fact that Automotive Machine Maintenance gets 58 5-star reviews out of 59 reviews tells you…read moresomething important - this shop is about as good as it gets for automotive repair. Sam Novik is deeply competent; dependably honest and helpful; and committed to providing understanding and satisfaction to his customers. If you are tired of being victimized by high-priced, impersonal service from dealerships, or of being fearful of unscrupulous or sub-standard mechanics, try AMM. You can be confident that Sam will give you excellent service and save you money in the end.

I'm from out of state, and I was in Concord for only a short visit. Just before I was leaving on a…read morelong trip, Sam helped me out, replacing spark plugs and boots, as well as performing a safety inspection and an oil change. The cost was reasonable. There was no attempt to upsell, no mysterious extras added. He seems to be an old-school straightforward honest businessman. Much appreciated.

We've been so happy with our services here. It can take some time to get an appointment. They are…read moregood about finding space for existing customers with urgent needs. They seem to have a very strong business. Our service representative has been Sam. She's such a delight to see. Filled with kindness and a real thorough focus on detail. Ashley has filled in when same isn't available and she's also a pleasure to work with Zach and Dustin are the resident experts on all things RV related. Their professionalism is beyond reproach. I'm a fan!

Outstanding service The crew does a great job Very fair in everything they do. Dustin and…read moreAshley and the crew are very honest and care about the client's.

I brought my Winnebago Solis to Leales in June 2025 in prep for a long trip to Alaska starting in…read morelate July. It had been a very busy year and I still had many demands on my time that were not related to the trip, and I was stressed. I asked them to do routine engine maintenance and to find out why the dashboard AC had stopped working. They did as I asked and found and fixed the problem with the AC right away. I wanted new tires plus a spare for the trip. Savio referred me to Ramon's and they did a wonderful job with the tires, including locating a rim for the spare. The Solis has no space for a spare. I ordered a mounted from Landed Gear and had it shipped to Leales and Leales followed the instructions for the installation so that the spare stayed put even when we drove the famously rough Alcan Highway there and back. The road is built on permafrost and its reputation has not been exaggerated - we encountered one car with two flat tires - but with good tires and slow driving, we never needed our spare. We also did not experience the problems I've read people have with other brands or improperly installed back door mounted spare tire racks: broken window or warping of the metal doors.

AVOID LEALE'S RV -- Misleading, Frustrating, and Unprofessional…read more I had a really frustrating experience with Leale's RV, particularly with Michael in their service department. I brought in my 2024 Thor motorhome for a battery-related issue. Michael incorrectly told me that my coach does not support Group 31 AGM batteries and insisted I would need to spend nearly $2,000 to upgrade to lithium. He was adamant, repeatedly citing his past experience working at Thor (from years ago) as the basis for his claims--even though the coach came from the factory with Group 31s. He had a condescending attitude and loves to talk on the phone explaining how experienced he was. Meanwhile, he keeps sending me photos of their posted $239/hr labor rate as if that justified the misdiagnosis or poor service, rather than addressing the actual issue. It felt like a deflection rather than a solution. Thankfully, Savio his manager was able to step in, confirm the unit was indeed compatible with Group 31 batteries, and help me get the right battery installed immediately. I bought the battery myself and dropped it off for a quick, proper install--something that should've happened from the beginning. Although I'm having to pay for the diagnostics even though they have the authorization from the manufacturer to cover the diagnostics! To make matters worse, I was told they wouldn't cash the reimbursement check from the manufacturer (Thor), but they cashed it anyway, leaving me out $700 and damaging my relationship with Thor. I had to chase down Thor myself for clarification and deal with the fallout. Despite talking to them on June 26 and then explaining that they closed the case and zero checks would be cashed. July 16 and Thor confirms the check was indeed cashed. This whole experience left me feeling deceived, ignored, and frustrated. Between the incorrect technical advice, the lack of accountability, and the poor communication, I cannot recommend Leale's RV to anyone looking for honest, competent service. I'm just glad that I did not pay for them to upgrade my batteries at $1,800 because the coach already supports lithium batteries.