Good when they show up, but getting through to them on the phone is an near possibility

Often, I find that we are all too quick to complain and condemn when things go wrong, but that when things go right, we are altogether too slow to acknowledge the goodness in the moment, or the remarkable service that we received from a truly caring and dedicated service professional. I am guilty of the latter, and would like to take this opportunity right now to express my sincere thanks and appreciation to Dan Marshall of Mobility Concepts Inc. for his compassion and professionalism in helping me solve my mother's mobility issues. Dan was patient, knowledgeable, respectful of my time, and provided me with a variety of mobility options all within my budget. When I finally made the decision to move forward with a Bruno Stairlift, Dan ensured that everything from permitting to install was completely seamless. I could not have wished for a better experience. He was exceptional. I sincerely recommend Mobility Concepts Inc. if you, or a loved one have mobility issues that need to be addressed with care, compassion, and your budget in mind. Mobility Concepts Inc, will work with you to ensure that your experience is second to none, and if you are fortunate enough to work directly with Dan Marshall as I did, you will definitely understand why this is such an awesome company to do business with. Linda McDermott read more

Mobility Concepts - Elevator Services Near Me - Fife, Washington

I Just finished watching the install of the Bruno stair lift by team JJ, James and Jake. As a military aircraft maintenance officer with over 26 years experience, it was gratifying to watch them both work as skilled technicians. They were thorough, methodical, had all the right tools, and validated every step of the install to make sure everything worked properly. I have had many contractors work on various projects on our home, and James and Jake are by far the most seasoned, confident workers I have come across. It is so comforting to have a quality Bruno Stair Lift system installed properly! read more

We had them install a stair lift and they were great. They were always friendly and on time, and they stood behind their work: A couple of minor issues arose in the course of the first few months, and every time we told them about one they'd come right over and fix it for no charge. read more

We have spent well over $100,000 over the past 20 years with this company. As long as you're spending money, everything goes fine. If you need service or especially "customer service" then you are put at the end of the line. It started out as a good company, but now I believe they only care about making money. read more

We installed a pneumatic elevator many years before the state approved our model for residential use. When it stopped working after 11+ years, Mobility Concepts came to our rescue. They fixed it, updated features to make it compliant with current code, and provided staff with great know-how. Yesterday the state inspector signed off on it. They were fabulous to work with, and the cost was reasonable. read more

I contacted Mobility Concepts because they had Bruno stairlifts. They were the only place I contacted that offered to come to my parents home and meet with us! Dan Marshall was kind, patient and honest. Our parents who are in their 80's are so happy with the relief the stairlift is providing them. read more

Mobility Concepts sold and installed a stairstep lift in the stairway of our home. They did a fine job from sale to installation. James was particularly good demonstrating and showing us how to operate it. This is a very good group and is highly recommended! read more

We went for an exploratory expedition to look at stairlifts. Mobility Concepts has three types installed that you can actually use. The salesman was friendly, patient, and very informative. There was *zero* pressure. I would not hesitate a second to recommend them for a visit to see if their products are what you need. read more