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    Modern Instrument

    5.0 (1 review)
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    15 years ago

    Was very pleased with Modern Instrument Company's services for my business. Quick response and very thorough service. Highly recommended.

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    Video Only - 85" Samsung QN90A

    Video Only

    3.9(244 reviews)
    6.0 mi
    $$

    Went in last night to look at new TV I had a 13 year old 50" flat screen and since I ditched my…read morecable it was all but useless. Was looking at 72"-75" smart tv's. Walked in guy walked up asked a few questions like how big what use what quality and budget. We talked a few options and ultimately settled on the Samsung QN70F 75" QLED with mini LED. Got home put it on the wall went through start up process which is wonky cause i didn't want to make a Samsung account but just used my Gmail Google account and it was great. YouTube l searched and loaded super fast! So far really happy with help and product. It was actually cheaper than Costco which was an added bonus.

    Video Only has to be your go-to place to shop for televisions. We have been going there for many…read moreyears and just when I thought we would order our new 77inch TV from Costco, we decided to check Video Only and they beat the Costco price! We all know Costco has the lowest prices so I wasn't even going to call but I am glad that we did. Video Only gave us $500 trade-in on our old TV. That was what we paid for it over 8 years ago. Plus you get the expertise of the staff. Jesse has helped us several times. We want to support brick & mortar stores and their prices make it worth it. Go to Video Only. You won't be disappointed.

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    Yamaha RX-V4a in the coat closet turned AV closet. This unit is SUPER efficient, runs fairly cool and is feeing a set of Mirage speakers.

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    Target - popcorn

    Target

    2.8(249 reviews)
    5.0 mi
    $$

    On a mission to visit every Target, hello Dublin CA! I thought the staff were very friendly and…read morehelpful with helping me find exactly what I needed! I purchased the Pampers Swaddlers 360 Pull-On Diaper for my toddler since they're the best! Why are we so addicted to Target? Is it the Starbucks inside? Dollar section? Or cute clothes with amazing prices? Well whatever it is it keeps people coming back, I know I will! Enjoy shopaholics! :P SYOY! :D

    It's weird having to rate a big box store. But I'm hoping that store leads will see this and…read moreaddress their staff accordingly. Obviously, target is part of our regular household shopping for all things home, grocery, and fun. My review is solely on the drive up pickup experience as the same thing has happened 3 times now, always with the same pickup associate. Not sure if her name but she has glasses and curly hair. 3 times now, have we experienced a poor pickup experience. First time-- the employee just walked up to our car with no greeting and just stared at us. Assuming she wanted the 4 digit pick up code. So we showed it to her and asked that she put it in our trunk. One of the items was a door hanging mirror. She literally placed it in the trunk, yelled "it doesn't fit" and walked away. Uhhh what!? -- the mirror fit, literally just had to push it into the trunk. (We have an SUV btw). Second time-- she walks up to our window again and stares at us. No greeting. We show the code and ask her to put it in the trunk-- she literally tosses the bags in the trunk and walks away. No usual target friendly greeting or goodbye. No broken goods thankfully were bought but the goods were all over our trunk when we got home (we live very close by). Third time-- same awkward non-greeting. We show the code-- she tosses the bag into our passenger rear window and walks away. -___- Not sure how target assesses employee customer service but please, train your employees more.

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    Pro Home Systems - Pro Home Systems Design Center in Beautiful downtown Walnut Creek across from the Lesher Center for the Arts

    Pro Home Systems

    4.1(108 reviews)
    5.6 mi

    This review relates to a project when business operated as All Video Solutions. In 2023 I placed…read morean order for TVs and internet in a backyard entertainment area. I was required to put down a deposit of $45,000. Internet wiring done. When it came time to install the TVs etc I learned the deposit was used elsewhere in the business. No materials were ordered and the company could not complete the project. I then engaged another company. To date (April 2026) I have not been able to get a refund. The owner Tom George is not truthful about the reasons for the delay. For months it was "funding coming and I'll pay you next week." Since October 2025 I have heard nothing from him and he does not respond to my texts any longer.

    I contracted with Mark Benson and his team a year or so ago to install TVs, a while house wireless…read morenetwork, and surround sound in a few rooms. The consult and install were great. We couldn't be happier. Where things started to fall apart is when I needed to change things on my network. The customer service was horrible. It would take days to weeks to MONTHS to get a response. Incomplete responses at that. I called every number I had and spoke to anyone who would listen, even the owner Tom. Still no resolution. All I want to do is add and remove devices from my network. Simple stuff. Things that are basic with most modern networks, yet no one seems to know or care about solving my problem. The sad thing is that I'm a network professional and I gave specific instructions for what I needed hoping that if I walked them through it I could get what I needed. Still crickets. I had considered using them again to add more tech but not anymore. Sad that the support has put such a stain on the company.

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    Modern Instrument - electronics - Updated May 2026

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