Connecting from Honolulu to San Diego via Maui was our designated route for hub's birthday trip…read more Pleasant airport where you can find some good omiyage(gifts) to take to your host.

The Kahului Airport is very welcoming and friendly. Didn't expect the staff to be so friendly and…read morehelpful -- and it's surprising very clean as well! Terminals are easy to locate, signs are visible, very clean and open space. Restrooms are also very clean and fully stocked with the necessary essentials. The food and drinks are much pricier than expected. Water / fountain drinks / juice is $5.99 each and a tiny pizza (roughly 4 inches) is $17.99. Totally expected since it's at the airport but I would most likely pass on the food and drinks are the airport next time around. But overall, Kahului Airport is a lovely airport. Welcome to Maui ...!

I have never had an issue with TSA before 6-20-19 at Kahului. This particular day was our fifth…read moredeparture from OGG on Hawaiian #34 in 52 weeks. To be honest the problem was not mine but my adult daughter's. It is unfortunate that one jerk can give so many a bad reputation. All was well and then the agent checking her carry-on told her she could not take a pineapple. As I said in paragraph #1 above, this was our 5th trip in a year. We have taken Maui Gold home every time. My generally mild mannered girl said, "Bullshit, I've taken pineapples all the time." "From what airport?" asks the agent. "Right here, Kahului." "Not possible, they aren't allowed." "Let's get a supervisor." Mr. TSA relents and allows her to take the forbidden fruit. "You're a real douche" my daughter says as she walks to join us at the gate. I think Mr. TSA guy was hoping to confiscate a perfectly ripe pineapple for the family table.

Totally unprofessional. I had some ape of a man yell at me for pouring out water from a water…read morebottle into a trash can that was left for getting rid of items that can't go through. As if I should have dumped it out on the floor? He tried to lecture me loudly about saliva contamination. I didn't know these TSA agents also had Phd's in epidemiology? Would he have done the same if I threw out a half-eaten apple? Clearly he had a chip on his shoulder and wanted to feel like a big boy. He needs to take his underpaid, uninformed, fat ass back to the DMV where he came from.

We're on Maui, my new service dog is on Hawaii, after looking at the well known commercial airlines…read morewhose schedules didn't work for us, I found Mokulele. I needed to go from Kahalui to Waimea and boy was this easy. Small planes, with really nice staff, from counter to pilots. Our flights were easy, quick and fun. You can no longer watch the cockpit on regular flights, but you can watch the take off and landing on these flights, so much FUN. We met our dog in Waimea and came right back to Maui. So simple. The only negative is that our schedule changed several times but nothing that really made a difference for us. I will definitely use them again in the future. So easy to get from island to island without having to go through Oahu.

Garbage all the way around nowadays. If 0 stars were an option, I'd still go lower. Flew with them…read moreyears ago and everything was as reasonable as one could expect. Way too many ownership changes over the years for one to expect quality to still be in the top 5 company goals. I had multiple reservations/flights cancelled for BS reasons and then customer service was terrible every fricken time I called - no idea where the call center is, but it's crap too. The last time, they didn't even bother to process the refund I had called to request in the first place so I had to call back and burn another 30 minutes on the phone to do it all over again. Wasted more than 5 hours of my life between setting up flights with the transport of an animal between the islands and then having to request refunds because they would cancel the flights 24-36 hours in advance for one of a multitude of reasons which was different depending on who I talked to. First it was an "unscheduled maintenance", then it was "staffing", then it was "regular maintenance with no back up plane planned" and finally "weather related" and "unforeseen circumstances". And each and every time, the flights were cancelled more than 24 hours in advance...what in the actual FFF? Over and over again during the course of a week of flights, they'll happily sell you tickets on flights they just continually (planned to) cancel. STOP SELLING TICKETS if you can't actually supply the flights. Get your sh*t together or close up shop. Don't waste your time booking and just avoid the nightmare.

I just had a five star flight with Destinee, Zephan,Adeija, Bradley fabulous flight crew for both…read moreour flights- Phoenix to Maui and Maui to Kona They are amazing with positive and professional service and attitudes and made one very long and one very short flight a pleasant experience! I highly recommend flying Southwest with them! Flight WN 2138 and WN 3099 On July 1, 2026

Terribly rude flight attendants who reprimanded us for not filling out an Afro culture form but…read morethey refused to show us how to access the form or where to find it online. They waited until we were deboarding to even mention it. They do not respond to call buttons RUDE

I think you should take out the word "premier" from the description…read more 1. Great place to chill out. AC, clean and soft seating. 2. Soft drinks, teas, coffee and tarot chips. I also got small biscoff 3. Place is clean, I see staff cleaning constantly. No other food choices.

Kahului OGG is a small airport so I'm not too surprised that they have limited lounges…read more Looking at the Priority Pass app ahead of time, I knew that this is a self-serve lounge with minimal amenities. With that in mind, the lounge was better than expected. It's small but bright with comfortable seating. The staff did a great job with keeping the space clean and replenishing the coffee and snacks. My favorite was the taro chips, so good! Definitely a better option than waiting at the terminals.

This flight was rough…read more We were delayed two hours. Then we were given some kind of voucher because none of the tvs worked. They cut off several people from getting through security when we're checking in for our flight then everything was so delayed it didn't make sense. The days of leis and good food are over. I know they just merged with Alaska hopefully things get better? We will probably choose delta or maybe even...southwest!! Ugh Flight attendants were very nice though!

*I immediate assistance and decided to call this business at +18556689025 The response time was…read moredecent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. As an Emerald member with the one World alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again

The airline overall is decent. Our flight from LAX was smooth and even had USB-C charging at the…read moreseat, which was a great touch. This would have easily been a 4-star experience if not for a very difficult interaction at baggage check. Jennifer at the counter was extremely rigid about every pound over the limit and had a noticeably harsh attitude throughout. I was traveling with two small kids, already carrying multiple items, and dealing with delays from the Kona storms, so the lack of flexibility or empathy made an already stressful situation much worse. Being told she was "documenting our reservation" only added to the tension. I get it, Jennifer doesn't like mainlanders or "howleys".  It's unfortunate because the rest of the experience was solid, but that one interaction significantly brought down the overall impression of the airline and brand.

Don't waste your money if you appreciate decent customer service and want to carry on a bag…read more I was charged a bag check 3x's. Twice to my destination ( I carried my bag on), and once home ( I was rudely told to check it). Communication is poor and its hard to get help on the phone. Don't waste your money traveling through them

Absolutey love this company! Would definitely recommend to anyone who wants to save $$$ and…read moresupport a small local business. Heres a breakdown of how it works: First, you request a quote through their super easy online system with your desired dates/type of vehicle. I received my quote about 3 days later with the type of vehicle and exact price. After paying my $50 deposit, my reservation was confirmed. I received a reminder text a few days before with info about my rental. The owner requested my flight info to track my flight/ensure the car was ready by the time I reveived my luggage. Right after my flight, I texted Lenka and she immediately replied she was on her way with our rental vehicle. Lenka picked us up curbside at the airport within a few minutes. After being picked up, we drove to the office which was about 5 mins away from the airport. We filled out paperwork for a few minutes and was able to leave with our rental! Lenka was super hospitable and gave us a small lunch bag with fresh fruit. Lenka also gave good local tips. Day of drop off was even simpler. You meet Lenka at the office and she drops you off directly at the terminal. When it came time to pay, it was the same exact price as listed in the quote. Renting with this company made my trip sooo smooth. I have never dealt with a rental company that was as easy to deal with as HRAC. Will definitely use them again. Lenka, thank you so much!!

When we received the car, there was fresh fruit in the car for us and they offered beach chairs for…read moreour stay. The people who worked there were very friendly. I couldnt ask for a better experience.

Couldn't be easier. Good rate, decent car, super easy, super fast pick up and drop off. No long…read moreline, no waiting. Will definitely do again.

We rented a car in Maul from sixt. drove it 5 days. They…read moreexamined the car for damage and told us there was no damage. Six months later they sent us a bill for $452.00 for damage. We next heard from a debit collection company demanding payment. Ironically they said that they were in the process of getting a lisence to collect debts!! My lawyer friend told me that bill collectors can't collect from you if you dispute the charges. Next time we rent a car,(from anyone but sixt), we will get a written release when we turn it in.

Kapalua Airport, where do I start. I have loved this place for all of my life, growing up with the…read moreMokulele Airlines and the 'Ohana by Hawaiian aircraft flying overhead after departing and arriving into this airport have been some of the best memories I have ever had. And I must say, although I love this airport more than most things in life, it does not cloud my judgement of the facility whatsoever. I first want to mention that this airport has changed a lot over the years, it used to be quite a bustling place with great connections to neighbor islands on several airlines. The facility was always wonderfully clean and efficient, and the services offered were plentiful, with a full TSA security screening station and the ability for passengers traveling onboard the Hawaiian Airlines service to clear TSA and check bags in Kapalua and then have them checked through to the final destination, with no need to recheck bags or go through security once you arrived in your connecting airport. There was even a snack bar and a car rental on airport property at one point. Never mind indoor restrooms and plenty of literature for tourists arriving looking for things to do. It was a great place. Then, the cuts began. The 'Ohana by Hawaiian service was wonderful, however was abruptly ended and subsequently permanently terminated in 2020, in part due to challenges from the COVID-19 pandemic, leaving Kapalua with no mainline airline service. Even Mokulele Airlines has ended many services out of the airport, such as to Kona, Kahului, Lana'i, and Moloka'i, leaving the twice daily flight to Honolulu as the only option for flying out of Kapalua. And now, that service is lacking. As the only service into Kapalua Airport, it runs quite inefficiently, sometimes flight cancellations run for weeks on end with no apparent reasons as to why. And, when flying with Mokulele, which is a wonderful company, you are unable to clear security or check bags to a final destination from Kapalua Airport, instead, you must go through security and check bags at your connecting airport. And now, thanks to the lack of service to the airport, much of it has been vacated. The absence of Hawaiian Airlines on the field has led to the closure of the popular TSA service that allowed passengers to clear security in Kapalua and be good for all of their connecting flights. And, even the snack bar is now gone, leaving no food options in the immediate vicinity of the airport. Even the rental car facility has left. And the only place you can go from this airport is now to Honolulu. And I do want to clarify, none of these cuts are the airports fault, which is why I still rate it five stars. I simply include the history to demonstrate why things are the way they are today. The facility is wonderfully clean, kept up from the marvelous maintenance team. And the staff are all very friendly, always willing to chat or just pass a smile on. It is truly a magical place. And, the airport continues to be of major importance to the West Maui communities, providing an essential cargo hub into the west side, with FedEx Feeder and FedEx Express operating flights into the airport, and serving as a substantial connecting point for the onward ground connections. Kapalua Airport is a wonderful airport, and I am confident that they will find a way to add more services and return it to its former glory once again. Aloha a hui hou, Kapalua Airport.

Maui has two airports, this place was convenient this time around. Here was my experience…read more Ambiance | Very simple. A little old school but that's all to it. Nothing flashy, a little art and culture and pretty clean. Parking | Plenty of parking but I guess it's not a mainstream airport. Customer Service | Friendly people. Can't complain. Didn't miss my plane and I got here safe. Overall | 4 Stars. Lovely. It's great to be welcomed by the West Maui mountains and the lovely ocean. It's a touristy and farming side as there are great gems to see here such as downtown Lahaina. Tips: * Best place to flyout if you're island hopping from the West side.