My daughter has been a client for years and the ortho services has never been completed. Her bottom teeth never touched. Payment has been completed with refusal of services. Recommendations went from cleaning to cancer screening. No notification of results. Last month I requested the removal and they refused without a waiver being signed. Told us to never return and called the police on me after they surrounded me. They won't give me my medical records and put history. They also refuse to refund me since services were not rendered. I stayed because I payed! My daughter needs her teeth fixed and upfront Recommendations before braces installed I need help and not sitting on hold for 15+ mins read more

Monarch Dental & Orthodontics - My daughter teeth after dealing with ortho. Bottom teeth never touched. Tooth removal recommendation would've had her teeth wopsided. - General Dentistry Near Me - Mesquite, Texas

Monica has been taking care of my dentures and teeth for 15 years. I'm not really sure why I need to give them a ride with you because I've given them thousands of my dollars already. I reckon recommend them highly read more

I filled out my paperwork at home before my appointment. I had a 3pm appointment, I showed up at 2:45 pm in case there was more paperwork which there was. All paperwork was done and turned in by 2:55pm. I sat in the lobby for 1 1/2 hrs (4:15) when I finally walked out. read more

Do not go here. I had been going here for years and now I'm paying for it. I am having to redo and undo years of faulty work from this location. They take no responsibility for this faulty work. Office staff is kind but the overall management of this office is a mess. To top all this off, you will wait for at least an hour for your appointment every time. read more

I would love to give this office a great review everyone was very helpful and courteous until the quote came out . They did not have my insurance information in correct I have Delta Dental through United Healthcare and a Delta Dental supplement plan that Medicare advised me to take out because during enrollment my premium policy was not added . The front desk was about to rerun numbers when the office manager came out told me we don't do dual coverage are you shopping . I said excuse me she said if we use this second policy it will be higher I said $14,000 bill mam your wrong you need to understand why . She said I'm gonna run it through this insurance but if I do I'm not switching it back . I'm like why are you being this way your not listening the two plans work together I don't want to she cut me off told me to have a seat I been here since 8 o'clock it's now 11:00 I called had my insurance take the billing codes plug them in and the bill my part dropped $10,000 . When I went to tell her again she stated have a seat I will get to you in a minute waiting on people that were coming in I said would you like to know the rest of the conversation with the insurance provider . Ugh no I don't !! Then I said well would you like to speak to him she said no I'd like you to have a seat I will work on it shortly she's entering it now . Hummmm ok well ! It's been 90 minutes she has not even began to do anything . I called filed a complaint with there corporate office and now filing with Better Business no one should ever be treated the way I just have . I was so upset she just brought me the new quote and it's about $200 less than what she quoted originally $12,397.00 I told her man I had the insurance work the numbers myself I asked you if you wanted to talk to him and you refused why . She said good day sir . i dunno why why is she being so rude to me I just wanna die at this moment . I called after I got home made an appointment to see about insurance again they suggested I find another office they said at Delta Dental based on what codes she has given me the cost I'm getting quoted was not accurate but it's here note there I'll never try again they ruint that and any chance of me feeling like a human again ! read more

Had a tooth extracted in December resulting in a sore bump on my gums so I went to have that corrected 9 months later and they wanted another $200. The dentist tried to convince me it nothing to do with the tooth extraction. Excuse me! The bump was not there before the extraction read more

Came in for a simple routine cleaning and check up at 9 am after returning to give them another try as my dentist. After my x rays they told me 30 min for my cleaning to wait in the lobby. After about 20 min the billing young lady informed me of my no charge unless I took oral cancer screening and additional service that would cost around 100 dollars. I declined the extra services and then was told it would be an additional 30 minutes. Easy to say this will be my last time ever coming to a monarch specifically this location. Ended up finally leaving after getting pushed back multiple times around finally left just after 1140 pm. Charity the hygienist was really nice, just wish they handled their patients better from the business end. read more

I really love this dentist office. They do a great job every single time, and they are very affordable. Highly recommend

Needed a new dentist and returned here, I haven't visited this location in 20 years. Everything is great! Show up and the wait time is not long at all, everyone is very friendly and professional. Nothing seems unsanitary or neglected. It's great knowing they have dental plans too for pricey dental work in case a serious problem arises. Pricing is up front too with insurance so I know what everything costs and can plan for. read more

I can't remember everybody's name, BUT I do remember Vanessa and Dr. O'Brian and (the sweet woman I talked to outside was her assistant)! Everybody was wonderful they took very good care of my mum and I will probably be going to them for my dental work in the future as well... it felt like talking to family (in a good way lol) FRFR read more

Parked next to Matress City side and walked into Monarch.When I walked in it was all dark and followed the signs to the front. When then I was greeted by a receptionist. She politely asked me for all my info. Then a technician named Namia (Mama from Philippians) Very sweet and thorough with the xrays. Hygienist came in to assess my teeth named Joann. Love her but I found out that she just helps out at this location once awhile. She is very kind and comforting. Dr. G came in and looked at my teeth. No cavities yeaa!! But need to reschedule for cleaning. Bedside manner for all staff have been superb. I asked in between to confirm insurance and they gladly did. Was escorted to the front to wait for my check out. Check out was done by Lessbi and treatment plan was given and scheduled a appointment for end of the month. Everything ran smoothly and politely and everyone in the office seem to really want to help I would recommend this office to anyone. The only thing is one of the xray machines was not working very well for Namia. But that's not her fault. They just need a new one. Everyone was so cheerful and all smiles. read more

Monarch Dental & Orthodontics - Do not park on this side. You will enter into a door that has signs on wall to direct you to front office. - General Dentistry Near Me - Mesquite, Texas

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The office is great and the staff is very knowledgeable. The doctors make all the patients comfortable.

I had a terrible experience with Monarch dental in mesquite but when I trying email the person that responded it's an invalid email.. I want to know what you are doing to do about you just adding the electronic toothbrush to my account when I think it should be a gift and not being charged for it, and I want to know what you are going to do about my bruised cheek I really thought you would at least give me some kind of discount or gift card for the inconvenience. I'm just very upset with your service.. Charlotte@monarchdental.com is invalid email.. personal I would not even give one star.. read more

I never wrote a review now that I have a second root canal after 6 yrs of the first one I realized a review is much needed. Andrew Jackson did my root canal over 5 years ago. During and after the procedure I felt no pain I commend Dr. Jackson for his expertise, knowledge, and professionalism. I have moved 40 min away from his office and have run into many bad reviews out there in my area. Wow I guess I'll say I was lucky. Back then I just randomly chose a dentist and did it. Now I think I'll have to drive back to him for my second one. The point is make an appointment with him he knows what he's doing you will be taken care of. read more

I have been back once and this time there was no major wait. I was in and out within an hour. They also did a really great job on a crown for my husband so I think it was just a bad first impression. read more

The front desk was friendly and Dr.S was great with my son and recommending what needed to be done to make his smile perfect. The assistant were great in explaining what was going to happen at the appt. I would recommend this office to my family and friends. read more

Dr. Gandhi is awesome. The staff is so friendly and make me feel like family overtime i come in. My kids love the staff and teams. The ortho team is great also, they make every appointment so much fun! Dr. Athar is always asking us if we have any questions and making us feel important. Highly recommend. read more

I went to this office, after dealing with the incompetent and rude staff @ their office on 30 @ Walmart center, to have a filling that had fallen out replaced, just about this time last year. Well, first off, it was both myself and my partner that went in, as he had me on his medical plan thru his job. The spent a total of about 10 minutes with me, although I was in the office and chair well over an hour, and now the filling has fallen out. It never did feel like quality work, as I have had in the past by professionals, but more like that you would get at the Baylor Dental College, very rough, and just not right. Giving them one star is a compliment, as they deserve no star at all. I would highly suggest to everyone to avoid dealing with this company as they are scam artists and incompetent. They told my partner that he required over $8000 in work, after the 80% coverage by his policy. He is now seeing a private dentist @ DuNuvo, on Oaklawn, and has only spent a total of $36 in a matter of 4 visits. I highly recommend that you take this route, rather than waste your time with Monarch, as they are the epitemy of quacks! I am really not believing this, but the quack at Towne Easts' filling, well, it has fallen out, so I really really do not recommend this place! read more

(Surgery done Wrong) If i could give a negative I would I had oral surgery here to get my canines bonded to the chain which usually takes 6 months to see results after about 6.5 months what I thought was my tooth being exposed was actually a big clump of cement as you see in the pictures about a month later the same thing happened to my other canine my orthodontist at the time was also a monarch dr. And he stated we should do the surgery again when I called to make the appointment they told me I was going to have to pay in full the surgery all over again my orthodontist and the front office ladies told them I should get a discount something but they weren't hearing it they told me I should have came back 2 days after the surgery. How can I go back to days after surgery when it takes 6 months to see any results. I paid a lot of money out of pocket about $800 for the surgery and they did a botch job on me. They were very rude to me and didn't want to help me. About a 5month later I went to See two oral surgeons, another orthodontist and a dentist and they all told me in all my years of doing this I've never seen a case like this and they should give you your money back or do the surgery again for free. After hearing that I took it upon myself to go on their Facebook show the pictures and I wrote a really bad review. By the next day the corporate office got in contact with me over Facebook which they were really nice to me I can't deny that but that same week this office call me stating they would do the surgery again for free after months of them saying no and not wanting to help me. I said no!!!! Whats makes you think ill go back. I already found someone (which was cheaper) I just want a refund of my money and they sent me a check in the mail. (fyi the doctor who did my 2nd surgery was a success) read more

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I came here to help a friend who was having teeth removed and give him a ride home. We sat here for about an hour and a half before seeing someone. They didn't have all his paperwork in order which was causing the delay. It seems very disjointed and disorganized. It makes me appreciate my dentist even more. Not impressed and will never come here unless it's a matter of life or death. read more

I usually wouldn't leave a negative review. However, this office has proven to be the lowest of lows! I have been coming here for years with my family & we have had nothing but problems! The staff is rude and the hygenists are extremely aggressive when cleaning your teeth. The prices for everything are outrageous! Also, if you are scheduled to be seen at 2:00, don't be surprised if the earliest you get called back is 3:00 or 3:30. This would be understandable if the office was crowded with patients, but it is unacceptable when half of the staff is sitting around and joking with one another! Please, whatever you do, DO NOT come to this office!!! read more

I just got my root canal done here and Dr.patel was super kind and detail oriented. Tracy was amazing and keep me calm and comfortable while all of it was going on. The front desk has always been helpful when i have questions about my treatment plan or finances! Dr. Athar is the orthodonist there and he is best! Got my teeth straight and laughed alot! read more

I went here Monday and they did a great job on my cleaning and it did not hurt. I was well over due for a cleaning too lol I did have to wait a long time though, but you can't rush dental work. I could over hear some of the patients and they were kind of a pain and rude to the dentist and were probably the reason for everybody's delay lol I'd rather wait than have a heavy handed cleaning lol I'll be back for my next check up! I wish I remembered the hygienist's name because I hope I see her again. The dentist was nice too. They definitely need to upgrade their dental furniture,but as long as it's sanitary and I like the results, then cool lol my bff's dad is a dentist (three hours away) so I know that furniture is expensive lol read more

I had been using this office for my dental needs for about ten years and will not be returning due to the horrible service practices. I switched to another dental office and have nothing but good things to say so far. I feel like the dentists at Monarch do not care about your health it's more about upselling you and getting you to have work done that may not even be necessary. What is quite irritating to me is that I only use in-service dental offices and the prices charged at Monarch for services are vastly higher than how much I am getting charged at my new dental office. I was told I would need to get a root canal done which I was quoted for $7,000 at Monarch whereas with being referred out at my new dental office to a specialist I paid $340. I get the same amount of coverage,so the only explanation for the price difference would be that Monarch is overcharging for services. IF price were the only thing that was wrong that would be one thing,but the services rendered tend to be done incorrectly and Monarch doesn't own up to it. My daughter had crowns put in here and when we went in for the last exam she was told by the dentist that they were not put in correctly and that it would cause big problems down the line if not corrected. I feel as though they use scare tactics and fear to get customers to quickly get work done. Needless to say,I am happy with my new dental office and am glad to be away from Monarch. read more

Have been to this dental clinic for the last 5 years for maintainance services and a minor surgery. The staff is friendly and professional, especially Josie who welcome patients warmly and is very helpful with billings issues. With a few exception, I've been seen at my appointed time. Clean, newly remodeled clinic. One thing I don't like is the automatic inclusion of "floride treatment" which cost extra, is not covered by insurance, and in my opinion not necessary. I've had to review my billing statements closely because of past errors and surprise charges. Other than that, I'm pretty satisfied with the dental services. read more

This office is a disaster. They do not return calls. The manager is the most inefficient person you can deal with. They do not honor their own quotes for services after they run you an estimate of their services. Just go somewhere else. read more

I normally don't leave reviews but I had to in this case, hopefully to save someone else some grief. RUN, don't walk, away from this office. Their prices are inflated and their work substandard. They push procedures. I have spent money fixing teeth that I ended up losing months later, when they knew I would lose them. I had implants done for an overdenture only for the uppers. 19 months later, I have an overdenture that is slanted, crooked, and doesn't fit. This is the second set they've made for me, too, because the first ones were worse. The response to my observation that my teeth are crooked? The dentist said it must be the way I am looking at them. $4800 spent for nothing, because now I have to get them remade elsewhere. Unfortunately, the implants may fail, too, because they did not do the requisite bone grafts. It's a wait and see game, hoping my body produces more bone around the implants. This has been so expensive and so frustrating. If you go to this office, and they recommend any expensive procedure (anything more than a cleaning and a small filling) please get another opinion. Their office staff is very nice, but don't let that fool you. I have used Monarch for years, and the quality of care has consistently dropped. I used them only because my employer provided a DMO as insurance. I won't go again, that's for sure. Update on 7/28. One implant is infected. this didn't happen until they pushed these junk teeth on me. My specialist has to take it out, clean it out, and graft bone in there. He will probably have to do the same for the others at a later date. STAY AWAY FROM MONARCH DENTAL. read more