They seemed so indifferent to my project. I felt like I involved them early on only to feel like…read morethey didn't feel engaged. The work is high level in terms of install. They left me with audio not syncing to lips and I had to spend a considerable amount of time playing with the marantz amp, Gemini AI and tv to 'fix it'. My Bravío 9 tv picture and adjustments might have been configured. Or not. Who knows? I don't use this space a lot so was looking for a turn key solution. I had suggested another amp and they said you get this one without telling me why I wanted it. I ended up researching and overall the wattage is better and the receiver is better for my system but no one took the time to communicate the why on equipment. I felt like they were a better option then Best Buy install but ultimately left lacking. If I have a question today about the system i wouldn't feel comfortable reaching out with questions. This install was right before the Super Bowl.

Absolutely amazing service. After having tried unsuccessfully to get anyone to even call me back…read moreChris was prompt, professiona, did amazing work and turned my request around on a dime. My highest possible recommendation.

Eric did such a great job at my house. My home had no ethernet wiring and I wanted to wire up a…read morebunch of POE cameras and also provide 10GBE to ethernet jacks upstairs and in my office as well as add 2 10GBE APs for my ubiquiti setup. Eric's quote was reasonable, well thought out and easy to understand. Of the 4 bids I requested, Wire Genie came in the middle in price but Eric was heads and above in his consideration and scoping of the task whereas many other installers seemed to be guestimating effort. Eric had a number of helpful suggestions both from camera positioning to running lines for future use and he did a phenomenal job on running a POE Doorbell camera behind brickwork and only needing one access cut that, at his suggestion, we put a 2-outlet blank faceplate over for future access/maintenance if needed. All cables were carefully labeled and terminated into my server rack patch panel. Awesome work!

Eric is Wire Genie, and Wire Genie is Eric. I mention this because I don't like random contractors…read morecoming over to my house and do my best to find a trustworthy, competent professional in whatever respective field that I can contact from that point on. Eric is now that guy for me with networking. My home has never had good internet. It was built before internet was much of a thing, it's stone, has radiant barrier, outdated connections, nonstandard shape, etc. I prepped Eric for these challenges among others and told him I had very high standards. He was undeterred and we set up a consultation. Eric had to have really impressed me, as I let him drill through stone which is highly uncharacteristic of me. I now have rock solid WiFi both inside and outside my house ~600Mbps for an extended distance and constant speeds over Ethernet even faster than that. I highly recommend Eric to bring an old home up to modern technological standards.

Just an FYI: According to Colter, they don't accept projects east of Highway 35…read more Keep that in mind if you're located on the 'poor side of town', I guess. (Note that we had already discussed budget and everything was mutually acceptable. So it was especially bizarre to say something like that.)

I am blown away by the level of knowledge, skill set and craftsmanship from the Smarter Homes Crew!…read moreThey came into clean up a disaster a previous company left us! Smarter homes stepped in, got us up and running within a few short days! To say they are immensely impressive is an understatement! They showed up everyday on time, they were a pleasure to have around the house, they left each work area spotless and answered every question we had! Even with a tricky door keypad replacement, they fixed it better than our builder ever could! Our AV rack was a nightmare and boy does it look 5 stars now! It's a masterpiece really! We are so excited to have our music back and boy is our internet lighting speed! Don't look any further, Smarter Homes is your crew! Worth every single penny! Thank you to each of the crew that worked on our project! You guys are seriously talented!!! The Nguyen's

Homeva installed Nest security cameras, and cleaned up my data networking setup, adding a router,…read moreswitch, and google wifi points, improving my internet coverage throughout our house. From David (the owner) to the two point men, John and Juan, this was by far the best experience I have ever had with a contractor. They were professional, honest, efficient, and really did high quality work. They spent over a full day setting everything up and you can tell they cared like they would set up their own home. Pricing was very fair and clear. I can't say enough good things about this company. Don't hesitate to contact them if you need help making your home more hi-tech. I will be reaching out to them again for other projects in the future.

5 stars. David responded to the bid request promptly. Scheduled with him on phone and actually…read morecalled us based on his schedule change to fit us in earlier. Installed video doorbell and everything that came with it. Gave tutorial and made himself available for any additional questions. Plus they have a warranty for their work. We recommend Homeva.

I moved to town June 2021. I asked three places to install my theatre. I won't name the other two…read morebut they wouldn't get back to me in a timely manner and they had jobs pushing out their commitment to 9 months. At least one place told me I wasn't a "high dollar thus as valued customer". I remember those places, always. I called Empire and within 5 days they had a wonderful gentleman come over and give me an estimate. Side note, all stereo places prefer you buy their equipment before they install it. Empire did all my installation needs within one month and didn't complain that I only bought cheap ceiling speakers. The whole job was on par for pricing and the amount of work was well done and quick. Finally, I have Control4 so they were able to automate my theatre experience. I have had one issue, my router went down and for some reason the receiver I bought in NC lost it's IP information. While I had to pay for the service call, Empire had someone out within 4 days and not only was it fixed within 10 minutes, the installer showed me how to fix it! In summary, if you want good AV (Audio / Video) equipment and installation for your home in a timely manner, reasonable prices, and by good people, give these guys a shout. You'll be very happy you did.

These people are so customer oriented! I will definitely use them again. The tech who did the…read moreinstallation work was extremely polite, efficomet, and explained everything regarding the new setup. Terrific service!

Three years ago, Elite Touch installed a Sonos Sound Bar and added a few cable/power drops. They…read moredid great work, so naturally we called them again to do similar work in our media room. This time, total fail. Here's a quick summary of our most recent experience: --Untimely and inaccurate quote. --Poor planning and execution of job. --Inadequate scheduling. --Poor expectation setting. --Terrible, disrespectful customer service. --No response from owner if you complain. Here are the details if you're interested: The installer came out to review our job with us on a Thursday, but we had to call them back the following week to ask where the estimate was. The receptionist ("Shavon") told us he neglected to turn it in, and she had to contact him to get it. It was a reasonable quote--about $389 for labor, and $1500 for a sound system and materials. We have no idea that this quote was completely inaccurate, and in Shavon's defense, neither did she. We scheduled the job for 2pm on a Friday. The installer arrived around 2:20pm, then took approximately 20 mins to get his gear upstairs. It was close to 3pm before he really started to work. He then explains to us that "there's no way" he could finish "such a big job" in a couple hours, and that he'd have to come back next week to finish it b/c they don't work on weekends. What big job? How is $389 of labor a big job?? Naturally, this was totally unacceptable for us. Here's why: 1. We expected this job to be finished the same day it started. No one ever gave us any indication otherwise. Nothing written on a quote about it being a multiple day job, and no second date was scheduled. We NEVER would have agreed to someone tearing up our media room (holes in our walls, wires everywhere) and leaving it to sit, unfinished, for the entire weekend. 2. We expected they'd know exactly how much work needed to be done, and sent the correct crew to get in done in the time allotted. Instead, this installer acted as if 2-3 of our key requirements (very clearly explained to him when he did the quote) was a total surprise. Now all of sudden, this is "a big job" and our original estimate wasn't accurate. First, I called the owner, Will, to complain about this and see if there was a way to get this finished before he left. I left 2 voicemails and an email, and I never got a call back. (Still haven't, btw). Then I called Shavon, and that's where it all fell apart. She actually blamed ME for scheduling the job so late, and acted as if I should know $389 worth of labor would span over multiple days. On top of that, she was absolutely nasty to me. I don't care how upset a customer gets (and I admit to being really pissed)--no customer should ever be talked to like she talked to me. No apology, no regret, no admission of mistakes, no concessions of any kind. All I got was attitude and blame.I fired them instantly, and told her to get her installer out of my house immediately. No company that disrespects me gets my money. Period. Bottom line: I think Elite Touch is good company. They have (and did) do good work for us. If they had set our expectations correctly, and then treated me respectfully when I complained, this review never would have happened. Elite Touch, you lost a loyal customer today.

I found working with Elite Touch to be about as easy as it gets. I had a few line runs I needed…read moredone - surround speakers and ethernet drops and I had a quote for both within 45 minutes of emailing them. The prices were reasonable, their office manager was extremely responsive to questions and with helping me get the quote updated to my exact spec. I was able to get on their calendar within 2 days of the initial contact. The technician was knowledgeable, friendly and fast and he left the house as clean as he found it. Billing was an easy follow up as well. It really couldn't have been more effortless. They have many residential services, from big to small. I would definitely use them again.

It's been over 4 months working with them to fix my security cameras and a network upgrade. The…read moreowner is completely unresponsive. I don't think they are in business anymore.

Good guys, but I spent the time to go over exactly what I wanted to have done. We aligned on a…read morework date, then they called me on the work date and told me that they were not interested. Bad experience and a waste of time.

Bond's TV did an excellent job figuring out what we needed, where it should go, and installing…read moreeverything. My husband was thinking a certain type of equipment and David Bond explained options that were so much better. We had a difficult electrical placement in a few rooms and David was able to figure it all out to have a seamless installation. The crew to install was exceptional. Bond was timely, reliable, easy to work with, and came in on our budget. We did 4 TVs, sound system, media room, and several other items. All perfect position and installation. Thank you Bond TV for getting ups up and running beautifully.

Claudia was extremely helpful, friendly, and amazingly kind. I needed information on how to get an…read moreexternal antenna cable for a friend's TV. Sounds easy but not even the store where it was purchased could help. She jotted the info, spoke to the tech and called me back the next day. They found what he needed to my friends delight. She took it a step further and did an act of kindness I will never forget. THIS is the kind of place people want to go to. They didn't need to help me... remember they weren't fixing his TV. Definitely recommending this shop to everyone looking for repairs. Thank you Bond's and kudos!