I requested that my tires got looked at and they did and I needed 3 new tires. I already knew this and James was very helpful in getting me the deal of buy 3 and get one free. My experience was great and I will be recommending them and using them in the future for other services. Rhonda G. read more

got my tires rotated great service. nice staff working. i didn't have to wait to long for my tires.

left my vehicle here on Tuesday to look at my transmission and replace tires. After a diagnostic was ran, they told me they weren't equipped to do the repair and we'd have to take it somewhere else. No big deal. we decided we still needed the tires replaced since it was a safety issue. we had multiple conversations with the shop and spoke to many different associates there (including a manager covering from another store). the plan was to pick up the vehicle on Saturday. that's ample about of time to change out the tires if they are busy.... Saturday morning we call and are told the car is good to be picked up and that they close at 6pm. 5pm the lights are off and the "open" sign is not on. After calling the store, the associate answers and is observed waking up from SLEEPING behind the counter with a blanket and pillow. After he unlocked the door and gave me the key, told me the tires were ordered but never came in. TUESDAY - SATURDAY. no phone calls, no other communication other than the car was ready. What a waste of time and money (since I'm in a rental car while my car needs repairs). I can't even make this up. I would avoid this shop at all cost. read more

If. Could give negative stars I would. Purchased my tires in May 2024. 1st visit- I arrived to get 4 tires installed. After waiting 2 hours the store manager comes out and lets me know only 2 tires arrived at their location from their Madison location. I had them install the two tires. 2nd visit - I was notified that the other two tires arrived. I made an appointment and came in to have them installed. I waited 3 hours before the store manager comes out and says I'm sorry but we had a tech leave and would not be able to get to the install by the end of the day. 3rd attempt- I arrived for my 3rd appointment again Waited 2 and a half hours before the store manager came out and told me that the tire install tech hurt his back and another tech called in sick and would not be able to install the tires today. After that summer got ahold of my time. I called in two week ago to make an appointment to get the remaining tow tires installed that I had already paid for. The store manager Nate informed me that he is unable to find the invoice or record of me being at the store for the purchase or install of the tires. I was told I would get a call back... I did not get a call back. I called in again requesting the district manager to give me a call. I was told that I would get a call from the district manager... I did not receive a call. The store manager calls me back days later and said due to what I have experience that I can use make an appointment to get them installed and they will take care of it. They would also not be honoring my free oil change. I said okay but when I make the appointment I need my truck to be serviced at the appointment time. Nate the store manager said that was fine. 4th appointment visit - I arrived at my appointment time an was told I would need to park my truck because it would not be going in at the appointment time as the pulled in another truck 5 minutes later to get new tires. I waited 30 more minutes and the store manager Nate come up to me and says they will not be able to install the tires. They said the tech here will not be able to install them without potential damage to my truck or the tires. I would have to sign a damage waiver. He said that he could give me the tires so that I could go where ever I want to have them installed. I said would you cover the invoice to have them installed. Nate said no. I placed a call to Corperate and while I was on the phone Nate came out to me and said another store 20 minutes away could install them. He said just take the tires over to that location to have them installed. I was in the middle of moving houses so my truck bed was full and I would be unable to take the tires to the other location. He said there is nothing we can do for you and that we will just send the tires back to the Madison location. Still on hold with Corperate on the phone I wa on hold for 40 minutes until I was able to speak with someone. About 55 minutes into the call with Corperate Nate come back out and says they will have someone bring the tires to the other location that is 20 minutes away. I asked when will the tires be taken over to the other location Nate said 20 minutes. I will be going to their other store. So onto hour number 9 of just waiting to get the full set of 4 tires installed. Edit: it took an hour for the Brookfield store to bring the tires to the Waukesha's location when I was told 20 minutes. I was also told it would be serviced right away. Let's see how long it takes to get the tires on now that hey are at the Waukesha location. They deserve 0 stars. Continued review from the capital location. This is a nightmare. Once the tires were transferred from the capitol store to this one I received more of the same incompetence. When I arrived I was told the tech that installs the tires would be right back and he ran out for smokes. 2 hours later he returned and then went behind a all to smoke he stayed there for 30 minutes. For the 2 hrs. I was waiting he other tech sat in front of the garage doors on a folding chair smoking and not doing any work on the vehicle in the garage. After 3 hours of waiting I was told by the store manager that they don't have the part to put on the tire and it will need to be ordered. I led with the out getting the tires installed for a 4th time. I called in a couple weeks later to schedule he tire install only to hear from the store manager that the part they ordered will not work and a different part is needed. A call to cooperate did not do anything. I was told that the store manager ordered the wrong part. I called in a week later thinking they may have rectified the issue. Nope the store manager no longer works there and nobody knows about my tires. Then I'm told they don't install those types of tires. This is ridicules because the capitol location (see that locations review) was able to install 2 of the tires. (I ordered 4 tires 2 came in at that time. DO NOT USE THIS COMPANY!! read more

Monroe Auto helped me fix a flat tire as soon as I showed up. Can't thank them enough.

Bait and switch on tire purchase. Requested one brand of tires and they installed a different brand without telling me first. Also charged me for the tires I requested, which were more expensive than the tires they installed. After notifying manager of my over-payment, he caught an attitude so I had to call the corporate office to be issued my $25+ refund. Further, they scratched ALL FOUR of my rims and put a gash in one of them as well. Then, the manager tried to tell me my rims were damaged with curb rash when they were brought in. Pics show what clearly are pry marks and not curb rash. Manager stated he had difficulty dismounting the old tires from my rims and all of the damage done to rims line up with this statement. Further, once I told him that I recorded video of my undamaged rims onsite prior to repair, he immediately changed his tune. Tech who worked on my car was honest and gave me all the details I needed to set the manager straight a few days later. Tech probably got in trouble for his honesty, but I appreciated his transparency. Complete opposite of lying manager. I know better now. Only dealer tire installations going forward. Terrible service! read more

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Needed tires replaced while out of town. Very helpful during several phone calls to decide on the right tires and quick replacement.

I had three issues, and had coupons for two of them. I called in and directed them that if they could fix all three issues, only then they can do all the work. She asked what year and make it was, and asked the tech if he could work on a non-computerized car. They replied they could work on it. I needed the car back next day so I went and dropped off the car at night. First their key drop box is unsecure, you could pull my keys out with a hanger. Second they open at 7am, and I didn't get any calls by 10. I called in and was told they had not even started. Now they say he didn't realize how old the car was (how?) and isn't going to work on it. The person handling the phones/counter is nice. They did honor the coupons, but it was for simple work. read more

I have had many vehicle issues come up and Monroe has provided excellent service and the front desk staff is always friendly. I recommend them for vehicle repairs/maintenance in Brookfield. read more

Twice I have gone here with coupons for oil changes that include tire rotation, pressure check, etc. First time they "refused" to do the tire rotation due to "wear on the tires" With a Front wheel drive van, I wanted the better tread on the front. Second time...same thing...they did not rotate tires or check air pressure. My passenger side mirror was pushed out of position, when I went to adjust it a few hours later the housing broke. 3 days later I went to fill the brake fluid, under the hood I found one of there tools left there. Total joke...will never return to that location. Guess I got what I paid for. read more

I came here for a wheel bearing that was noisy. They replaced the hub and bearing and said the noise was gone, but it wasn't. I brought the car back, they replaced the bearing a second time, and said the noise was gone. Once again it wasn't. The third time they replaced the whole knuckle, said the noise was gone, and the noise was even worse. At this point I decided to go to a competent mechanic to get a diagnosis. They said the "new" bearing was bad and was missing cotter pins and a bolt. I told Monro and they said that the mechanic that was working on my car this whole time was let go and their new one is better. Their new mechanic said they didn't have the right socket for my wheels and couldn't replace it until they got this socket. So now I'm wondering how the previous mechanic replaced it without the socket? The next day he finally fixed the problem. After over 3 weeks of being lied to about the noise and not installing a bearing properly you would think I would be compensated? Nope. Trust me, take your repairs somewhere that actually has knowledge and experience. There's plenty of other options in the same area. read more

I love the ladies at the front desk and service was completed on time and as quoted. I am happy to recommend this place and they offer a great price. read more

Go somewhere else! I took my care in for 1 day routine maintenance and didn't get it back for 10 days! They messed up my cars so bad they had to take it to a dealership to fix their mistakes. They stopped communicating with me after day 4 of the status of my car. Horrible customer service, horrible workers. Never again! read more

I ALWAYS have excellent results when I take my car issues to these people. They are always accommodating, pleasant, and go out of their way to do the work right. I can't say enough great about them. Helene is fabulous with her sparkling personality. Derek did a fantastic job in getting my car done right the first time. I love these guys! read more

WARNING!!!!! If I could give this place minus 5 stars I would!!! DO NOT take your vehicle to Monro! Went there last Oct for a oil change & tire rotation. Went 1.5 miles to home & when I got out of my car there was 1 lug nut missing & 1 was laying in my driveway. Popped the hood & oil was spilled all over on the engine by the fill hole! They replaced the missing lug nut & re-tightened the other lug nuts. Simple mistake-NOPE! I gave them another chance in April. Oil change & tire rotation again. They remembered what happened last time about the loose lug nuts. They assured me every thing was tight!!!! I pulled out of their parking lot & in 2 blocks my wheel fell off on Capitol drive! What if this happened on the freeway at 65mph?A lot more to the rest of the story & a lot more of them giving me the run around. DO NOT GO HERE! This place is a JOKE! This is the WORST of the WORST! read more

I came here on 30 a minute short notice because I needed my new tires installed on my Range Rover, balanced, and also aligned. The guys took me in and got me taken care of. They were very respectful and courteous. The price was very reasonable and I had no problems whatsoever. I don't know why everyone else had bad experiences, but so far, I've had none. read more

ALWAYS excellent service! Helene is consistency friendly and upbeat. The mechanics are knowledgeable and honest. I will be a lifelong customer! read more

I've always been a loyal customer to this shop. My car has been having issues lately when I stop and give it gas. My car tends to jump and not have full power. Not only did Monro give helpful suggestions, but they took the car out for a test drive and did a diagnostics to see what the problem was for next to nothing. They diagnosed the problem (my air filter), fixed my car, and did an oil change all in under an hour with great, friendly customer service. Monro will certainly be getting my business again and again. read more

Your safety depends upon your vehicle's ability to properly function under all circumstances, which is why you can't afford not to call Monro Muffler Brake, Inc. when you need new brakes today. Bring your vehicle into the nearest Monro Muffler Brake, Inc. for a FREE brake inspection and new brakes in Brookfield if you notice: A LOUD NOISE, THE BRAKE PEDAL PULSATES, YOUR VEHICLE PULLS TO ONE SIDE, YOU TOUCH THE PEDAL AND FEEL THE BRAKES GRAB, YOU HAVE TO PRESS THE PEDAL HARDER THAN NORMAL. well, that would be all well and good, if the technician actually knew what he is doing. i went to the brookfield wi location 13190 w capitol dr zip 53005..brandon worked on my daughters car for 10 hours. the net result? had to take it to another monro shop in milwaukee. where to our shock, since the brakes were damn near non working 3 days later, the tech in milwaukee said the brake lines were not bled properly and the rusted brake line he replaced in brookfield, was not installed correctly and was leaking. my daughter could have been in a serious accident due to this level of incompetence. and all we have gotten is lip service. oh by the way, the amount i spent was around 463 dollars. all that to have the brakes fail 3 days later and to have it fixed again. will be contacting my state attorney generals office regarding this matter..shameful read more

Called for an oil change appt ahead of time. Arrived two mins past start of appt. they said it would take 30-45 mins. I'm currently still sitting here at 1 hour and 10 mins in. My car was in the parking lot for 30+ mins until I asked if they were going to take it in. Good thing or I would have been here all day! read more

I went to Monroe for an oil change for the first time since I live near them on 131st and Capitol Dr. in Brookfield WI.I bought a new car in 2012 and had 2 years of free oil changes with the dealer. A little while after my oil change at Monroe I noticed oil leaking. I took it into the dealer since my vehicle was still under warranty. He told me that whoever did my last oil change cracked the cap by screwing it to hard. It ended up costing me almost $100.00 for their mistake. I immediately went to Monroe and showed them the cap and an employee copied the receipt for the work I had to pay for and told me they would contact me. That was more than 3 months ago and I never received an email or phone call from the company. The oil changes are a good price but look out it could end up costing you more in the long run. I will pay more for an oil change now at a place who guarantees their work. Very disappointed in Monroe. read more

On August 28,2015 I received the worst experience at Monro Muffler. David was suppose to replace a part on my car and reseal a leak. As a result It ended with an even worst leak which made it impossible to drive my car home. David did NOT fix what he made worst from the initial condition. I payed to get my car towed and take out a loan to have another shop repair my car. I do not advise anyone to go to this shop. I suggest this shop be eradicated for poor service. read more