If I had the opportunity to leave zero stars I would. I have never felt so disrespected before. At a time like this after a pandemic and a world wide crisis, I would think that some common courtesy would be less difficult to come by. My family and I were eager to buy a car for our son who is graduating from high school, and we called directly to speak with the manager. Irvin (the manager) hung up on us because he stated that he didn't want to waste our time. We called to discuss an advertisement directly from their website, and were told it was a different car (same VIN # and we were also told by their own associate Sebastiano that it was the same exact car). We called again hoping it had been a mistake, and he just laughed about their advertisement price. From my experience, dealerships should want to persuade you to want to buy a car from them. This dealership persuaded me to want the complete opposite. I don't ever want to purchase a car from them. At this point I wouldn't even want a car from them if it was free. I strongly recommend going somewhere else. read more

First class treatment from the moment Isaac Borquez approached me. Very helpful, asked if I have brought my truck in there before or not. I told him the check engine light had come on, there was a recall for wheel studs and if they had time, it could be serviced for oil change even though I had another 3,000 miles to go. He was very detailed in everyway. I also spoke with Tony Walker and he was very professional and friendly at the same time. I believe Tony or Isaac called me later that same day to let me know the truck needed brakes all the way around, it has 190,000 miles on it and this is the first time for brakes (I was wondering when it would need them). Not only did they take care of the check engine light, wheel stud recall, oil and filter change, brakes front and back, replaced two radiator holes and flush the radiator, all this in ONLY 2 days, I was super impressed to say the least. I had previously taken this truck to another dealership, Dependable Dodge in Canoga Park (2 miles from me) unfortunately for the check engine light. I had to make an appointment for 2 weeks out, when I dropped off the truck there on Monday July 24th, on Friday they still had not started working on my truck, called again on Monday the 31th in the afternoon and still had not diagnosed the issue and said there were 3 trucks in front of mine, I went and picked up my truck from there (6 days sitting there and nothing), yeah thanks for nothing. But I guess thanks a lot because I found my new dealership to service my Dodge 5500. This dealership should just tell customers they can't work on diesels, they should change their name too because they are far from Dependable. There is a Dodge dealer 2 miles away from me in Canoga Park, Monrovia Dodge is 41 miles away from me. There is no way I will ever take my truck to the one in Canoga Park ever again. I will always find a way to drop it off at Monrovia Dodge. read more

I had great experience at Monrovia CDJR . Service dept is excellent. I spoke to Fred B Svc advisor . He came out to greet me . Everyone as the dealership was nice . Svc came out and gave me an update on the vehicle. I will strongly recommend Fred B and His Team to Anyone . Keep up the great work boys . See you in few months on next oil change . read more

Ordered a Jeep in February was told to be in in for the six weeks 12 weeks later no JEEP. The sales people there are horrible called every week to get a status on my Jeep I reacted like they didn't care said the salesman was busy with another customer call back every hour one day and the salesman said he was busy with another customer obviously he was avoiding me if you want to buy a cheap go to another dealer read more

car had a check engine light pop on took it to them. Issac looked after me when I got there took a look checked all my info and had it in the back to be looked at . made sure I had a ride from and to the facility really good customer service! only took 2-3 days had me back on the road good as new! read more

Jon Monroe is the guy. My grandfather serviced his truck there and loved his service. 10/10 excellent service.

I'm a new owner of my brand new 2020 Jeep compass. I researched for different locations, near my area, to bring in my Jeep for an oil change. During this time, COVID, one place was closed, another place did not return my call after several attempts... Lucky for me, Monrovia did take my call, booked my appt. I went in last week for service. "Wendell" was wonderful, pleasant, professional and extremely concerned about sanitizing everything, which I appreciated. Also suggested for my tires to be rotated - "good way to look out for your customer, Wendell" :) Did I mention he is a funny guy.. great sense of humor !!! Always good to work with people that show how they appreciate their job. Wendell was very welcoming! We will definitely select Monrovia CDJR as my place of service. Thank you Wendell and Monrovia CDJR !!! read more

Great communication with not only me, but my warranty group! Issac was super cool and let me know throughout the time that my car was serviced what was going on. Car rental was super smooth and easy, nice lounge to wait (briefly) with coffee and water. I definitely dig the vibe there and my car was serviced quickly and well. read more

My experience with CDJR was 100% satisfaction gr8 customer service. Shout out to Jonathan! Good looking out! He took care of me and honored my coupon not once but twice! With these high inflation prices going on is something we need! Thank you Jonathan I shall return. read more

Typical bait and switch tactics, promised my brother a price and as soon as we get into dealer the price is 7000 over MSRP because of dealer markup and accessories installed. Very unprofessional and complete waste of our time and their time. Just be upfront from the beginning so we avoid all of this. read more

I took my car there for a recall service (free). When finished they told me my brakes were all down to the metal and the car cannot be released because it was too unsafe to drive on the roads. They quoted me $700 for the front brakes and $500 for the rear brakes. I declined the service. This made the service guy very angry. When they drove my car up the window was now in the down position and could not close. I complained because they broke it because I wouldn't get an expensive (not needed) brake job. I took the car to get inspected at another shop, they told me my brakes were in great condition and would last 30,000 miles. I took my car to a window repair shop and got the window that Monrovia Chrysler broke repaired for $300. If you take your vehicle to Monrovia Chrysler expect the service people to damage your car and yell at you if you don't get service your car does not need. CRIMINALS!!! read more

I would give zero stars if I could to the service department. I've gone here many times because it's close to me, but damn if I don't regret it every time. They don't even test the car to see if the repairs fixed the problem. That happened at least ten times over the years. They also left stuff in my car many times. Mostly trash but I did also get a pair of nice screwdrivers once. And don't go here if you have a warranty, because they will want to keep your car for weeks fixing all kinds of crap just so they can bill Chrysler thousands $$$ exploiting your warranty. 8 weeks to repair an AC is hilarious. Nice/friendly guys for the most part, so I think you could have beers with them, but I would be an absolute idiot to take my car back at this point. lol Just can't do it anymore! read more

Simple, straightforward, and streamlined purchase process. Every car buyer needs to do their homework anytime they're purchasing a new car. This includes pricing, options, financing, and incentives. I had the information I needed and closed the deal quickly. I worked with Adrian initially to find the vehicle and test drive. Everyone was knowledgeable about the vehicles, respectful, and honest with no pushy or deceptive sales tactics like so many other dealerships in CA try to push. read more

Update on my last review. Totally awesome experience from the last time I was there. Thank you Isac for the awesome service and free car was for my power wagon. I know you didn't make any money on that job because it was just a recall but you treated me right. Thank you. read more

I spoke with Fred Biyzaei to arrange services on my car and he was amazing. After discussing what I needed Fred made everything so easy. He always go far and beyond to make my experience there great. Everyone there is so nice and professional. I highly recommend Monrovia CDJ read more

I want to start by saying I'm extremely sad to have to update this review. My husband wrote the last review & now I (the wife & actual driver of the Durango) am writing this one. We've been coming here for service for nearly 7 years. We have 2 vehicles that we've brought here regularly. I will say that our service guy Fred was always helpful & did try to figure things out with us on multiple occasions. We have a 2018 Durango RT with low mileage. It's a beautiful car. We have taken care of it very well. We pay $715 a month for this vehicle (not cheap!) & at only 3 years old & 34,000 miles I expect it to be running at 100% for me & my 2 little daughters. About 7 months back it began making a cracking/clunking sound in the right rear almost every time I braked. We brought it to the dealer & they checked it out. They seemed like they did try at first but ultimately couldn't figure out what exactly was going on. The 2nd time we took it in they said they drove it & heard the noise. They "took apart & tightened everything in the rear area." Only for it to make the same noise again shortly after. We took it back on multiple occasions. Leaving it for days or a week at a time. A super inconvenience to our family to be down a car. The last time we took it back whoever lifted/hoisted up our vehicle on the rack scraped & damaged the 2 lower outer side panels symmetrically. Oh & they still didn't fix the noise issue! This time they said "we don't hear anything." Well if they went through my kids car line pickup with me just once they would! To say I was mad is an understatement. At that point I decided that I am Not going back there. Not with this car & not with my other. We cannot & will not pay that much money a month for a vehicle that isn't fully functioning & that I did not feel secure in with my 2 little girls. So we made the decision to ditch our Dodge Durango & ordered a 2022 Ford Explorer ST. Super disappointed in the way things were not resolved by Dodge. read more

Sierra CDJR of Monrovia - Damage to side panels - Auto Repair Near Me - Monrovia, California

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The "owner" as stated on Yelp replies stating I'm lying THANK THE HEAVENS I DIDNT CONTINUE WITH THIS PURCHASE! Ofcourse I am going to use tactics and push for a better deal WE ARE IN A PANDEMIC! If anyone is interested in purchasing Chrysler Dodge Jeep or Ram I urge you contact Johnny at Crown Dodge This same vehicle that Mr Prick Irvin tried to rip me off on with a 3k down $600 payment I ended up getting for $1500 down $500 MONTHLY I DO NOT RECOMMEND ANYONE TO SHOP WITH THIS DEALER STRAIGHT FRAUD ARTISTS You can tell who they really are when they reply stating I'm lying and only address numbers when I stated unprofessionalism and terrible management and no one even mentioned that losers read more

I took my Dodge in for a factory recall and my service advisor, Jonathan, did an amazing job getting me in and out super fast. He kept me updated with text updates about the progress and when my car was ready for pick up. I would definitely recommend the team at the dealership for any service needs on your Dodge!! read more

Take car in for service and was informed at the end of service. I have an oil leak put car on jack and check underneath and found oil plug with sealant around it. Return back to dealer on this all change. What is the form after service Mike spelt to put the Orland is broke. What is the foreign they had to break it because they couldn't get the caps off to put the oil in the best part has video of me taking it off with my hand. I don't know what the problem is with mechanics there maybe they're just trying to drum up more money in their pocket. I do not really recommend this dealership at all. read more

Always a pleasure to have my vehicle serviced by Monrovia CDJR with confidence. Efficient, 5 Star Customer Service, Clean Customer Service Waiting Area. I always feel confident that I came to the right place. read more

Worst customer experience ever sales team useless after messaging back and forward with Noel and multiple calls and videos from the Jeep and asking me to go to the dealer I decided to go.I drove from San Diego to their dealership to buy the car on Monday just to find out that the car is not ready to be sold . 2 days later Wednesday the car was sold to somebody else salesperson Noel, Anthony and Victor clueless about the situation had to call them on Thursday and ask about any updates on the Jeep it almost feel I was begging for them to sell me the car. What a waste of time read more

Great service experience! I was able to get in next day and drop my Jeep off for a power steering flush. Marty was very nice and helpful. It was done in about 3 hours and easy pickup. Thank you! read more

I was so frustrated having to bring in my brand new EV after having it for 3 days but they were soooo accommodating!! Stayed in touch with me every day, worked with Jeep engineers to be sure the issue was completely solved before giving it back to me...it's not next door, and not my nearest Jeep dealership, but it's the only place I will go for my repairs now. Thank you so much!! read more

I genuinely did not want to leave a bad review but after 2 months of my car STILL being stuck in service, 2 months of almost zero communication (ONE phone call from them in 2 months) and promises made that will not be fulfilled afterall, something needs to be done. We took my challenger on March 21st, we were told the headgasket needed to be repaired, after repair my car still had the issue and find out its the engine. We have already paid and been waiting for the engine, Issac (who has been pretty good to us during this issue) informed us that because of misdiagnosis and us purchasing a new engine it wouldnt make sense to have a car with a new motor and still have a "noise" so management agreed to replace the differential at no additional cost. 2 months later, we are still waiting on said engine to arrive, mind you we paid for the engine April 10th, which they claimed to have ordered same day. We were told that management has since changed and they are refusing to uphold the previously made promise of replacing the differential at no additional cost. We were told the engine would arrive yesterday (may 19th) and another day has passed with no phone call or no new info. The only information we have received was because we went in person to get it. We've spent already nearly 10,000 alone to fix my car not including the money I've had to spend on ubers. We were told we would have a free one day rental and 15 dollars a day after, when we inquired on a vehicle of interest suddenly there was no free one day rental and it would be 60 a day. There's no much misleading information coming from this dealer. WHEN WILL MY CAR BE READY? WHY ISN'T MANAGEMENT UPHOLDING THEIR PROMISES? WHY IS A CUSTOMER LEFT IN THE DARK WITH SO MUCH MONEY BEING SPENT? I hope this issue is resolved, we have already contacted corporate. May 20th today and I still have no received my car back nor a phone call. This is ridiculous that management would allow this and not intervene to create a postive ending. read more

I used to believe this dealership was the best dealership I could go to for a vehicle. I leased my current Jeep from here 3 years ago and since then I have referred others to also purchase vehicles from here. I regret ever handing any deal to this dealership. First let's talk about the fact that they gave my deal to a bank that openly rips people off and didn't tell me at all how getting out of my lease worked. I have a value on my contract that says I can purchase my vehicle for at the end of my lease but the bank they set people up with says that I can only have that price if I finance through them but if I don't finance through them or send it anywhere else currently its 7000 dollars higher. As I spoke to the sales person yesterday he said they are fully aware of how bad this bank is and they will continue to work with them. Now let's talk about my visit yesterday. I will give them two stars as opposed to one because I do believe they did their best to get me a great trade value for my current Jeep. Unfortunately they continued to play games with the cost of the vehicles they were presenting me. I told them a price was too high and they continued to offer me more and more vehicles and putting it at the exact same price. I sat with them for 3 hours and went over about 5 cars when I finally told them I'd reach out today to see if we can land anywhere better. I messaged them this morning and again told them I'm open to other vehicle options and they went straight back to a 900 dollar a month price point after I spent 3 hours yesterday telling them 900 was too high for me. I told them I feel like they went out of their way to play games and I wasted my time speaking with them yesterday because the obviously didn't listen to a single word of what mattered to me. They are obviously just looking to rip someone off. When I presented them with past deals that were far better than the options they were offering (with an understanding that the market is different and that my deal would be higher but not double to triple the price) they just told me good luck with my search. I understand the want to make money but don't waste my time when I've clearly stated what I didn't want to pay. Don't go here it's a waste of time and I will no longer be referring anyone this direction. read more

Just moved to the area and needed servicing for my Wrangler. I've been to two other Jeep dealers for service and haven't really been impressed. Had a much better experience here and Fred in the service department was very communicative. Wrangler was washed as well and check out was easy. Removed one star because my car wasn't brought out for me by a porter and I had to pull out the car on my own in a very tight spot (one of the service managers helped me). Otherwise, very happy with this dealer. read more

I have been trying to reach the Service Manager for a couple of weeks. I have left voicemail messages, and messages with various individuals in the Service Department. When you call Monrovia CDJR, the calls go to a LA office and you are transferred to the voicemail of the person to are attempting to reach. No one answers their phone at the Monrovia location. If they do call you back and you don't answer, you are screwed. read more

Another great experience with Sierra!!!! This is my second purchase from them first an Acura now a Jeep and I had the same experience both times nothing but top notch customer service... I hate car dealers more than anyone because of the dishonesty involved but these guys are the most transparent and fair dealers around... If you want a no hassle no nonsense deal go see these guys they are awesome. .. read more

If I could give them a zero I would. Paid $862 and got the car back with the same problem, them they wanted another $2,200 to replace a gas tank for a minor evaporation leak. Bunch of crooks. Never buy a Jeep ever again. read more

My wife and I have previously had problems with our Jeep Grand Cherokee. We visited 4 different Jeep Dealerships for Service, and had some extremely horrible and traumatizing experiences. I began to think that we weren't going to get the help and customer service that we needed at any dealership. We decided to give Monrovia a shot, and I'm so glad we did. Our experience has been nothing short of amazing. We are so thankful that we finally found a place that takes good care of us without us feeling like we are getting taken advantage of and ripped off. Wendell has been our service advisor since the beginning and he is an absolute angel! He's honest, upfront, and truly cares about sending us home in a safe vehicle every time. We will never go anywhere else especially because of Wendell, we are so thankful to have him as our Service advisor. read more

Not Happy with the service I get can't understand how it takes over 5 hours for an oil change and a tire rotation. I made an appointment to avoid this delay can't see why an appointment is even made if it takes all day to do something that take less than an hour . read more

We had a recall issue on our transmission fixed on the east coast before heading out on our travel across country to Southern California. Our transmission gave out when we arrived in the west. We spoke to the Chrysler customer service team which gave us the name of three local dealerships. Two we backed up for weeks, but Sierra was friendly on the phone, reviewed our situation and had us drop off the van the same day. They had a diagnostic report for us the following morning and worked with the Stellantis team to order a new transmission. The order took several weeks to arrive but the Sierra team was amazing. We needed to access our van for items we left in it a few times and they were always friendly and helpful. We had to return to the east coast as the order for the new transmission took some time, though no fault of Sierra as this was a supply chain issue. Our representative for Sierra always kept us in the loop and reported back our solar power battery status on the camper weekly until our new part came in. I drove the van back across country and didn't have a problem at all. They did a great job replacing the transmission. Special shout out to Isaac our representatives. He's the best!!! read more

Wtf. I was walking around this dealership for like 10 mins and no one came to help. One dude came and said I'll get someone for you after he asked me if I had been helped. I waited around again and still no one came out. Walked into the showroom after he said that and nothing. Guess y'all won't be getting any of my business. HORRIBLE customer service. read more

I came in for a recall. Javier helped me through the entire process from ensuring that the parts were ordered to finishing up the fix. I couldn't be happier with how he helped me with servicing my car. Thanks again for the care you put into working with your customers. read more

As soon as I pulled up Javier was there to greet me. He showed a genuine concern about the problems I was having with my vehicle. The service department did an excellent job of servicing my vehicle. You could not ask for a better dealership and you couldn't ask for better people. Thanks Javier and thanks Monrovia Chrysler. read more

Went here to try and trade in our Tacoma. The first sales person we talked to was alright. Gave him the keys to our truck for appraisal. He offered us a decent number for our truck. Then he showed us photos of the Jeep Renegade Trailhawk that we were interested in. We talked about numbers and came up with $474 a month which was good. He left for a bit then came back. Now the monthly payment shot up to $600-700. For 72 months. We told him we cannot do that so we'll just leave and thanked him for his time. I asked for my keys back. A few minutes later, a "senior salesman" came to talk to us and told us he would love to make a deal with us. Offered us about $480-500 a month or something like that to LEASE... $500 a month lease for a Jeep Renegade and about $600-700 a month for 72 months to purchase it. 700x72... yeah. Do that math. A Jeep Renegade Trailhawk doesn't cost $50,400. He talked about the interest rates going up and what not. Whatever dude. Then said "Men lie. Women lie. Everyone lies. But numbers don't." Yeah dude. Numbers don't lie but you do, you lying scam. Where did you pull those numbers from? Out your ass? Also, the MSRP of the Renegade was $30K and the Total Price was $33K. It was on the paper. The "senior salesperson" said no, the $33K was the MSRP and the total cost would be about $36K. Okay sure but if that is the total, why would we pay $700 a month? Like dude... where the hell are you getting these numbers? $36K total but also want us to pay $700 a month for the Renegade? No thanks, man. I'll keep my truck. Have a horrible day. read more

I've been to this dealerships service department. They're ok. The waiting area is basic. Couch, TV, vending machine. Comparing it to Mercedes dealership or Lexus it's like night and day. Sometimes when I take my Jeep here and it seems like they're not really checking the problem. If it looks ok, they kinda just brush it off as if no problem. At one time a tire store told me the tires are uneven which is normally a result from poor suspension. After telling the technician at the desk the issue, they said nothing is wrong with it. Since my jeep was less than 3 yrs old, I think they should have probably replaced it under the warranty. Now that I'm putting new tires on my vehicle I didnt want it to have same issue so I ended up buying a better set of non-mopar shocks myself and having it installed by another shop. So it turns out I ended spending out of pocket instead of having their service deapartment fix my suspension. Also the dealer service dept rarely do a wash unless u specify it n request it. I wish they would just do a courtesy wash whenever they see the vehicle dirty. That would make me want to keep coming back as a bonus. read more

Was told oil change would take 30-45 mins. So I waited.. and waited. And waited. After an hour and a half went by. I looked at the service receipt. It says guaranteed by 2:30. Well I figured I already waited this long, its pointless to leave and come back in an hour. So I waited and waited some more. Asked freddy when it would be done and he says soon they're working on it. So I patiently wait and wait. After 2:30 (guaranteed time) I asked again. Oh they're almost done. After 5 hours. They finally finished the oil change. Asked that mouth breather freddy why he would tell me it would take 30-45 mins when it took 5 hours. He says oh someone came before you. Asked about the guaranteed time and he says well that means nothing. 5 hours waiting for an oil change. Seriously could've driven to Vegas in that time. What a waste of a day. Freddy I don't know how you're still working there read more

Had an exceptional experience with Monrovia CDJR and appreciate how quickly the service team was able to figure out the problem and get my vehicle back up and running. Definitely will be back! read more

This is for the person you speak with when you call & ask for service. Apparently they are in a central office since there is a Monrovia location & a Los Angeles location. I inquired about Saturday oil change & was told there were no appointments, 1st come 1st served. I had my Patriot taken there & the wait was over 2hrs. I called back to make an appointment for the following Thursday & they told me even on week days no appointments. Thanks a lot! Also female I spoke with had attitude & was rude.... read more