jamel was so nice and attentive I've never met such a wonderful person in my life when it comes to…read morebeing towed from my own mistakes he handled me very . he has been there he said over 15 years and he is such a great person who values his job.

This wrecker service is completely unprofessional. They towed my sisters car just 15 mins after she…read moreleft it unattended. She saw them pull out so we followed the tow truck to question if we could pay the fee and get the car. The tow truck driver illegally turned on a red light and then made an illegal U turn to avoid a question of what to do. He was driving like a bat outta hell with a car in tow. We got to the lot and the lady at the office (who didn't answer the phone) was just as nasty. I was literally in my pajamas and asking what to do and they were ridiculous. I get it...you have a job to do and I'm sure you deal with some awful stuff, but you make no attempt to deescalate the situation. Getting towed is an awful experience in itself but the driver and the towing company made it 1000 times worse. Clearly by the one stars that they have are all well deserved.

I wish I could give 10 stars. They went above and beyond to help me get my car back after it was…read moretowed at my place of business. My car was towed wrongly by another tow company. I worked with Tonya who is the office manager and was amazing to work with to resolve this issue and had my car towed back to my office. Once my car arrived back to my office I received a phone call from the driver. I met Gevaughn the driver outside. He was so friendly and polite. I would highly recommend this company to anyone.

My car was towed from my apartment complex. Yes it's my fault for not having my parking permit…read morefully displayed. That's on me. But they improperly towed my all wheel drive SUV from silver spring to Gaithersburg causing damage on my rear differential. One month later, and not a single response from authorized towing regarding getting my car fixed. All I'm being told is email their manager and still no response. I left countless times my name and number for them to reach out to me and still no response. A simple $170 tow turned into a 7000 repair because of someone's incompetence

Hands down the best towing service. If I could give 6 stars, I would. I had a flat tire and called…read morefor towing service. The tow truck arrived very quickly after being dispatched. The driver, Felix, first gave me a ride home. Then, he dropped off the car at the dealership on my behalf and filled out the necessary paperwork.

In July 2024, my vehicle broke down after leaving a repair shop. Luckily, it was before rush hour…read morebut there was still a steady flow of traffic. Stopped in the middle lane, I found myself directing traffic without sufficient time to arrange for a tow. One of Airpark Towing's managers happened to be driving by when he saw me. He put on his hazards and started directing traffic. He asked if I had arranged for a towing service. I told him I hadn't yet. He told me that they didn't use AAA and told me what the amount would be for a tow. He also told me that he could get a truck there in 10 minutes. The price was reasonable and he was already providing great service without me being a customer. I'm thankful that Airpark Towing was in the area. I highly recommend. (I have the manager's name written down but not near me for this review.)

Needed my car towed from my house to my mechanic. Arturo…read moreprovided a very professional and reliable service! He was extremely careful loading/unloading the vehicle. Also, great communication, prompt response, and reasonable pricing. On top of it all, Arturo is just a nice guy and very personable.

Arturo was @ my location asap. He knew what to do. Answered my questions. The price for the towing…read morewas reasonable.

They did a great job from start to finish. Joey was patient and willing to help me sort out what…read morewas possible for the transportation of my daughter's car. Their price was fair, but I chose them based on the terrific service I got on the phone whenevr I reached out to them. They were very helpful, and made a stressful experience just a little bit easier. David arrived on time and did a great job!

Unfortunately I've had to get my car towed twice in two years- fortunately I used Morton's Towing!…read moreThey are super nice and friendly and they have very fair prices. They've been great to talk to over the phone and they'll give you a time and price estimate right when you call. You get a link to watch the truck drive to you with an estimated arrival time. The truck drivers are super nice and professional. They explain the total cost, what they're going to do, and give you a detailed receipt that explains everything. You can pay them directly with either card or credit, and they load your car right then and there. I wish I wasn't a repeat customer lol but they're really awesome!

I recently had the pleasure of working with Airpark Auto Body after an unfortunate accident left my…read morecar in need of significant repairs. From start to finish, my experience with this exceptional team was nothing short of amazing, and I cannot recommend them highly enough. From my initial call, I was met with outstanding service from Alex. His attentiveness and responsiveness immediately put me at ease. I was understandably anxious about the process, but Alex's reassuring demeanor and quick responses to my questions and concerns made me feel confident that my car was in good hands. The professionalism continued with Geoffrey, who provided invaluable tips and advice throughout the repair process. His knowledge and attention to detail were evident in every interaction. Geoffrey's dedication to ensuring I understood each step and his willingness to go the extra mile to address my concerns truly set Airpark Auto Body apart from other repair shops. The experience reached its peak with the incredible service provided by Marcello, the owner. Marcello went above and beyond to ensure that my needs were met and that I felt supported throughout the entire repair process. His professionalism, attentiveness, and patience were unparalleled. Marcello kept me informed at every stage, reassuring me that my car was receiving the best possible care. His commitment to customer satisfaction is truly commendable. The quality of the repair work done by Airpark Auto Body was exceptional. My car looks and drives like new, and I am beyond pleased with the results. The attention to detail and craftsmanship displayed by the team is a testament to their expertise and dedication to their craft. It is clear that Airpark Auto Body takes great pride in their work, and this is reflected in the outstanding quality of the repairs. Moreover, the entire team at Airpark Auto Body demonstrated a level of customer service that is rare to find these days. Each member of the team, from Alex to Geoffrey to Marcello, treated me with the utmost respect and care. They were always willing to answer my questions, address my concerns, and ensure that I was completely satisfied with the repairs. This level of dedication to customer service is what truly sets Airpark Auto Body apart from other auto repair shops. In conclusion, my experience with Airpark Auto Body was nothing short of exceptional. The professionalism, attentiveness, and dedication of Alex, Geoffrey, and Marcello made a stressful situation much more manageable. The quality of the repair work exceeded my expectations, and the customer service was second to none. I highly recommend Airpark Auto Body to anyone in need of auto repairs. They have earned my trust and my highest praise. Thank you, Airpark Auto Body, for taking such great care of my car and for providing an outstanding customer experience. Five stars well deserved! -A.C.

I had an outstanding experience with them! From start to finish, their team demonstrated…read moreprofessionalism, expertise, and genuine care for my vehicle. After a minor collision, I was stressed about getting my car repaired, but this place made the entire process seamless. Alex was incredibly helpful, guiding me through every step and keeping me updated throughout. Muchas gracias por todo, muy recomendado!!

Forced me to wait for 3 hours for no information just to never show up and canceled the tow…read more Terrible service chose someone else.

Horrible. I kept…read morebeing told that the tow was 20 minutes away. The tow driver did not answer the first time I called. I ended up waiting over 3 hours for what was supposed to be a 50 minute wait. Completely unprofessional. The young lady who answered the phone was the only saving grace because she actually got in touch with the driver.

I have used them twice. They have shown up on time as promised…read more Price was fair. It was an easy process overall. I'll continue to use them as they are reliable and cut and dry no drama or BS. Thank you.

They refuse to fix my new car. Instead, they damage it even further. They took out my lights and…read moredraw all over my beautiful car. All they needed to do was installed new lights and replace the back door. Nothing was wrong with my car. I could still drive it. Now my dog and me are stuck taking the bus and train. The insurance company only pay half of my car worth. It's not my fault. That guy came and destroyed my car. I never ask for any of this. I want my car back.