They are now closed permanently. I'm told corporate people from Napa showed up out of the blue and abruptly closed the store without warning. The employees were laid off and kicked to the curb. The employees were really good guys. I'm going to do my best to avoid using Napa whenever possible. read more

This store has gone to absolute shit since Paul And Jim sold to corporate. Corporate fired them after the sale and brought a new crew in. The only person left from the old crew is Ted. He is also the only one that knows what he's doing. The new younger staff talks shit about Ted and the other guys all the time. Lost my business. Been shopping here for over 20 years. No more. They don't stock half the oil they used to, they don't stock parts for older cars anymore, the younger crew doesn't know jack fucking shit. Instead of talking shit about Ted, maybe learn from him. Such a shame that such a good auto parts store has gone to complete shit. Monument has my business now. read more

Make no mistake, NAPA Auto Parts, 2560 North Main Street, Walnut Creek, CA is this town's only source for those with older, collectible, special interest, vintage, Classic cars, as well as late models. Ted is genial with encyclopedic knowledge, goes the extra mile to help. If they don't have it in stock, they can often as not get it overnight from their warehouse. Ted & company deserve your patronage. We lose Walnut Creek's NAPA store, game over. read more

Napa Auto Parts - Walnut Creek NAPA, 2560 North Main Street, helps keep us running. - Auto Parts & Supplies Near Me - Walnut Creek, California

So not sure about how this works --- bought a 12v battery trickle charger at the Walnut Creek store. They were out of stock and said they'd order or get more in on such and such day. Went back, paid $39. Sounded a bit high from what I paid before that was a while back. Turns out didn't need it. Took back to my local store in another state and in their system my refund (in package, not opened, had receipt) was $21. So, that much difference? Error? Charged me for "special order" of a usually stocked item? Don't know but can't be that much difference in regional prices can there? Just beware. I didn't bother to deal with it beyond the local store, too much to do moving and getting a million small things done. read more

This place probably deserves only one star but they do carry some of the parts I need 50% of the time The other 50% of the time they are double the price of other auto parts stores in yet somehow the guys behind the counter always have to have some sort of attitude. I'm always regretting going to this place, but usually only go because it is close to the house. They literally rip you off on pricing and up charge various parts from 25% to 100% more than other stores talk about being taken advantage of read more

Brought my dead battery in. They charged it over night. Works like a charm. No charge. Gotta love em!

I was disappointed when I purchased a bag of 25 shop rags and return them. The rags were red and I planned to use them to clean the interior of my car. Upon using them, they left an abundance of red lint on the surfaces I was cleaning, defeating the process. I returned the bag less the one dirty rag. At 1st I was told I needed to give back all 25 rags even though the one was pretty dirty. Then the agent then spoke to a manager & came back & said they'd refund this time but next time no way. There are no returns accepted at this location. Beware folks. Best to use another auto parts store. read more

Not a huge fan of this Napa auto parts store. Have frequented here for many years, especially when they have an odd or end that none of the surrounding parts stores have available, but have ultimately found this particular Napa to be one of the least helpful auto part stores I have ever encountered. Some of the guys behind the counter will really try their best to help you find what you need but others can often be rude and over bearing on insisting that certain parts fit, when in reality they often don't. Would steer clear of this store and head to the nearest O Reilly's or Autozone. read more

Horrible customer service. It's unfortunate because it is the type of shop I would like to support. Looks like it's been there for a while. But the guys that work here have this cocky, passive aggressive attitude that is just unpleasant to be around. They need to do better. read more

I walked in here surprised that all of the aisles are blocked off. Understanding the times, it totally makes sense for Covid protocols. Anyway, I came here for a 4-way lug wrench and was quickly greeted as I step foot in the door. I told them what I was looking for, they grabbed it from behind the counter, and I was well on my way. A1 service. Very friendly and knowledgeable staff. read more

How Napa Auto has changed. A decade ago you could call for an item and if they didn't have it and another Napa did, they would simply take your name and number and have it brought in from that other store. Now? They ask for a credit card, first. Why bother? Decided to drive the extra 30 minutes to that store to give them my business. Needed a particular floor jack. Mine went out and was knee deep into a project. On my back underneath my truck I reached for my phone and called my local Napa. If I have to get up and wash my hands to grab my wallet only to wait till the next day to get it, I may as well drive to the store who has it and get it today. For a $400+ floor jack on sale now for $199, even if I flaked I think it would have eventually sold. So it wouldn't have been dead stock. Last time I call my local Napa. Good luck surviving the virus with this approach to Customer Service. read more

Absolutely the worst customer service! My car wouldn't start after I parked in front of the Walnut Creek store to buy a new car battery. As I was about to pay for the battery, I asked them to help me take out the used battery and put in the new one. I was told that did not install. I said I'd do it myself if they would lend me a wrench, I was told they couldn't lend me any tools either. Both the young and the older "salesman" were just as unhelpful with a couldn't care less attitude! Fortunately I hadn't paid for the new battery when I was able to restart the car the second time. Or, I'd be stranded in front of the store. read more

This used to be the place to go few months ago to get parts and these guys knew what they were talking about and knew how to locate parts. Now, if you go in there, you have some new employees working. They have no idea of what they're doing. They have no idea about parts. They don't know how to look it up. This place is losing so much business that I don't see it staying in business much longer, we are automotive shop and you already lost our business and a few other shops. I can't believe Napa hired incompetent people. They have no idea of what they' are doing. read more

December 9, 2014 5:14pm Wow. I had a fantastic experience at Napa. Went here to get some coolant for our car, and it was a fast and pleasant experienced. I went in, looked for the coolant, couldn't find it at first so I asked the main worker there. He kindly showed me where it was and pointed out what other options I had. I said thank you, paid for the coolant, then he said have a nice day, and I said thank you, you too. Usually you can tell if a worker is 'sincere' or not: they would over-do their niceness or not be nice at all. But this guy, this guy had genuine niceness. I wish I got his name. My receipt shows Emp. 17, so employee 17, I give you my thanks. Thank you. read more

Napa Auto Parts - Auto Parts & Supplies Near Me - Walnut Creek, California

I stopped at the HAYWARD Napa Auto Parts coming home from a business meeting and bought windshield wipers for my Tesla Model 3. When I got home to Walnut Creek it was obvious that they didn't fit. I took the unopened wipers into the WALNUT CREEK Napa Auto Parts, with the receipt, to return them. Walnut Creek informed me that the Hayward store is an independent franchise and Walnut Creek is corporate owned, so they could not help me with the return. TERRIBLE CUSTOMER EXPERIENCE! Apparently all Napa Auto Parts stores expect you to read their Articles of Incorporation and understand their ownership structure before making a purchase! Ridiculous! Needless to say I won't be buying parts from Napa until they figure out how to put the customer ahead of their own corporate disorganization. read more

In and out 5 mins. Wow! Speedy service. Came in a few months ago looking for jumper cable. Dude over the counter asked me what kind of car and grabbed one that will work for my car. Literally 5 mins I was done. They have a parking lot, store is small but well stocked. read more

This is our favorite car parts store in the bay. The guys working here have been working there for years and can answer any questions you may have. Just call up and talk to anyone. Of course having all the guys in there know your husband on a first name basis kind of helps too. So when I came in to get new Wiper Blades for my truck and then told them who I was married to, all eyes hit my belly. They were all congratulatory. Plus I'm sure they are happy because I'm literally growing a future customer for them right now. Yay for them! Cant wait to share more parts buying experiences with our Napa family for years to come. read more

Napa Auto Parts - Auto Parts & Supplies Near Me - Walnut Creek, California

My friend at the time went in here to figure out what was wrong with a part from his car. He was expecting to pay a couple hundred dollars for a new part, and was very surprised when they tested his part and found out it was not indeed the part. After giving him advice as to what the problem might be, he headed home to fix it. I thought it was awesome that they could have just sold him a new part but they didn't, they actually tested to see what was wrong first. I'm not a car person so as to what goes where and what it was, I can't say, but the car worked fine after that, so thanks to Napa Auto parts for helping him fix his car problem. read more

This place has been my go to for auto parts for a while now and continues to be the best place to find in stock items for your vehicles. My old 94 Chevy Pickup needed an alternator replacement in order to keep it going! This place had it waiting! Can't say enough good things! read more

Ive been a customer for over 35 years. After yesterdays dealings with the Walnut Creek location Iam going to have to part ways. After calling to confirm a part, I was told they have it in stock. I gave them my name and told them I would be by in 20 minutes. When I Arrived I was greeted by Cynthia who initially helped me over the phone. She immediately pawned me off to someone else. After waiting 5 minutes it was clear they didn't have the part. I confronted Cynthia about this and she became very defensive turning the issue around on me saying I hung up the phone to quick. Of course this was not true. When I asked for her supervisors number she asked me to leave. A younger sales consultant was kind enough to direct me to their website. As I was sitting in my car trying to reach Napa s corporate office, Cynthia comes racing out of the store and confronts me on the passenger side. My first reaction was for my safety so I rolled up my window. Much to my surprise during her rampage she had her phone out while I was in my car. A few minutes went by and the younger employee grabbed her from the side of my car and pulled her into the store. Wow!! I was thinking that this Cynthia must have violated a number of Napas policies. I would think that Napa would want to know they have an unhinged employee who chooses to escalate a problem instead of dealing with it with some form of integrity. Not too sure if she forgot to take her meds but clearly this was unpleasant for me and it could have been quickly remedied if she was truthful and apologetic. Instead she was deceptive and confrontational. read more

Had to return an alternator that was bought at another store. From the moment I walked in I was given push back and excuses. First I was advised since I bought it at another store I couldn't return it here. Then I was told it wasn't even a Napa alternator that was sold to me. Keep in mind I had my receipt with me the alternator was purchased 3 days prior in a Sacramento. Then they finally test my alternator and told me there's nothing wrong with it after being advised by both my mechanic and another part store that the alternator stopped functioning at high RPM. After a great deal of back-and-forth I'm given a new alternator. Under the pretense that there was nothing wrong with the first one and it's not going to fix my problem. Well the new alternators in and it absolutely took care of my problem. Used to come here for the customer service. But at this point it seems on par with AutoZone or any other garbage auto parts store read more

A couple of great guys work here. I really appreciated their customer service. The gentleman who helped me was patient and explained the different brands I could use for my car. read more

I didn't end buying a battery from them for my Prius but they were helpful. They answered my phone call and check their stock for me. When I got there they tested my battery. They were professional and efficient from my brief experience with Napa Auto Parts read more

People are very knowledgeable and friendly. Our 2003 Honda Odyssey Van AC blower only worked at max. It was 99 degrees weather! I had to get this fix for my family. The problem was a faulty blower resistor. I called two Honda dealers and several auto part stores around the area. Not one store carried the part. When I called this store, they placed an order with one of their carriers. The part was ready for me to pickup on the same day within 2 hours. In fact the part was a good brand like that if OEM. This place will always be my go to store. read more

Napa Auto Parts - Auto Parts & Supplies Near Me - Walnut Creek, California

This location is a little old and run down - star is helpful, but facility is in an unorganized state. Kind of like those co-workers that have a messy desk, yet they know where everything is. I prefer an O'Reilly or Autozone read more

I've been going to Napa Autoparts for over 30 years I know both the owners very well and all the employees I can't understand the negative reviews since I've never had a problem in the amount of time I've known everyone They are always very helpful and very polite I've only had to return a couple of things in 30 years and never had a problem doing so since it wasn't their fault the product was bad shit happens read more

Stopped by to look for some parts. Very knowledgeable group and friendly people. While a smaller shop, they were very helpful. read more

Amazing staff! They were friendly, willing to go above and beyond to help us and even let us work on the car in their parking lot. though they didn't have the part we needed, they offered to order it and they even told us where a near by auto part store was. since napa's price would be cheaper than the other store's, the other store matched napa's price saving us $10.00. So they were a big help after all. read more

I don't purchase large amounts of parts, but I have been purchasing the ones I do get from these guys for at least 15 years now. Of course, they always have the basic stuff for oil changes and other basic fixes, but they go out of their way to help on the more difficult things. Such as when I needed new header gaskets for my Hooker headers. They could have told me to just call Hooker, but they took the time to find the correct part number and order them for me. I can't remember a time that I came out of that store empty-handed from them not having what I needed. read more

I agree with other reviews, staff is pretty rude and shop is pretty sketchy. In addition I learned today that though they all say Napa, each one is independently owned. So you can only return or make inquiries to the store you purchased from. read more

Paul and the crew at this location found a part for my 20 year old F150 that others could not find. The part came from a Fresno store and they got it transferred to this store in one day. It was all very impressive especially since I wasn't even sure which part I needed exactly and they help me figure it out because I am clueless with this. read more

Bought license plate fasteners recommended by store employee after looking at my car. Borrowed store's crappy tool to install, and a piece of it fell onto my the rear bumper of my brand new car, nicking it. I told the employee that the fasteners were useless to me since they didn't fit. No apology or refund offered! First and last time here! Now I'm out money spent, and a car with nicked bumper! read more

Just wanted to say that Paul at this store on N. Main knows his cars and was a great help in getting me next day parts. Also had the preferred parts and not some China knock off. These guys know there parts and are exceptionally friendly and service oriented. I went to several other chain stores and nothing was in stock and each had a different part for the same application. read more

Everyone else appears to be friendly except one of their reps named Ted(heavy east coast accent). I have seen him yell at customers because they parked in front of their store and pull up their hood and work on it for five minutes. read more

Very helpful. Quality staff. Helped me pick out products to help clean my carburetor. Showed me best way to use. Got home with another question, called and helpful over the phone. read more

This was my go to parts store until they sold me a bad battery, not even giving a min pro rated amount back from the sticker date , they wanted to charge it for me when I told them it was bubbling over and bulging ,clearly unsafe, in my experience you only have to save receipts when you are dealing with crooked people selling you shoddy equipment, do not go here for car batteries read more

I buy all my auto parts from Napa Auto Parts, Walnut Creek. They are always so helpful and know everything they need to know about automobiles. I have a few specialty cars too. They go beyond giving me information and selling me the right parts.. They are kind enough to carry a heavy battery to my car and check my oil if they are not too busy. Todd was particularly very helpful and professional when I went there a couple weeks ago, and I appreciated this great customer service which I cannot get anywhere else in Lamorinda. read more

Terrible customer service, ordered parts and they never called me to tell me they came in. I called to see if they came in and they said no. So I went and bought parts elsewhere cause I couldnt wait any longer. I went in to get my money back cause 3 weeks and no call to let me know my parts came in and he wouldn't even give me a full refund. Charged me a return fee and I wasn't even returning anything. I just wanted my money back since they didn't even call me. The owner is very rude and their knowledge for parts is not very accurate. This is the first NAPA I've been to I had to prepay for a basic part. They bank on you paying and never coming into pick them up so they make free money. Worst auto parts store in the east bay! read more

My previous review needs to be removed.turns out my damn car parts are expensive and they werent trying to rip me off.

These guys have been coming through for me in a pinch for 10 years now. They've seen me through 3 cars and are always patient with advice, responsiveness, and quality. Not only that, but their staff hasn't changed at all in that time. I TRUST them. read more