Spent 25k cash for a certified preowned vehicle with a 5 year extended warranty and in less than 30 days the vehicle won't start. I take it to Monument and it will take 7 days just to diagnose in the mean time I can't use the warranty to get a rental because there isn't an open claim until after it's diagnosed. Monument also won't give a loaner in the mean time because it's not the right type of warranty claim. UPDATE: After speaking with someone else Monument was able to expedite my vehicle diagnostic. This alone has greatly improved my experience. Will update further once service is complete. read more

The salesman act buddy buddy with you and the service department treat you like trash! The google 5 start reviews are misleading because the reviews are from AI Bots. Don't believe me. Read the yelp real reviews. read more

Monument Chevrolet - Please do yourself a favor and don't shop here. The google 5 start reviews are from AI Bots so no one sees the truth. - Auto Repair Near Me - Pasadena, Texas

STAY AWAY. They indicated Catalytic Converter and AC acuator needed to be replaced. When we pickup. Had large black dots on information cluster, Dash was ratteling and also found other issues. Notified them and the indicated issues were already there. I know they were not. Will be contacting BBB and taking other measures to rectify. read more

Be cautious letting the service department here service your vehicles! The techs are severely underpaid & they take it out on the vehicle you depend on! I had a Huge safety concern, my truck had a misfire and was misdiagnosed, they replaced transmission for the fun of it and motor mounts when all it needed was a ignition coil pack, they left my steering shaft bolt loose in the process and left lots of parts off and loose trans bolts, low ATF fluid in a new trans! 3 trips back to back right after getting it back! Then My wife's suv was serviced a basic thermostat change, and the tech purposely loosened a coolant line on the head in hopes we will go back for another repair. Car overheated a mile after getting back from them! Keep in mind you're paying $175hr labor! You expect top notch service correct? No sir, this isn't a GM dealer! It's a family owned and operated at the lowest cost possible! This Means hire young jiffy lube techs with minimum experience to perform major repairs on your vehicles! I called and spoke with the service manager and to make their 34 day and $7500 mistake better he offered a single $89 oil change! No thanks! I do not want your guys touching my vehicles! read more

We just recently purchased a new 2026 Chevrolet Trax with Nathan Webster after looking at other dealerships, including another Chevrolet dealer. He was very knowledgeable and was able to give us the proper experience we couldn't receive elsewhere. Enthusiastic, professional, and an excellent listener. Will be sure to send anyone looking for a vehicle to not just Monument, but specifically Nathan! read more

Honestly have to say my recent experience with Monument Chevy has been the best one yet.Nathan made us feel more like family rather than just another random walk-in customer. Nathan took the the time to make us feel at home,he really yltook care of us.Drop by and ask for Nathan. read more

Great place to go for any problems with your auto. They offer great service at a competitive price. Great place for oil changes too.

2 1/2 hours for an oil change and tire rotation. Had an appointment, guess that dont really matter. Hot and numerous gnats in the waiting area read more

Should have looked here first. Dang Got told truck I wanted was available Drove 35 minutes 10 min before person told me. THEY would meet me. Funny thrrr was no crystal. Ibot I'm sure for two days. Truck mysteriously sold second before I arrived. Sears Bait and hook. Low like salesmanship. Reminds me of sears bait and hook. Look what happen to sears. Bye bye read more

I am writing in discontent and frustration about the service I received at your shop today. I called in and asked about the recalls of my truck and how long it would take. The service person told me 1 1/2 hours. I dropped off the truck right before 11am and it's almost 3 hours in. My issue is why not be more transparent and honest about the time frame? By the time I leave, it will be 4-5 hours here. If they had advised me it would take this long I would've chosen another day that works best for me. Please train your staff to be more knowledgeable and transparent about the process. Again, my issue was that I was given a totally incorrect time frame. I will be writing a review on the Google website as well. 0 stars if I could. read more

recommend DAVID great sales men got us in and out with our new vehicle! took his time with us and was patient read more

Purchasing my vehicle at Monument Chevrolet in Pasadena has been my worse experience purchasing a vehicle. I have purchased 5 vehicles so far from other dealers and none of them have been as frustrating as working with this dealer. The "miscommunication" or bait and switch tactics seems to be their way of handling business. We were looking for a 2021 or newer Tahoe and found one at this dealership. Sarah was the salesman we worked with. Looking at the Tahoe, we knew it was used and had a couple cosmetic issues. We also noticed the two tires in the back were lacking tread. Sarah said not to worry that the dealership could replace them if we ended up purchasing the vehicle. We elected to test drive the vehicle and then went to run numbers. I was trading in my previous vehicle, and they valued the vehicle. I had two other dealerships value my vehicle and the numbers that Monument came back with were significantly lower than the two other dealerships were willing to offer. We went back and forth, and Monument then said they wouldn't come up on their offer and recommended I go take the other offers. Seemed to be the only honest thing they said throughout the process. I opted to take the advice and left the deal. We live up in The Woodlands, so we drove all the way home. About two hours after leaving and making it home, Sarah reached out via text message and said that after talking with her manager, they would come up on the trade value. I was still interested if they would replace the back two tires as well. I clearly texted Sarah the terms I was wanting to move forward; the term was they granted my requested trade price and replaced the two tires. Sarah's response in text message was "Yes Sir Absolutely". We then drove an hour back to the dealership. We went through the process of running numbers again, running my credit, and moving forward with the sale. Then Sarah came back and said after talking with her manager, they were only going to replace the one tire. This led me to believe that Sarah was making promises that she couldn't keep. Overpromising and under delivering. Gilbert, their finance guy, was great though. He went over the top to make things work on the finance side with the credit unions. I reached out to Sarah a few times with no response regarding the sticker. I had to reach out to other people at the dealership just for Sarah to call me. When I was finally able to speak with her, I asked what the status of the registration sticker was. Sarah informed me that the sticker had been in and she was sorry that no one contacted me to tell me. I asked her then again if it would be an issue to get the tire then too. Sarah said nope, not at all both will be ready. She directed me to Service Department for the sticker and the parts department for the tire. When I got their yesterday, I went into the Service Department, and they did not have the sticker. They had to make several phone calls just to find the sticker. Some gentleman from the dealership was able to get the sticker and bring me it. Per him, the sticker was just delivered that morning and they had not been able to process it internally, so he was not sure how Sarah knew that it was there four days prior to yesterday. Then I went to the Parts Department and again no record of a tire being ready for me. I then had to talk with one of the Sales Department managers. That gentleman went and magically produced a tire for me. The tire given to me does not match the tires I have on the Tahoe currently. At this point, I was not going to argue with the dealership. I am just glad I no longer have any pending business with this dealership. I strongly recommend anyone looking to do business with a dealership and purchase a vehicle, look elsewhere or good luck! read more

The customer service is awful. I wouldn't recommend this place to anybody. They're nice until they sell you a vehicle then they'll give you the run around when you call. read more

Dropped off my vehicle for diagnostic a month ago. It is still there and has yet to be properly diagnosed. I believe they actually only look at it literally and not check or test mechanical equipment to provide a reason for the issue and what will actually fix it. read more

This dealership used to be the "To Go" for my family and I for years, they used to have great vehicles and high standards for safety. This last month we purchased a Pre-owned with low miles, took it to my mechanic for inspection and they found a hole in the frame, rust was all over the chasis, if this is how they sold me a vehicle, the treatment was the same, management said we didn't force you to buy it, we can not take it back, I'll file a complain with DMV and Texas Business Bureau. read more

The best first time car buying experience I could've asked for! I had previously found a suburban Z71 I wanted to look at and once I got to the dealership I found out it had sold that morning. My fault for not calling first. However, Austin Willingham (who I highly recommend) greeted me and informed me he would keep in contact if anything came down the pipeline. Fast forward a couple weeks and he finds me my perfect vehicle! Austin was the best! I had gone to other dealerships where I had horrible experiences. I told Austin about this and he made sure my family and I were taken care of! I couldn't recommend this dealership and Austin enough! read more

Monument Chevrolet - My new mom car! - Auto Repair Near Me - Pasadena, Texas

I purchased a 2022 Ram Pickup Truct Laramie, which was decked out. I was very excited to get a great deal. We negotiated and agreed that I would receive a new MOPAR Windshield where they would call me and schedule to have it done on my schedule and location. Since purchase I have called and talked with Melissa Tobias at least a dozen times asking when the windshield will be replaced. She keeps telling me they will call, but they have not. She can't tell me what company it will be or give me a contact name or number. What can I do to get my windshield? I have an ez tag sticker and my registration that I want to add to the windshield but I am waiting for the replacement. I also have to deal with the spider cracks etc on the current one!!! very frustrating. Anything said to get the sale, but no assistance afterward. read more

I just bought a used car from Samuel G. and I will say it was the least painful car buying experience I have ever had. Nothing bothers me more when these dealerships don't let you leave, or basically hide the trade in keys from you so you cant go anywhere with out making a deal and I experienced none of that. I was not able to make a deal the first day I went in there and they understood that. Oh and there were absolutely no hidden fees, I mean none. I highly recommend this dealership. They are family owned and you can definitely tell. I'm going to send other people to Samuel if they are in the market. Thanks guys. read more

Last 2 times I was here my car was checked and fixed in less than 2 days. This time it's been 2 days and the car hasn't even been checked out. What is the purpose of an appointment. Riding an Uber can get expensive and inconvenient so I had to end up canceling and go elsewhere. So I was basically carless for 2 days for nothing. I am very disappointed because this is not the service I'm used to at Monument Chevrolet. read more

Monument Chevrolet - Conversation with agent - Auto Repair Near Me - Pasadena, Texas

Picked up new used car and gas was on less than a 1/4 tank. Any vehicle we have ever bought at any dealer came with a full tank of gas!

My sister Mariah works here in the IT department and referred me to an excellent sales personal named Johnathan. He was able to explain all the bells and whistles on the car & made the transition very smoothly when moving onto the financial person. Dustin helped us with the warranty and financing and he was wonderful as well. They were both very personable and easy to talk to while answering any questions we had. We love our new Cadillac and had a very pleasant experience here! read more

Monument Chevrolet - 2022 Cadillac XT6 - Auto Repair Near Me - Pasadena, Texas

This place sucks so bad! I'm done bringing my vehicles here!!! I took daughter's car there to get it fixed Two days later it overheated and warped the head, they said oh you had a coolant leak and $4000 to fix this I bought a new car and scraped hers Today I took my son's truck to get his computer part fixed and it was $1100 and then they say you have a coolant leak ... it's another $1000 to fix ... and while we diagnosed that we saw an oil leak and it could be another $1000 to fix ! WTH ‍ robbery !!! This is less than a month span!! read more

Took my truck to get a service under warranty and the person that was in charge didn't even bother calling me to let me know my truck was ready for pickup. Their communication sucks. Both times I've gone, both people had bad communication skills. read more

I bought my car 5 months ago , started having issues with it and service was not helpful at all , I would call and get put on hold , would not provide enough information about my car , left it there for two weeks just for one thing to get fixed. read more

Would you like to buy a vehicle with a transmission goes out at 40,000 miles? Then this is the place! How about a service team that hangs up on you, doesn't schedule you properly, makes you fill out your own slips for the service technicians even though you're not an employee with the company! How about sending your vehicle in for service waiting over a week so they don't have to pay for a rental car! If you want to get swindled if you wanna get taken for the proverbial ride if you will then this is the place. If you want your warrantied part to go out and you are fired to drive over 50miles for them to redo what they messed up the 1st time and now help you with a tow or a rental car. They don't communicate well at all, they call issues with vehicles, traits..... oh your transmission isn't slipping it's just a trait Oh your lifter isn't knocking that's just a trait . 2021 Silverado 50k miles and it's done..... don't buy a Chevy !!!!!!!!!!! read more

Got my car a year ago and never received my spare tire. I went up there 2 times and they made me sit their for a hour both time while they "looked for one" then called 2 more times and they told me they would call me back and never did it's been over a year.... read more

these people are thieves. They cut off maybe an inch of fuel hose on my filler neck on a box truck charge me for 3.5 hours charged me 560 some odd dollars. I've been working on cars since I was young this is a brand new 2024 truck would've been different if they would've said well it's $10 to fix it or even 200 the rest is for our knowledge I would've bought that better than 3.5 hours for removing a hose clamp cutting off a piece of hose and reinstalling read more

If you are looking for a car this is definitely the place to go! They were able to find the perfect blazer for me with all the specs I wanted. The salesmen never make you feel pressured,super friendly 10/10 recommend read more

Jeff Ross has done a fantastic job with his staff. He sold me my first ever vehicle and now that I came back for my second he runs the place! Great environment and great folks! read more

Looking for dealership that honors GM Supplier Discount, a benefit through my employer, to minimize the hassle of negotiating prices. Received calls and texts from Michael, salesman, many times over the last week and half. I stated how busy I am and just want the price I get if they honor GM supplier discount and Costco member discount. He checked into it with his managers, and they informed him that they do honor GM supplier discount. This was December 22, 2023. I Called today and he asked I come in to discuss everything. I said I do not want to waste their time or my time coming up there without knowing the price up front. I provided the code they needed, and they decided not to accept or honor the discount. This is after salesman called again yesterday asking if I'm able to come in. What a waste of my time. Literally hours spent over a week for them to back out of their word. I do not recommend Monument or any other dealership that goes back on their word. read more

Monument Chevrolet - Auto Repair Near Me - Pasadena, Texas

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Went to go get my first car ever and I'm glad I had a great team helping me get the car I wanted. Thanks to Michael Mayer I'm the new owner of a 2022 Camaro. Had an nice and smooth process and would recommend anyone to get a car from this dealer 10/10 read more

Update: After calling up to the dealership to ask for the owner's email address. I decided to email the owner twice within a 3 week span and did not receive nothing in return. I will not be back up there to do business with this dealership again. read more

took my tahoe for service (spark plug misfire) to monument chev - 3940 pasadena freeway - pasadena, tx on 5-12-21 - got it back from monument on 5-21-21. while driving the "next day" i noticed the check engine light came on and then the red light oil lamp above the check engine light. i had already driven 120 miles. i checked oil stick - no freaking motor oil - i needed documentation because this was not good - i went to jiffy lube - i was informed that there was no oil to drain. my driveway where i park my tahoe has no oil spots - tahoe running very rough and losing power when i accelerate - i have reached out to monument and they dont even have a loaner to provide based on their negligence - not even a "i'm sorry" or how can we resolve this incompetence. what is more damaging is that jiffy lube "discovered" that i needed "spark plug replacement." question that must be asked - did monument do the work or just another deceptive manner to defraud the consumer by stating they did the work. I see a class action started to come together against Monument for their fraudulent and deceptive business actions. it would appear that timmers chevrolet dba monument chevy has been active in the courts, just a few to list: 1) pentico, carolyn vs. timmers chevrolet inc (d/b/a monument chevrolet) cause # 202045899-7 2) sosa, roger vs. timmers chevrolet inc (dba monument chevrolet) cause 200975160-7 3) harris, omar vs. timmers chevrolet inc (dba monument chev - cause # 2007772268 4) dyad constructors inc vs. timmers chevrolet inc cause # 200470385 5) schulte, larry (ind & anf for douglas ry vs. timmers chevrolet inc - cause 199702133 6) morgan, richard vs. timmers chevrolet inc cause #1994458716 7) collins, mary (anf brandy benjamin colli vs. timmers chevrolet 8) barrington, millard vs. timmers chevrolet inc 9) burton, michael r vs. timmers chevrolet inc 10) brittain, david vs. timmers chevrolet inc 11) willis, edward b vs. timmers chevrolet inc monument responds that i should call - why the hell shouild i be calling - what the hell am i suppose to do - leave the vehcile here at monument for another 2-3 weeks - monument does not provide loaners - i was told that i would have to rent a vehicle from enterprise - me, the consumer is to come out of pocket for monument's negligence -- but when i do come out of pocket, i will include those in damages to the court. read more

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We had a pleasant initial visit at the Dealership, we were advised we should put a deposit down on a car that was "supposed" to be delivered on Monday to hold it and if we didn't like the vehicle the deposit would be returned back to us no questions asked. The vehicle didn't arrive on Monday, or Tuesday, or Wednesday, or Thursday....so we bought another vehicle on Thursday evening from another dealership. On Friday the salesman called and advised that the vehicle had finally arrived at which point we advised we already purchased another vehicle and that we would need the deposit returned to us. Ten days later still no returned deposit and the salesman will no longer take our calls or return our voicemails. I highly recommend NOT using this dealership as they do not stand behind their word, might have been a blessing in disguise that the vehicle didn't arrive as advised as I can only image the how bad the service after the sell would have been. read more

Sucks that i just cant give you 0 stars i just left the dealer worst service ever no customer service what so ever i went to look at a tahoe that was online priced at $47,319 when i get there they said it was 54 and with rebates down to 50 so they wouldn't honor the online price because apparently that was a lease price and not a sale price wich it was all B.S at this point im already upset at the fact that it is false advertisement and are tried to make me feel stupid and insinuating that I couldn't afford the truck when they didn't bother to ask about my income. On top of that they tried to low ball me on a trade in giving me 5,000 less than what is worth! never coming back for a purchase in def spreading the word about this and BBB is next Pics below are from auto trader where im looking to buy not lease read more

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Please avoid this shop! I wish I would've read the reviews before choosing them for my auto repairs. A week after picking up the vehicle my driver side front door started acting up, called and Frank said to bring it in for a look up, He was very sarcastic and said he couldn't fix it because jeeps were cheap" I didn't find that funny at all. He then said that the damage was on the back door only and they hadn't touch the front door, I have pictures of the damages and the front door had a scratch that required repairs. He took the vehicle to the back and did a quick fix and said he had fixed it but couldn't guarantee it wouldn't happen again. I left and drove the car for a few days and the problem started again. Went back and spoke to him again, repeated his favorite joke about Jeeps being cheap made.. this time he said the problem couldn't be a result from the accident and all they did was take the mirror down and worked on the door panel and the door strip moving was being caused by me rolling the window up and down. I spoke to the manager and complained about her employee saying Jeeps were a piece of s*** and she apologized and tried to solve the issue. Frank took my car to the back one more time and "fixed " the door strip with some glue and of course the problem continued. I paid $1,000.00 for a very lousy job. read more

3-4 month old experience below. I took another vehicle to them in December to give them another chance as I have used them for over 15 years for body repairs. Granted we have had delays on insurance, but again we had to point out multiple incomplete repairs and now again are waiting on our vehicle. I spoke to the body shop manager, and he was very arrogant and did not seem concerned about our issues, all he said is I will personally check on it. While we were handling our issues, there were three to four other customers that were having the same types of problems with getting their vehicles. One was the shop had lost a key fob on a brand new vehicle that was brought in, another was there was an ABS light on that was not on before the customer brought it in, and yet another was being given the run around on what they were told buy the shop and what the shop told the insurance. At this point I am telling all of my friends and family not to use them. Be cautious if you use them and make sure you check your vehicle out before paying, signing any documentation or leaving with it. Original review: Body shop use to be great, had alot more problems this time around. Multiple incomplete repairs and dirty hand prints on headliner fabric. Quality has definitely gone down. Very disappointed, will think twice before I return or recommended. Sales and service are a rip off, very over price. Two stars only because the body shop use to be great and hopefully they can turn it around. read more

If you have 4 1/2 hours to waste to get a oil change then your in the right spot next time I'm gonna make sure I have somebody pick me up and drop me off 2nd time this happened read more

Bad customer service from the start. I reached out to them because I was interested in a trade in deal for one of their comercial vehicles and spoke to Lee in the comercial department. Before hand I made sure I told him my credit wasn't that great and that if I couldn't get approved I already had a co-signer ready to help me. So I took my truck in to get appraised but the entire time I was there I felt like the 2 sales men that were doing the appraisal weren't really interested in helping me since my truck is a bit older (2011 crew cab). They supposedly did an appraisal on it which didn't even take 5 minutes and they told me Lee would get back to me with the numbers. One week passed by and no call from Lee or anyone in the sales team. Why? I ask myself and couldn't help to think that they weren't i in my business cause of the value of my trade in and maybe they didn't want to deal with helping someone with a little credit problems. So yep, never got a call back at all ! Taking my business elsewhere where they genuinely don't mind helping people. Update: No need in going back to Monument! I got a great deal at Lone Star Chevrolet ! Truly a great customer experience ! These people really showed their interest in helping me out. Go see Larry Brown read more

Monument Chevrolet - Auto Repair Near Me - Pasadena, Texas

Tried that already with your General Manager and the Service Manager before I posted this review. As I said, I will not wast my time with Monument Chevrolet read more