Excellent services provided by Thinh Nguyen. He is very thorough and not rushing to get the services done despite a scheduled delay out of his control, and yet patiently answered all my questions. Great job, Thinh!!! read more

Our AC didn't work when we tried to turn it on during a recent hot spell, so we contacted Moore Mechanical due to multiple successful repairs in the past. Anthony came out to repair our system and provided top level service. We had to have a part replaced and a new thermostat installed due to failure of our old Nest. Anthony also did some additional diagnostics which will be helpful as the capacitor on our unit is degrading as they tend to do. We opted to wait to see if it lasts another season. I would like to provide a feedback to Moore Mechanical that their "AI voice assistant" is not so good. I would rather just leave my name and number for a callback if it is after hours or your service rep/dispatcher is busy with another customer. Edit: I thought about this experience for a while and decided that something is off regarding the pricing. I feel that even accounting for the service tech's excellence, the cost of parts, the economy, and other associated costs, the pricing is too high. I would also like to see more transparency and price breakdown on the quote and invoice. read more

Prompt. Courteous. Efficient. I am very happy with their service. And the prices are reasonable.

Thinh Nguyen was very knowledgeable, willing to listen to my concerns and understood how to do the repair and inspect the heater and air conditioner. He was polite, cheerful and followed through on the project. I recommend Moore Mechanical. read more

Ulises is great. He has come to the house a few times to help us out. Always on time, friendly, and very thorough.

Angel recently serviced my air conditioning unit. This is the second time he serviced it. Both times he was very professional, knowledgeable, and personable! Moore Mechanical is very fortunate to have Angel on their team - he is definitely an asset!!! Thank you for the great service. Therese read more

Extremely disappointing experience with Moore Mechanical. I had an AC issue, and the company sent me a quote before going onsite. When I asked for more details, they said it was just an estimated amount and roughly $900+. After the technician visited, my tenant told me the technician was only there for about 30 minutes to fix the issue. However, Moore Mechanical later revised the invoice and added two full hours of labor for that case. This revised invoice was received nearly half month after the technician onsite.....(onsite was 9/15, invoice received on 10/1) with total amount $579..... I replied to the invoice and pointed out that the technician only stayed for 30 minutes, but I never received any response. I've called several times to follow up, yet the issue remains unresolved. I called the company just now, The staff said that that their management team would reach out to me.... This whole experience makes me seriously question the company's integrity and customer service. I'm still waiting to see how long it will actually take for them to resolve read more

Moore Mechanical - Revised and invoice received after half month - Heating & Air Conditioning/HVAC Near Me - Dublin, California

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Thinh was the tech that came to our house and was friendly, on time, and knowledgeable.

Every technician appears to know what's what. They explain things to me clearly and Are patient with my questions. Staff is responsive, helpful and knowledgable. Their prices are fair - not the highest and not the lowest. read more

Great extra effort! When I had a problem created with the install of a heatpump from Moore, Josh and his crew worked with me to solve it even tho they said it was normal behavior of the compressor. It took several meetings and months but they came through for me. You can rely on Moore. read more

Our assigned technician, Thinh was excellent. He arrived on time and was very thorough and efficient in diagnosing our furnace. He was friendly and professional. Our issue was resolved at a fair price and timely fashion, and we are very pleased. We will use Moore Mechanical again in the future. Thank you Thinh and Moore Mechanical. read more

It's been almost 7 years since our AC and Heater had been serviced. Sergio came by and did a comprehensive assessment of what was needed. I told him we had a budget and he gave us the recommended "must fix" things that needed to be done. Our system is working much better and quieter now thanks to Sergio. read more

Frustrating experience with Moore Mechanical today. Called this morning (12/8) since our heater was not working and it is very cold outside. Spoke with "someone" and I asked if this was AI and "he" responded "yes". Could hear typing in the background when I answered his questions (very clever of them to replicate a human's activity) and he asked if I could take an appointment today from 8-12. I jumped on it (I'm cold). Well, at 12:01 pm I received a call from Moore saying they were returning my call. I reviewed prior conversation with AI and the woman said that they did not have any appointments today, that their AI wasn't really being used, and did I want to make an appointment. I said no and she hung up before I could say another word. Don't think I will be using them again and will ask for a refund of the annual service I previously paid for. Cheryl Kohleriter, Danville, CA read more

Thinh Nguyen and the Moore Mechanical team were excellent to work with. They were courteous, professional, and very polite from start to finish. Thinh took the time to explain everything clearly and walked me through each step of what they were doing, which I really appreciated. The work was done efficiently, with great attention to detail, and they left the area clean with no mess behind. Overall, a great experience and I would definitely recommend them. read more

couldn't have been more professional. Tech was a great guy. Sold us an annual membership.

Moore sent a technician out for a $99 "diagnosis," but what they don't tell you is that they can take as long as they want. They ended up charging me for 3.5 hours of diagnosis, while another HVAC contractor identified the exact same issue in 30 minutes. Moore later told me the replacement part was covered under manufacturer warranty but their labor cost to install a warrantied part was over $3,000. On top of that, they pushed an $8,000+ HVAC replacement as an alternative. I brought in another HVAC company, and they fixed the issue quickly for a fraction of the cost. read more

My 3 year mini split system installed by Moore Mechanical was blowing only cool air and Isaac Hernandes was the technician sent out to asses the problem. He swiftly got to the root of the problem and gave clear instructions on the situation which turned out to be user error. I did not realize I had one of the ceiling cassette units in an opposing setting as cool and the rest were in heat which caused it to behave the way it did. He was very courteous, professional and I could tell he was very knowledgable with the intricacies of his work. read more

I cannot believe how I was taken for a ride by Keith from this business. I called them because my Carrier furnace's ignition would go on and again switch off after 2-3 mins. The furnace was installed by a Carrier authorized dealer 10 years ago . I have two other Carrier furnaces in the house installed at same time and it has never been a problem with the other two. I knew that this was the same problem a few years ago when we had shortened the intake and exhaust pipes . At that point a HVAC repair man had come and placed a proper HVAC "termination Kit " on the flutes and problem had been rectified. We had done a major remodel of the deck recently and the builder repeated the same mistake of termination of the flutes not to the outside but behind a very nice decorative metal grill next to an outside fountain. When Keith from Moore Mechanical arrived I explained the situation to him and asked if that could the reason for the burner going off ? In that case I would just ask my general contractor to redo the flutes by redirecting the two PVC pipes through a new opening on the outside stucco. Keith snapped at me saying, " do you want me to address your problem of the furnace or your contractor?" I was a bit shocked at his retort and decided to keep quiet- I let Keith do his diagnostics. He immediately found fault with my flex metal conduits for the two furnace's gas intake. He also stated that my P trap to the furnace was not right and it needed to be redone and terminated properly after cleanup. He never bothered to tell me why he thought they were not terminated properly. I told him that both my furnaces have been working fine since installation and the only change was the termination of the flute for this particular furnace due to recent deck remodel. He took a bunch of pictures and then came with an estimate -to make everything "right " would be $5260. No word about what the issue was with the burner ignition going off. He knew that I was not buying his word of the " existing faulty installation" of my furnaces that had no problem for past 10 years. He again said the furnaces had not been "maintained" properly and said that Moore Mechanical can do a biannual maintenance of my furnaces under a platinum or gold plan for $2556 or $1764 / year After an hour of meddling around with the furnace and seeing the ignition go on and off several times and after disconnecting taking and reapplying the tubing on the furnace he came to the conclusion that the : (1) gas valve (2) flame sensor needs to be REPLACED for a total cost of $1427. He charged me the agreed $99 inspection fee and sent me a written estimate for all the work he proposed should be done. I asked him -if after the gas valve and flame sensor is changed would I still need to get the flutes terminated properly? His answer, "you should do whatever method was used earlier " No emphasis stating that the flute was the problem with the flames going off abruptly. I was not comfortable about the recommended repair work by Moore Mechanical-I called a certified Carrier repair dealer who came from Pacifica. He immediately confirmed that the issue was intake and outflow pipes , did a quick demo by cutting the intake pipe ( see first picture) and letting it get the air inflow by opening the door of the closet from the adjacent bedroom. I have now got the intake and outlet flutes out to the outside with a proper HVAC vent termination cap and the furnace works fine ! No need for gas valve or ignitor change! The purpose of writing this long review is to let other customers know (who may be gullible) and fall trap to such unscrupulous HVAC contractors as Moore Mechanical. Fortunately for me, this furnace in question is at a lower level of the house , which we very occasionally use and I did not have an urgent need to address the furnace ignition problem. I waited to get a second opinion for another contractor. If I was in a bind and did not have the past experience of the flute termination to be the problem I would have spent thousands for an unneeded replacement of gas valve and ignitor which was not the problem anyway! The attached pictures show how a diagnosis was done by letting the intake of air from adjacent room and second and third picture show the final configuration for the flute! beware!! I think Moore Mechanical owner ought to take some responsibility for this encounter and should provide proper ethical training to all its employees. There is always an opportunity to make money but not in this unscrupulous way. To make matters right for me Moore Mechanical should refund $99 I paid for such bad service and recommendations and send me a formal apology. I would give 0 or a negative rating to this business for such unscrupulous HVAC contractors out there!! Buyer beware!!! read more

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They came by our church to check our furnace and said it needed a control board and maybe a fan. They wanted $3000 for the repair, so I told the pastor I would look at it. The blower was fine and they were right the $60 control board needed to be replaced. They charged $225 to look at it and that was fine (a little high) but $3000 for the repair? Should be called Moore Cost :-( read more

3+ years ago, I had them come out and give me an estimate. I decided not to use another HVAC contractor instead. Now, 3+ years later out of the blue, I get a spam text message asking if I want an HVAC tune-up. I *hate* spam text messages. What makes somebody think their spam is so important that it can interrupt me no matter what I'm doing? They have now guaranteed that I will never do business with them. read more

The technician, Anthony was great, very professional. He put on shoe covers, although it wasn't necessary. Anthony explained what was happening with my gas furnace, showed me pictures of the furnace and explained my options. It was one of the best experiences I've had with service companies such as plumbing, roofing, HVAC, contractors, etc. I won't hesitate to call them again if needed. The quality and cost was spot-on! read more

Jesse the tech for Moore Mechanical did a great job fixing my HVAC and was very patient , professional and knowledgeable. He answered all my questions. read more

So we called them to come out and give us an estimate on what was going on with a very old heater. They said that they would send us a report that I never received. But I did get the bill. So they obviously had the right email. When I called they told us that it couldn't be repaired and the company had gone out of business more than 40 years ago. Some of that's true but OK so we hire them for $4000 to replace our heater in the heater itself only costs $1100 retail, so the rest of it was their labor. They chose the unit. They did all the investigating. Looked up the flu with a camera. Did all kinds of stuff. Installed it and it doesn't draw right. It won't work. Now they tell us that that unit needs a bigger flu and it will cost us $3500 more to make it right, and that does not include repairing the sheet rock after they tear all the walls out in both the downstairs unit and the upstairs unit. Excuse me? You chose the unit to put in there. You did the investigation to determine what would fit in there. You even looked at the flu with a camera so you knew exactly what it was. You're the professionals who are making $2500 in labor for a three hour installation. You blew it and now you want me to pay more money? I ask you people, are these the kinds of "experts" that you want to do business with? Personally, I want my money back. read more

Thinh tech for Moore mechanical answered all my questions regarding the heating furnace very honest about everything I asked him

Received great service from Thinh Nguyen. He's very professional and informative. He answered all my question in detailed. Would've definitely request his service again. read more

Moore replaced my HVAC system three years ago. Since then I have had them come out for tune ups every 6 months. Thinh is professional and an excellent communicator. Angel came along with him on a visit and I am impressed with him as well. There were a few bumps when I first had the system installed, which I feel was due to the office support. Whatever those issues were, they have been worked out and I have had excellent experiences for the last couple of years. read more

My technician Jesse Casey was professional, efficient and caring. He explained the issues with my heater and took the extra time to ensure it was working properly. No hard sell just finding a resolution. Thank you Jesse!! read more

They are professional and perform the work according to the contract. Friendly and respectful. Highly recommended.

Ulises is the best diagnostic service technician! Thorough and prompt - takes care of the problem.

Isacc was on time and checked our heat pump for the winter season. He found some problems and informed us about the repairs needed. He used photos to show us the problems. Offered 3 solutions, starting with the best and 2nd best and least option. We made our choice and he took care of it that day. We never felt pressured to do anything. We were very satisfied with his service. Don and Shirley DP read more

Keith was absolutely fantastic from start to finish. He provided a thorough evaluation of our HVAC system, complete with clear photos and detailed explanations for each finding. He took the time to walk us through our options and recommendations without any pressure or upselling -- just honest, professional guidance. What really stood out was how patient and attentive he was. Keith answered every one of our many questions, never rushed to his next appointment, and helped us prioritize what truly needs attention versus what can wait. It's rare to find someone so knowledgeable, transparent, and trustworthy in this industry. If you're looking for a technician who genuinely cares about doing the job right and making sure you understand your system, Keith is the one to ask for. read more

Annual check up by Anthony. Really nice, knowledgeable young man who explained everything. Changed filter for us, wire covers over his shoes. We'll trained, polite and thorough. Ron Smith, 219 Cascadas Ct, San Ramon read more

I have found Moore Mechanical to be knowledgeable, reliable, trustworthy, and a good value. Shawn is an excellent technician and I am always comfortable having him on the job. Highly recommended for small and large HVAC work. read more

Isaac Hernandez; the tech., Service was Excellent. Once again Moore Mechanical provides great Service and all work was completed. My HVAC is working fine. read more

Thinh was the Moore Mechanical tech who checked out the HVAC system installed one year ago. Very professional. excellent people skills. Taught this 85 year old woman how to change the furnace filter. Led me through the process with patient clear instructions. All the technicians from this company are very well trained. Customer Service is always 10 out of 10. read more

Moore Mechanical just spent two full days at our home replacing all the duct work. We were very impressed with Jose. He came with a great attitude, was very thorough and kept us informed each step of the way. It's a very difficult job, very tight crawl space but the guys never complained and worked tirelessly until they were finished. read more

Exceptional service!! I called Moore Mechanical this morning to schedule a diagnostic and repair of our heater that was only blowing air and no heat. Thought I'd have to wait a day or 2. They had a technician at my house within an hour!! Isaac H. was our tech. He was incredibly thorough, very polite and professional. His knowledge of our furnace (which is a very old model) was impressive. He diagnosed the issue and was able to fix it quickly. He also educated me on the filters that I had been using and recommended a different kind that would help alleviate further issues in the future. Isaac was great! I couldn't have asked for better service - HIGHLY recommend! read more

DO NOT call this company. Call FUSE HVAC Berkeley instead - 9253022429 My HOA recommended Moore Mechanical to help with a wall furnace - thermostat issue. Seemed like a trustworthy company, but nope. Was worse than dealing with a used car salesmen. Tech came and said nothing was wrong. After 20 mins, I called back to let them know that the tech's diagnosis was wrong. No response. As a result, I had to spend over $1000 to another company (FUSE HVAC) to fix the "nothing was wrong." read more

Great communication and quick with updates. Appreciate the service and follow up. The technician was kind and made sure I understand what the problem was. He also offered further services so I do not need to worry about HVAC in the future at a reasonable price! All around great service. read more

good communication on the evaluation of our equipment and servicing. At 7 years old on the equipment we just needed some routine maintenance to ensure we would be ready for the expected heat coming this summer. we also tested all heating functions in the same visit. we were treated fairly and scheduling was easy with in time arrival and text updates read more