My compressor went on the fritz so I called Moore Mechanical after reading their reviews. The receptionist asked me a few questions and gave me a price for the service call upfront. Dan S. was able to come out the next morning. He went to work immediately as he seemed to know what the problem was. The capacitor had failed and he replaced it. Within 10 minutes it was up and running. Since my system was over 30+ yrs old he could have said you need a new AC, but he didn't and just fixed it. I'm having the owner quote me a new system next week. I feel this company is very honest and well organized. Dan was efficient, knowledgeable and on time. Highly recommended. read more

I just have to add another 5-star review for this place since I had the opportunity to work with them again. A year and a half ago my A/C Condenser stopped working and I used Moore Mechanical for repair, which entailed a new capacitor. At the time of repair, the technician discussed the age of my entire HVAC system and recommended I consider replacing the whole thing the next time the A/C Condenser breaks. Well, it broke on the last hot day in October last year. I called 4 different companies for estimates, and Moore blew me away again with their upfront disclosure of all things involved and I went with them. When installation time came, I discovered the new A/C Condenser was bigger (although same size at 4T) and didn't really fit on my existing concrete pad. Knowing that I was planning on pouring a new concrete patio anyway, a decision was made to hold off on installing the Condenser until I could get the concrete poured. It was all a bit stressful for me, but suffice it to say that Brooke at Moore was an absolute doll in accommodating me and figuring out a way to make it all work. The heating was hooked up and the Condenser sat in the side yard while I scrambled and got the concrete poured. Once that was done, Brooke coordinated a technician to finish hooking up the Condenser. I had the inspections and testing done afterward and all passed with flying colors. In fact, both the duct tester and the city inspector raved about Moore Mechanical and said they knew there would be no problems because they are such a great company. This is one of those few times when I actually feel indebted to a company for going the extra mile. There is so much more to this story where I could rave on and on about how awesome they are (especially Brooke! She is amazing!). I would whole heartedly recommend this company and have already recommend them to two friends who need their HVAC replaced. Moore Mechanical goes the extra mile and you won't be disappointed! read more

Very knowledgeable and great service every time I have used them. They always answer questions thoroughly. They are very professional.

Thermostat went out on a very cold night. Called Moore when they opened the next morning, they had someone come out that afternoon, diagnosed the problem and replaced the thermostat. read more

Rick T is very knowledgeable and takes the time to fully explain equipment operations. He is personable with a sense of humor and cares enough to make sure you understand. I trust his professional opinion without reservation. Moore Mechanical has gone out of their way to deal fairly and honorably. read more

After receiving bad news from another company that quoted me for a brand new motor stating the motor is bad, I was very glad to get a different second opinion. Jorge A. was extremely knowledgeable and competent. He immediately diagnosed the problem to a faulty part (some battery thing) and happened to have one in his truck so I didn't even need to wait for a return visit! I gladly paid a fraction of the cost to get heat/ A/C back in my house. After tidying things up in the heater closet, he took the time to explain how the system worked and gave me a filter for my vent because he noticed I didn't have one. I am so grateful to have found this reputable, local company through Yelp. I highly recommend them! read more

It is a total ripoff. Changing a thermostat that costs $41 on Amazon, cost me $241. And a $10 capacitor is $144 plus the usual diag fee. I spoke with Jordan and she said that is how it is. It is a shame! read more

Jesse Casey came to our house to check on our furnace which seemed to have a motor problem. He is very friendly, polite and most of all very honest. We ended up spending $200+ compared to $4000+. I highly recommend this company specially Jesse who is very godly as well. Thanks so much and God bless. read more

I had concern that my ducting wasn't in good shape under my house. I choose Moore Mechanical because it's Diamond Certified and I ALWAYS try and use Diamond Certified companies! They thoroughly checked my ducting and proved that everything was in order. I had them return to do a maintenance service on my air conditioner. It was complete and they found nothing wrong with my unit. They cleaned the filters, informed me of their findings and answered all my questions. The tech was very clean and professional. They are THE BEST! I used another company in the past that I was completely unhappy with. So glad I found Moore Mechanical! I highly recommend their company! read more

Kevin and the engineers from Moore Mechanical installed a first rate heating and air-conditionning system in my home. Timely, cost-conscious, and the quality inspections that followed demonstrated they do exceptional quality work. They assessed our needs, determined if any of the existing elements could be worked in to the build, gave us choices guided by logical recommendations. From start to finish, out with the old, and in with a new system that has allowed my new baby girl to be comfortable and finished in one weekend. My family couldn't be happier with their work. We actively recommend them for any HVAC project. Gentlemen, thank you again! Jason read more

Great experience! Cheerful and professional customer service and technician. Several options given for repair - no hard sell, no surprises in the midst of the repair. Knowledgeable technician, arrived for appointments on time, repair done quickly and confidently. I chose them based on their 5-star Yelp history and I was not disappointed. I would highly recommend this company for furnace repair needs. read more

I have a maintenance contract with Moore and they come out twice a year to check my heating and aircondition system. Their check list is very extensive and thorough. Sean was recently sent out and he went through everything in every detail. He was polite, professional and fully explained everything he was doing. I couldn't have been happier with his service. GF/in Kentfield read more

The installers, Ira and David came this morning to install a central air conditioning system. They were prompt, courteous, friendly, efficient and competent. They solved a problem on the spot due to their expertise. They came a few minutes late and actually called ahead to let me know! Randy, the person who gave me a bid was very knowledgeable. He answered all of my questions and I actually feel like I learned some valuable information about HVAC. I was quoted a price and that is the price that I paid. They can install systems from many different manufacturers and Randy explained the differences in brand and efficiency ratings. He was very professional. I had Moore install a new furnace a few years ago and I was so impressed, I called them back for air conditioning. I will not hesitate to recommend them to anyone who needs HVAC work. read more

I called Moore Mechanical to fix my broken A/C unit after another local company (the one who installed my Lennox 12 years ago and had done the service on it since) failed to fix my unit after 20(!) days after coming on-site and diagnosing the problem. Jorge, the MM technician, showed up on time, and after explaining the situation, said he would call back within a few hours with a quote and what my options were. He did. His options triggered a few new technical questions, which he couldn't answer, but said his supervisor would call back the next morning to answer. He did. Twice. And with answers that I understood and could evaluate. That's service. They have my business going forward. That's the best review of all to give. read more

I am so happy with Moore Mechanical. A real person answered the phone; she could fit me in the next day; and the technicians who came were personable and knowledgeable. They fixed my issue and recommended some new parts to keep my heater running smoothly. I would definitely recommend them. Thank you! read more

They know their stuff very, very well. Kevin Bradley and team did an amazing job installing whole house humidifier at our place. Kevin did a thorough walk through, suggested us the right humidifier, the team installed it very, very professionally. They made sure everything worked perfectly with our two Nest thermostats, thoroughly tested the entire system. They even stopped by later to do adjustments and fine tuning. Last but not the least, they charge a very very fair price for the kind of quality work they do. We shopped around and interviewed a few HVAC companies before hiring them; no one even came close in terms of the knowledge and professionalism. I would highly recommend them for any HVAC work you may need. They are very honest and very reliable. read more

Kevin Bradley and his team did an excellent job of installing our new HVAC system. They were very professional. We highly recommend Moore Mechanical! read more

Moore Mechanical is a company we've used twice before and will use again, they show up in the time frame given and keep you updated on the eta. Ryan their tech explained everything he was doing and why, also took care to keep everything clean where the work was done. Had a pm done on the heating/ac system and a capacitor was leaking, which was replaced saving us from down system at some point in the future. Glad we had them come out. read more

My past experience with the people at Moore Mechanical was a good one, but that was a few years ago. Recently, they dropped the ball as far as customer service goes. My story: I made my appointment for the morning and arranged my schedule with my boss to work from home that morning. The appointment time-frame came and went. After it passed, I called to let them know that no-one showed up and that I did not receive a call indicating that they would be late. I had to leave a message as the entire office must have been out to lunch. Later that afternoon, I received a call stating that they were at my door and that non-one was home. This was approximately 4 pm. Shortly after 5 (5:04 pm) I called their office. Again, no answer so I left a message. I'm sure that they were indeed sorry for the mishap as they called me at just after 7:30 in the morning the following day. Usually I don't take calls at home that early with the exception of friends and family. While I appreciated the call, I was not happy with the excuse, they simply said they had me down for a different time that day. Convenient, but disappointing. I rarely schedule appointments in the afternoon due to my work schedule. Perhaps it was an honest mistake. Perhaps they should confirm the day before or the day of just to make sure. Perhaps I should have confirmed. With the way customer service trends are going, it seems more and more burden is placed on the customers shoulder to keep things aligned. Sigh .... read more

My husband and I chose Moore Mechanical due to the ratings here on Yelp, and I have to say they did not disappoint! Little did we know that some critters decided to make our a/c unit their home. Rick was our technician and went above and beyond to clean and repair our unit, and had it working again in no time! Should the need arise we will definitely contact them again, and would recommend to family and friends. Thank you Rick! Thank you Moore Mechanical! read more

I called Moore thinking, from another company's opinion, that I was going to need total a replacement of my furnace and AC. Very near to my installation date, I got cold feet because it came to my attention that my existing system would work for another 5-7 years if I just had it serviced. Moore was extremely flexible with my needs and allowed me to change the work to be done with very little notice ahead of time. I proceeded to have a whole house fan installed, and the installers kept my house clean, did the job fast, and did the job right. I am thankful I did this work through them and I will call them next time I need this type of work done at my home. read more

David M. came out for a service call and was on time, friendly and knew his stuff. He was able to diagnose the problem and we are one step closer to a solution. I have used Moore Mechanical for over a year now and they never disappoint. I recommend them to everyone. Five Stars! read more

Installed new HVAC two years ago. Been working great. Service also responsive.

Absolutely amazing. We had a ductless mini-split Heat/AC system installed in our home. It was an expensive / large project for us. I received 4 bids for this project. Moore Mechanical was the only one who quoted it as I requested. They were knowledgeable and professional. They were on time every time. They did a pre-project walk-through to go over all the details to make sure we were on the same page about where everything would go. Then they followed the plan exactly. Flawless service. Their pricing was comparable to the other quotes, but their service and professionalism were off the charts better. Can't say enough good things. read more

When we moved into our house, we found that the clothes did not dry with one drying cycle. An investigation found that the dryer vent that goes to the exterior wall was completely plugged with lint. I called around and the other mechancial heating and air conditioning contractors did not want to even bother with looking at the problem. A few gave extremely high prices on the phone for complete replacement of the vent. Moore was more than willing to come out to try to clear the vent with a power brush. When the power brush failed to clear the vent, they gave a price for replacing the vent that was much cheaper than the others. The work was scheduled, they came and replaced the vent to the exterior wall, installed a new cover, and now everything works well. I could not be more satisfied. read more

I have had very good service with Moore Mechanical. A problem that couldnt be fixed for years by competitors was diagnosed in an instant by their experts and fixed for good. I subscribed to their yearly maintenance plan and they show up on time, are very responsive and you can tell they really know their stuff. read more

Yes, our air conditioner went on the fritz the weekend we are having record high heat of 114 in Concord! I called over 7 places and most didn't return my call or were booked solid. But lo and behold Moore Mechanical had a repairman who could come by this afternoon on his way back. I was so grateful. Our technician, Rick, was beyond wonderful & professional. He fixed the problem, talked to my husband about the whole system and was a nice guy. This is our first time using them, and wouid definitely call them again - you should too. read more

These guys were prompt, professional, neat and spot on with the amount of the rebate we would get from PG&E for the work that they did. Shout out to Kevin Bradley who was a pleasure to work with. read more

Rick is an amazing man with knowledge and customer care. He follows our business model and is the HVAC technician to resolve any issue you may have. I am a general contractor and have worked with multiple HVAC Companies. Moore Mechanical is my go to for any heating- air conditioning - misc mechanical needs. I have price checked them against other companies and have found that they are more than fare on their price point. The best quality and customer service in the Bay Area! read more

About a year ago I contacted Moore Mechanical because of their high Yelp ratings. My furnace usually worked fine but perhaps once or twice a day it would blow only cold air after initial startup and never shut off. I had to shut the fan off manually at the thermostat. They were friendly on the phone and promptly sent out a young guy to do the repair. He poked around in the attic (that's where the heater is) and said my problem was restricted air flow and I needed to open all my vents and replace the filter. He also raised the fan speed to help push the air through. That sounded suspicious since most of the time it worked fine. After he left, the heater continued to operate as before - occasional cold air. Made a recall, the same guy did more tinkering in the attic and said it should be ok now but I was probably going to need a new circuit board of some kind - the thing that runs the whole shebang. He left leaving me to decide whether I wanted to do the more expensive repair. Of course the heater still wasn't fixed. I let it go for a year shutting it off manually once or twice a day as needed. A few days ago I decided to call another repairman who came by and he diagnosed the problem just from my description suggesting it was probably a dirty or corroded flame sensor which he could clean with steel wool but suggested a new one would be better. He put in a new flame sensor and the heater is operating like new. Two stars for the friendly and prompt service - no stars for the repair. read more

Had a problem with my AC not coming on on a VERY hot day. I called Moore and was thrilled that they could come out the same day to look at it. The tech, Dan,was very prompt, professional, and friendly. He fixed the issue quickly and for a decent price. Would definitely use Moore again! read more

Jay installed an AC in our home two years ago and we couldn't be happier with the installation, unit, and follow up service. He is very reliable and easy to work with and really stands behind his products. read more

We paid Moore Mechanical nearly $4000 over an 8 year period to perform annual maintenance on our home's two new HVAC systems. 60 days after a recent "tune-up", the capacitor in one of our A/Cs blew and melted wires which damaged the compressor. We called Moore the next morning but they were too busy to come out. After just a few minutes of searching we were able to get immediate service from another highly rated HVAC provider here on yelp. That company determined that the melted capacitor should have been replaced years ago. I spoke to Moore's owner and even he agreed that the capacitor's "reading" collected by Moore in 2016 and 2017 suggested replacement - and he acknowledged that they never told us about the capacitor problems, but he was unwilling to accept any responsibility. So over a 2-3 year period, Moore neglected to identify an OBVIOUS and OBSERVABLE problem and failed notify us in advance before damaged occurred. Shame on Moore for taking our money and allowing an OBVIOUS and OBSERVABLE problem to persist long enough to damage a $3000 compressor. This is like your auto mechanic neglecting to tell you that you need new brake pads! We've lost all trust in Moore and won't be using them or recommending their services again. read more

I contacted Moore Heating & Air when my furnace was in the blink over the cold Christmas period! I found a coupon on Groupon and while the coupon was for a maintenance they honored it to run a diagnostics! They were also very quick to respond despite it being a very busy time for them!! Kevin was very professional and explained everything he was doing! He's also got a great sense of humor! The work turned out to be a little more challenging than first anticipated! Kevin was relentless and identified and fixed a number of issues with the system and overall spent almost 4 hours making sure everything was working as it should be! I'm happy to report the furnace is working great and I am very thankful to Kevin and Moore I am now part of the family!! read more

I had Moore install a replacement HVAC system and that went ok but once they got the check the customer service ended. I booked the complementary annual inspection a year later and they gave me a date 5 weeks out and a four hour window. I waited at the house for four hours and they never showed up or called. I called the next day and they said they had no record of any appointment. So they booked me another appointment 5 weeks out for today. Low and behold, they didn't show up and didn't call. I assume they were giving priority to paying appointments so they just blew me off. Either that or the office staff is incompetent. I have now wasted 8 hours of my time waiting on them and they don't even have the courtesy to cancel. Twice now I've had to clear everything away from the furnace for their visit and now need to move it back. You pay a premium for their services so take that into account when deciding on your provider. read more

We entrusted this Company with Servicing all of our HVAC Equipment and they let us down. The Cooling unit that services our Computer Server Room was mismanaged twice leading to a complete shut down of our ERP System. Emergency calls went unaswered over the weekend leading to interruption to our Customer base. Inexperienced Technician assigned to our 20 million dollar business. read more

I had the pleasure to work with Kevin B. of Moore Mechanical in August. Moore Mechanical oversaw a big project which included removing old asbestos ducks, air sealing our attic, installing AC, new ducts and new insulation. The project had some issues, but Kevin was always responsive and found solutions for problems as they arose. I highly recommend them. read more

Thank you Diane, Trevor, Shawn, and Dan for helping this first time homeowner getting through the trauma of dealing with heater issues in a new "old" house. Outstanding service, information, and handholding. read more

I found this place by looking at recommendations on a neighborhood website. I was very pleased with the service. Not only was the person who answered the phone helpful, but the person sent out to service our heater was really helpful too! Rick arrived in a timely fashion, found the problem right away, and was very efficient in finding a replacement part. Our furnace is really old, but Rick made it go right to get the part by the next day, and even showed me how to replace my air filters! I really liked working with Rick, and will definitely call them the next time I need my heater or air conditioner serviced! read more

Wow- can't say enough about what I have seen as far as service so far. Sean came and did my evaluation, taking almost 2 hours to do a very thorough evaluation. Then time got away from me and we played phone tag for a bit until my busy schedule would allow us to connect. When we finally connected he was able to pull up my report, answer all my questions and gave me excellent service. I am very impressed with what I have seen so far. Thank you Jill read more