Dealing with OC spas and hot tubs has got to be the easiest decision I've made in a very long time!…read more I bought a house back in June and it had a hot tub but the cover was trashed and the corner pillows we're growing gunk on them but otherwise the spa was in great shape. I called Ryan at OC spas and hot tubs and texted him a few photos and not only did he have the exact cover and pillows in stock but also at a great price and was delivered the next day. Yep, I'm a happy camper and now the spa looks brand new! Thanks a million and Ryan and your team and you're the first place I'll call when I need replacement parts.

Ryan was absolutely great, just got my hot tub installed today. Very personable, great…read morecommunication and so helpful. Truly helped and installation went great! Danny is amazing too! Excited to use it

Absolutely recommend Robert! Reliable, professional, and knowledgeable. My pool has never looked…read morebetter, always crystal clear. Communication is great, shows up on time, and actually cares about doing the job right. It's such a relief to have someone I can trust to maintain my pool consistently. If you're looking for a dependable pool service, this is your guy.

Robert is a pro who definitely knows his sh*te, and he's just a great guy. Flexible, communicative,…read moreresponsive, super friendly and chill ... great customer service in the kindest, most personable way. Our pool needed A LOT of help, and he quickly restored it to its beautiful blue glory. I'm grateful for his expertise, and I look forward to him expertly maintaining our pool for years to come. Right off the bat, he recommended a way to resolve a leak without overselling or upselling. Just solid advice. If you're looking for superior pool service, Robert is your man. Highly recommend.

I recently finished a major remodel and pool project with Gold Coast and could not be happier with…read moreNick and his team. I was referred to Nick after another pool contractor failed to deliver on his obligations and left my project incomplete and in total disarray. Nick met with us and provided a very honest scope of work, a realistic budget, and a reasonable timeline for completion. We overcame equipment shortages, material shortages, supply chain disruptions, and came in on time and under budget. We are beyond pleased with the pool ans spa. He saved our project and became a great friend in the process. Thanks Nick!

Just updating my previous post from 15 years ago. Since Nick built our pool and hard scape in 2007…read morewe have been very happy with his support. When variable pumps became available he recommended we only upgrade one of our two pumps, the one that is the 'workhorse'. He brought in an expert to set up our Wi-Fi Aqualink. He's come by to checkout possible issues and always has smart and informed recommendations. Always available and engaged. Fantastic customer service! He's become a personal friend and is always so positive.

The lady with short hair that is usually working, is usually very rude and cold, I could let one…read moretime slide, but it's every time, makes me feel like I'm bothering her, she should try smiling sometime, the store can sell a lot more, I was gonna buy a whole bunch of things, but I left , I think her name might be Andrea? I just googled very rude woman that works at Lesley's and she came up numerous times. Sunday, April 26 around 10:30. Costa Mesa location used to work in the Huntington Beach location.

I went in to have my water tested and to purchase the Zodiac Scrubbing Brushes;…read more Item No. 604228 | Manufacturer SKU: R0714400 I picked up the brushes from the shelf, went to the line where a young man was assisting another customer. Around me comes another employee who walks around me to the front of the store and greeted another customer who walked in, ignoring me. After he finished, he proceeded to help me. When I asked about price matching Amazon, I showed him that online it $20.99. Mark, refused to price match stating that they don't match business prices. He said he would only match "regular people" Amazon prices, at which time I showed him the "regular people" pricing of $20.98 on Amazon. Mark then proceeds to now say that the two items are different as the packaging at Leslie is in a Baracuda packaging, even though they are the same company that merged together. Also, the Leslie website list this item as the Zodiac brand, same SKU and ITEM number. However, Mark refused to match saying it was not "apples to apples". I have been going to this store forever and this is the first representative from Leslie's that has had the worst customer service ever. He had a face like he didn't want to work, he not once greeted me after I greeted him, nor did he honor the price matching guarantee. In the end, I purchased the item despite them not honoring the price match as stated clearly on the website. I honestly felt at one point he walked over to help the older "white" gentleman who walked in after seeing me in line and left me to wait. I really didn't want to say anything racial, but it is how I felt. Otherwise I have never had any issues at this store and everyone else has been friendly and helpful. I hope Leslie responds to this review.

Jim called me back almost immediately after I left a voicemail and solved a problem that another…read morespa company had been struggling with for over four months. The previous technician ordered the wrong part, waited three weeks for it to arrive, then ordered the wrong part again. Our Jacuzzi was out of service for more than four months because of it. Jim diagnosed the issue over the phone, identified the correct parts, and within just a few days of them arriving, my spa was up and running again. It's rare to find someone who is this knowledgeable, honest, and responsive. Jim clearly knows what he's doing, and his integrity shows in the way he treats his customers. If you're looking for someone you can trust with your spa, this is the person to call. Highly recommended.

Jim is a real professional. His communication and scheduling was on point plus he was on time for a…read moregood start. He quickly diagnosed multiple issues and had some parts with him to get the spa up and running quickly. He had to order a part and returned a few days later to perfect something he thought could be an issue in the future. His prices were more than fair and I have someone I trust and enjoy working with for the future! Thanks so much Jim, Howard and Debbie

It's been a YEAR since we got our Vita Spa from Custom Spas Direct. We did a LOT of shopping…read morearound last year and were SO happy when we met Jim Galpin. He was so helpful, friendly and professional, we knew we had found the right place. He showed us all the spas that fit our needs/wants and we picked the Vita Envie with Jim's help. He has been very responsive whenever we have questions or at one point we thought we had an issue but he helped us trouble shoot it and it turned out to be user error.. LOL We highly recommend Jim and Custom Spas Direct for all your spa/jacuzzi needs. Thanks again Jim! :) OH... and he offers incredible financing deals!

We worked with Jim from Custom Spas Direct a few years ago to get a brand new, 6 seater hot tub for…read moreour new house and we were super happy with our purchase! Not only did they give us a fair price on a Vita Spas Envie but they also financed it for us at 0% interest. We've now had this tub now for many years and have made so many memories with our friends in the backyard and gained relief for our sore muscles since our purchase in 2022! Thank you! Highly recommend Custom Spas Direct in Upland! Check them out!

Marcus has gotten me out of a bind more than once. Very trustworthy honest guy who really knows his…read morestuff. I would highly recommend him to anyone who has a pool. He's fair with his prices and you can rest assured knowing that he does quality work. Very professional, helpful and overall a good guy.

Marcus was very professional, super friendly, and timely when replacing my pool heater. In fact,…read morehe followed up to make sure everything was ok and was thorough in providing details on my gas rebate. I would 100% recommend using him again.

GREAT help, over a simple issue that was fixed in no time. We appreciate the quick turnaround and…read moresimple fix. Thank you!

Adam is knowledgeable and professional. Performed the difficult job of replacing pool lights. I…read morerecommend him.

Just wanted to say thank you to the team for bringing my backyard to life. They built my new pool,…read morespa, patio, and full landscape from the ground up. The quality, communication, and attention to detail were on point. Highly recommend if you want it done right and correct price.

We have requested a quote to many different pool construction companies to replaster our pool with…read morepebble tech, renovate our waterfall and tiles, and Platinum was very professional, organized and their price was fair and average vs all other vendors. Both Dennis and his dad Denny were great. Dennis provided clear pricing and quote. Took the time to explain everything and made sure we were comfortable with the work. Once the work started, Denny stepped in and managed the entire project end to end. Everything was done ahead of time and the work completed in 6-7 business days. The result was incredible and both my wife and I are very satisfied with the investment and result.

We hired Way To Go Builders to do a backyard and pool remodel -- new pavers, pool resurfacing with…read moremini-pebble, new coping and tile, a curved stucco seat wall to hide our pool shed, pathway makeover with stepping stones and turf, and landscape lighting throughout. Couldn't be happier with how it turned out. Our project manager Tamir was exceptional -- responsive, organized, and clearly invested in the quality of the work. He kept the job moving at a surprisingly fast pace and promptly resolved issues as they arose. Pricing was competitive -- we got multiple estimates and Way To Go came in reasonable without cutting corners. You can see it in the finish quality: the stonework is clean, the tile on the curved bench is precise, and the side yard pathway turned out better than we imagined. Our pool cleaner gave high praise on the resurfacing work when he arrived for the first cleaning! Highly recommend for anyone looking to transform their outdoor space -- quality work, fair pricing, and a timeline that'll surprise you.

I recently had my pool remodeled by Way To Go Builders and worked mainly with the project manager…read moreTamir. Overall it was a really good experience and the process went smoothly. The remodel included changing the old plaster to mini pebble, installing new tile, adding a new LED pool light, and doing the deco seal around the pool. The finish came out great and it completely refreshed the look of the pool. Once all the materials were ordered and ready, the actual work was completed in about a week, which I was really happy about. Tamir kept everything organized and the crew stayed on schedule. I also appreciated that he was able to accommodate a couple of last-minute additions I requested during the project and made sure everything was taken care of. The crew did solid work and the pool looks great now. I'm happy with how everything turned out and would recommend Way To Go Builders if you're planning a pool remodel.