Dealing with OC spas and hot tubs has got to be the easiest decision I've made in a very long time!…read more I bought a house back in June and it had a hot tub but the cover was trashed and the corner pillows we're growing gunk on them but otherwise the spa was in great shape. I called Ryan at OC spas and hot tubs and texted him a few photos and not only did he have the exact cover and pillows in stock but also at a great price and was delivered the next day. Yep, I'm a happy camper and now the spa looks brand new! Thanks a million and Ryan and your team and you're the first place I'll call when I need replacement parts.

Ryan was absolutely great, just got my hot tub installed today. Very personable, great…read morecommunication and so helpful. Truly helped and installation went great! Danny is amazing too! Excited to use it

Absolutely recommend Robert! Reliable, professional, and knowledgeable. My pool has never looked…read morebetter, always crystal clear. Communication is great, shows up on time, and actually cares about doing the job right. It's such a relief to have someone I can trust to maintain my pool consistently. If you're looking for a dependable pool service, this is your guy.

Robert is a pro who definitely knows his sh*te, and he's just a great guy. Flexible, communicative,…read moreresponsive, super friendly and chill ... great customer service in the kindest, most personable way. Our pool needed A LOT of help, and he quickly restored it to its beautiful blue glory. I'm grateful for his expertise, and I look forward to him expertly maintaining our pool for years to come. Right off the bat, he recommended a way to resolve a leak without overselling or upselling. Just solid advice. If you're looking for superior pool service, Robert is your man. Highly recommend.

I recently finished a major remodel and pool project with Gold Coast and could not be happier with…read moreNick and his team. I was referred to Nick after another pool contractor failed to deliver on his obligations and left my project incomplete and in total disarray. Nick met with us and provided a very honest scope of work, a realistic budget, and a reasonable timeline for completion. We overcame equipment shortages, material shortages, supply chain disruptions, and came in on time and under budget. We are beyond pleased with the pool ans spa. He saved our project and became a great friend in the process. Thanks Nick!

Just updating my previous post from 15 years ago. Since Nick built our pool and hard scape in 2007…read morewe have been very happy with his support. When variable pumps became available he recommended we only upgrade one of our two pumps, the one that is the 'workhorse'. He brought in an expert to set up our Wi-Fi Aqualink. He's come by to checkout possible issues and always has smart and informed recommendations. Always available and engaged. Fantastic customer service! He's become a personal friend and is always so positive.

We were long time customers of the Leslie's store that closed in Huntington Beach at Magnolia and…read moreGarfield. I made my first trip to the Costa Mesa store on Sunday July 26. David the General Manager was extremely helpful and friendly ! He was able to quickly diagnose what was wrong with our 3 year old Pro Maxx pool sweep. Because of him, I will be back to this Leslie's! Leslie's is very lucky to have him as a General Manager !!!

1/5 -- Shockingly Bad Customer Service…read more I genuinely can't remember the last time I received customer service this bad. I walked into Leslie's for three simple things: a water test, DE, and replacement chemicals for my home test kit. The employee said hello, tested my water, printed the results, handed me the paper...and literally said NOTHING. No explanation of the results. No recommendations. No "your water looks good" or "here's what you need." Not even "anything else I can help you with?" He just moved on to another customer. So I actually had to GET BACK IN LINE to ask for the replacement test bottles I had come in for. He told me they were about $8 each. I asked what an entirely new test kit cost, and he said around $30. He then rang up the individual bottles--which totaled around $30 anyway--with zero effort to explain which option made more sense. And the DE I came in to buy? Apparently that was asking too much. He never asked about it, never rang it up, and never even attempted to find out what else I needed. Then I noticed what was open on the store computer: his homework. Suddenly the complete lack of interest in helping customers made a lot more sense. Apparently writing a paper was the priority, and customers were just an interruption. I'm not expecting five-star concierge service at a pool supply store. I am expecting someone to actually DO THEIR JOB. Explain the water test you just performed. Ask what the customer needs. Make a recommendation. Ring up the products they came in to purchase. Maybe even demonstrate some basic courtesy. The most frustrating part is that I walked into a specialty pool store specifically because I wanted advice and products. If the entire experience is going to consist of silently handing me a printout and making me repeatedly ask for help while you work on homework, there is absolutely no reason to shop here instead of ordering everything online. Truly awful customer service. Leslie's should be embarrassed that this is the experience customers are getting in one of their stores. I certainly won't be going back to this location.

Jim is a very honest and knowledgeable person. My Jacuzzi had a problem and he tried to help me…read morefix it on the phone but since I have no knowledgeable about it, he came to my house as scheduled and fix it for me. He has ample knowledgeable and skills and was able to find the problem quickly. He's also very honest and fair with how much he charges for services. I recommend his services to any person who needs help with a Jacuzzi. Thank you Jim, I truly appreciate your help

Jim is a real professional. His communication and scheduling was on point plus he was on time for a…read moregood start. He quickly diagnosed multiple issues and had some parts with him to get the spa up and running quickly. He had to order a part and returned a few days later to perfect something he thought could be an issue in the future. His prices were more than fair and I have someone I trust and enjoy working with for the future! Thanks so much Jim, Howard and Debbie

We worked with Jim from Custom Spas Direct a few years ago to get a brand new, 6 seater hot tub for…read moreour new house and we were super happy with our purchase! Not only did they give us a fair price on a Vita Spas Envie but they also financed it for us at 0% interest. We've now had this tub now for many years and have made so many memories with our friends in the backyard and gained relief for our sore muscles since our purchase in 2022! Thank you! Highly recommend Custom Spas Direct in Upland! Check them out!

During my research process, I read numerous online postings advising that a nearby, trustworthy…read moredealer is the most important aspect when buying a hot tub. Although I was about to purchase a hot tub from a large, well known dealer in Corona, I decided to look at Custom Spas Direct, which has good online reviews and happens to be very close to our house. I'm glad I did. I was not familiar with the Vita spa brand that Custom Spas Direct sells. There's very little information available online. After doing some digging, I determined that Vita is a decent, mid-range spa with competitive pricing. Nothing fancy, but it's built with good components from companies like Balboa Water Group. Dealing with Custom Spas Direct has been fantastic. It's a small company and we interacted directly with Jim Galpin, the owner. Jim is a straightforward guy and he was very helpful in choosing a spa. Since I was unfamiliar with Vita, I had a lot of questions and he patiently answered all of them. He quickly responded whenever I sent him a text with a question or request. After the purchase, he was super flexible with regard to delivery, setup timing, coordinating with the electrician's schedule, etc. The delivery and setup was quick and well done. The installer did a good job answering all of my questions. We've had the spa six months and have had a couple of minor issues. One was probably due to user error on my part and the other was not. In both cases, Jim responded to my texts immediately and quickly resolved my issue, even during a holiday week. I'm so glad I purchased from a local dealer that provides such fantastic service after the sale. I'm sure a larger dealer would not have given us the same treatment. Thanks Jim! Five stars!

Marcus is the real deal! After a couple of companies told us we needed a new pool heater, Marcus…read morecame out, diagnosed the actual problem, found the replacement part, and had everything fixed the very same day. He saved us from an unnecessary and expensive replacement. Honest, knowledgeable, and just a genuinely nice guy. We couldn't be happier and will definitely be calling The Pool Nerd again. Highly recommend!

I requested a number of bids to repair our leaking Pentair pump/motor, and Marcus was able to fit…read moreme in on the same day. I let him know what repairs others had recommended, and he confirmed that the seals and impeller needed to be replaced. However, he said the seal plate was fine, and did not need to be replaced at this time. I appreciated his honesty, as he could have charged us more for an unnecessary repair. While he was at our house, I also noted that one of the valves leaked when we ran the spa, and he quickly diagnosed and addressed the issue. Finally, after he left, I noticed that one of the connections (which he had removed to repair the pump and motor) was leaking. He ended up coming back multiple times to correct the problem (he ended up replacing a pinched o-ring), and he even checked in a few days later to ensure everything was working smoothly. Super nice guy, he was very knowledgeable (he mentioned having experience as a Pentair technician), and honest, and his pricing felt more than fair. While I hope we don't have any more issues with our pool or pool equipment, I would not hesitate to hire Marcus again in the future.

I cannot recommend Roman Pool Repair enough! Our pool pump stopped working right before we were…read moregoing out of town leaving us to find an urgent pool repair technician for same day service. It's always stressful to have to find a reliable company with short notice. Adam responded very quickly and knew the exact answer to our problem. He explained the issue clearly and even took the time to teach me about our system. Within no time our pool was up and running again. No upsell, no pressure, just quality service. If you need honest and professional pool repair, call him! Highly recommend. We will definitely call him in the future when we have pool repair needs.

Adam came out the next morning to repair a pump that was not priming. He replaced a couple of O…read morerings and gave me honest assessment of what needed to be replaced. I highly recommend him for any pool repairs you need. Honest, fair and punctual.

Just wanted to say thank you to the team for bringing my backyard to life. They built my new pool,…read morespa, patio, and full landscape from the ground up. The quality, communication, and attention to detail were on point. Highly recommend if you want it done right and correct price.

We have requested a quote to many different pool construction companies to replaster our pool with…read morepebble tech, renovate our waterfall and tiles, and Platinum was very professional, organized and their price was fair and average vs all other vendors. Both Dennis and his dad Denny were great. Dennis provided clear pricing and quote. Took the time to explain everything and made sure we were comfortable with the work. Once the work started, Denny stepped in and managed the entire project end to end. Everything was done ahead of time and the work completed in 6-7 business days. The result was incredible and both my wife and I are very satisfied with the investment and result.

We hired Way To Go Builders to do a backyard and pool remodel -- new pavers, pool resurfacing with…read moremini-pebble, new coping and tile, a curved stucco seat wall to hide our pool shed, pathway makeover with stepping stones and turf, and landscape lighting throughout. Couldn't be happier with how it turned out. Our project manager Tamir was exceptional -- responsive, organized, and clearly invested in the quality of the work. He kept the job moving at a surprisingly fast pace and promptly resolved issues as they arose. Pricing was competitive -- we got multiple estimates and Way To Go came in reasonable without cutting corners. You can see it in the finish quality: the stonework is clean, the tile on the curved bench is precise, and the side yard pathway turned out better than we imagined. Our pool cleaner gave high praise on the resurfacing work when he arrived for the first cleaning! Highly recommend for anyone looking to transform their outdoor space -- quality work, fair pricing, and a timeline that'll surprise you.

I recently had my pool remodeled by Way To Go Builders and worked mainly with the project manager…read moreTamir. Overall it was a really good experience and the process went smoothly. The remodel included changing the old plaster to mini pebble, installing new tile, adding a new LED pool light, and doing the deco seal around the pool. The finish came out great and it completely refreshed the look of the pool. Once all the materials were ordered and ready, the actual work was completed in about a week, which I was really happy about. Tamir kept everything organized and the crew stayed on schedule. I also appreciated that he was able to accommodate a couple of last-minute additions I requested during the project and made sure everything was taken care of. The crew did solid work and the pool looks great now. I'm happy with how everything turned out and would recommend Way To Go Builders if you're planning a pool remodel.