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    MOSCOT - Orchard St

    3.7 (127 reviews)
    Closed 10:00 am - 6:00 pm
    Updated over 3 months ago

    Services - MOSCOT - Orchard St

    Eye exams

    Eye testing and diagnosis

    Eyewear fitting

    1 More Service

    Retinal imaging

    MOSCOT - Orchard St Photos

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    Recommended Reviews - MOSCOT - Orchard St

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    Dusty lenses after opening shipment
    Hannah M.

    This review stands for this location as well as the other one on Court St. in Brooklyn. SAVE YOUR FUCKING MONEY. This place claims to be a "luxury eyewear" shop. HA. If I'm spending $500+ on a pair of eyeglasses, and they claim to be a "luxury brand", I want the process to be seamless. Otherwise, what exactly am I paying for? The frames I purchased were $350. Then they ask you which lenses you want to put in. I went with the $200 lenses because quite honestly, I mainly wear contacts. Of course they will try to upsell you on the $300+ lenses and tell you that you need them and your lenses will get scratched up without the upgrade. Like ok....so why even sell the $200 "cheap" lenses if they're a piece of shit anyway? Regardless, I went with the cheaper option. The associate tells me they will ship to me in a week. Perfect. I really needed them quickly because I broke my old pair. About a week goes by and I still have no tracking info. I call the store and get connected to customer service who tells me they are finishing up the glasses on Monday and they will update me with shipping then (Friday would have been the one week mark). Fine. I call back Tuesday after I still don't hear anything. They send me a tracking number. It just says a label has been created, but no updates. I check back the next day and the tracking number had been disabled. I had to call back again. She said "they're shipping tomorrow." I check back the next day and there is an update on the tracking info. It says they will be delivered by end of day. To Ridgewood, NY. I live in Williamsburg. So, they had entered the wrong address. Another week goes by of the same shit. They finally arrive. Great. I open the box and they're covered in dust. Not sure how this could even happen considering they create the lenses new with my prescription, but anyways. They don't fit so I have to take them to the store to be fitted. Great. By the end of the week, they were already slipping down my face again and impossible to wear. I bring them to the store again to be fitted. I asked the employee this time to please make them as tight as possible because I really do not want to come back (the store closes at 6 and I can't easily make it there from my office before they close. Also, neither store is convenient for me to get to from my apartment.....but I didn't realize when purchasing the glasses that I would have to frequent the store so often). The employees could really care less about your issues with their product and don't ask any questions to try and appease your frustrations. Anyways, I got them fitted again. They fit me in the store (I actually had to ask him to run it through the machine twice because I wanted to make sure they would stay on my face). After leaving and walking a block down the street, they're already slipping to the end of my nose again. I really don't understand the issue. I have never had this problem with any other eyeglass company I have purchased from. So now I have spent $500 and a lot of my time to end up with a pair of glasses that I can't wear because they don't stay put and a no return policy. Perfect! Summary - avoid and go somewhere else.

    defective lenses provided by MOSCOT !! They are offering me 20%off to go spend more money there !!  Zero customer service Zero !!
    Tracey T.

    Zero Stars !! I'm a long time customer they are offering me 20%off to spend more money in their store ?? The lenses are peeling due to no fault of mine. They have yet to give me a reason as to why for not replacing except they are old. Is it stated on the website or receipt lenses only last up to a certain time ?? I have glasses older than these that do not have this issue. Horrible customer service Shame on you folks !!

    Michelle L.

    Friendly and helpful employees and an amazing selection of eyeglass frames. I've always wanted to go in here and since my friends were shopping for new frames on a Sunday I finally got my chance. Love the décor and the Yiddish labels on the frames. Perfect example of an old business that has moved with the times and is still relevant. I will most certainly be back next time I'm shopping for frames on the LES.

    Coating peeling off on the Zeiss Premier lenses.

    This is a very sad review for me to write as I love the design and history of Moscot's frames, but how am I supposed to give them more than 1/5 when two times, the coating on their lenses is peeling off in 6 months of use? I paid for a brand new pair of Lemtosh ($280) on July 2018, with a choice of the Zeiss Premier lenses (+$260 additional). In May 2019, the coating on my lenses was coming off, which never happened on any of my lenses, and I do own 12 pairs, from the cheapest model to luxury ones. I contacted Moscot which, very slowly, accepted to replace them, thanks to the 1-year warranty I had. They still charge you between $15 and $35 for a completely unjustified shipping cost. Fast-forward to now, January 2020, and the same big issue is starting all over again: the coating is peeling off my lenses. AND the lenses are completely scratched. Are they really using Zeiss lenses? I am using Zeiss lenses for video and photo work and I've never experimented such a bad product.

    Tortoise Lemtosh, size Medium.

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    Page 1 of 4

    Ask the Community - MOSCOT - Orchard St

    Review Highlights - MOSCOT - Orchard St

    He informed me of things that my insured optometrist never told me about.

    Mentioned in 2 reviews

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    James Leonard Opticians - Lindberg Spirit Titanium

    James Leonard Opticians

    4.3(139 reviews)
    2.9 miMidtown East
    $$

    Needed to replace my eyeglasses lenses for a new prescription. Friendly and knowledgeable service;…read moreglasses were ready when when promised and they made sure fit was perfect before letting me out the door. I needed progressive lenses to fit my Bevel frames. They were able to handle everything even though I think they don't carry that brand of frame.

    6 years/5 apartments/4 years away overseas later... I am still super nearsighted…read more I remembered how I had such a great experience at James Leonard Opticians 6 years ago, so figured I'd book my eye exam there and see how my terrible eyesight is doing (also, the DMV has been hounding me to submit my vision exam...) Stopped by after work (super grateful they have time slots for 6pm)- Dr. Stoica was very professional and personable, and took time to explain how my eyes are doing. She provided me with a referral to another specialist who could help me with an eye condition that's been on the horizon (like that hazy little house you see during the eye exam...!), so will hit them up next on my journey to not so terrible vision. Just great customer service across the board- if you're looking for an optometrist/glasses/contact lenses/a vision test for the DMV so they stop sending you guilt inducing reminder emails, look no further.

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    Westway Vision - CLOSED

    Westway Vision

    4.7(80 reviews)
    3.3 miHell's Kitchen, Midtown West

    It took me two months of searching a variety of different locations before I found Westway, and I'd…read moredo it again to find such a wonderful, openminded, professional, friendly, and welcoming boutique shop. I was given no hassle when I arrived with a script in hand and only needing glasses. They were the only shop from my multi-month search that had even one pair I was willing to consider wearing for the next year, let alone the three I found. The prices are great. Even if you were paying out of pocket, Westway prices things reasonably. Their OOP price for the glasses (with lens treatment add-ons) I chose was equal to what I've paid at other places after all the insurance coverages and discounts were calculated. Oscar never once pressured me with an upsell to get a second pair of glasses or sunglasses, and he gave really solid recommendations after quickly catching on to my sense of style. And my finished glasses were ready in less than a week! As if that weren't enough, Oscar effortlessly passed the test I do every time I shop for glasses. I go to the women's section first. I wait for someone to redirect me to the men's section. I say something like, "You never know what you'll find...", and I await their response. Oscar's? "Ok!" And he chilled behind the counter until I was ready. Many thanks to the team at Westway for nurturing such an inclusive and safe medical and retail environment. Spread the word, consider bringing them your business, and help keep this gem serving customers for years and years to come.

    Friendly, and affordable. I called to make an appointment,…read moreI got one for the next day. I was out of there within 30 mins with a full exam, and bought a pair of glasses that will be delivered between, 6-10 days. No complaints here.

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    Kips Bay Optical - Outside view

    Kips Bay Optical

    4.5(99 reviews)
    1.9 miMurray Hill, Kips Bay, Midtown East
    $$

    Full disclosure: I was first a patient at this practice in, if memory serves, 2008. And to this…read moreday, I feel privileged and very grateful to work with Dr. Soto and Dr. Pekarsky (whose father was my doctor back in the day) and the whole team, Paul, Stephany, Nadia, and Adam. If you need glasses and can get to this part of Manhattan, the only place to be a patient and a client is Kips Bay Optical. From the truly evaluative, real time spent, thorough, thoughtful, and all questions answered you leave with no stress or agita (Italian for heartburn and anxiety) appointments with Dr. Soto, to the honest recommendations regarding vision insurance (because not everyone's policy includes that (ahem, Anthem)), to the wide ranging in styles and price choice of frames, it is truly a pleasure to be a patient at Kips Bay Optical. Let it be said that eyeglasses, like jewelry, is an emotional purchase. When my prescription changed and I needed to get new near-sighted lenses, Paul and Stephany were as patient and honest with me as the best bespoke personal shoppers as I tried on easily 20 pair. I trust them in the same ways I trust Drs. Soto and Pekarsky. My trust began in 2008 and has only increased over time.

    We have been going to this shop for our glasses for a while and they always did a good job until…read morethe last time. They got both our prescription wrong and both the hubby and I had subsequent headaches - as a migraine sufferer, this is not good. Will we go back, probably not.

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    Charlotte Jones Opticians - orange lenses

    Charlotte Jones Opticians

    4.9(42 reviews)
    2.6 miMidtown West, Hell's Kitchen
    $$$

    I never thought I'd get excited about an optician. I was wrong. I'm thrilled to have Charlotte…read moreJones as my optician. She's extraordinarily patient, professional, knowledgeable, insightful, pragmatic, thoughtful and fun. The first time I visited her shop, I wasn't even looking for new glasses. I was accompanying my wife, who'd been referred by a co-worker. It was while listening to Charlotte work through options with my wife that I began wondering if I should purchase new glasses, myself. She spoke so naturally about eyeglasses beyond function, but as accessories, an expression of personal style. She went on to speak about the quality of lenses, and more. It was a bit of a master class. It didn't matter how many frames my wife tried on, Charlotte's patience never wavered. It wasn't long before I began asking to try different frames, myself. With my wife satisfied with her very stylish choice, I kept vacillating between two pairs of frames, one of which I preferred, the cost of which was more than I would normally pay for eyeglasses. We left it at that - no decision. My wife made her purchase and we left. Days later, with Charlotte's philosophy of eyeglasses as accessories and an expression of personal style ingrained in my mind, I returned to purchase the more expensive option. I'm very happy with them, and have since returned and purchased yet another style. Prior to working with Charlotte, I've never even thought of having more than one pair of glasses. Even if you weren't thinking of purchasing new eyeglasses, visit Charlotte Jones Opticians. You'll learn what a good optician is all about, and know exactly where to go when you're ready.

    Great service, selection, fashion choices. Beautiful frames, clean store, great area. Charlotte is…read morethe best.

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