Worst. Customer. Service. Ever. It's been over a month since I placed my order and have requested a status update 4 times. Nothing. Never again. read more

They had glasses I really liked, arrive pretty quickly, high quality. Definitely recommend. read more

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Don't buy- terrible quality and no recourse if the frames are on sale. Mine arrived 10 days late and damaged.

I reluctantly online ordered for a pair of my very expensive glasses to have new lenses put in. After never receiving a shipping label from them I had to call them for it. I received the label but decided to cancel the order. I rather do business with a company that emails the customer back right away when something isn't right. I've called countless times and have emailed as well and asked for a refund through PayPal. Still waiting... I'd really like my money back since I won't be using their service to replace my lenses after all. This place seems shady. They don't have a physical store anymore apparently. If someone from Vint and York reads this, please help! read more

I purchased the Cecile frame. When it arrived it stated Made in China, designed in NYC. My previous purchase of the Ciello frames from here has Made in Italy on the frame and is great quality. I put up a Cecile review on their site which they responded to saying this frame was part of their Luxury Italian Collection. They then said I must have received a demo by mistake in a subsequent email. They did an exchange of the Cecile frame. I get the new frames back and it's the same exact quality just without the Made in China sticker. When I sent them a message this time, they said the Cecile is NOT made in Italy with Italian acetate. So they basically operate under unethical business practices. They are willing to refund this frame. But it puts me in a bind since I'm traveling and need to get this prescription filled to get them back before I leave. If they had been honest in the first place, I wouldn't have wasted my time going back and forth with the replacement. I would not spend top dollar for a frame made in China that's why I only shop at certain stores. I need frames to be used for medical device purposes not strictly fashion. I don't need a frame that will bend chip fade when spending more than average for them. Just be careful if you shop here. They are not honest about their products. You maybe paying higher prices for junk. read more

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The frame I've been looking for everywhere. The style, the fit, the quality of the workmanship has not disappoint. The virtual try on feature helped. No buyer's remorse whatsoever! read more

I have been coming here for two years and every time they knock it out the park. As an avid glasses wearer and someone picky as hell every time I come in they are so patient with me as I try on various styles and ask for their opinions (and instead of the usually yes ma'aming you get at other places). Here they will tell you if the frames are just not the ones for you which I beyond appreciate. Honestly, now when I come in they know me and have suggestions for what would fit my face and my taste (and also my budget). Anytime I have ordered sunglasses or prescription glasses I get them ahead of schedule and they take the time to make sure they are adjusted just right. They are super kind, courteous, and also helpful. Also heck yes to supporting a small business instead of big corporation. It is always a win, plus you get to be unique instead of running into every tom dick and sally with the same pair of glasses. read more

Vint & York - The Timothys! - Eyewear & Opticians Near Me - New York, New York

There I was... a week before my big vacation looking for new prescription sunglasses for my trip. Stumbled across this fantastic Nolita boutique on the suggestion of a friend and found a super stylish pair that fit perfectly. The quality was great and I was really happy. But that's not where the story ends. Glasses take a couple days to get cut properly, right? And I thought I had enough time before I left which it turns out, I didn't. I called to see if they could rush them and explained my situation. One of the staff members, Timothy, got on the phone and rushed the order. Not only that, he then personally drove them across a borough because the glasses wouldn't have reached me in time if shipped. I mean... who does that?! Talk about going above and beyond. This guy deserves a serious commendation, promotion, or at the very least a plaque on the wall. A local business who cares about it locals so much they go out of the way to make them happy. While, I can't say Timothy will personally drop off your next pair... I promise you'll end up being a happy customer. Can't thank you enough for incredible service and a great product. read more

Vint & York - Eyewear & Opticians Near Me - New York, New York

Timothy at HQ followed up on my concerns and resolved them professionally and gave me a promise for the future should I ever need any further assistance. I am veery happy to have heard from him and pleased to be treated with such care. I love my frames and would recommend them for anyone. read more

I happily stumbled across Vint & York's Instagram account around November 2019. After spending hours on both their Instagram account and their designated website I was thrilled to find a location in the heart of Nolita (that's NYC; Incase you're not familiar). From the moment I entered the store I was greeted by Eli; he allowed me to browse their collection and said he was available Incase I found something I liked and or needed any help. I did have a style in mind and he helped me find all styles that closely resembled it (Can you say options!). Towards the end of my consultation I decided on a style I was happy with. Eli suggested I try their HD lenses. He explained that the lenses are customized to the individual so that they offer sharper vision and better peripheral vision (to be honest I thought it was BS). Eli believes in the quality of these lenses that he said I can try them out for a couple of weeks (someone who's confident in their product that's a plus in my book) so I added the HD lenses. My order was placed in store end of November and I received an email from the company a week later that it was ready! (Holy turnaround time Batman!) When I picked up my glasses I couldn't believe I payed less the $350 for my high index, HD, stylish glasses. The price point is insane! In the past I've spent literally $600-$800 on well high end brand name glasses (which were stolen). So to have the same quality for half the price is a prayer answered! Lastly the HD lenses are incredible!!!I'm sorry Eli I didn't believe they would make a difference; however I WAS WRONG!!! I've been wearing my Vint & York glasses for about a month now and when I compared my old lenses (same prescription)... talk about a distorted picture I kept trying to tilt my head forward or back in order to get the picture while watching TV. This is a long review I know.. just FYI I've been wearing glasses since 14 years old and now I'm soon to be 31 And Vint & York is the first company who has truly taken the time to assure that I love my glasses and also educated me on what is means to have quality. I have to say this company is phenomenal! read more

Vint & York - Wearing Style: Ritzy love love love them! - Eyewear & Opticians Near Me - New York, New York

I can't figure out why or how this place has any one star reviews. I have both ordered from them online and picked up glasses in store and had nothing short of FANTASTIC experiences. I got vision correction surgery and therefore have 20/20 vision, but I get DEBILITATING migraines from bluelight now (which I lowkey think is a side effect of the PRK surgery but that hasn't been proven and I digress). I have tried Warby Parker, EyeBuyDirect, and countless other brands desperately seeking relief and NONE have worked. Then I found Vint & York ORDERING ONLINE: I literally got my frame within four days of ordering. Got the blue Myrtles and LOVED them. ORDERING VIA PHONE & IN STORE PICK UP: Ordered them Monday, they were ready by Tuesday AM. THAT FAST. The salesman Olivier was extremely friendly and had no issue with me trying on solidly 15-20 pairs of frames, even though he would have to sanitize and clean them after each wear. He had Tupac playing which definitely set an awesome vibe, and shared personal tidbits about his life. I personally enjoy having a personal report with those with whom I do business, and definitely felt that today. Oli is just a one man shop - I believe it is only him and one other person who man two locations (one downtown Manhattan and another on Long Island) yet they do a fantastic job of moving quickly to fulfill orders. 10/10 would recommend to anyone. read more

I had an issue with 2 pair of glasses ; I was responded to by the owner and I was extremely impressed with his handling of the situation! Excellent service read more

I had a terrible experience with Eli. He was aggressive and rude. I had no experience with progressive lenses so had more than a few questions. I can only surmise Eli took this as a throw down on pricing because he got unbelievably aggressive. The woman who worked there tried to calm this cretin to no avail. "Eli, please calm down" I wanted the frames so I paid, intending to go elsewhere for lenses. I asked for my purchased glasses and he tried to pawn off the demo pair off the floor. When i asked for a fresh pair he told me to "get the fuck out of his store I love my frames but had the lens cut elsewhere. Corporate did not handle my complaints well either. When people ask me about my frames I tell them I forgot where I got them. I have never experienced such insane rudeness in my 21 years of living in NYC read more

I think this company is a scam!!! Never mailed my frames but charged my credit card. After 4 emails and 2 phone calls trying to cancel the order it has not been canceled and no frames. I have filed a complaint with PayPal and going to get in with Better Business Bureau. Just give my money back!!!!! read more

I did some research online trying to find quality and fashionable glasses at an affordable price and I found them! A new and happy customer from Denver! Already getting so many compliments! One of a kind glasses. Thank you. read more

Such a lovely store! I am absolutely obsessed with my Vint & York glasses. I used to never like wearing glasses and now I hate taking them off! The team was so helpful with getting me the perfect pair and did an incredible job cutting the lenses for my difficult prescription. Highly recommend checking out Vint & York if you're looking for high quality and good priced glasses! read more

From all the way on the west coast and progressive CA! Love Love LOVE Vint&York! Ok - so Warby Parker tossed down the gauntlet on frames and pricing - great customer service and THANK GOD they did! Vint&York picked up that score and ran with it all the way. Never wore glasses 'til I turned 40 - this year I will rock it at 65. ALWAYS on the lookout for the coolest frames - style - colors - customer service. Vint&York so rocks in all departments. Stylish, gorgeous, great communication - they have thought of it all and covered it all. All my purchases with them have been online - never a single issue - my eye Dr. LOVES them! While they offer top of the line Zeiss lens, I've not ordered my progressive lens with them....it's complex and have found best in person. Hey, my only suggestion - their marketing - don't forget about us older chicks...we burned bras, saw the Doors live at the Fillmore, danced at the Whiskey, climbed the ladder and kicked that glass ceiling. We just look a bit quiet....don't let that fool you...not when I am wearin 'Ritzy' in Cranberry Splash or 'The Beesknees' in Cobalt Ice - both Vint&York outrageous frames! xoxo read more

Eli really helped me out with getting the right lenses in my already existing frame collection (6 pairs) and was very flexible about breaking up the payment for this high ticket endeavour. Additionally he helped me with the the base curve that was giving me issues with one of the pairs. I think he went above and beyond when he crafted my lenses keeping in mind the issues I have with my eyelashes brushing the lenses due to the small bridge and high prescription combination I deal with. The digital lenses are definitely the way to go. The world literally looks like and HD TV through them. Definitely coming back for every pair of lens replacement I need. read more

Interesting to see a pattern of bad customer service throughout the reviews. Came in here on Presidents' Day and the guy working the shop was BEYOND cold and unwelcoming. A coworker had recommended their frames so I wanted to come in person and try some, but this dude's attitude was so off putting, I literally must have spent around 30 seconds in the store before leaving. He did let out a condescending "bye" as I walked out. Like others have said, stick to Warby..or Dita/Oliver's if you have the cash. He made my skin crawl in the short time I was there. I can't imagine the process of getting selecting frames, lenses and then getting them fitted with Vint and York. Considered buying online to avoid the horrible in store attitide, but the entire experience left a baf taste in my mouth. read more

Oh my goodness!!!!! This was my first experience ordering glasses on line & it was flawless! Veronica was super helpful!! She deserve special recognition or a raise or both!! (seriously) She was a gem!! I ordered my Vintage IT (red & clear) Tuesday while at work & they arrived Friday! I LOVE THEM!!! They fit perfect & the color compliments my complexion. Most of my family wear glasses: they will be contacting V&Y soon!! Thanks again for excellent service & fashionable eye wear! Forever a customer, SJ read more

I originally purchased a pair of frames on line. When they arrived in the mail, I could immediately tell they were going to be too big for my face (I have an abnormally small face for an adult and I typically have to purchase children's glasses because adult sized glasses don't usually fit my slender face). No big deal, I could run them over to the Elizabeth St. street store (four blocks from my work) and drop them off for a full refund. Fast forward a few days and I finally found the time to pop into the Elizabeth St. store to get my refund. The sales clerk (Eli) was helping another customer, so I started to look around and randomly tried on a few different frame styles. To my surprise, there was a bunch of frames that actually fit my face!! I was thrilled. Would the long lost search for adult sized frames be found right here on Elizabeth Street???? So, Eli quickly finished with his customer and I was next. I started to mention to Eli that I really liked that all the glasses were out of cases to allow customers to try on pairs w/o a sales clerk, which is virtually non-existent these days, at least in the glasses industry, where the frames always seem to be under lock and key, so the idea of "browsing" for a pair of frames just doesn't happen these days. Eli mentioned that because the frames at Vint & York are MUCH less expensive than the high end brand of frames (Gucci, D&G, Etc. etc.) V&Y could afford to have them out of cases, which I completely appreciated. Eli then started to explain how V&Y was able to make their frames so much less expensive than the designer brands but they look JUST as stylish. They each have their own personality and I really liked that.... OK, I was sold. I decided to exchange the too large frames I bought online and purchase a really cute pair of V&Y's instead. I told Eli I was on a budget and he didn't pressure me into buying the most expensive lenses. He was perfectly happy that I didn't want to spend $700 on a pair of glasses and I wound up spending less than $300 on a beautiful pair of frames, AMAZING digital lenses that are FAR superior to my old lenses, it's literally like looking through a new set of eyes. Part of the $300 also got me thin lenses and like an unlimited supply of Eye Glass cleaner. Eli Said I could come back anytime and get my bottle of cleaner filled up for free. My experience with V&Y was really good. I had been searching for frames for at least six months and found that each store I went into virtually had the same exact pool of frames to choose from. V&Y had different frames than the other stores for 1/8th of the price of designer frames. Eli then called me 5 business days later and my glasses were ready to pick up. The BEST and EASIEST purchase of glasses that I have ever made. Not only Great prices and great styles at V&Y but Eli was super friendly, knowledgeable but not the typical pushy salesman. I WILL purchase another pair of glasses from these guys and have already recommended them to some of my other friends. read more

This place is MAGICAL & UNIQUE my perfect cup of tea! I was looking for a personal style statement glasses that I could wear to work and switch to night events without having to worry about changing into contact lenses. When I entered Vint & York store, it literally took me 10 seconds to find the RITZY Rosé Noir and fall in love with it, the size was perfect, the color (in real life is amazing-pictures don't do justice to this piece of glasses jewel) and the upgrade technology advance in lenses sold me out...then the one and only one Eli saw me looking at the RITZY Cranberry Splash with a little doubt and encouraged me to try them on... voilà I so love them...long story short I walked out with 2 pair of luxury eyeglasses (that I love) for a reasonable price, and top notch customer service, easy shipping (oh did I mentioned I travel from DC to NYC just to see this guy and his marvelous creations) I had to fix the lenses in one of the pair and sent back, but let me tell you this was taking care off in no time! Love, love, love this place! Thanks to V&Y I don't have to wear (like a walking dead) Warby Parker, See eyewear or any boring craft lenses or American Best #Boring styles. There are levels and this guy knows what he is doing. Disclaimer: before I used glasses to see, now I have been seen. A little attention ever hurt anybody right?! everybody complements them on me. Thanks Eli! read more

Vint & York - Ritzy cranberry splash - Eyewear & Opticians Near Me - New York, New York

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My first order ever was for prescription sunnies. I got in a reasonable amount of time. I wore for a week and I noticed my vision wasn't as crisp as my normal glasses. I reached out to V&Y via email and they suggested I send them back. They sent a label. I did that. I heard nothing. A week and a couple days and I try to the chat. I asked to follow up via email. Heard nothing back. So I email them and nothing so I ended up calling. The person didn't know what the status was. She said the optician didn't leave any notes but they were being worked and I'd get a tracking number once they ship. Well two days later I got a delivery left on my door. Never got any notification from V &Y that they shipped. Well the prescription is better than the original one but still not as good as my normal glasses. I reached out to V&Y about this issue and how nothing was explained about what they found etc. They offered no consolation for the issue since I had 2 weeks with no sunnies. Also if I want to get the prescription redone locally I basically would have to pay an optician for a brand new set of lenses. So I don't think V&Y is good at strong prescriptions, not sure why they didn't communicate what they found just sent the new frames and lens and also the old frames. Lately the communication breakdown once I had a problem was disappointing. So I wouldn't order prescription glasses from them again. read more

Had the most pleasant glasses shopping experience here with the sales-gentleman Olivier. Cute and unique frames at this store! The website also has a "try on" option, which was fairly accurate. read more

Vint & York is a gem of a brand that combines unique,sophisticated and quality eyeglass frames at affordable prices. Over the past few years, Vint & York has been my 'go-to' for all my eyewear needs. They have an amazing selection of frames ranging from reading to sunglasses. Moreover, they will provide custom lenses for you if need be the case. Stop by the charming Vint & York store In Nolita. You will not be disappointed! read more

Online ordering is a nightmare!!!!!!!! After several attempts, phone calls, emails, and double charges I placed my order. Fingers crossed I made the right decision to purchase. read more

I have gotten two pairs of glasses here. They have been so nice and the glasses are always ready when they say they will be. I love shopping in small stores vs the larger corporations. The staff are always welcoming and not pushy. Glasses are the first thing people notice and I can trust their judgment to help me make such a personal decision. read more

I was searching for glasses online and came across this site. I have a hard time finding glasses to that fit my face. They had really nice frames on the website so I was hoping they had a store in New York. They did! I went to the store and met Eli who was great at helping me pick out frames that suited my face. He was very nice and quite helpful. One of the best experiences I have had in picking out frames. I highly recommend Vint & York. Great store. Great service. Great frames. read more

Vint & York - Eyewear & Opticians Near Me - New York, New York

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Customer service is wonderful! I highly recommend coming here, especially if you wear progressives. I had some trouble with my lenses because apparently my eys require a specific brand of lens. Olivier had to spend extra time fitting my glasses and he did a truly stellar job. Additionally, this store has a great selection of frames, both traditional and modern. Thank you so much Olivier! My glasses are gorgeous! read more

Lenscrafters..EPIC FAIL!!! 3 different opticians and EPIC FAIL after EPIC FAIL until (insert drum roll here) I discovered Vint & York, specifically ELI!!!! I have a high index RX and am very vain. What did Eli do? He reassured me, put me in a pair of stunning clear KILLA (yes that's the name) frames, polished edges, no lens sticking out - like for the first time EVER I am wearing my glasses instead of my contacts. If you are a particular customer with particular tastes GO SEE ELI! read more

Vint & York - Vint & York, ur KILLA me softly! - Eyewear & Opticians Near Me - New York, New York

Shopping for glasses has always been a pain. Either I would go to the big retail stores and spend an exorbitant amount of money on last year's frames + lenses or I would go to a boutique and be unsatisfied with the frames and quality. If you have experienced something along these lines, here's the bottom line. Vint & York is a rare gem located in NoLita. When I walked in the store, I was immediately greeted by Dimitri who walked me through the Vint & York brand and worked with me towards finding the perfect pair of glasses. The glasses were priced at 109$ including lenses!! The quality of the glasses also blew my mind. You can tell that the company cares about the design of their product, from the design of the store all the way to the actual eyeglass case. Within 30 minutes, I had my glasses with prescription lenses. I've gotten a lot of compliments on the glasses and will be back soon for more. I would recommend you definitely stop by to check out and support this local business. read more

Boyfriend and I strolled in to check out their collection. We were surprised with the quality of their frames for such affordable prices. The gentleman in the shop let us look around without being pushy. Something unusual from a small shop. When the BF found a pair he really liked we were amazed to learn that his glasses would be ready in 10 minutes! I found a pair of sunglasses I really liked and was estimated 3 days to add prescription lenses. Three days later I called to find out if my glasses would be ready. The gentleman informed me that he did not think the glasses would be ready by end of day but he would try his best, I expressed I was going away the next day and was really hoping to have them. Later that afternoon he went to the lab in Midtown, picked up the lenses and personally delivered the glasses to me in Brooklyn. This was extremely kind and greatly appreciated! Can't wait to get my next pair from them. read more

Very satisfied with my online purchase of prescription glasses. Glasses are beautiful, vision is great, price was very reasonable, and shipping was faster than expected. Will definitely order from them again! read more

First of all, the selection and prices at this place are amazing. I found a beautiful pair of 50s style Cat's Eye frames by using their online try-on simulation, for an incredibly cheap price (I think it came to something like $122). Then, the glasses were HAND-DELIVERED TO ME at work, because the associate noticed that I worked relatively close to their boutique in Soho! AMAZING! Thirdly, I felt some dizziness in the first week of having them. The same associate bent over backwards to address the situation and make sure the dizziness went away, meeting with me several times. I would recommend this place to everyone! read more

I ordered glasses online and once I received them in the mail they were not my prescription. I cannot see out of them at all. I called to get this resolved, customer service was awful and now I have to have my lenses replaced by someone who knows what they are doing. Vint & York would not refund money for the incorrect lenses and said they've already put in time in money. What about the time and money I put in? Don't buy here or if you do just get the frames and have lenses made elsewhere. read more

The rudest, combative salesman yelling at me about my wearing contact lenses ruining my eyes; telling me I should get a new eye doctor; saying 'you know you'll have spend a lot of money for glasses.' (I wanted glasses for emergencies). There were other people in the store. I can't imagine what they were thinking!! I liked the frames, was ready to get progressives and transitions and this jerk made me walk out the door. I'm an older woman- was that the reason? Date of this outrageous behavior- Friday, May 25th, around 3:30 pm. read more

We came across this store by a recommendation of a friend. The store was great with a wide variation that you can't find on the regular stores. The glasses were ready on time and the look is great. Surely recommended. read more

Worst customer service in Soho plus the frames are flimsy. 1st, as I was trying on frames, one of the salesmen asked me which ones I liked - I showed him two and he said "oh no those wash you out." 2nd, I went to buy frames and the other sales guy tried to up sell me on lenses for an extra $100, I said, "no thanks, I usually wear my contacts, so I don't need that." He proceeded to tell me that I needed to wear my glasses more. Thanks, but you're not my eye doctor and I'm not buying your bullshit lenses (he also told me I'd see better in my or peripheral vision with these magic lenses). Shouldn't have bought them but thought they were cute and well priced. Anyway, I ordered these glasses and was told they'd be ready in a week, I called to check and was met by chaos as they looked for the glasses and gents at sounded annoyed. I was told they weren't ready and would be ready the next day. So, I stopped in the store the next day and was told they're not ready but would be by about 5:30, so I asked "what time do you close" - and was told "7 but we pack up at 645" so what does THAT mean? It certainly isn't a friendly comment or give me any confidence that I could actually come in later and get my frames. I came in the day after and got the frames. They're cute but flimsy AF. I'm glad I didn't get any idiotic "upgrades" but I won't be buying glasses here again. Moral of this review - not worth the attitude, hassle or quality. Go to warby Parker for better frames for same price. read more

Tim and Cammie were amazing! I bought the Garbos a while ago and naturally they had some wear and tear. I asked if there was something that could be done (thinking I could send them to the factory to get fixed) and without hesitation they swapped the old pari for some brand new ones! I was shocked and so happy. They really are superior lenses with unique designed frames and I can't get enough of them. xoxo read more

i honestly thought Id found the glasses i was looking for from a reputable company , how wrong was I !!! Firstly they must have been delivered to the wrong address and then once i had proof of this from Fedex, Vint and York refused to refund me. disgusting customer service and id never recommend them to anyone. No glasses and over £200.00 taken read more