Most unpleasant unhappy people I have ever interacted with. Everyone seems to hate their job. I try to be as nice as possible, even giving compliments yet they still have an attitude. Seems like this DMV needs to hire more positive happy people. Also, the lines would probably move faster if employees were working with a purpose. read more

Horrible customer service at the TEMPE location. I waited in a very long line to get my Travel ID. Once I made it to the front of the line, I was told, "oh you were given a number'" they should have had you wait in the appointment line. I had my driver's license, valid passport, my social security card, and two pieces of mail in my name. My social security card was worn as it is 47 years old. Felicia, the customer service rep, refused to accept the card even with everything else I had. I asked to speak to her supervisor who proved unhelpful and non customer service oriented. I turned all the way home to get a W2 form and when u returned, was told to stand in another super long line. I told the front desk clerk that because I had a number, the last time I stood in the line I was told I didn't need to. She gave me a bewildered look and said, 'We have a lot of new people who don't really know what they are doing?' Perhaps the branch manager can use my horrendous experience as a coaching and training opportunity. Felicia, especially, and her supervisor were particularly bad. Zero stars and will encourage all friends, family and colleagues to avoid this branch in the future. Will also share my poor customer service and treatment with the media. WORST EVER!! read more

The wait was more than 3 hours to get a learner's permit. That is not only frustrating, but an eternity for an excited 15 year old. After all of the waiting and the chaos is was a miracle to even pass the test. The first thing they do now is the picture instead of doing it at the end of the process. We waited at least 45 minutes for our number to come up for the picture alone. There has to be a better way to do this! read more

EVERYONE loves to harsh on Arizona for being such a hateful place (including me!) However, I've had nothing but great service at the DMV! Granted, my morning excursion today didn't get completed. However it wasn't particularly crowded and I got to talk to the woman at the information desk within a minute of entering. Rather than direct me to another line to wait, she troubleshot my issue quickly, and even APOLOGIZED when she said I would have to go talk to my bank to clear things up before getting my title. Compared to DMV service in California, Arizona DMV is HEAVEN!!! read more

No WAY does this place have such good reviews. This place is hell on earth. I waited for TWO HOURS and they only helped 3 people in front of me! There were 8 more to go so I gave up because I refused to be there all day long. Why wouldn't you be able to make an appointment?! Why!!?? And the employees are so rude its amazing. Avoid this place like the plague. Drive to Tucson if you have to. It would save you time. Trust me. read more

First time here to get a 90day registration. This is probably the most organized and helpful dmv I've ever been to. Any staff I've interacted with have been helpful. They move fast at the end of the day. read more

I came right at 8 and did not have to wait long! I came to change my name to my married name. And Allyssa was helping me very nice but still managed to misspell my name! I was almost out the door before I noticed. When I came back she said 'that's why you should double check it'. Ummm you have my marriage license with my name right there can you not enter it correctly? Oh and no apology necessary. Sit there and double check everything they do because they certainly have no standard read more

I came today at 4:35pm to do title change . I been told they stop serving customer at 4:30pm. I ask how come its saying everywhere you close at 5 but you stop giving ticket at 4:30, Got the same answer. The girl on the desk front was rude. I really don't get it. Why not saying close at 4:30!!! I drove specially over there after checking it's close in 5. I came to get service not the hung out in the facility till 5. read more

If I could give them a negative rating I would. I came in to get my name changed to my married name, and I brought with me my birth certificate, social security card with my married name, marriage license, marriage certificate, current drivers license and they told me that the documentation I provided was not sufficient for changing my name on my drivers license. I asked why and they stated that I needed the bottom portion (the part that the minister mails to the court house) and that I would need to go to the court house to get it before getting a drivers license with my married name. They were extremely rude and this is INCORRECT! They showed their manager my documentation the manager said again that I needed to go to the court house and get that bottom half the minister mailed to the court house. This all happened at 4:30. A gentleman and his wife came in and said that they needed to change his wife's last name on her drivers license as well. They refused to see him, even though it was a half hour till close. He asked to please be seen because he went all the way across town to the courthouse to get the bottom portion of the marriage license and they again refused. He informed them that at the courthouse he was told by the employees there that this was completely unnecessary and that the bottom portion is not needed for a change on a drivers license. Again, they refused to see him and were extremely rude. The gentleman and his wife had to spend the whole day running around trying to change her name. The next day I called the ADOT call center who confirmed that the bottom portion is not needed and that all you need is your marriage certificate OR marriage license and that social security needs to reflect your married name. If you are trying to change your last name to your married name, ABSOLUTELY AVOID THIS LOCATION. Rudest and dumbest people on a power trip. ADOT please do something about this!! This manager has no idea what they are doing and is extremely rude!!! Every person at this location needs to be retrained on protocol and customer service. read more

BIG SHOUT OUT TO MY GIRL ANDREA!!!!!!! I met the MVD angel today who was the ONLY PERSON after 4 separate visits to MVD in a week. I went to the MVD off Paradise and all I can say is worthless. In fact, I was at that location today, in which no one, including the main supervisor was no help and gave me wrong info.... I decided to hit up Tempe with my fingers crossed and Andrea was able to solve my problem with NO HASSLE. I seriously could have cried... for reals. She got me in and out in minutes and knew what she was doing! MVD upper management- this woman is a MAJOR asset to your company and I really hope you acknowledge that and appreciate her. She made up for my 4 HORRID experiences I had this week. If you go to this MVD...request Andrea, or you will be stuck with the people who don't really, truly care to help you. Andrea cared and her Customer Service is ON POINT!!! Thank you ANDREA!! You ROCK!!! read more

Incredibly slow and inefficient like most dmv offices. Spent two hrs waiting and was there at 8:30

Overall, the wait time was tolerable which was a huge relief. The general information lady in the beginning was very sweet and pleasant, but unfortunately it stopped there. The two women working the photo counter were EXTREMELY rude. The younger girl took my picture, did not tell me where to look or when to smile so the photo is AWFUL. I asked the older blonde lady if I had to live with this picture and she said 'unless you wanna wait in line and pay another $12, then ya you do.' So I said 'She didn't really tell me when to smile or what to do.' When she abruptly turned around and walked away without saying anything to me. I had to say after her, "Am I done? Is it ok for me to leave?' In which she shouted behind her towards me 'Ya you can go.' Not only this, but several other people sitting around me commented how rude they were to everyone as we listened to these women barking orders at every customer. It was absolutely heartbreaking to hear the tone and attitude in their voice as they were speaking with elderly people who could hardly walk, much less hear or completely understand their short, rude answers to their questions. This behavior was absolutely unacceptable and these women should be counseled on how to provide professional, friendly, and most importantly kind service. As customers we do not do this every day, we don't know the routine or how we are to proceed through the process. I will never return to this DMV and now I have to go back and have my picture retaken as I am looking up toward the ceiling and it doesn't even look like me. read more

Absolutely horrifying and that is probably not a strong enough description for my experience. It took at least an hour standing in line to get up to the where they take the first look at what you are there for and give a number. Then you have to go to another place where you sit in a line of about hundred or so chairs sort of snaked around the room in a random pattern. Each time a person at the front of the line is called to the desk, EVERYONE has to stand up and move one chair over. You cannot have an empty chair between you and another person. So, basically, as you move through this "chair line", you get up and go sit down in the next chair about one hundred times. There was a employee supervising all this and if a person didn't get up and move to the next chair, she was right there to tell you to move over one seat.It's so absurdly "organized" that it really is funny, if it just wasn't so pathetic and irritating and inefficient. I was actually pretty amazed at the level of idiocy in the organization of this DMV. Can't think of when I have experienced that level of ineptitude and pure stupidity before. read more