I needed a quick oil change. I declined the inspection -which was correctly notated on the invoice…read more However, after 50 minutes my car still wasn't out. At that point, the employee came out and said the car would be right out and went thru the inspection results after saying they went ahead and did it anyway. Ten minutes later the car still wasn't out. When I was leaving, I said I didn't need to wait for the receipt cause I was running late due to the inspection. The employee then changed her story and said they didn't do an inspection (even though I had the results in my hand).

Took my 2009 car with 47,104 miles on it for a route oil change. Once they got the car in the shop…read morethey took it apart and took me it needed $5,831 worth of repairs. I asked for my car back and they told me that they would not release the car to me. I insisted and they still won't give me my car. I wanted to take the car for a second opinion but they refused to let me have the car. I said I needed to think about it so they took me home, I went to my usual repair shop and showed him the pictures they sent me and he said everything looked fine and that I was being scammed, it's called "Predatory Behavior". Preying on the elderly with older cars. Called told them later that day and told them not to do anything to the car I would pick it up in first thing in the morning. When I got there they said that they assumed I wanted them to repair it so they started replacing things. I never signed anything giving them authorization to work on the car. They said they needed time to put the car back together. Several phone calls later they told me that the bill would be $3169 worth of repairs to my very low milage car that looks new. When I went to pick up the car they told me that they had already installed the new parts so I had to pay for the repairs even though I told them not to do the repairs. This company claims to be a Christian based company but I am really skeptical. I would not go to this company for any kind of automotive repairs, just my opinion. I complained to them to no avail. For the record I collect and restore antique cars so I know a little bit about cars, there assumed I was just an senile old man

Nice showroom and good selection of vehicles. Service was good as well. Although I didn't purchase…read morea vehicle from them, it's a decent dealership.

To be fair, my experience here started off good & went downhill quickly from there unfortunately. I…read moresaw online that they had a car that I was interested in & the price was good so I decided to call. The MotorWorks operator gave me a 6 p.m. appt. on Mon., 9/22/25 with Sean Caffe. This dealership is far from me but I made the over an hour drive for the appt. I met Sean & he was friendly. He brought the car for me to take a test drive & explained a lot of details to the car which I appreciated. We got back to the dealership & talked in his office. He explained about applying for financing through the dealership & the warranties available. I told him I needed to talk with hubby before making any decisions. He explained that a car can only be held with a $1,000 non-refundable deposit. He also explained that he's off on Wednesdays. The next day which was a Tuesday, I did the finance application through the dealership early afternoon & texted Sean of that from the phone number he gave me but I didn't get a response. I didn't find out until later that evening that number is for calls only. When Joey, who is the finance manager texted me from a different number late evening, that is when I explained that I had done the credit application. Sean let me know that he will have Joey call in the application the next day due to it being his off day. The application was put in & Sean actually called me with the results that I was approved & gave me the APR %. It was when I asked what the payment amount would be & with what bank that surprisingly Sean gave me attitude & I didn't know why as I have a right to know. I told him I would call him back & when I did he apologized for his behavior. I told him it was okay but I also informed him that we did a loan application with our own bank & that is who we want to go with as it was a significantly lower rate. Sean offered to try & see if he could get a lower APR with the bank that approved us & I told him no. He also wanted to see if he could contact our bank as that's one of the banks they use to see if they can get a lower rate. I specifically told Sean as long as there is no hard inquiry done then it's okay. The next thing I know a few hours later I as well as hubby got a phone alert that a hard inquiry was just done. I was livid & called Sean. He told me that I needed to call Joey to find out what he did which in reality shouldn't of been my responsibility to do because this communication was between the two of them. I ended up talking to Joey and letting him know of our displeasure. This changed our hard inquiry status from "fair" to "needs work" which is significant. We talked it through & it was arranged that we would finalize documents & pick up the car on Saturday, 9/27. We had given our bank card information to hold the car for a $1,000 non-refundable deposit. I was informed they had an approval for the same APR % we were given through our bank. I texted both of them saying we wanted to go with our initial bank approval & didn't want anymore surprises to which there was no response back. Fast forward to Saturday, car pickup day. Hubby & I both came in and I asked Sean to get Joey so that he could address to hubby what happened with the hard inquiry stuff. Then Sean showed me the document that had the approval ID information on it. What I suspected was going to happen did. The approval ID that was used for the car was the dealership's application & not ours so they could get credit. I had gotten the two different approval IDs from my bank in advance in case this type of fast one was pulled & it did. I explained that this is not our approval ID. Joey and Sean swore this was not the case until we showed them the different dates & approval numbers. They knew what they did & tried to hide until they couldn't anymore. Hubby & I voiced to the both of them our displeasure & that the approval ID needed to be changed to our approval ID from our original loan application. I'm sure we aren't the first this has happened to or the last. We finally signed all of the documents & given the keys & we were done. We left out of there emotionally exhausted & it didn't have to be this way. We found out that Sean had put the front license plate in the trunk without our knowledge. We live in the city where we were on our way back to so to not have put the plate on or informed us of that fact put us in a high risk of getting a ticket. He had already left the premises & the dealership had just about closed so we were stuck. I will also mention that I wanted a Mercedes spoiler put on but Sean told me they don't put after market parts on but found out thru our local dealer that this is untrue. The customer service here from both Sean & Joey were lacking. Although the place is beautiful inside & the front desk staff were friendly, people who you make a big commission on should be treated fairly & with respect. Don't do underhanded stuff just for a sale or extra commission, it's WRONG.

I was truly steered by God to this dealership. I am now a customer for life. I found them while…read moresearching for a new Hummer ev on the GMC corporate website. I can with great confidence declare that Marquardt GMC and their entire team are truly the pinnacle of what they advertise "Expect, honesty, integrity and transparency." Frankly, in their quest for professionalism and value for the customer they exceed all expectations. I say this after a lifetime of experience in buying cars as I approach age 70. Please know it's a smaller, family run type businesses. Note that is has successfully been in business since 1950. That is a testament that they are truly best in class at all that they do. The buying process always seem long, but they go through the effort to make you feel at home, address every concern with care and consideration and make the process comfortable and enjoyable in contrast to the adversarial approach others often take. My wife and I genuinely appreciate the blessings to have found this place, the people, and so happy with our new GMC Hummer Pickup. I can't speak highly enough about Dave (Sales Mgr) and Tim M, Sales Associate. Thank you very much for the experience, the vehicle and all of the continued support.

I sat down with the salesperson (Blake Leach-Great Guy) and the General Sales Manager (David…read moreArenson) to order a new 2025 Sierra Denali with as many options as I could possibly add. I took their suggestions when going through the huge list of options, but I was told some accessories had to be installed at the dealership and did not arrive at the same time as the vehicle. When the mechanics went to install my Trailer Camera package, they realized that we had ordered the truck with trailer camera mirrors and the Trailer Camera package also ordered had them as well. So, when looking into returning them for the correct package, GM would not return them since it was 30 days past the delivery date. This was an obvious mistake by the sales team and all I wanted was to return the $1,800 package and order the $700 one that was all I needed. After numerous calls, visits and emails, even to the owner, I was completely given the runaround and finally ignored. Now almost a year later, I've given up on the dealership, filed a complaint with GM, which was sent to Marquardt by GM, but was never acted upon. Why even bother if the manufacture isn't going to hold the dealer accountable???? Anyone want to buy a Trailer Camera Package...........

At first, we weren't even considering a Volvo. We had an appointment to test drive the XC60 plug-in…read morehybrid right after the Mercedes GLC 350e. The XC60 had the all the features we wanted: color, safety, and unmatched handling. Derrick was so friendly and knowledgeable throughout the entire process. Pritesh patiently explained leasing to us in the finance office and handled the registration transfer with ease.

This is in regards to the service department at McGrath Volvo in Barrington…read more I had a very poor experience with the service department at McGrath Volvo, specifically working with Mark Kuzinar and his manager, Dariusz Wieczorkiewicz. My vehicle was kept for several months with minimal and inconsistent communication. During this time, I was told that the warranty company had been contacted a few times regarding the necessary repairs. However, after experiencing repeated delays, I contacted the warranty company directly and was informed that no contact had been made when he stated he did, nor had any explanation for the repairs been submitted so ultimately, they denied my claim. I was ultimately presented with a $14,000+ repair estimate, with no clear justification or progress toward warranty approval. The overall experience felt disorganized and lacked transparency or customer advocacy. At what point do you stand behind Volvos good name? After transferring my vehicle to another Volvo dealership, the warranty was approved and the repairs were completed within one week, confirming that the issue was not the vehicle but how it was handled. Overall service department lacks professionalism and accountability. They saw a job that wasn't going to make them any additional money and plan old didn't want to do the job so he used everything in his power to deter me from fighting to get it done at McGrath Volvo. To add insult to injury, the other Volvo dealership I took it to for service stated that the suspension is messed up, struts and bearings were shot too, the motor mounts were left off and a coolant leak. So basically they sabotaged my car because upon bringing it there, the inspection said there was no suspension issues or coolant leaks. Due to the lack of communication, follow-through, and professionalism, I cannot recommend the service department at McGrath Volvo and would advise others to proceed with caution and not go here and save yourself a headache. During this whole process, the service was extremely rude and dismissive.

I bought a used Honda CRV from Chris at Motor Werks a week ago now. I got a great price on the car,…read moreand it is in great shape! I'm also pleased that rubber floor mats came with it, and the safety/quality checks seem to be very thorough. I did experience a couple of hiccups that concern me. First, after my first appointment on a Thursday, I was emphatically told the car would be ready by the following Monday. There were several delays in the shop over that week that resulted in the car not being available to pick up until the following Monday. This was not a major concern for me, but if I was banking on what I was told after my first appointment, I could have found myself in a bind. Another concern is that, during the test drive, I asked a (rather trivial) question about the material of the vent cover/screen inside the car... I asked if it was plastic, was told it was aluminum, and only after questioning that answer was it revealed that they were actually plastic. My other concern is that the car was sold to me with tinted windows - to be fair, I did test drive the car in that condition. After my purchase of the car, I called Motor Werks to inquire about whether they measured window tint, and if they could remove it in their shop. I was told that it was legal over the phone, which I questioned, and was told that they could recommend a service shop to me. I ended up getting the tint removed independently and learned that the windows had a 4% tint - far below the legal limit of 35% in Illinois. It is concerning to me that I was told untrue things more than once over all of my interactions with Motor Werks, so I hope I do not uncover any more as I continue to drive the car. Ultimately, I got a great car for a great price, but be aware that it's good to ask lots of questions-- and follow up on them-- throughout the process.

Tommy really helped me find a great deal on the vehicle I wanted, and they treat you like mvps…read moreevery step of the way! I will definitely be getting my next car there!

*1 Year After Purchase Review*…read more I had been in the market to buy a Porsche of some sorts, I couldn't figure out which one met my needs. The 911 is too sporty and not an ideal daily driver, the Cayenne's fuel economy is atrocious, the Panamera felt like a boat to me, but I had finally came across a model that fit my needs.... 2015 Porsche Macan Turbo in Rhodium Silver. This car had every option Macans from that year came with including Sport Chrono and Sport Exhaust (Rare on the 2015 macans). I purchased the car under the understanding that it would be similar to my previous vehicle (2017 MB C63S Sedan) yet everything I've tried to compare I enjoy more in my new car. From the jump, the car is VERY fast, not only that I have since installed an aftermarket Cobb Tuning device and custom ECU Map. My Macan was doing 0-60 in around 4 seconds prior, and is now closer to 3.3 seconds. Absolutely nuts. Anyway, that being said, I would assume my car would break a fair bit and what not because it's a sporty car, but no! No gimmicks, no scams, A+ car off the lot. I've owned the car since January 2023 and we're going on January 2024, I need to change my break pads soon. Other then that I've had an issue with the High Pressure Fuel Pump which took me 3 hours, $200, and some wrenching away to fix. Awesome! I love how these cars are designed without a million quirks and you can perform simple service yourself! Another small issue was I had blown my coolant reservoir, not to worry, I found one for $30 and was able to swap it in 15 minutes! This car has done me nothing but right so far and I'm very happy I chose this dealership to purchase with! Don't waste your time with other dealerships selling junk cars. This place is epic! My salesperson Ian was on point, very nice, professional, and even lowered the price by about $1,000 or so which in todays day and age is pretty commonly known that that is a chunk of the salesman's commission. We need more salespeople willing to get someone out the door happy, over trying to milk people for that extra $500-$1000. It was a very nice experience from the second I sat down and at no point did I feel pressured to purchase the vehicle that day, I chose to which was a very nice feeling. Overall this dealership is a very nice one, and I recommend giving them a try over anyone!

. I went in for repairs paid 3700. That didn't fix issues - 2012 cayenne. I was quoted 17000 yes…read more17k for transmission repair. Overall I spent 9000 in repairs and junked the car a month later. They wouldn't help me and offered 500 for my car. I paid 5k in repairs to them are u kidding. Parts are expensive and some are not replaceable on purpose. Horrible I went bought a lexus instead. More reliable and better service. A person I met bought a porche macan...all bells and whistles. Lasted 5-7 years and she was given 5k for the car. Do not buy porche unless its new. Even then you need to br willing to lose it all. I was told this by a kid working at boot barn near me. Her mom lost a ton on a new macan. This is not a made up story! Please stop giving that company anything!

Buying a car can be stressful, but my experience at MotorWerks was anything but. Heather was…read morepatient, kind, and genuinely helpful throughout my used Toyota Venza purchase. She took the time to answer all my questions, explain everything clearly, and never made me feel rushed or pressured. What I really appreciated was how smooth the whole process was. Heather handled everything from start to finish, and not having to be handed off to a separate finance person made a huge difference. It felt straightforward and respectful of my time. When she needed a bit of extra support toward the end, her manager stepped in and was friendly, fair, and easy to work with as well. Customer service matters to me, and MotorWerks absolutely delivered. I would happily recommend them.

Such a great experience! Heather made car buying easy and enjoyable and Lorena was wonderful. I…read moredrove off feeling confident about my purchase and happy with how I was treated. Highly recommend Motor Werks Infiniti!

My experience with BMW of Barrington was disappointing from beginning to end…read more I brought my 2019 BMW X5 in for repairs related to BMW's shark fin water intrusion issue after receiving notification that my vehicle qualified for the class action repair. Unfortunately, my experience with my service advisor, Jorge, started off poorly. When I raised concerns about the water intrusion issue and the ongoing litigation, I was told I was "speculating." That response made me feel as though my concerns were being dismissed instead of taken seriously. A short time later, I received official confirmation that my vehicle did, in fact, qualify for the repair. After the repair was completed, my vehicle continued experiencing problems, and I was later told my A/C compressor had failed. While the dealership maintains the compressor issue was unrelated, the timing naturally raised questions for me. More than anything, I was disappointed by the lack of communication and empathy throughout the process. I do want to recognize Anthony, the service manager. He was professional, listened to my concerns, and worked to reduce the cost of my repair. I appreciate his efforts and believe he genuinely tried to help within the limits of what he could authorize. My biggest disappointment, however, was the overall customer experience. Purchasing a BMW comes with the expectation of premium customer service, and I simply did not receive that. Between the dealership and BMW Customer Relations, I spent countless hours making phone calls, sending emails, and advocating for myself, only to leave feeling unheard and frustrated. I hope BMW of Barrington uses this feedback to improve communication, treat customers with greater respect, and remember that exceptional customer service is just as important as building exceptional vehicles.

Justin in service is fantastic! Superior service once again! Never disappointed and always greeted…read morefrom the beginning with the biggest smile and a handshake. You don't find many service advisors you can trust and get a good vibe from. Follow through communication every time I've been in. With being in the same industry, I have a higher standard of service I expect when I go into a car service center and it's top tier! I will always return and ask for Justin!