Customer service and product advertising. Phone etiquette. They were extremely rude and they hung…read moreup on me while I was talking to them.

Quick and easy!! took under 10 minutes to get tagged and titled. Went in to get 30 day temp tags…read morebut since my truck was over 20 years old they were able to get me historical tags saving me the hassle of getting a md safety and emissions inspection.

I'm at a lost for words of how satisfied I was going to harb motor . When I say this was the most…read morepleasant / quickest process I've experienced thus far the quickest . Seamus was amazing , knowledgeable, honest . I can't remember his partners name , but he was amazing as well and knowledgeable both Honest VERY PATIENT . Please if you're looking for a vehicle and you want a warm and pleasant experience give these guys a GO ! If not refer a FRIEND TO !!! They actually help me get my dream truck .

From the owner: We strive to do all we can to get you the car that you are looking for, a help you with a great…read morecustomer service to keep you satisfied

I am actually here now about to pick up my jeep. This experience was great! An easy process. Mr…read more Pierre helped me and his service as amazing. Very patient, knowledgeable & he worked with me as far as my budget. Also Shaz was very helpful as well and made sure I had the numbers I was looking for . I hope to go through them with my future vehicle. Thanks guys. ‼

Absolutely horrible customer service and an extreme lack of knowledge on the pricing and…read moremaintenance of vehicles. I called Friday about their 2017 Chevrolet Cruze and was told to come in Monday around 10:30-11 because the car was being "detailed". I drove over an hour in intense traffic to a complete no show. Then when I did arrive the car was filthy, had rust on the paint and rims, and displayed poor condition and lack of maintenance. The car salesman Shaz was unapologetic, despite trying to solicit unsafe and poorly maintained motor vehicles. Absolutely disgusted with this business and will be reporting to the DMV and better business bureau. Save your money, time, and well being. I would give 0 stars if I could

I discovered this please via USAA. I submitted a request for them to purchase my vehicle which was…read morea 2014 Jeep Cherokee. After a warm welcome the appraiser informed me that he was not interested in purchasing my vehicle. However, he provided me with such great insight on how I can get the most money for my car. I highly recommend purchasing a vehicle from them. They are very reputable and honest which explains their high rating. The shop mostly had Japanese cars. So if you're interested stop by. Great experience

Had an excellent experience here and highly recommend. Was involuntarily thrust into the used car…read moremarket when a neighbor totaled my parked car late one night; saw that KAS received excellent online reviews and decided to check it out. It helps to know their approach upfront - no negotiation, no hassle or high pressure. Was interested in and test drove a 2010 Toyota Camry that was exactly as advertised and pictured on their Web site and was immaculately detailed. They had absolutely no issue with me taking it to my mechanic for a pre-purchase inspection, which it passed with flying colors. My dealings with KAS spanned a Friday and Monday, so I ended up dealing with both Rick and Henry. I received courteous, informed attention from both. Have had the car for almost a month and it has been great. This is a small-scale operation with a carefully selected inventory. If you are in the market for a used car in their sweet spot (probably $6-17K) I highly recommend you check them out. I usually buy my cars new and drive them for a long time, so I was a bit anxious about dealing with used car salesmen. KAS put my concerns to rest - I'd do business with them again anytime and have recommended them to friends.

I went in looking to treat myself to a 2020 Mothers day gift and left with my dream car. Thanks to…read moreDavid Carter the most patient sales guy you could ask for. If you are looking to have an easy experience hes your guy. Tu also made things happen fast hes amazing.

Worst dealership experience I have ever been to, prices online do not include their mandatory 2000…read moredollar add on, avoid all eastern dealerships, sale was not made.

Helping someone to get a car can be a real challenge. To make things even more challenging, we were…read morelooking for a specific car in a specific color with some specific options included as well. Easterns Automotive Group had the one we wanted and that's when I got in touch with Mike. Now I've been through the process of buying a few cars before and out of all the experiences I've had, Mike has done the most to make sure everything went smoothly and that we had an amazing experience. First, Mike made sure I was able to look over the Carfax and see if there was anything I might be concerned about. He didn't have to take the time to do this but he did. Then he made sure the car was thoroughly detailed for us as he knew this was going to be a special gift. When it came time to do the paperwork, things were a little more complicated because we were purchasing a vehicle out of state, but again, Mike was making sure we felt comfortable with everything and we never felt bad for asking questions if we had them. Finally, when it came time to ship the car, Mike was there making sure it got loaded ok and was safely on it's way. Now technically, Mike's job was done, but he wasn't done making sure our experience was the best. He was checking in to make sure the Jeep was delivered ok. Even though that wasn't his responsibility. He was genuinely excited to hear how my mom would react to seeing her Jeep and again, wanted to do everything he could to make sure she had a great experience. He even sent a card and called her to congratulate her! Mike went above and beyond because he not only helped make sure we were getting a beautiful Jeep for mom, but that she would get the kind of VIP experience that she would remember for the rest of her life. And that's not something you can necessarily pay for. It takes a special type of person who understands the value of relationships and that's what I came to see about Mike. He doesn't just treat you like a customer, he treats you like family. When buying a car from Mike, you feel like you're buying a car from a friend, someone who cares about you and is looking out for you. So thank you Mike! My mom will remember this experience for the rest of her life and we couldn't have done this without you. For anyone considering purchasing a vehicle, I would highly recommend giving Mike a call or stopping by and saying "hi!" Mike has such a gentle and loving personality, that I believe whether you end up buying a car from him or not, you'll consider the time speaking with him worthwhile. And if you're fortunate enough to get to know Mike to where you become like family with him, well that's the true blessing in all of this that goes way beyond the measure and worth of any vehicle you might decide to purchase.

I was frustrated in trying to buy a car and left but the manager called me the next day, met my…read moreprice and agreed to deliver there car to my house. I appreciated the service correction very much. Louis the sales guy was easy to work with.

Took my sports car there today to see if they wanted to buy it. A salesperson (didn't remember his…read morename) took my keys, went out and took pictures, went away for another ten minutes, came back and said he would call me in fifteen minutes. An hour later, I realized that maybe he didn't have my phone number,so I called. The "real " salesman who's card I was given, didn't know who I was, was very cranky, told me to bring the car back and said he was out when I brought the car there. Turns out his colleague didn't explain any of that to me - I assumed I was going to get an offer. Anyway, his irritation didn't make me feel like I could do business there.

Bought our Suburban from the used Super Store a few weeks ago. Had a great experience all the way…read morefrom our sales person to the finance person! Would definitely recommend Criswell!