Very rude. Was Driving Dispatcher alot rammed into us. Flipped off. very rude and unprofessional. Need to talk to your employe. this is how you treat your customers on the road? Very unsafe read more

Roxxanne is rude and nasty. She clearly hates her job and the paying customers. I cannot recommend someone so rude nor would I recommend that you trust your vehicle with someone so negligent and careless. Here is how she feels about you: read more

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called neighbors homophobic slurs, made fun of neighbor for wearing glasses and refused to tow my vehicle after they blocked the neighbors driveway and the neighbor asked them to move so the neighbor could park in their own driveway. read more

I Do NOT recommend this establishment. Very unprofessional. The tow truck driver showed up to help me just to see my shirt and car has different political beliefs than him and he yells at me F*** You calls me racist and leaves me stranded. I paid a $75 dollar deposit for there service just to be stranded and it's non refundable. Got pictures of him getting gas after leaving me behind! I call the office to report it and she tells me F*** off. i will be reporting them to the California DOT as well as other departments. read more

Mountain Auto Service - Auto Repair Near Me - Lake Arrowhead, California

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Mountain Auto and Towing has twice come through for us when we needed it most. When we got locked out with a dog in the car and when we needed a tow in the snow, they were there when no one else was. Rhonda has helped us both times, is incredibly compassionate, and professional. Keep up the great work! read more

Roxanne (dayshift) highly knowledgeable and very polite. Responsible and timely. Not only dispatching Towing but handling all the auto maintenance calls. Of great value to the customer and her job !!!! 5 stars. read more

The receptionist, Roxanne is rude and condescending and doesn't know how to do her job. I dropped my vehicle off the day before 4th of July on a Thursday. And when I called on a Monday, I was told that she has no idea what I was talking about in that my vehicle wasn't there. So naturally, I went into a panic attack. It became a upset and then she started yelling at me. And said, ma'am, you don't have to yell at me when I was clearly was not yelling at her, but was just upset. And then finally some gentleman jumped on the phone and said, no, ma'am, I'm sorry it's a misunderstanding. Your vehicle is here. We're going to get to it later this afternoon. Well, well, then, when I called later that afternoon, 3 times she was clearly screening my calls because she was not answering the phone yet when I called on another person's phone a friend of mine. All of a sudden, she answered.. also, my roomate also went in there during the day to inquire about any progress. And she was blatantly rude to him when he asked what what the progress was, or if they had gotten to it yet, and she looks over at him while on the phone on hold and says, no, with a scowl on her face. The mechanics were carrying an understanding that business would be a lot better off if they were to find someone else to run the front. I will never go there again until she's gone! read more

Called AAA and got assigned to this vendor. They won't call u back, they keep push the ETA up every hour. Waited more than 6 hours, I had to call a car repair shop local. This vendor should be take away from AAA. Even AAA cant reach them. read more

Honestly this company, sucks don't know how they're still in business. Whoever answered the phone was rude and incompetent.

My experience with this company was nothing but a waste of time. Terrible phone service, the lady that answered the phone was rude, not helpful and rushing us off the phone. We were told we would be getting a tow truck within 15-20 minutes. 40 minutes later we are told they do not have any available. They did not help us resolve the issue. If we hadn't called after 40 minutes we would have been stuck with no proper communication! Wouldn't recommend to anyone. read more

Long story short, do not use them (for towing or anything)- they are unreliable, and their customer service is garbage and they will argue with you and place the burden and blame on you because of their short staff/and vehicles. There is a very good reason why the overall rating is low for these guys. I called AAA to schedule for a future pickup, 4 days ago. AAA defaulted to these guys and they reassured that my vehicle will be picked up. I called up early the day of the schedule, just to confirm because I have not heard a thing from them and I was curious, and the lady on the other line was rude and unprofessional. She stated that there were no guarantees of any service, even if scheduled ahead of time for days, and I was out of luck! So, you are telling me, that with prior notice for days, they can't assign a tow truck for this job which may take 45 minutes to complete since they are so limited? Wow. I asked why they even are associated with AAA if they cannot honor the service- the excuse was that they have limited tow trucks. Well- that is not the customer's fault. That is the company's problem, even if it is an emergency or when scheduling for days. So, if that is the case, again, why are they tied to AAA since AAA is an emergency towing service? So if a person is stranded etc- guess what? you are out of luck- sorry. At any case, I tried to explain this to the rude customer service person- I was talked over, she patronized me and made a pun that I am a flatlander (um, no, full time and well aware of the limited resources on the mountain and "mountain time") and she just would not get why their company is the one at fault because they are unable to honor emergency tow or scheduled service. Since they cannot honor emergency towing service that they are listed and advertised for, then take your company off of AAA listing! But that went on deaf ears. I ended up calling Route 66 towing- excellent service- even got a guy to go to my work within 10 minutes, picked up my key to go and get my car. Ironic- but the gentlemen told me that other customers complained about Mountain towing as well- so they are well known for their unprofessionalism. Never going to use Mountain Auto Service towing again. read more

Mountain auto service, for towing!! Omg! Talking to Roxxanne. She's the bestest!! So kind,, so understanding.. works with you!! She has a beautiful personality!! So helpful.. wish they could be more in lake arrowhead.. would recommend to all my friends from down the hill. read more

We, as some LA tourists took a 2WD with wrong size cables up to the iciest, narrowest, and hilly roads. We were expecting to be ridiculed for our obliviousness when we called for help lol. However, Roxanne and Ryan made us feel like we weren't complete dumba**** even though we were!! I'm sure they get these tourists stuck needing help all the time yet Roxanne listened to our situation and was more than happy to help and accommodate us. Ryan the driver was so friendly and a fellow worker joined the party to talk and joke with us while our car was getting situated. Ryan knew what he was doing and was very professional and patient thank you! He got a hefty tip for his work, don't forget to tip your drivers! Despite these bad reviews, just be courteous and don't expect them to come to you asap as many people also need help, so just be patient and they will eventually bless you with their presence. read more

My friend was discriminated and left stranded by this towing company. They also kept her $75 deposit. The driver called her the "F" word and speed off ! read more

Horrible!!!!! Do not use!!!!!!!! we are still sit on the side of the mountain as we type!!!! been hours !!!!

Mountain Auto Service is an extremely unethical auto repair shop that should be avoided at all costs. My wife and I brought our car to Mountain Auto Service to address a check-engine light issue and payed for multiple recommended repairs, none of which resolved the light. My main issue, however, is that they damaged our car during our last repair and tried to cover it up, even removing parts of our car. They agreed to fix it until they got an estimate for the repairs and then denied responsibility for the damage and refused to fix it. One employee, Andy, attributed the damages to the owner, Mark, explaining that he is visually impaired and test-driving the cars but then claimed he never said that. Due to their dishonesty, we don't know exactly what they did that led to the damage and missing parts. I highly recommend staying far away from Mountain Auto Service. read more

Mountain Towing absolutely came through for me this morning! It was a very frustrating morning of not being able to leave my driveway and I thought my whole weekend was ruined. But the phone operator at Mountain Towing was so sweet, friendly, helpful, and really really understanding. She was able to get a technician out to me as soon as possible and would remember who I was whenever I would check in with her. Jeremy, the technician, got here so quickly and was calm and collected. He was confident he would be able to move the car blocking my driveway and before I knew it, I was able to drive out! He didn't even have to tow it, he just pushed it forward pretty much. I'm so grateful that this company saved the day! read more

I placed a call to AAA approximately 7 AM. Had a window of 50 minutes, That quickly changed over two hours!. here I sit over three hours later still waiting. Companies like this that actually have competition like everyone does down the mountain would not last a single day in business. This is why the companies in the mountain area are ran the way they are. It's very sad because its Nice to hire local companies to help the community. But unfortunately all they do is take advantage of people. read more

The absolute worst!!! My daughter left her Prius at my place while she was traveling and it ended up needing a jump. We contacted AAA on a Monday afternoon and they said the company would be out within an hour. 2 hours later we get a call from Mountain Towing say they could not make it and to try back in the AM. The next morning the technician came out to jump the car and could not get it started with the jumper pack he had so ended up using his car battery. I was half-paying attention as i was on a call but my lady said she smelled smoke. The car ended up stating so I thought nothing of her comment and told her to drive the car around for awhile to make sure it held the charge. 15 minutes later she calls me from Blue Jay saying the car could not go up a hill as it was having some strange electrical issues. I was confused on how this could even be possible given it was running but thought..."it's a Prius so who knows." We then had to have the car towed to Toyota of San Bernardino at a cost of 170.00. I assumed this was an issue with the car so begrudgingly paid. After the car was inspected we received a call from the service manager saying the car had been "Cross-Jumped" which is basically attaching the jumper cables backwards. Given we had no cables and only had it jumped by Mountain Towing I contacted AAA to seek a resolution. I had to pay another 435.00 for the car to be repaired and then opened a damage claim with AAA. During the process i was told i needed to contact Mountain Towing and inform them of the situation (which i thought was rather odd since AAA hired them). The manager of Mountain Towing could not been more or a jerk and basically said "we don't care about your issue and you need to take it up with AAA." I passed this info along to AAA and would later find out that not only is this company refusing to take ANY responsibility (it's literally impossible this problem was not caused by them) for the damage, the technician lied about jumping the car with his own car battery! The only problem with this lie is...we have VIDEO of the technician doing exactly what he said he did NOT do...cross-jump work his own car. read more

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I had an accident on the way to Big Bear and Mountain Auto Service was immediately on the spot to tow my car out of the way. They patiently helped me get my personal belongings out of my car and even got the battery to work so I could open the Trunk with my Key. Roxanne and Erin were super helpful coordinating the release of my car to my insurance company. Everyone at Mountain Auto Service was so nice and helpful during a time of stress. I can't Thank them enough! read more

My partner got into an accident right before midnight and while I was completely panicked, Dom was very helpful and kind. We got my car out of the ditch and off to the tow yard with no issues. Thank you for helping to manage a nightmare. Roxanne in the office was kind and helpful when we were getting our belongings out of the car and releasing it to the insurance adjuster. She had plenty of advice I wouldn't have thought of. I would definitely recommend and use them again. read more

"They don't have to be professional" yet "don't own the business" when confronted, was told I would be thrown out. I paid for my car and left. Beware when dealing with these kinds of people. They don't understand that bad situations can happen to good people. Also they don't wear masks lol. Sorry about your loss of your friends but maybe you should seek counseling before you clock in again. Your hostility is off putting, to say the least. It's 2021 and sorry to say it but customers deserve professional service. We pay you for your work. Get a clue. Truck driver grinded my gears even though "all his cars are manual, as well as the tow trucks". They lack customer service and are unqualified to talk to the general public. Noted that "I should feel upset". Thanks for barely doing your job. You get a "D" grade. read more

Jeremy is awesome! My dad and I were super worried. Jeremy was very compassionate and helped us with our vehicle.

Our week at the lake started with a dead battery... Called Mountain Auto and they checked and had the battery in stock and would install for $20 They were quick and efficient and had us back at the lake in no time at all. read more

Very grateful they were able to come out to change my daughters flat tire however, we had to have AAA contact them to wake the driver up twice. After about an hour and a half, the tow truck came and the driver put on the spare tire. As we began to drive away, the driver let us know that the spare was flat but he wasn't able to do anything about it. Left us stuck with a flat spare tire on the car. read more

Don't ever use this place, we didn't even choose. We called AAA and they sent them. The worst experience, horrible service. Horrible attitudes, they talk shit, make threats about what they're going to do to your car. Our car stalled out on the hill, they were supposed to tow it to a service department at a Chevy dealer than they didn't want to drop it off, than said "I'll tow this shit back up the hill I don't care". Than you call the tow yard that they took it back too (their tow yard) and they wanna charge for 3 trips and a overnight stay. They have a attitude on the phone. If I could give them no stars I would. Don't ever use this place if you have the choice and AAA should drop them from any service. Now were getting our lawyers involved to even get our car back cause they keep trying to hold it. Don't use this place, don't go to this place, this business should be shut down! read more

This is an honest review of an experience with this company. Due to an accident where the vehicle was completely wrecked in July 2018, this is the company that AAA sent to remove the vehicle. We arranged to have the vehicle towed back home the following week. It was towed back on a flatbed truck since it was completely wrecked. It was towed back late at night, so the damage to the home was not discovered until the following morning. The next morning, we discovered that the hitch of the truck was actually protruding through the bedroom wall. We took pictures of the damage and contacted the company. They assured us that the owner would take a look at them and get back to us in a timely manner. They never followed up with us concerning the matter. Then when we followed up with them, they refused to take any responsibility for the damage to the house. They claimed that their management has since changed and that they no longer employed the tow truck driver from that night. This is definitely not good business practice and, with all of these consistently bad reviews, they should not be endorsed by AAA. If you are ever in need of service from AAA in this mountain area, I recommend refusing any service provided from Mountain Auto Service & Towing. read more

Had my motorcycle towed they went above and beyond to help me. For living in a hard to get area these people really do help more than a reg tow place read more

I was left stranded for 3 hours. can't speak for this companies auto service but AAA sent this companies tow truck to help me and it was one of the worst experiences I have ever had. I waited an hour, that was ok, the young had to leave to get another truck but not before he throw the biggest Vulgar language tantrum making me feel like it was my fault his truck broke and he was gone for over an hour. I was alone in a strange dark place. The original call was 7pm I was not on the road tell 11pm. I can't believe that a company providing emergency road side assistance would have people that would leave a women in her truck for this many hours. read more

Avoid this business at all cost. Completely unprofessional and will look for any reason to avoid responsibility if anything bad happens. A truck became stuck on my property. Unfortunately, the truck owners called Mountain Auto Service and Towing. Juan showed up and really struggled with how to get the truck out. At one point, he was pulling it backwards with the front wheels turned all the way to the right, which caused the truck's front end to drop over the side of the hill. No amount of suggesting he might want to straighten the front wheels would help. It was trial and error for 45 minutes before Juan was able to pull the truck out. Juan eventually did straighten the front wheels out but only after a lot of hill erosion took place. He really resisted any suggestions, at one point telling me he really didn't care about my property. With all the trials and mistakes, Juan at one point ran the cable up against my front gate and bent it. My gate now no longer functions like it use to, but the company said that damage was not their problem. I was only able to talk to the woman that answers the phone as no one will call me back on this. And the woman said I should not have been offering any suggestions as I am not a tow truck operator. Fair enough, but I do know which way a truck moves if it is pulled backwards with the front wheels turned. This company is completely unprofessional. They also broke the side step off the truck they were trying to pull up the hill. Mistakes happen but being unresponsive is unprofessional. Find a better towing company. read more

Amazing service, Dom was very creative and very helpful with our car when it got stuck in a ditch!

Blizzard weekend 2 weeks ago in Big Bear and my friend's snow chains cut his breakline. Break fluid was leaking and needless to say, his car was stuck at a gas station. The owner's daughter Erin came driving out to look for us Monday (since we drove back since they weren't towing cars off the moutain that weekend) to pick up the keys to have it towed the next day. In the process, my car got a flat tire and we had Dale come help us with the flat. These were long, exhausting hours for them (not to mention AAA had so many people in line for service) and they sincerely showed they cared in a scary, stressful time for us. They are a lifesaver and I definitely would recommend them! read more

Thank you, thank you, thank you. We had a very last minute tow for a classic car that originally was supposed to be towed directly to our house in Lake Arrowhead. Two hours away from delivery we found out the driver refused to drive up the mountain to make the delivery as was previously agreed upon. He claimed that large trucks like his wouldn't make it up the mountain. Clearly, has never seen the myriad of trucks for Stater Bros and every other CalTrans large sized vehicle make the trip. Thank God for Mountain Auto Service. They came recommended from all the other garages in the area and each garage touted that this business was considered the expert in classic cars. They came DOWN the mountain and picked up our classic truck in less than an hour and got it back up to our house. Tony was professional, fast, and has a great appreciation for classic trucks! We will definitely be calling again when it's time for us to do work. read more

Fast, reliable, reasonable for tows in rural areas and kind. Rare for a tow company. Dispatchers were also extremely helpful and courteous. Will continue to use them when need be. read more

My truck was stuck in a precarious spot after sliding on ice. Called Mountain Auto Service got a quick response. Cindy was extremely thorough getting information before truck was sent out. Ryan responded and was very cautious and careful as he pulled my truck out. No damage to my truck and I was on my way within an hour of my call. This was a very stressful situation for me and I am very grateful for the calm professional way Mountain Auto Service took care of me! read more

unbelievably fair auto towing and repair shop. This family-based company has helped us in more ways that I could even explain. they have gone out of their way to help us more than once. It's nice to have good people on the mountain in today's world. Timely, reliable and understanding! read more

My windshield was caved in from snow load and too dangerous to drive so I scheduled a tow through AAA a day ahead of time to move it out of the rain to a parking structure to be repaired. Mountain Towing never showed up. I called them and no one answered the phone. I left a message and did not receive a call back. They are the only choice in the Lake Arrowhead area, and they SUCK! We really need another towing service here. read more

Jeremy came out on a late Thursday night and retrieved my keys I'd locked into a truck I'd just purchased. Great attitude and service. Mountain Auto Service rocks and kudos to Jeremy for his assistance para mi. Bueno trabaho amigo. read more

We were in emergency and needed a towing to Santa Monica. I called them and the answer was we do not have anything till tomorrow. I called one more time to figure out what the price for tomorrow and the answer was "Sorry, I don't care". Suggestion: if you guys having bad day, there is no need to spoil the day for others. read more

Weird guy- as I have him my info out of nowhere he yelled at me, "Don't yell at me!" ‍. He continued about not living "up there" and threw in a "you people"...... read more