1. Prestige Auto Sales Group

    1. Prestige Auto Sales Group

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    Stevenson Ranch, CA

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    Prestige Auto Sales Group

    3.8 (84 reviews)
    Closed 9:00 am - 4:00 pm

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    This was hands down the best car buying experience we've ever had. Bob is very particular with the cars he brings into his inventory, and is incredibly knowledgeable and honest. The car we were interested in exceeded our expectations (after searching for months) and the whole purchase process took under two hours and couldn't have been more pleasant. We hope to give him more business in the future. Highly recommend!

    My new 2008 RAV4 Limited!

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    29 days ago

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    4 years ago

    Bought a car from Kevin sight unseen & had the car shipped to the Bay Area. Took care of all issues & stood by his word.

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    Page 1 of 3

    Ask the Community - Prestige Auto Sales Group

    Review Highlights - Prestige Auto Sales Group

    Bob is very particular with the cars he brings into his inventory, and is incredibly knowledgeable and honest.

    Mentioned in 23 reviews

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    Mazda of Valencia

    Mazda of Valencia

    4.0
    (185 reviews)

    Overall, I had quite a memorable experience at this dealership. Not only did they accommodate my…read more2-hour, $150 Uber ride there, but they also graciously gave me their time and effort over the course of 10 hours on top of a great deal. Embarrassingly enough, while I was on my way there, I realized that I was actually purchasing the manual version of the GR86 Premium I had been searching for over the past several weeks. Up until that moment, I had only ever driven automatic cars and was specifically searching for an automatic GR86 Premium. Not only did they beat every written offer I had received, but they also allowed me to complete a pre-purchase inspection, taught me how to drive manual, and even had their wonderful porter drive me home afterward. I wish I could give 5/5 stars, but unfortunately, they fell short on their promise to remove the black tar(?) stuck to the back of my car before we drove off. I'd especially like to recognize the people below who helped me throughout the experience: Cody - Not only did he continue teaching me how to drive manual, but he also drove me home for 2 hours from 10 PM-12 AM! He is one of the most genuine and kind people I've ever had the pleasure of meeting. Kelly - The definition of personable. She not only taught me how to drive manual, but also taught me a lot about myself. I wish she were my aunt. Ashley - The salesperson assigned to me. She was communicative and transparent throughout the entire process. Mr. C - His enthusiasm truly shined through. His service is impeccable. Chris - Competitively beat my written offers with a smile on his face. Mike - Explained every single detail about finances and the world of manual sports cars. Really fun to talk to! A dream experience for my dream car!

    Mazda of Valencia: great cars, theatrical sales pitch, and a customer service department that…read moreapparently ceases to exist the moment your signature dries. Before you buy, you're promised the moon -- add-ons, this thrown in, that thrown in, every feel-good line in the playbook to get you to sign. After you buy, you find out the moon was never actually for sale. The promises evaporate, the calls stop, and you're filed somewhere between "yesterday's trash" and "problem we hope goes away." I left messages. Multiple. With sales, with customer service, every time with a callback number. The response was a masterclass in silence -- zero, zilch, nothing. The only way to get anyone to follow through on what they promised is to become so persistently annoying that doing the job is finally less effort than continuing to ignore you. That's not customer service. That's a war of attrition, and you're expected to win it just to get what you were already promised. The one exception, and the only reason this isn't a one-star review, is John Firo. He's the only person at that dealership who called back, who handled the issue, and who seemed to understand that "after the sale" is still part of the job. Everyone else treats it as someone else's problem. Bottom line: good inventory, high-pressure sales talk that's all performance, and a follow-through rate that rounds down to zero -- unless John Firo happens to be the one picking up the phone.

    Tesla

    Tesla

    3.1
    (37 reviews)

    This was my first time bringing my Tesla in for service, and I had an excellent experience. I came…read morein to have the air filter replaced, windshield wipers changed, and the front camera cleaned. When I arrived at the service center, I was immediately greeted by a team member and directed to the next available advisor. I had the pleasure of working with Isaac, who was incredibly kind, thorough, and professional. He made the entire process feel seamless from start to finish. Isaac took the time to show me how to follow my service appointment in real time through the Tesla app, which I thought was such a cool and convenient feature. I loved being able to see exactly what was happening with my vehicle, when the work was in progress, and when it was completed. He also provided quotes for a few additional services, which I really appreciated. My car was in service for about an hour, and when everything was finished, Isaac came and found me personally to let me know it was ready. The entire experience was smooth, efficient, and stress-free. Five stars to Isaac for his outstanding customer service. When I return for future service, I'll definitely be asking for him again. Thank you for making my first Tesla service experience such a positive one!

    It took three calls before anyone would even escalate the issue to a manager riestrada@tesla.com…read more When we finally reached one, the response was dismissive: we were told the order "processes immediately," that plenty of customers who ordered at 11:50pm on the 15th got the incentive, and that in their years at Tesla they'd never seen a delayed confirmation. Except our own order confirmation didn't arrive until three days after we placed the order -- directly contradicting what we were told. If there's a system delay on Tesla's end, customers shouldn't be the ones penalized for it. At minimum, Tesla should be upfront that promotions require ordering several days in advance, or through a live person, rather than letting the app accept an order and deposit and then quietly failing to honor the terms. Aside from this, we're happy with the vehicle itself. But this experience has made us far more cautious about ordering from Tesla when we were told it would be fine. Tesla should make this right. They can see all search history in the ap, but as a consumer you cannot, they want proof that we don't have. Balls in their court.

    Valencia BMW

    Valencia BMW

    3.4
    (1.3k reviews)

    I wish I could give more than five stars! Gabe helped me…read morecomplete my lease-end inspection after I had a horrible experience at Pacific BMW, where I was quoted over $3,000 in damages that I didn't agree with. I called Valencia BMW, explained my situation, and Gabe quickly got me scheduled for an appointment. He reassured me that he would personally take a second look at the assessment. When I arrived, Gabe was professional, efficient, and incredibly helpful. Within 30 minutes, I was on my way with $0 in damages, just as I had suspected. Thank you, Gabe, for your outstanding customer service, honesty, and kindness. You turned a stressful situation into a smooth and positive experience. Valencia BMW is lucky to have you!

    Every time I come to Valencia BMW, it's a disappointment. I decided to give them another chance…read morebecause it's the closest dealership to my house, but clearly I never learn. My service advisor was Christopher Rawlins. I emailed him multiple times, called him, and even contacted the service manager, Robert, about an issue with my bill. I was quoted one price over the phone, but when someone else picked up my car, the total was suddenly $100 more. At that point, it wasn't even about the extra $100 -- it was about the complete lack of communication and customer service. I sent emails and left calls, and nobody bothered to respond. No explanation, no follow-up, nothing. If you're going to charge customers more than quoted, at least have the professionalism to return a call or email. Valencia BMW seriously needs to improve their customer service and communication.

    Prestige Auto Sales Group - car_dealers - Updated July 2026

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