Solid 4-star experience from the start to the end. My wife and I plus my sister decided to give the Moviehouse & Eatery by Cinepolis a try. We all loved the dine-in concept. There was no hassle of ordering at the concession stand and taking your selections into the theater. Also, another plus of the dine-in concept is the expanded menu. As soon as we were seated, Maddox, our server, greeted us and asked if we had any questions about the menu. We also asked him what he really liked on the menu. He told us about some of his favorite selections. We weren't in the mood for anything from the bar. I ordered a strawberry lemonade, and my wife and sister ordered diet cokes. We told Maddox we needed a bit more time to look at the menu, so many incredible entrees to choose from. My wife and sister both decided on the Avocado Chicken BLT. It consisted of a marinated grilled chicken breast on toasted sourdough bread. the sandwich was topped with a basil pesto aioli, lettuce, bacon and tomato. I decided to order a new menu item, Hatch Green Chili Chicken Taquitos. The three taquitos were served with shredded lettuce, pico de gallo, roasted poblano salsa, sour cream and topped with queso fresco. The theater was completed renovated recently and the recliners were so comfortable. We were also impressed how clean the theater was. We also noticed that all the chair trays were wiped down since they were a bit damp. Right before the movie started our entrees arrived and they lived up to expectations. My wife's sandwich was too much for her, so she shared part of it with me. Undouble, it was probably one of the best chicken sandwiches I've ever tasted. In my opinion, the toasted crispy sourdough bread made the sandwich stellar plus the crisp bacon. There was an incredible crunch when biting into the sandwich. There was the perfect amount of marinade on the grilled chicken. The fries were prepared perfectly and had the proper amount of seasoning on them. An incredible entree I wished I'd ordered! On to my Hatch Green Chili Chicken Taquito entree. As an entree, it was a little bit sparse comprising of only 3 taquitos. The platter should have been included in the appetizer/starter area of the menu instead of the entree selections. If they had included some sides, such as beans or rice, the platter would have been elevated. The taquitos were good, but not great. I expected to taste some chunks of chicken in the taquitos instead of a just a melted cheese filling. They did have a great flavor and had that Hatch Green Chili bite, but they just weren't satisfying as an entree. I am glad my wife shared almost half of her chicken sandwich with me. Maybe if I'd ordered popcorn also, my tummy would have been happier. Maddox, our attentive server, took excellent care of us throughout our movie dining experience. To order, there is a button on the front of each recliner. The servers were very prompted fulfilling our every request. We'll be back again REAL soon to watch another flix and explore additional menu options. Lastly, Moviehouse & Eatery by Cinépolis is a GREAT place to see a movie. They have a wonderful projection and sound system and very large screens. read more

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I had a terrible experience at the Cinépolis in Keller, TX. My family and I pressed the service button three different times to order drinks, and each time the request was turned off without anyone delivering. After waiting about 30 minutes, I went to the bar area myself, but no employees were there. I found the manager, Foster Phillips, and told him we had asked for drinks. He responded rudely, said they were understaffed, and told me to go back to my seat. When I asked again since I was already there, he ignored me. We decided to leave and request a refund. Another employee at the bar agreed to help us, but when Foster walked by, I pointed him out to my husband as "the genius" who kept turning off our service button. Even though I wasn't speaking to him directly, he inserted himself, raised his voice, and said we "couldn't talk to him like that." He then refused to help us and threatened to call the police and have us trespassed, even though another employee was already attempting to process the refund. Because he refused to finish the refund and kept escalating saying he will call the police and have us trespassed, I called the police myself and removed my family from the facility. When officers arrived, they walked me back inside, and only then did he complete the refund. I also told him we would not be paying for the bottomless popcorn and drinks we never received. He resisted at first but eventually agreed. When I asked for his manager's contact information or corporate information, he refused and said, "I'm done with you." I had to call another Cinépolis location to get the corporate number. I also have a police case number documenting the incident. This was completely unnecessary and handled very poorly. The manager's behavior was unprofessional, confrontational, and escalated what should have been a simple service issue. I hope Cinépolis addresses this, because no customer should be treated this way. read more

So, last time I had been to this location was before Cinepolis took over this theater. I had been twice, once had an amazing experience, the other not so much. With having a number of theaters closer to home and a Cinepolis near my parents I just hadn't been back in awhile. I had enough points for a ticket, and a birthday reward to use, so I opted to come see a movie here to give them another shot. When I got here chairs still sat on the bar and the only employee to be found was a vendor delivering kegs. Seriously, it would have been so easy to just walk in and watch a movie and leave. The theater itself was nice. All chairs had a menu already. There isn't a button to call for service, just a QR code. So, I put in my order. The only times I saw an employee was when he brought the other party their drinks & popcorn; and when he brought mine. I got a bottomless popcorn and a drink. I put in for a refill of both items, but nobody came back to the theater for me or the other part there. In the lobby, the chairs had been taken off the bar but there was still nobody out there to greet guests, check tickets, or be there to flag someone down if you needed help. Which we did but unfortunately, couldn't find the one food runner we had seen. Luckily, because I had used earned rewards and used a birthday reward I can't be too mad. I saw a movie, got my drink and popcorn and left. Though if I had paid full price I would be pretty disappointed with the fact I couldn't get any refills. This visit discourages me from wanting to order food from here if I end up coming back... Cause for example: I know I normally order things that come with Mayo to come without it. Based on this experience if my order came out wrong, I wouldn't be able to track anyone down to fix it or just have it taken off my bill. At least at the Euless Cinepolis there's a snack counter you can find someone at. read more

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I really hate to give the place a negative review, but it's deserved. I went with my son to see a movie last night and we ordered food and "endless" drinks. Previews started at 9:15 so the movie started somewhere around 9:30. We had already placed our order and received our food which was good but expensive but it's to be expected at a place such as this. The issue was with the drinks. The movie started somewhere around 9:30. It was nearly 2 hours long. Well, I would expect "endless" drinks to actually come with a refill if wanted especially when you're paying $9.00 each. Nope. Apparently refills were only available until 9:45 which was about 15 minutes after the movie started. Why would you sell "endless" drinks for $9.00 if they're not going to allow you to get a refill? That's insane?. At the very least, it is false advertising. Yeah, I know it's not a major issue, but it really isn't acceptable. read more

Fabulous theater that actually understands today's theater-going public! Great menu, attentive staff, super-smart Manager John and Ice Cold Drinks! This theater actually serves you food and drinks right at your seat. I actually pass a theater half the distance from my home to come to Moviehouse & Eaterie in Keller! Menu is always innovating which is brilliant! read more

Moviehouse & Eatery by Cinépolis - Awesome wings ! - Cinema Near Me - Keller, Texas

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Great dine in movie theater! Big parking lots, good comfy reclining seats, food and drinks are brought out fast. Regular food can be better. My favorite is the bottomless butter popcorn which comes in a steel bowl. I do wish it was warmer/fresher but still good. Last time I went the tray didn't stay still off to the side so that was annoying. read more

My 81 yr old mom and I arrived yesterday at 10:57 for a movie that started at 11:15. We sat down and tried to order at 11:00 and after 10-15 min I started to go get a person and she finally came in. After about another 10-15 min, I got up to check on our drinks and the bar had the ticket sitting there and hadn't processed them yet. Our food came at 11:40 and they forgot to bring ketchup and so they came back at 11:51 (by then I'd went to the bar to get the ketchup.) I think there was only 1 single server taking care of the entire theater. It used to be our favorite theater to go to. I think I'll drive an extra few minutes to go to the Alamo in Denton. Ugh. read more

Do not come on a Tuesday. That was the first and last time we will ever come back here on a Tuesday. Honestly, the service and quality of this theater has been in a rapid decline since Cinepolis took over. We made the mistake of coming on $6 Tuesday which made the service absolutely horrible. We used the qr codes on our seats to hopefully expedite the process of getting our order and help the server out since we could tell it was very busy, but the server stopped by anyways and we simply asked for two waters since that wasn't included in the online ordering system. The waters did not come for over an hour. We did not have water for over an hour. And this was after pressing the button multiple times with no help. Additionally, they forgot to bring out my food as I watched everyone around me that arrived and ordered after me receive all of their food and drinks. This is unacceptable. After reading other unhappy customers' reviews I now understand that our service calls were probably being turned off by the manager as well since we dined around the same time. For the overpriced food and drinks, you'd expect better service and by the looks of these reviews it seems like they need new management. read more

I bought tickets for $5.50 online for Tuesday night (discounted). Originally we had wanted to go to other theaters but they were full and didn't have the seats or times we wanted. I thought it might be a good idea to go to MH&E since they also served food. I also had good memories when I had been here previously. It's probably been years since I've been back to this location and it definitely feels rundown. We walked in ~8:10pm, no greeters. I saw a guy cleaning up at the bar. We walk towards auditorium 2 to the left. The floors felt sticky. The workers are busy cleaning up from the last movie it seems. No one looked at my tickets but I figure they compare who's sitting in what seats. The seats recline but aren't as comfy as my couches at home. We arrived early to order food and the pre-film was extremely bad quality. I guess most people don't even want to watch it so why not. I was definitely feeling hot during the movie. I wondered for a second if we were watching sound of freedom or Barbie? Luckily the quality was restored for the actual movie. The fried pickles and fries were $7 (discounted) each. The strawberry lemonade was under $10 for bottomless. The fried pickles weren't bad in terms of taste and texture, not too salty either, but the sauce didn't really seem to complement the pickles. I liked the parmesan truffle fries more than the fried pickles. I like the aioli sauce and would've liked a second one (which I now know to ask for in advance since by the time the second one came out I was basically done with the fries.) I would recommend the strawberry lemonade, sweet and tangy. I think it tastes better chilled. Overall, the movie experience and the movie itself was alright. We probably won't be back though as there are more comfortable theaters out there. Cool idea in terms of serving food during the movie, but I do think it puts a strain on the workers. I don't remember if there was a place that lets you order from your phone or not but here, you can push a button to get your server's attention. I feel bad but it is what it is. Our server came very quickly any time we pushed the button so I do feel like she was definitely hard working and attentive as she could. read more

Moviehouse & Eatery by Cinépolis - Truffle fries - Cinema Near Me - Keller, Texas

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We thought it would be a good idea to visit this Moviehouse & Eatery for our anniversary, but left fairly disappointed. We came early and thought we'd have a drink at the bar, but there wasn't anyone at the bar to take an order or make a drink. Two employees walked by and urged us to go into the theater and a server would take our order. I guess our plan to drink at the bar wasn't a possibility. So, we went in the theater to see that multiple tables at the seats were dirty. There were only streaks on the tables and seats and there were still crumbs everywhere. You'd think they'd at least wipe off the tables in between uses. We ordered the mozzarella sticks, which were $14. Six small mozzarella sticks came out. They were good, but definitely not worth $14. Then we ordered a two patty burger. It came out luke warm and the patties were bland and from frozen patties. Plus, they only gave a half cup of ketchup for the burger and the fries. Then, we decided to finish it off with shakes during the movie. The shakes were very good, but they were all sticky on the outside. Since it was already dark in the theater, it was a struggle to clean off and our hands were all sticky. All in all, the staff was very quick to respond to the call button, but the experience was wrecked by not being able to drink at the bar, the dirty tables, the overpriced, non quality food, and the sticky mess. I just got the feeling that the staff really didn't care to provide quality service. read more

Seats were nice but everything was so terribly over priced. Anytime I take my family of 5 to eat, we expect to pay close to $100 for us with tip. This movie was $174 with 20% tip on our food. I would never bring my kids back for the price of the food. Absolutely ridiculous and $23 for a glass of the cheapest wine is just crappy. read more

It pains me to say it but Moviehouse and Eatery in Keller has gone so far down hill I might have to start going to a Cinemark. I ask for Moviehouse gift cards every year for Christmas as one of my treats for myself. My son even worked here for a few years in the theaters heyday. But ever since Cineapolis took over I have seen a decline in drinks from the bar, food quality and the condition of the theater. The food quality is not even close to the same as it once was. Also the timing of the way they serve the food is OFF. Order pizza and fries and the fries come out 20 minutes prior to the pizza arriving. Even though you let them know it was a meal. It's juat weird. Cookies aren't as good. They have fries with queso and other add ons that used to be DELICIOUS! Now the queso is watery and now they add this gritty green dressing to the dish. I could go on. But I am just disappointed. The place used to be beautiful and well cared for. One of the employees let me know that they used to have a crew come in and clean every night. But now they come in and clean once a week!! His words "so if we something like spilled ketchup, we may be able to geab it but not if we don't time. They floor across the aisle from me is shiny with grease or some spilled substance. Terrible. The employees here are SO NICE!! But this place has been run into the ground. read more

Moviehouse & Eatery by Cinépolis - Condition of seat - Cinema Near Me - Keller, Texas

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One of my pleasures is hanging our with my daughter on our weekly "Daddy-Daughter" dates. We love to come by the Cinepolis for the movie experience, but have never had one of there meals before a movie. My daughter ordered the Shaved Ribeye sandwich, and I was quite surprised how tasteful this was. I finished one of the halves, that she couldn't finish. The sandwich was very good, bread was very soft, and the ribeye meat was very tender. It was lightly coated with a cheese sauce, which wasn't over the top, but just right. Fries weren't bad at all either. Now let's get to the price, so carnal knowledge, that anytime you purchase any beverage, snack, or candy at a movie theater, you should know that your going to be paying premium. I enjoy spending time with my daughter, so the memories with my kids are worth a little splurge every now and then. read more

Moviehouse & Eatery by Cinépolis - Shaved Ribeye Sandwich w/Fries. - Cinema Near Me - Keller, Texas

This place is nice & clean! Recliner seats and spacious rows. Employees were kind and dine in service is quick! I definitely recommend the churro donut. So tasty Will definitely return. read more

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I came here during Independence Day to see sound of hope. If you order your tickets online you just walk in and proceed to the movie theater. There is the option to order food using a call button, however I couldn't find where mine was. Thankfully, there was a server nearby and I placed my order with him. They provide you with an extensive and expensive food/drink menu. I had the churro donut which came with a scoop of vanilla icecream which was delicious and filling. Sound of Hope was suspenseful, intense in some moments, heart felt and a beautiful representation of the gospel. I would recommend seeing this movie. read more

I love the convenience of having a movie theater in keller but the food is not always great. my son does enjoy going here with his friends.

Today was $4 movie day- I have no idea why but all the theaters were doing it so we chose Moviehouse and thought we'd eat there since the menu online looked good (but notably the prices were not listed online). Interior is nice, full bar set up with you walk in it looks like a lounge. Stadium style recliner seating in the theater with food tray, everything was comfortable and it working order so why 3 stars- the food. For being a movie theater I think it's not bad, had I eaten the same food at a restaurant I'd be disappointed but for an elevated concession stand it's ok but WAY too expensive. You have to order everything at your seat, there is not the typical cafeteria style popcorn, soda line, it's all order from your seat (button on your chair calls the server) and a person drops off your order. I was told by the sever the Asian Poke was popular so I was intrigued and thought found a hidden gem, I didn't. The tuna was stuck together like it was once frozen together and food prep didn't attempt to separate the pieces. The Asian bowl is a mess, soupy on the bottom with less than fresh ingredients I made a huge ordering mistake and do not recommend. The rest of my party had chicken wings and pizza. The fries were fine and I liked the thin crust of the pizza but it taste like any $5 frozen pizza you can heat at home. The food is SO expensive for what you get, our three meals with popcorn and single soda was + $80 after tip and not satisfying . I recommend the business look into the poke bowels and add some spinach to the bottom to act as a lite dressing for the sauces and provide some needed crunch and needed freshness. Might be worth adding a food daily deal sometime too, especially for cheap items like popcorn. Also, after people eat, they're stuck with a pile of dishes for two hours during the movie. A tray/cart of some kind would be nice to download dinnerware so patrons don't feel trapped in their seats/can't bend knees up or get cozy in fear of hitting the tray table. Half price Tuesday with happy hour might be the best deal here, just ensure you eat before you arrive and bring nose canceling headphones, the commercials prior to the movie are heavy metal concert loud- it's miserable. read more

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Unfortunately, the service has gone down lately. I have been there twice in the past month and twice the service has been inconsistent, from been unprofessional with the customer next to me to taking too long to take the order ( about 20 minutes after pressing the button) to missing some items on the order and then bringing the wrong item again..definitely will be trying a different movie theater that I can feel the service justifies the price.. read more

They charge NINE DOLLARS FOR A DR PEPPER. No one came to refill it once. Do not come here unless you enjoy being robbed.

I took my son to see the movie fantastic 4 and when we got in there. I ordered him a Vanilla Milkshake. Well, they put malt in it and when they brought it out it was he did not like it at all, so I called it attendant back and he said. Well, you're not doing this to get your money back. We can replace it well. They replaced it with a chocolate shake, and it was even worse. So kind of bums me out that you sell a product that you don't back up with actual concern for the guest. So that's why you get a one star. read more

terrible service at the Keller location. perhaps our service buttons were broken? We had to flag down someone anytime we needed something. After pressing the buttons about 8 times between us and nobody came- I went to find someone to refill a water and Diet Coke. This is after our food was delivered to us without napkins, cutlery, or the correct sides. When I find three waiters in the hall, and I asked for the refills explaining we had pushed the service buttons multiple times- one of the waiters responded with, "Good for you" while I don't expect white glove five star service at a fine-in movie house, "Good for you" is an unexceptionable response to any customer. read more

It pains me to give this review but I must sinxe it was so bad last night. 1. We went to the 9:20 pm showing of missing last night 2. We were told kitchen was closing in 5 min so we needed to order right away if we wanted food 3. We were told no worries you can still get popcorn and soda if you want. First I did not realize the time we chose would impact our level of service Next We ordered and food came out ice cold Have you ever eaten a lobster grilled cheese ice cold before????? I can now say I have and it wasn't good. Then we asked for soda and more popcorn and they told us kitchen was closed. For later shows on a weekday not receiving unlimited refills on popcorn or no drinks you need to say something on your website. I am disappointed in the level of service. You used to be good. Has management changed? It was so sad because it ruined the experience last night read more

Wow the quality of food and drink has deteriorated so much since being taken over by Cinepolis a few years ago. Back in the Moviehouse days they had food you actually wanted to eat. Even the pizzas are bad. We still go but we order nothing. read more

Always a good time at the Moviehouse. Very good food and all the seats are comfortable with great view of the screen. No blind spots. read more

Moviehouse & Eatery by Cinépolis - Burger Platter - Cinema Near Me - Keller, Texas

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Their prices are ridiculous now . A soda or lemonade is 9.00. If 2 people get a burger and fries with a drink then you are paying 60.00 They have prices to shut down in the future. We will not go back read more

While the food was good, it is severely overpriced. $14 for 5 small (and likely frozen) mozzarella sticks is absurd! Also, while I know theaters tend to be to on the cool side, today seemed abnormally cold and I (and other guests in my row) complained about it but it didn't appear that anything was done about it. read more

I'm sure everyone feels as though movie theaters in general have been overpriced for decades but 2 dr. peppers for $18 is outrageous! 2 burgers, 2 two chicken tenders with drinks for 4 people costs $120 not counting the $68 for the tickets. This place has turned into a scam. I could have gone to Benihana for that! read more

Finally a movie theater where they actually have great food!! Their loaded tots are a must have and their buttered popcorn is excellent too! read more

Moviehouse & Eatery by Cinépolis - Popcorn - Cinema Near Me - Keller, Texas

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The movie house opened in 2015 and really need refurbish badly. Seats are just so old. Today, we went for half price movie on Tuesday and many bugs flying around. Not coming back. Management should do a better job. And just sound but no previews. read more

Moviehouse & Eatery by Cinépolis - Cinema Near Me - Keller, Texas

So we went back today, thought we'd give it another try. IDK if it's an advertiser issue, but seriously, I can't go back. The ads before the move are so loud that I had to go to the women's room and grab toilet tissue to roll up and shove in my ears. The movie audio was better, but it's not a pleasant experience. What is crazy to me, is that I have a hearing impairment, and still it was painfully loud. I asked they young lady that took our order if anyone else ever complains. She said no, but that it's almost impossible for her to hear the guests when they place their orders. We tried, and we wanted it to be a good fit, the other issue is that one of our guests has mobility issues so we have to sit in the main isle/walkway where the only handicapped seating is. The seats are shoved against the railings for the steps leading up to the other rows, so it's pretty distracting with servers going up and down throughout the movie. And the condition of the seats and tray tables are pretty worn out. It's too bad, but yeah, I can't see us going back. read more

Your experience may be better or worse, depending on the condition of your chair or how busy the staff is that night. Overall, its gonna be mediocre food and a mixed bag on service and seat quality. I live in Richardson, so the only reason I drove all the way out here was for a family member who lives closeby to this theater. I was feeling adventurous and wanted to order a meal during dinner, which I rarely do since the food wont be special. I ordered the spicy meatball pizza and popcorn with actual butter. The pizza itself tasted more like that grocery store flatbread premade in a bag than a wood oven cooked dough. The cheese was OK in texture but could have been cheesier in flavor. The meatball themselves were kind of sweet. Not sure if someone knocked over some sugar into the mixing bowl, but I wish it were more savory. The red peppers were just the right amount to feel a tickle in my throat but not leave me sweating in pain. The popcorn wasnt fresh, but it wasnt as stale as others mentioned. This was certainly better than any day old popcorn Ive eaten! Id say this popcorn was at least a few hours old, but it still had a good texture. The regular amount of butter is a little light handed, so if you want every bite to be buttery, you better ask for extra. The salt content was a touch heavy handed, but it was manageable with the several orders of water I sipped throughout the show. The worst part of my experience is finding out the seat I purchased a ticket for. The chair looked like it came out of a knife fight with how torn and tattered it was. Visually horrid, but my seat at least felt comfortable. The hydralics in my chair had no problem, and I was basically laying down while watching the movie lol. Service here is a flip of a coin. Either youll get attentive workers with friendly voices or clueless newbies who struggle with stringing full words together. If you want to make substitutions or modifications, you better be as clear and direct as possible, cause the servers dont seem to pay attention to details. I ordered water no ice and got ice everytime. My partner ordered a salad no tomatoes and there were a pile of tomatoes to greet her. My in-law asked for a regular old fashion and got the special flavored one the second time around when it wasnt asked for. Timing wise the servers took our orders within 10 minutes, and my food came out within 15 minutes of the movie. I think that was pretty good, considering how some people saw super slow turnaround. My seat had a working call button, because the first time I used in early in the movie, an attendant responded to it. I pressed the button again and it took 30 minutes before anyone decided to check on me. May have to flag people down since the call button work intermittently on seats. Considering how much you end up paying at the end, its a mix between a sub-par to mediocre experience. I wouldnt ever come back here, unless my family insists the logistics makes sense to come here. read more

Long Review Alert: They were not busy and nobody was really there. This place needs new management that cares about the growth and success of the business and knows what hospitality is. This was my husband and I's first time coming here and we decided to try it out because it was his birthday and we love dine-in theaters. Upon walking in, there were about 4 people sitting at the bar and 2 employees (one of them seemed like the manager). Several other employees were walking around, but not one person greeted us. We saw a sign outside that said "Purchase tickets inside" but there was no direction as to where we needed to go to get our tickets. We had already bought our tickets online, and just needed to retrieve them. Confused, we walked over to a counter marked Guest Services and played with the computer there until we figured it out (didn't take long, but some help would have been great). After grabbing our tickets we walked over to the bar and sat down. Unfortunately, we still were not greeted by the bartender or manager behind the bar and they were both close enough to have at least greeted and acknowledged us. It took my husband asking how they were doing and telling them it was his birthday for them to say anything to us. My husband asked how it worked and if we were able to order our food at the bar. We were told it's best to order in our seats but take care of the bartender before heading to our seats, so that's what we did. On our way to Auditorium 1 to see Bad Boys 4 we saw an employee with some food in his hand that had been sent back. Looking at that food I thought to myself, I would have sent it back too. The fries looked cold and the food did not look presentable at all. The Drinks: The drinks were good and of pretty good strength. The bartender could have used a little more personality and given more hospitality, but I understand that comes with being comfortable in your position. The Theater: Walking in, the theater looked big and spacious. Very clean in the theater itself. A little disappointed that we were forced to pick certain seats when there were only 7 other people in the theater, but we were able to sit in the seats we wanted initially. We pressed the red button and waited for a server (mind you the entire eatery was pretty empty, so I'm not sure what took so long). The server finally came to take our order (very polite kid), then I headed to the restroom. The Bathroom: This was the most disgusting bathroom I had been in, in a very long time. Stuff all over the floor, the stalls were disgusting. Dirt and filth on the back of the toilet like it had not been cleaned in weeks. Pee and trash and hair in the floor, I didn't want to touch anything. (I ended up getting a paper towel, putting soap on it, wetting it, then wiping off the toilet and I still didn't sit down, I squatted). The Food: I ended up ordering a classic burger and added bacon and fried egg. My burger looked good at first, but instantly fell apart when I picked it up. How frustrating to eat a burger where the bun won't stay on and you have to pretty much use a knife and fork to eat it. I dealt with the messy burger and just got it all over my freshly washed hands. The truffle fries were ok. The cheese was not melted on so the cheese fell off the fries every time I picked one up. When I was done with my messy burger and fries I ordered the bottomless popcorn to snack on during the movie. About 3 quarters of the way down I found a stick in my popcorn. It was a food toothpick that should have been in my burger to keep it together, but I found it in my popcorn l. I pressed the button to call the server and asked him if it was supposed to be in my popcorn. He flashed his light on it and said "not at all" took the popcorn and came back with another one. He did remove the popcorn from our bill, but I was nervous to even eat the second batch so it basically just sat there. All in All: I gave this place (2) two stars because I see the potential. I would love to try this place again in the future, but they need to work on some things first. read more

Wait staff was great, but seats are in rough shape. Arm rests and tray table were peeling. read more

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Very disappointing again. It's been a year and a half since we went to a movie...due to the pandemic. Our last experience here was bad service. Once again our hopes were met with mediocrity. $25 for two tickets and $55 meal (no alcohol) should have MUCH BETTER service when there's only 8 other people in a movie showing. The girl that delivered our food was separate from our waiter and her attitude with each encounter was that she didn't want to be there. We got the call button and asked for a soda refill half way thru the movie. Our waiter came and took my wife's empty cup and never returned for another hour until he brought the check. Sorry guys but big fail. Especially not for the prices we pay. read more

jackie is the sweetest. She was so helpful! We will be back again to this lovely establishment soon.

We had a wonderful first experience here ! Mason took such great care of us and so did the runners and the manger. The Brussels sprouts were not good and did not include bacon so we had it replaced with the delicious fish and chips. The nachos were also SO good! We will definitely be back ! read more

We've been coming here since it opened, although we haven't been much due to the pandemic. Let me tell you, this place is now trashy. You can see in my pics how bad it is. There is obviously no care to how bad the seats and tables are. $40 for three tickets at noon on a weekday? No thanks. I won't do this again. There are so many nice theaters around now that have matinees. Why would you want to go here and pay these prices for this experience? Not to mention how overpriced the food is. It is more expensive than your average theater. There are more choices food wise than a normal theater, but still, the cost is just out of hand here. read more

Moviehouse & Eatery by Cinépolis - Horrible seating everywhere. - Cinema Near Me - Keller, Texas

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The heat was intense at first inside the theater. The wait staff even said something about it and radio'ed someone to turn it down. Seemed to change to normal only to crank back up what seemed 1/2hr later. Never sweated at a movie in my life until this movie. Spoke with the manager after and told him our displeasure. He said he had no control over the temperature of the theaters that he message corporate offices since they control it. I'm like wow, never heard it not being managed on premises. He did nothing to remedy the situation so I said we wouldn't be back. read more

Went to see creed it was amazing! Great service & food and old but comfy chairs! :) highly recommend for date night! read more

Moviehouse & Eatery by Cinépolis - Seating and screen - Cinema Near Me - Keller, Texas

Haven't been back since the planned renovation. Some of the seats had broken call buttons and the upholstery was worn. Movie experiences were great and the food and drink selection was adequate. read more

Moviehouse & Eatery by Cinépolis - Bloody Mary - Cinema Near Me - Keller, Texas