I usually don't write reviews. Excellent work done by both…read moreChris Thorne and Steve..Professional and respectful, clean and did a good job, Chris is very skillful..If you need replace a new water heater, make sure you ask for Chris Thorne and you will not be disappointed.

Had an amazing experience...with an awkward replacement in back of closet, in loaded apt, worsened…read moreby, unloading all for access. Danny and Christopher, were the sweetest, and went above and beyond...Truly the kindest. Also nice interactions with Maria and Sabrina What a nice, business. Owner must be terrific, too.

We called The Rooter Company and were lucky to have Jesus come out…read more He was right on time, super professional, and easy to talk to. He explained everything clearly and made sure we understood what was going on. It ended up not being a serious plumbing issue (thankfully!), but what really stood out was how honest he was. No pressure, no upselling -- just straightforward answers. They've actually done drain line work for us in the past, and experiences like this are exactly why they continue to be our go-to plumber. It's hard to find a company you can consistently trust, and we really appreciate the quality of service and communication every time. Highly recommend -- and definitely ask for Jesus!

Called at noon and said they could fit me in. Within 7 hours only got an automated text. I had to…read morecall and cancel. Only reason it's not a one star review is because the operator was polite, not her fault. Also she offered a 10% discount. Just to clarify I didn't get any work done so I can't grade quality or pricing. But they couldn't even call me back to reschedule or apologize.

I first spoke with Zach over the phone, and he was very pleasant, helpful, and easy to work with…read morethroughout the scheduling process. Daniel installed my new water heater today, and I couldn't be happier with the service. He was extremely thorough and never rushed the job. While replacing some valves, he discovered another leak from an old section of pipe and quickly identified the issue. He replaced the faulty pipe at no additional charge, which I greatly appreciated. Daniel was polite, professional, and patiently answered all of my questions, taking the time to explain everything clearly. He was also very careful while working, making sure to protect my walls and surrounding area when using a torch to solder the pipes. He kept the work area clean and showed great attention to detail throughout the installation. Overall, I am very satisfied with the work Daniel and Zach provided. Their professionalism, honesty, and quality workmanship made this a great experience. I would definitely recommend them to anyone needing a water heater installation.

Truly an Honest Review -…read more First off, The Water Heater Company fixed the issue with the pilot light on our Rheem Professional water heater, which had been going out after hours or days of use. This had happened in the past when we first purchased the unit about four years ago. At that time, I replaced the burner assembly and control valve, and the problem was solved. I never found out the exact cause, but it was fixed. Fast forward to today, and the same issue started happening again. Unfortunately, I was away on business, and my wife was home with the kids, getting tired of relighting the pilot every morning and sometimes multiple times during the day. We called The Water Heater Company, and their service and communication were excellent. After diagnosing the issue, they contacted Rheem and ordered replacement parts under warranty: the burner assembly and control valve. They gave us three options: replace the two parts under warranty, replace the entire water heater, or install a tankless water heater. Because this is a very expensive unit that otherwise works well, we chose to repair it. Here's my honest opinion. As a fellow tradesman, I understand that skilled work is expensive. Still, the labor charge of $800 felt very high for what was essentially a warranty part replacement. The first visit took about an hour, and the second visit took around 50 minutes. I understand there's drive time, phone calls, office staff, insurance, tools, and scheduling overhead, but it still seemed excessive. Maybe I'm looking at it through the eyes of someone who usually handles these kinds of repairs myself, but I was away for an extended period and needed the problem resolved. So I'm torn on the rating. Quality of work: 10/10. Professionalism: 10/10. Price: 4/10. In the end, though, I paid for peace of mind and have the issue fixed correctly than save a little money and end up with a possible poor repair.

Good communication. Priced fair. Immediate response. What a positive experience dealing with Dennis…read moreand Galin? They know their stuff when it comes to water heater installation. Dennis gave me a straight forward answer on whether to repair an old unit or replacing it. Pricing is excellent for the quality work Galin performed. On top of it all, the work was initiated and completed the day after talking to Dennis. Thanks you for the excellent work.

First, he provided speedy service. Based on the diagnosis, he provided us with optional…read morerecommendations. He then installed a new water heater in a short time and hall away the old one. All in a very nice manner. So far the new water heater is working well. I Hope we can enjoy the new water heater for a long time. I will surely recommend your company to our neighborhood.

Came ahead of schedule and diligently figured out the issue. Very professional and personable…read more Would recommend. Giovanny went above and beyond.

Fast appointment and very friendly employee! Arrived at the house and quickly got to work and…read moreexplained what the problem was and how he was going to fix it! I'm happy with the service I received! The service guy was great!

I can't say enough about how great and honest this company is!…read moreI had a big company come out and told me that my pipe was so clogged that they needed to be descaled and hydro flushed. They brought me out to look at the camera they put up the pipe to showed me how much it was clogged and told me it was going to cost $3800 to fix it. I definitely wasn't going to do that until I got a second opinion. Long story short Graham plumbing came out and showed me what was on his camera and there was no debris in the pipes at all like the other company showed me. What ever they showed me wasn't my pipe. The Graham tec probably could have told me the same thing or something close to that to make money but he was so honest with me and said I didn't need to get that done at all. The technician explained everything to me so I could really understand what needed to be done. He was so professional and thorough and I will never use another plumbing company! They are a family owned business and I love to support companies like that! I highly recommend this company if you want someone honest and someone who knows what they are doing!

They came out with an hour of calling them. The tech was able to unplug the clogged drain. Good…read morejob.

Miguel was a god send He was courteous and honest…read more He fixed my disposal and did not charge anything!!! I am now a loyal customer Thank you Miguel

Communication was clear and timely. Appreciated the quote without having to fill out a survey…read more Arrived the next day as scheduled... in a Saturday. The technician was able to quickly diagnose and fix the issues. In addition, made some recommendations for future issues.

My Tech was Belman; prompt, polite, knowledgeable. I highly recommend this company for any…read moreplumbing issues! He went over and above! Excellent Thank you

Joey and team were great!! Fantastic service, on time and clean! Thank you Plumber XP!!!read more