Amazing! Came in 10 minutes. Replaced water heater. Took old. Reasonable price. Very professional…read moreand kind. Would highly recommend this family company.

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I am not known for poor reviews but this is one of them…read more Hired Isaac a couple of years ago for an inspection and cleaning on our furnace, tankless water heater and air conditioner. Was pleased with the service so we bought one of their expensive maintenance plans. First of all, you have to call them every year to return for a cleaning and inspection. They should call us to schedule service thru their expensive plan. Fine. We are considering moving so I called for an inspection and cleaning. They wouldn't do the A/C bc it was February. Again, fine. Well the nightmare began. Now keep in mind everything worked perfectly prior to this service. Again, cleaning and inspection. Tech started inspection. Soon I heard a half hour of very loud metallic banging. I asked how it was going and was told he was trying to free a part to clean and check it. In the end, couldn't get it. Specialist had to return. Specialist returned and said igniter was bad. Changed it and it cost $162 which was the cost after the $600 maintenance plan previously mentioned. Pretty quickly we noticed more trouble. No hot water for a number of minutes. You may say no big deal but try running your bath for 3 to 5 minutes bf you get hot water. This happens on every faucet too. So we called again. Tech came and now found a bunch of gas leaks and the heat exchanger was bad. Cost $300 after their wonderful $ 600 maintenance plan. They also repaired some of the gas leaks. Said RGE had to fix another one. RGE came and said no leak. Hmmmmm... And I can't help to wonder how much of this is a result of the first Tech banging away full force on a very intricate and fragile piece of equipment. And we don't even have the new heat exchanger installed yet!! No call with an update, no call to schedule appt. Nothing. 2 months ago we called for an inspection. $500 later (not including the investment in the $600 maintenance plan) we have a non properly functioning water heater, no appointment and no plan. So much for hiring a big company for expertise, service and peace of mind. Ill update when, I mean if this gets resolved.

It's weird that I felt a sense of relief when I read all those negative, one-star reviews--at least…read morewe're not alone in having been taken advantage of, treated poorly, spoken to rudely and with dismissiveness... Isaac's lack of concern for their customers since they were bought out is, frankly, breathtaking. That's bad enough, but perhaps worse is their practice of upselling vulnerable customers. They quoted us a price for a new tankless water heater that almost knocked us over. We ended up going with someone else for roughly half the price! Then they sold us a replacement air filter for the furnace that turned out to be a hospital-grade system that was way, way beyond our needs--with a price tag to match. Yes, it's on us that we fell for it, but it was during the pandemic and Isaac took advantage of the widespread fears many of us had for our safety. We have been Isaac customers for decades, and we have been GoldCare members for at least half that time. We have paid Isaac tons of money, for new furnaces, a new air conditioner, a tankless water heater, a dehumidifier, and an air filter. We have paid the monthly fee for their service plan. In all those years, there were only two times that we needed anything other than annual routine maintenance. Once was when the tankless water heater stopped working late in the evening. Rather than send someone out, per our contract, they coached us on the phone to fix it ourselves! We were successful, so we chalked it up to a kind-of-funny experience and moved on. The other time was when our fairly new furnace wouldn't come on--on a very cold day. We called, and a rather distant and nonchalant call center rep told us that it would be four days before anyone could come out. We reminded him that we were GoldCare members, and were supposed to get priority service. He didn't care...and let us know that. When we suggested that perhaps we would cancel our premium plan since it didn't seem to get us anywhere, well, that was fine with him, too. He would forward us the cancellation forms. No attempt at customer service, no attempt at customer retention. All this led us to look around for another contractor. We were lucky to have found someone we can trust. But one of the surprises we got was how much the annual maintenance of our air filter would cost. That's when we learned that Isaac had upsold us to a hospital-grade air filtration system that was way beyond what we needed. But the best was yet to come. We called Isaac today to cancel our GoldCare and SilverCare memberships, and our annual maintenance appointment. Once they got through leaving us on hold, hanging up on us, transferring us to another hold, we finally got through. Nick asked us, somewhat perfunctorily, why we were cancelling. We told him what we have related above. He had no reaction whatsoever, expressed no apology, no regret at losing us. But he couldn't wait to tell us that the GoldCare agreement for the very expensive air filter had just started and we were stuck in it for another 23 months. He would not even acknowledge our request for consideration, given all we had been through. Just kept repeating that we were stuck with paying them for another 23 months whether we used them or not. The most he could do was send us a copy of the agreement that we already had in front of us. We originally signed with Isaac when they were locally owned and had a well-deserved reputation for being part of the community and genuinely caring about their customers. Things changed when they were acquired by a private equity firm. They lost their focus on their customers and their community and became ruthless and rapacious. We are glad to bring our business to locally-owned firm from now on.

AP plumbing responded very quickly to my call. I had a problem with my toilet on a Friday morning…read moreand I am elderly and disabled and asked for their service as soon as possible. They responded within 4 hours One of their representatives were at my door. My problem was fixed within an hour and I was very happy with the service. I noticed that they probably were a little pricier than I could have gotten if I had inquired around but I wanted it done I wanted it done right and I wanted it done right away and they provided all of that. After paying my bill I read up a little bit more on them and saw that they offered a senior discount. I called and without hesitation I was told they do offer a senior discount and they would be sending me a check. Within 5 days I received the check from them. Overall I would say I am very happy with them.

Dont do emergency calls…read more Have to call in the morning to make an appointment Then you shouldn't be in business then

My shower drain was clogged, I tried draino and it did not resolve the issue. I called this company…read moreand they sent someone out who didn't help. They literally looked at it 5 minutes and said they could not resolve the issue and that they would have to take out the ceiling and all this BS to get to the clog. They also said they don't do finish work if they have to rip out the floor/ ceiling. They never sent me a quote and I resolved the issue myself later by more extensive research on the issue. This company is a scam and should not be used.

Stay away!! Extremely overpriced, forgot to re-attached the house grounding cable so my home was…read moreun-grounded for several days until I figured it out. When I spoke with the owner she really didn't seem to care.

Initial response to Inquiry was prompt and an appt was scheduled. However on day of appt, they did…read morenot show up and I messaged to find out they had an emergency roof project since 7am so can not come out and would need to reschedule. I completely understand that their emergency roof project is a priority and we can not control Mother Nature. They apologized and I said I could send pictures for an estimate. I mentioned I would appreciate knowing ahead in the future since I also had errands to run for my business but waited since appt was confirmed. I then received a response that the owner no longer wants to pick up my project. We all have emergencies and work to do. It's just common sense professional courtesy to notify others when you can't come out, have an emergency, or need to reschedule rather than keeping one waiting without any notification. Then cancelling because someone tells you that it would have been appreciated if you notify a client ahead of time that you weren't going to show up. Though they may have been great with someone else, I will never know since that opportunity was lost with me.

Highly recommend this company. When our skylight was replaced, there were gaps in the drywall. Hub…read moreChan Remodeling insulated it, fit new trim and sealed it. They did a great job and prices were very reasonable. Will be using them for more projects.

Mini Split they put in did not work correctly (did not heat anywhere near set temperature), and…read morewhen I called for service was mocked by the service person for not calling them more quickly, and then they said they would charge to figure it out, even though it had only been used for a total of a few months. They do not stand by what they sell. Go elsewhere.

After another big-name, local company let my 90-year old mother down and left her w/o adequate heat…read morefor 2 weeks with 20° temps at night, Hawn came through with flying colors. The attention to detail, communication and personal interaction with the owner and his son visiting my mother during the install and once after, earned my respect. Their price was fair and their service was fantastic. My mother is all set and has heat once again, thank you, Hawn. I would recommend these guys to anyone.

Kiefer plumbing was able to install a new hot water heater the same day I contacted him. I didn't…read morehave to go without hot water for a second day. He worked until the install was complete. The installation was not without problems but he was able to complete it. I am pleased with his ability and promptness, Donna E.

We had a broken garbage disposal and we were back in business by the end of the day , great service…read moregreat pricing super dependable . We couldnt be happy with our service . 2 weeks after we needed new valves for our washer and dryer and we called Kiefer . If you want someone who goes the extra miles he is your guy . Thanks Kiefer C.S./S.P.