The lady working at 7:55pm on 7/26 is the sweetest. 5 out of 5 for great customer service.

I have been here a couple times. Maybe they are not the fanciest cookies but I like them... especially the mini ones. They are small so I don't feel too bad when I eat them. I have done their too good to go bags. They are not bad either. TGTG cookies are a day old I think and not the freshest cookies but taste okay. I put them in a microwave for a little bit and warm them up it's pretty good. And the person who helped me put together the bag was super nice and he gave me some extra so I will definitely come back again soon. read more

Mrs. Fields Valley Fair Mall - Bakeries Near Me - Santa Clara, California

Rude staff, So I waited in line to order but when they got to me the cashier just turned around and went to the back. I waited for a bit but he didn't come back, I could clearly see him glancing out from the back a few times though I just wanted a cookie, but Now I'm questioning why he didn't want to serve me read more

Still the best cookies. Great Service.Busy with lots of shoppers. The mall was beautiful and huge .

Their cookies have gone downhill. Last time I bought some they tasted stale, and the girl was not pleasant, like she didn't want to be there. read more

Any Mrs Fields sells the best cookies you will ever have. It is nice that they are so consistent. Our favorite are the semi sweet chocolate chip nibblers. This time we tried a couple of the white cookie that is called butter cookie or something? And it was amazing. I wish we would've gotten way more of these so try them if you have not The cookie tins are a little on the expensive side so we decided to get them in a box instead since it was a birthday gift. It took them a while to find a box but we did not realize until we got home that the box was a little bit roughed up, which was disappointing read more

I bought a gift tin and 6 cookies here, total should have been around ~$27 I was accidentally charged $35. I went back not even 10 minutes later and explained the situation and it was pulling teeth to get my money back. Eventually I left with $5, and I tried to tell them I'm owed closer to $8 actually and they told me 'you know tax....$5's close enough'. Not getting my refund wasn't even the worse part. One of the workers tried to convince me I wasn't owed any money at all. Tired to fight me on what I actually paid for and eventually conceded I was actually owed $2. Zero clue where he got that number from. Oh, and no one actually used the cash register to figure out how much I was owed, they just used the calculators on their phones. Whole situation was poorly mishandled, honestly felt like I got cheated. read more

One of the worst cookies I've bought. Ordered via TooGoodToGo and got a mixed bag of mini and regular size cookies with various flavors. But most of them tasted dry, undercooked, and doughy. Not much flavor and the only way I can describe is sweet. Would not get cookies from here. Rebaking the cookies did not save them. read more

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Amazing service, we had an order messed up by another location and they went above and beyond to fix the other stores mistake. Thank you very much and I hope you get amazing business going forward! read more

This is a great place to get a fun birthday cake for someone that loves cookies. They make a massive chocolate cookie cake. Called in the order and it was ready when they said. Everyone enjoyed the giant cookie. I am sure their smaller cookies are also good. read more

Mrs. Fields Valley Fair Mall - Giant Birthday Cookie - Bakeries Near Me - Santa Clara, California

Definitely satisfied with my order ! I got a custom birthday cake for my girlfriend and my self's anniversary.! It was delicious and looked amazing. Awesome customer service and for sure will reorder for other events ! read more

Mrs. Fields Valley Fair Mall - Bakeries Near Me - Santa Clara, California

Id put 0 if possible but I can't. We put in an order for a mini daisy cookie cake that needed to be ready by 12:00 pm today but when we got there the girl was confused and had to text her manager... then she told us she didn't see the order so it wasn't ready. Now have to look for a last min dessert, steer clear if you have an important event they are clearly unreliable, how frustrating. read more

this store is known for their cookies but i did not get that lol. i got their matcha viet coffee and it was honestly so good! much better than i expected and the coffee flavor was strong. although the matcha wasn't too strong and i didn't really taste it, i don't mind because the coffee was good. they are very quick with it too. definetly want to come back here and try their pink haze viet coffee and maybe a cookie too next time! read more

Mrs. Fields Valley Fair Mall - Bakeries Near Me - Santa Clara, California

it is just a store but as you know mrs. fields cookies are always top notch mostly the white chocolate macadamia nibblers. as usual buy fourty nibblers and you will get another twenty and hey plus ten percent off ~ good deal worth it!!! read more

Mrs. Fields Valley Fair Mall - Bakeries Near Me - Santa Clara, California

We were craving cookies after a long walk around the mall. They have so many options to choose from! One of the deals they were having was buy 15 nibblers and get 10 FREE for $13.99. With so many options to choose from, we decided to try every flavor they have since we had to choose 25! Our favorites were the sugar butter, chocolate chip sugar butter with mnm's and double chocolate chip. I just love how they're bite size and easy to pop into your mouth. Also, they're so soft and chewy! That's all you can wish for, for a cookie. If I find myself back here at the mall, I will for sure grab some nibblers, especially if they have that deal again! read more

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I love Mrs Fields cookies. I did the buy 40 nibblers get 20 free for $37. Am I the only one that thinks that's hella expensive? I was craving for cookies and I saw that they had the white chocolate macadamia and the triple chocolate. Sold! We were munching on it as we walked around the mall. Perfect snack to keep kids happy while we shopped around. Service was great as well. I didn't want to buy the oatmeal raisin cookie without trying it and the staff member offered a nibbler to taste. Didn't like that one too much. Overall, delicious cookies and the perfect bite for young kids. read more

Mrs. Fields, the iconic smell of fresh baked cookies when you walk by in almost any mall. They've been around forever and happy to see they're still going strong. Redeemed a Groupon here a couple weeks ago that was extended an extra year due to the pandemic. Service was friendly and I had no problems redeeming the Groupon. They also had a buy 4 get 2 free cookie deal going on and she said it's $10 for 6 with the deal. She said I could get 12 cookies with the $20 Groupon. Ended up not having to pay anything extra yay! The display of cookies looked pretty empty but they did have most varieties in the back. We tried the milk chocolate chip, cinnamon sugar, peanut butter and triple chocolate. Cookies tasted fresh and buttery. Mostly traditional cookie flavors but they do offer cookie cakes and mini bite sized cookies. If you're craving a sweet snack while shopping, don't pass up that lovely smell when you walk by. read more

Mrs. Fields Valley Fair Mall - Bakeries Near Me - Santa Clara, California

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The cookies were very good, the cashier was very helpful and was very kind. The place has a really good vibe and it had some good music. I highly recommend the chocolate chip cookie read more

Easily submitted my order online and it was ready to pick up on the date and time selected. The person behind the counter was able to accommodate my request for a "broken heart." Exactly what I wanted and am happy with the service received. read more

Mrs. Fields Valley Fair Mall - Custom Big Cookie Cake (14" Heart) - Bakeries Near Me - Santa Clara, California

I had an amazing experience at Mrs. Fields, thanks to the wonderful customer service! The staff, went above and beyond to make my visit special. Not only were the cookies delicious as always--soft, warm, and bursting with flavor--but the kindness and attention to detail made my day. It's rare to find such genuine hospitality and I will definitely be coming back for more sweet treats and great service. Thank you Habibis!! read more

I recently ordered from the website. Ordering was easy, but the shipping was outrageous! I ordered 2 different things, going to the same address on the same day. I was charged for shipping on each package! Way to fail Mrs. Fields, will never order from the company again! February 2025 read more

DONT GO HERE!!!! BIG FRAUDSTERS AND CHEATS We ordered the 15 nibblers get 10 free for $13.99. The lady at the counter gave us only 20 cookies, so I asked her to give us the remaining numbers, but she turned her back to us and acted as if she was filling up the rest. We did not check the second time thinking that the first time would be a genuine mistake. When we got home, the number of cookies was still the same. This is extremely bad way of doing business, will never ever go here. Very disappointed! read more

This is a dessert shop that I often come to. I recommend cookies and cakes for dessert, which are my favorite.

Haven't had Mes. d'à cookies in over a decade! I remember going to the mall and smelling that sweet delicious hot baked cookie smell and knew I was near the cookie store. We decided to stop by this weekend to grab some cookies. Didn't smell that sweet freshly baked cookie smell this time :(. Ended up getting the bubblers deal buy 15 get 10 free for $13.99. Man I knew they were sweet but didn't remember the cookies being this sweet! I like the snickerdoodle and walnut choco the best. read more

Mrs. Fields Valley Fair Mall - Mini cookies - Bakeries Near Me - Santa Clara, California

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2/18/23 Mrs. Fields is one of those iconic fooderies (in my head anyway) that I can totally remember from my childhood as something I always coveted, mostly cause back then I couldn't have any thanks to my cheapass parents. I did eventually have some money to try them in my 20's, and it was such a nice feeling. Well, today, that feeling was dread. My 3yr old wanted cookies, so I got their minis to try. Ewwwwww. I mean, they were edible, but I'd rather have nearly anything at the supermarket instead. Well, he changed his mind and didn't want them, so I got back in line for a chocolate dough chocolate chip.... Oh yeah that. So I waited, yes, 15min, FIFTEEN MINUTES, with one dude at the cashier and another family before me. 15min to get my minis. Then..... getting back in line for the 2nd round, another 5min for the dude in front of me. Cashier also would give your least favorite fast food restaurants' cashiers a run for your money for most i-dont-give-an-f attitude. 1/5 #santaclara #westsanjose #sanjose #cookie #cookieshop #mallstall #mallrestaurant #valleyfair read more

Great custom cookie cake for my daughter's bday. Virat made it exactly as described with pink frosting and sprinkles. Thanks for the great help and communication and yummy cake too! read more

Yes, I can cook and I can bake but it's not worth going through all the trouble so whenever we are at the mall we usually stop by because who can say "no" to chocolate chip cookies and double-fudge brownies? Service is typically a miss. It feels like they're unfriendly, even. If I'm ever sad or mad, this is one of the ways to get to my heart. read more

Mrs. Fields Valley Fair Mall - Double Fudge. - Bakeries Near Me - Santa Clara, California

Bussin booty brownies. Shits so good i bought 5 more. So scrumptious. Chewy on the inside and crispy on the edges read more

Mannnn. Why are the cinnamon & sugar cookies the best thing they ever baked here? Such nostalgia. They taste the same like they did when I was a young child living in SF. Still super chewy, perfectly soft, and not too sweet. This is probably the best cookie they have. This is sooo good. It's like an upgraded Mrs Fields snickerdoodle. If you sign up for rewards at the register you get a free nibbled. I love how all staff have always been nice and friendly here. I've always had positive interactions at this location and A1 quality fresh baked cookies. read more

Mrs. Fields Valley Fair Mall - Cinnamon Sugar cookie - Bakeries Near Me - Santa Clara, California

Incredibly expensive!!! $8 for six mini cookies? It's like the price of street drugs.

Chocolate chip.. m&ms, macadamia cookies .. this is the spot! Cookies are always soft snd taste fresh baked . Definitely my go-to! One thing I would like management to note however is to remind employees to change their gloves. The person helping me today was using the same gloves hands to handle the payment and was about to grab my cookies with it !! Just alot of germs on that and I'm sure thats why the box of gloves is right on top for you to grab before getting customers food . I 've notice a lot of places in general who forget to change their gloves read more

Hi! I recently did a custom order for designed cookies for my child's cast for a show she was in. The man I spoke to was so helpful and the designer that did the cookies did an amazing job. I did this last minute and they were able to take on the order and even had it done ahead of schedule. They were very efficient, kind and it was reasonably priced. I was so impressed with the service I received. They were also packaged beautifully and carefully. read more

This Mrs. Fields location is the best of the Best! It's always the highlight of our visit to Valley Fair Mall. We recently pre-ordered 7 dozen Chocolate Chip cookies to take to various folks and the communications from the store Manager, the quality of the cookies, and the wonderful customer service was A++. Looking forward to our next visit!! read more

The fiancé wanted a treat, so we walked over. They're conveniently located, which is why we went, but they're completely over priced and the employees always seem to come across like you're bothering them when you go to order. I'd you're in a lunch for a cookie and don't want to/can't go anywhere else, and don't care in the moment that the cookies are way too expensive for what you'll be paying, then fo for it. read more

If I can give ZERO stars i would . HORRIBLE SERVICE! my Aunt ordered a cookie cake for a Saturday pick up , I went to pick up the cake and the store was closed. !!!! the entire mall was opened but they were closed . There was no refund nor courtesy to call us and let us know they were not going to be open .My nephew had no birthday cake for his party 2nd time I was sold Oatmeal cookies from an older Indian man that said the cookies didn't have any nuts and they had WALNUTS!! I also bought lemonade that was rotten the lemon tasted moldy and there were BUGSSSS in my cup!! I didn't who what was nastier the lemonade or the younger gentlemen not using gloves when he was handling cookies. with the virus going on you'd think they'd be a little more cleaner. STAY AWAY FROM THIS PLACE!! read more

Mrs. Fields Valley Fair Mall - lemonade - Bakeries Near Me - Santa Clara, California

I am a little late but Mrs.Fields is handy whenever I get into the sweets mood. Every now and then even I enjoy buying a couple of cookies to feed my sweet cravings. Price-wise its slightly on the upper end, but the flavor more than makes up for it. read more

My dad went and ordered a cake with piping on the whole top of the cake, what we got was a smooth top of icing instead. Very disappointed especially for it being a $50 cake. read more

Mrs. Fields Valley Fair Mall - happy birthday cake - Bakeries Near Me - Santa Clara, California

My daughter wanted a cookie for graduation instead of a cake. Spent $65 for her special cookie. Ordered it almost 2 weeks in advance and when I showed up it was a hot mess. The girl behind the counter said she wrote the wrong year and attempted to "scrape it off" but it was in blue and it stained the cookie. All she could say was that she was working alone that day and didn't offer any type of discount. Unable to order a new cookie because I did not have any time. Didn't want to upset my daughter so I just took the cookie but extremely disappointed and I would not order from them again. Not worth the money for such horrible service. read more

I used to know the previous owner back before 2014-2015ish. Super nice owner and she left due to health reasons but ever since she left and passed it down to other associates. They weren't as empathic and friendly as her. And I feel the culture and love that she put in her service and care has dropped so much... because today, the lady who helped us was awfully rude and very cold. She had other associates just stand there and watch her count the cookies for my mom and me. Not even a Hi or welcome or anything as we approached. The service just got worse. It's just not today, but other times with other associates within this year and last, It makes me not want to buy anymore because they're super rude. Some just stand behind the counter and just wait for someone to call them for service. Also if you have the reward offer to put in our phone number, not just once, but THREE times they wouldn't let me put the number down. If you don't want to give us offers and loyalty membership, remove them from your counter PLEASE. I have been trying to put my number down for at least two years of the 5-6 times I have been coming here. I think that's as long as my review can get. There's not much to say anything else... read more

Ordered a giant cookie cake over the phone the day before NYE (which is my husband's birthday). I spoke to Virat on the phone who was incredibly patient and friendly when helping me create the cake. When he asked what time I wanted the cake ready for pickup, I asked him when he thought it would be less busy because of the holidays. I told him maybe the earliest time possible would be better since I was coming all the way from Gilroy and ideally would make it back before my son's naptime. Virat said, "Gilroy? I live there too! Let me see if I can bring the cake to you on my way home". Which he did!!! I mean, talk about amazing customer service. He saved me a long drive with a baby and I could not be more thankful. He was insanely sweet and wouldn't even let me tip him!! Virat, if you're reading this, you are awesome and my husband says thank you as well. He agrees- best customer service ever! He loved his cookie cake! Thank you for going above and beyond for us. We will always remember :) read more