I found Bill Trapnell (the owner of the company) with his ladder up in my back yard last week. He…read morewas standing on the roof outside my daughter's window. When I confronted him he refused to spell his last name, but indicated he was the Operations Manager. I called the company, and he answered the phone. Turns out he doesn't have an office staff and is the owner of the company. Also, I don't have a chimney. He claimed he had meant to be at my neighbor's house, but I didn't validate that with my neighbor. I've filed a police report. Unprofessional, do not recommend.

They got us scheduled quickly, and the tech was awesome! Very knowledgeable and thorough. We…read moreinitially planned to have them clean and service two fireplaces/chimneys, but the tech inspected and let us know there were safety concerns due to changes made to the fireplaces over the years. He advised a woodstove insert is our best best, and only charged a small inspection fee. Super honest folks, will definitely recommend them to clients and friends.

Made an appointment for a cleaning, 2 weeks later no one showed up. I contacted them to see what…read morewas going on, they said they were running late and will be there later than planned, which was fine. But more time went by and I contacted them again to see if they were still coming and then they just ignored me. Normally I wouldn't care so much but this caused me to miss one of my kids' major school events (due to waiting around longer, ultimately for no reason)

Wind is the enemy of chimneys. I get a lot of wind at my now over 100 year old home. Sometime in…read morethe 1980's, an owner added a wood-burning fireplace insert with a heat circulating fan. I inherited a lifetime supply of hardwood firewood from the previous owners, and I've added to it. The wind broke and blew off the top part of my chimney cap. We were in bed when we heard a big crash and bumping on the roof. It wasn't the usual squirrels traversing my roof in the morning. Though in December, it wasn't Santa. The smoke and rain corroded the metal, and it just broke. I was very worried without the cap that the rain would ruin the fireplace, the flue, the framing, and siding. Many chimney companies are backed up for 2 or more months, even to come look. But Tip Top, Tobias and Mike, were able to schedule. Tobias reassured me by phone before visiting that with my chimney cap top missing, the rain would not enter, and he was right. They came, phoning ahead, removed the old cap, measured for the replacement, and covered the flue. Tip Top have a wealth of knowledge. These fireplace chimney kits were a complete system, usually made by small companies. The parts are not interchangeable or standard. Tip Top even has a small fabrication shop they work with for odd parts. They were able to order a stainless cap fitting a 13" outer and 8" inner concentric stainless flue pipe. You would also find similar, but smaller, concentric stainless piping on furnace and hot water flues. The fireplace, vent, flue, and cap systems are really not made to be repairable, and the companies that made them are long out of business, so set your expectations for that. It simply may not be able to be repaired. But in this case, Tip Top was able to solve it! They ordered the cap, phoned me when they received it, about 3-4 weeks, scheduled a 2 hour time window, called 10 minutes ahead, and installed it. On their visits they were quick and efficient. They work as a good team sequencing tools and materials for the next step. Tobias was up on the roof before I was outside. Mike had packed the construction waste before Tobias was down from the roof. They had already done 5 appointments before my noon appointment and they order them by neighborhood. There is a famous saying: "Cheap, fast, or good; pick two." Tip Top is all 3, as well as knowledgeable, communicative, and polite. Their charge, with 2 trips, and the replacement part was very reasonable. Recommended! Note they are a small company - voice call and text. They also join my homeowner collection of contractors and suppliers. (I would also say, read the filtered - not recommended - reviews. Yelp filters for good reasons, and some people only write a few Yelp reviews, never getting beyond the filter. That is fine. But the filtered reviews all seem very consistent.)

Fantastic experience. My furnace vents out through the roof and it was rusted. I called them to…read morecome out and take a look. Phillip talked me through the issue and did a quick fix to solve my problem and a very affordable price. I was very impressed by the service. Also, there was no issue with making the appointment or follow through as mentioned in other reviews. Thank you!

Russell Chimney to the rescue! I needed a cap installed and the damper replaced at the request of…read morethe person buying my house as a stipulation for the purchase and closing process... at the beginning of what I learned was essentially "chimney season," meaning I was getting quoted about a month out for service when I only had about 2.5 weeks until the closing date. Whoops. They were actually nice enough to help us out and seemed to be the only ones willing to work with us and our short deadline. I got a lot of "good luck! Why don't you try _________?" which was not helpful at all. They quickly got our cap ordered within a week and came and finished the work as soon as it came in. Great service and they did a great job on our chimney!

I like to keep things local, so I called these guys up and ordered a cleaning and inspection for…read more$179. Our fireplace doesn't draft well, so we though it must be dirty. Kent Swanson came over and did an amazingly thorough inspection, which was tricky because my roof is super steep and he had to use 4 strategically placed ladders to get to the chimney. He explained that my problem was structural and didn't push an unnecessary cleaning. These guys are knowledgeable, courteous, and on time. I'd definitely recommend them. My bill was cheaper than originally quoted, which is always nice. Thanks Kent! Be careful on those rooftops!

Kent did an amazing and thorough job of tuck pinning both of my decrepit chimneys. After answering…read moreall of my naive masonry questions, he instantly built trust with me with his contract, detailed paperwork, and scheduling of the work. He caught all of the things that needed repairing or replacing up front and avoided the surprise nickel and diming that can happen in home contracting jobs all too often. I would highly recommend him to friends and neighbors, and actually already have!

The techs that came to my home...were, professional, did more than I thought would be Serviced, and…read moretold me what was coming, but did not need to do now!!! Very grateful for the techs that came to my home, and...knowledge is king!!! I can...plan financially!!! Thank you!!!

Easy to reach, honest, great work, and they keep good records…read more Unfortunately we need to rebuild our chimney, and fix a crack in our flue. I had our contractor friend take a peak after The Top Hatter reported all this last year, after I hired Top Hatter to clean out our chimney. The company I had hired the 2 years before, reported nothing of the sort. Our contractor friend agreed with Top Hatter's report, and said the price they quoted was fair. I misplaced the the quote/paperwork from last year. And wasn't even sure which company had made the report. I called Top Hatter the other week, inquiring if they are the company who had seen us last year. The lady who answered the phone was cheery, did a quick search for my account, and had all the notes from last year, in front of her, in the company's system, with in seconds. We will be hiring Top Hatter for the work soon. Top Hatter was also honest, in that the work could wait a few years. Only not to use the fireplace, until the work has been done. 2017 #19

The form used by Kurtis would not print. It also needs explanation to understand what needs to be…read moredone. It is useless to the consumer. It took days for him to make printable and send it to my email. The bill for the inspection was $475 and when I asked what should be done I was told I would need another inspection. Costing $900. What Kurtis called a level 2 inspection. His advice was to tear down the chimney and rebuild because it had been painted. I called out three other companies who said clean it, rebuild the crown, put new caps and it will be fully functional. I would never use this company.

Adam's chimney does amazing work. We had an old fireplace that didn't draft at all so we couldn't…read moreuse it. They replaced the liner and put a new cap on and now we can have a fire anytime. We are so glad we found this company and felt like they went out of their way to make sure we had a safe properly working fireplace.

I highly recommend Noble. My partner has worked with them on a couple of HVAC projects as part of…read morehis work in real estate. I will personally be using Noble going forward after a recent experience. We had a different company install AC and then come back out three times (!) to attempt to fix their previous error. David immediately spotted the issue from photos and sent a member of his team out to successfully implement the fix. The house was 85-90 degrees inside so we were very grateful.

Wanted to write an additional review because they did such a great job replacing my AC unit. We…read morewere able to get a good diagnosis of what was going on and why the system failed. David was super communicative and ensured that their guys were here even before the start time. Super respectful of our home and with our cat. My landlord got 3 different quotes and went back to Noble heating because they had a good quote and were able to fit us in within a week. I would recommend them again and again.

Service provided was extremely professional and well priced. Owner was very informative on pricing…read moreand work needed. 10/10

Great service, clean, friendly and professional chimney cleaning and inspection. Competitive cost.read more