Recently got back into bike riding and found how quickly you need to get your bike dialed back in…read moreafter so many miles. I was referred to OCBG from a friend who worked across the street and couldn't be happier. Cory helped me out with both of my bikes and was very nice and friendly. I took out my bike for a long ride after getting cleaned up and it rode AMAZINGLY. These guys rock and is definitely the go-to shop for bike repairs and services. Thanks for being so generous and accommodating. I will be returning for regular tune ups.

Watching GCN and other cycling YouTube videos, I've often heard the term "legendary bike mechanic"…read moreused from time to time, and I always wondered what that truly encompassed. I recently took the Park Tool class with Cory, and now I have a better understanding of what a bike mechanic legend is. His extensive bicycle knowledge was very apparent as soon as I saw him tinkering with bikes or my bike for that matter. I am extremely grateful that I didn't procrastinate or pass on taking the course. It was a fantastic experience and I was able to swap and upgrade parts on my bike "myself"--with Cory's support. I am honored I was able to do this with assistance from Cory. Since then, I have decided that, as long as circumstances allow, I will always take my bikes to their shop for servicing. I highly recommend both the course and their shop to anyone. You will not regret it.

Bring your male family member or expect to get scolded by both male and female owner for not…read moreknowing anything about the bike. They are not customer friendly, no reciprocal greetings to customers whatsoever, with 'how dare you' attitude. We went to expert for help for second hand bike I bought online, and had a very unpleasant experience. I will not recommend the place unless you know which part you need and know what exactly is wrong with your bike.

It is rare to find such nice folks...with more than fair prices, particularly for labor. Randy got…read moreright to replacing two tires and an iner tube as soon as I arrived. My old bicycle rides like new! In fact, the gears got corrected and are better than ever...with no mention/charge for an adfustment! (*‿*)

Matt did a great job tuning up my bike. He gave me his…read moreopinion on the overall condition, very honest, non pressure assessment. i really appreciate that he communicated to me that he would be 15 minutes past my scheduled appointment time. Matt is a good communicator, and a better bicycle mechanic.

Needed mobile service on my commuter e-bike. Routine maintenance, disc brake pads, adjusting,…read morebleeding the brakes and a new chain. Matt meet me at my place of work, and did a fantastic job at a fair price. I highly recommend him!

"TOTAL SCAM - Damaged my bike and charged more than advertised -- very disappointing experience"…read more I normally don't leave negative reviews, but this experience needs to be shared. 1. Bike was returned with damage After picking up my e-bike, I noticed a deep scratch on the frame and marks on the Shimano Altus derailleur. It also appeared that someone attempted to cover up the scratch with paint instead of informing me. When I raised the issue, they denied responsibility. 2. Pricing does not match their website Their website clearly lists $30 per brake adjustment. I had both front and rear brakes adjusted, so the expected total should have been $60. However, I was initially told to pay $40 per brake ($80 total). Only after I showed them their own website pricing did they reduce the price by $10, and I ended up paying $70. The receipt reflects this "discount," which only happened after I pointed out the discrepancy. Even then, the final price was still higher than what is advertised. 3. Lack of transparency and accountability Between the unexplained damage and inconsistent pricing, this experience felt dishonest and unprofessional. I have documentation (website screenshot and receipt) to support this. I would recommend others double-check pricing in advance and inspect their bike carefully before leaving. **Update after owner response:** After reading the owner's reply, I want to clarify several key points for accuracy and transparency. First, the owner described my bike as a "one-year-old used bike," which is incorrect. I have proof of purchase from late December 2025 showing it was purchased brand new. I will be uploading documentation to support this. Misrepresenting a customer's property in a public response is concerning. Second, the claim that external parties (Beeline and Rad Power) concluded no damage was caused is presented without any supporting documentation. In contrast, I have maintained photo evidence and receipts. Readers can draw their own conclusions when only one side provides verifiable proof. Third, regarding pricing: regardless of internal explanations about brake types, the publicly listed pricing does not match what was initially quoted. The adjustment to the final bill only occurred after I referenced their website, and even then, the total remained inconsistent with advertised rates. Customers should be aware of this discrepancy and confirm all pricing clearly in writing before authorizing any work. It is also worth noting that the business now operates from a different type of location compared to its previous retail storefront. The current address appears to be within an industrial/business park rather than a traditional customer-facing retail shop. While this may be a business decision, customers may want to do additional due diligence regarding service scope, pricing structure, and business credentials before proceeding. At this point, the combination of inconsistent statements, lack of verifiable supporting evidence, and pricing discrepancies speaks for itself. I would strongly encourage anyone considering this shop to document their bike condition thoroughly before service and to confirm all pricing in writing in advance. For transparency, I have taken screenshots of the owner's response to preserve the original context in case any edits are made later. **Based on my experience, I would not feel comfortable returning.**

Couple of young were working today when I went in. This is my second time coming to this shop…read more These guys were not helpful. I needed my seat adjusted. One guy said he can lower 1/2 when the other guy chirped in and said no. They were very rude to me and not willing to help. the business owner is Asians. The whole store is racist. my skin is brown but I'm American with Native American, white and some Hispanic. 75 % white. I think I was treated badly on my tan skin. I would give zero stars.

Service is great. Felt taken care of, both the road and mountain bike are ready for a good ride…read more Great value

Riding up Irvine I noticed something off about my rb thankfully it happened close to my favorite…read morebike shop. I went in and was greeted by the awesome Rock N Road crew! Nick was very helpful, professional and friendly!! He took care of the issue in no time! Thank you Rock N Road! See you on your Sunday rides!!

I had a striped axle bolt and they were able to repair it in 10 Minutes and saved me a $400. Repair…read morebill. These guys are awesome!

I am so happy & satisfied with my experience with Diego & his store associate Patrick. This…read morebusiness made it so affordable and easy to have my sons bike serviced. I will always go to them for their expertise! I appreciate you all so very much :)

Aaron is great. He's an experienced and very knowledgeable technician. He diagnosed my bike's…read moreproblem and fixed it right away. He explained what he was doing step by step. He was also very reasonable. I highly recommend Aaron and I will be a return customer and let my friends know as well.

Thoroughly asked questions. Had great communication and turnaround time. I will be making Aaron a…read moreto-go tune up/repair artisan!

Trek Tustin, CA is absolutely amazing. The team is incredibly knowledgeable, determined, and always…read moreready to help. From the moment you walk in, you feel supported and taken care of. Jeff is an expert when it comes to custom bike fitting. His attention to detail is next level, and he's fully dedicated to getting you as close as possible to the perfect fit. The rest of the team is just as impressive everyone is friendly, professional, and extremely knowledgeable about Trek and other products in the industry. I highly recommend this location to anyone looking for expert assistance, top-tier service, and a team that truly cares about your riding experience.

Excellent service, and fantastic bikes. Our family has bought four bikes from this location and…read morewe've never had any problems.

"We make people happy."…read more They sure do! I walked in last week as a first time customer and they were friendly and welcoming like I was a regular. Don in particular was quick to address my questions and needs, as well as very thorough in assessing the issues related to both my bikes. And prices for repairs and accessories were VERY reasonable. Will gladly return to Jax in the future!

I strongly advise against bringing your bicycle to Jax Bicycle Centers in Irvine, especially if you…read moreride high-end carbon equipment. I brought my meticulously maintained 2022 Trek Madone to this location for a standard tune-up. Through their mechanic's direct negligence, the rear derailleur failed catastrophically shortly after service, snapping a spoke and causing severe structural damage to the carbon rear dropout, rendering the bike unsafe to ride. Instead of taking accountability for destroying my property, the management team--specifically the owner, Dave Hanson, and the GM, David Hanson III--engaged in aggressive gaslighting and blame-shifting. When I requested they document their findings, the owner explicitly refused to communicate in writing. More concerning is their lack of ethics. In an attempt to push the liability for their mechanic's error onto a manufacturer warranty, Jax personnel logged into Trek's corporate system and actively altered my product registration data. When I eventually had to take them to small claims court to seek restitution, the General Manager made demonstrably false statements under oath, which the judge caught in real-time. Mistakes happen in bike shops, but the lengths this business will go to avoid taking responsibility for their errors is staggering. If you value your safety, your equipment, and basic business integrity, take your bike anywhere else.

I took my bike to the Bicycle Tree yesterday. Without belaboring the issue, here are my…read moreobservations: 1. Kindness 2. Great price (below market) 3. Expert knowledge Kudos and gratitude in the order of appearance: 1. Russell, another customer who will be cycling from California to Florida in September. A kind soul and in my age bracket. 2. Gene, the technician who volunteers at the Bicycle Tree. A gentle and kind person. Much taller guy that I. Spent time to fix the flat tire for which I had taken my bike to the shop; but also fixed the gears and adjusted them. 3. Alex, an Asian-American gentleman who speaks Spanish. He was the shift manager. May the Bicycle Tree continue to prosper and attract good customers, such as Russell. And may good and decent folks, such as Gene, continue to volunteer there. I will be there for sure in the future.

Awesome Shop. Highly recommended. The guys are extremely knowledgeable and very approachable…read more They'll teach how to fix whatever's wrong with your bike for a huge discount if you help them while they work on your bike. Non profit organizations deserve your support like this shop.