Great experience when I took my son's bike in for repair last month-they were efficient, friendly…read moreand the fees were reasonable

Bring your male family member or expect to get scolded by both male and female owner for not…read moreknowing anything about the bike. They are not customer friendly, no reciprocal greetings to customers whatsoever, with 'how dare you' attitude. We went to expert for help for second hand bike I bought online, and had a very unpleasant experience. I will not recommend the place unless you know which part you need and know what exactly is wrong with your bike.

Matt was awesome. He showed up on time and as promised. Was able to take care of her breaks and a…read moretune up at the same time. Very reasonable travel fee as well. Thanks Matt and will be calling you for all of our Super 73 needs.

I recently got my son's e‑bike serviced from Matt, and I couldn't be more grateful for the…read moreexperience. He showed genuine empathy for our unfortunate situation. His knowledge is unmatched -- you can tell he truly understands these bikes inside and out -- and his honesty was refreshing, especially after dealing with a few bike shops in the past that left me disappointed. After reading all of his positive reviews, I decided to reach out, and I'm so glad I did. Matt lived up to every word. I wouldn't go anywhere else for service on any of my e‑bikes. He's earned my trust, and I highly recommend him to anyone needing reliable, honest, and expert help.

"TOTAL SCAM - Damaged my bike and charged more than advertised -- very disappointing experience"…read more I normally don't leave negative reviews, but this experience needs to be shared. 1. Bike was returned with damage After picking up my e-bike, I noticed a deep scratch on the frame and marks on the Shimano Altus derailleur. It also appeared that someone attempted to cover up the scratch with paint instead of informing me. When I raised the issue, they denied responsibility. 2. Pricing does not match their website Their website clearly lists $30 per brake adjustment. I had both front and rear brakes adjusted, so the expected total should have been $60. However, I was initially told to pay $40 per brake ($80 total). Only after I showed them their own website pricing did they reduce the price by $10, and I ended up paying $70. The receipt reflects this "discount," which only happened after I pointed out the discrepancy. Even then, the final price was still higher than what is advertised. 3. Lack of transparency and accountability Between the unexplained damage and inconsistent pricing, this experience felt dishonest and unprofessional. I have documentation (website screenshot and receipt) to support this. I would recommend others double-check pricing in advance and inspect their bike carefully before leaving. **Update after owner response:** After reading the owner's reply, I want to clarify several key points for accuracy and transparency. First, the owner described my bike as a "one-year-old used bike," which is incorrect. I have proof of purchase from late December 2025 showing it was purchased brand new. I will be uploading documentation to support this. Misrepresenting a customer's property in a public response is concerning. Second, the claim that external parties (Beeline and Rad Power) concluded no damage was caused is presented without any supporting documentation. In contrast, I have maintained photo evidence and receipts. Readers can draw their own conclusions when only one side provides verifiable proof. Third, regarding pricing: regardless of internal explanations about brake types, the publicly listed pricing does not match what was initially quoted. The adjustment to the final bill only occurred after I referenced their website, and even then, the total remained inconsistent with advertised rates. Customers should be aware of this discrepancy and confirm all pricing clearly in writing before authorizing any work. It is also worth noting that the business now operates from a different type of location compared to its previous retail storefront. The current address appears to be within an industrial/business park rather than a traditional customer-facing retail shop. While this may be a business decision, customers may want to do additional due diligence regarding service scope, pricing structure, and business credentials before proceeding. At this point, the combination of inconsistent statements, lack of verifiable supporting evidence, and pricing discrepancies speaks for itself. I would strongly encourage anyone considering this shop to document their bike condition thoroughly before service and to confirm all pricing in writing in advance. For transparency, I have taken screenshots of the owner's response to preserve the original context in case any edits are made later. **Based on my experience, I would not feel comfortable returning.**

My fiance and I loved coming here- he was wanting to buy a commuter bike and the guys here were so…read morehelpful. He gave them a price range and they adjusted the different bikes. He got to try them out and ride around the parking lot (he showed his license!) and picked up a bike. I don't need wheels YET, but once I do, I know where to go.

Service is great. Felt taken care of, both the road and mountain bike are ready for a good ride…read more Great value

Chris and Robert were super helpful. I'm in between bike sizes but they were able to help me find…read morethe bike that works best for me. Very friendly guys. Thanks again!

Diego and his team were incredible. Highly recommend. Came and got my e-bike, fixed the brakes…read morewhich were gone, and brought the bike back. Highly recommend.

I had a striped axle bolt and they were able to repair it in 10 Minutes and saved me a $400. Repair…read morebill. These guys are awesome!

Highly recommend Aaron and Kevin. They are quick to respond, knowledgeable, and have very fair…read moreprices. A+ service.

Aaron was super friendly and really knowledgeable. Prices were competitive and he was super quick…read moreto respond. I was in a pinch to get my rear tire inner tube replaced due to a flat, and within the hour, Aaron had responded, let me know what was up, and kept me posted on his journey to my work to fix my tire. Had his whole set up, took the time to explain everything, and performed a safety check on the bike as a courtesy. I think it took him 20 minutes to bust out his equipment, fix the bike, and then have it back to me. I will be getting back in touch to have Aaron hook me up with the Tannus armor for my tires since I ride this bike A LOT. Silly that such a small staple or something caused me such a problem. But thanks Aaron!

A Thank You to Trek Bike…read more I want to share how much I appreciate the care and integrity Trek bike has shown with my Parlee bike. From the moment I brought my bike in, it was clear these folks actually know what they're doing--and more importantly, they respect their customers enough to be straight with them. What stood out most is how transparent they were. No upsells, no unnecessary work pitched just to pad the bill. They took time to understand what my bike needed and gave me honest advice. That kind of straightforwardness is rare and it made a real difference in how much I trust them. But here's what really impressed me: they caught a factory recall on my Shimano crank power meter and offered to replace it without charging me a dime. Most shops would've either missed it or found a way to bill me for the service. Not Trek. They went out of their way to make sure I was taken care of, no cost to me. That's the kind of thing that tells you a lot about a business. Special thanks to Caleb--he was instrumental in taking care of my bike and making sure everything was handled right. Bryce was equally knowledgeable and friendly throughout the process too. The whole team is genuinely skilled and personable. It makes the whole experience easier--you're not second-guessing whether they understand what they're talking about. You just know they do. I'm grateful to have a shop I can trust with my bike, and people like Caleb and Bryce who actually care about doing the work right. Trek bike has earned my confidence, and I won't hesitate to bring them my business again.

Trek Tustin, CA is absolutely amazing. The team is incredibly knowledgeable, determined, and always…read moreready to help. From the moment you walk in, you feel supported and taken care of. Jeff is an expert when it comes to custom bike fitting. His attention to detail is next level, and he's fully dedicated to getting you as close as possible to the perfect fit. The rest of the team is just as impressive everyone is friendly, professional, and extremely knowledgeable about Trek and other products in the industry. I highly recommend this location to anyone looking for expert assistance, top-tier service, and a team that truly cares about your riding experience.

Nate and Don at Jax Bicycle Center are the definition of professionalism and kindness…read more Nate provided me with a replacement 288 mm spoke for my bike and said, "Try this. If it doesn't turn out to be the right one, come back with the wheel and we'll get you squared away." It ended up not being the correct spoke, so I returned the next day. Don took care of me, found the correct replacement spoke, and removed my threaded freewheel using the proper freewheel removal tool so I could lace the new spoke into the drive side of my rear wheel. They didn't just sell me parts--they took the time to help me learn and get my bike back on the road. These guys perform a real service to the community. I'm working on lowering my blood pressure and getting healthier, and because of their help I was able to get back on my bike. Today my boys and I rode 6 miles on the trails, and that wouldn't have happened without Nate and Don. My boys say a big thank you because Dad can take them biking again. Thank you both for your professionalism, generosity, and willingness to help. Shops like Jax Bicycle Center make our community healthier, happier, and more connected. Keep up the great work!

Wow. 1) I'm aware the bike I originally ordered wasn't in…read morestock - I had no problem with that. That's why I called about one that WAS in stock which was subsequently sold. I don't expect anyone to make miracles happen, if a bike isn't stock there's nothing anyone can do. My problem was that they sold the bike I was on the way to pick up AND then told me they had another one, made me wait an hour for it, only to discover it was the wrong bike. 2) Either the staff is lying through their teeth or the owner is but no one sent any email. I've double checked my inbox/junk etc. and ABSOLUTELY nothing was offered to "make it right" other than a shrug from the manager. By all means, let me know what free accessories I was offered so I can return the stuff I bought full price at the Laguna Niguel location. I can come pick it up anytime