This shop ended up taking great care of us, and dealt with me very cordially even when I was a bit…read morerude to some of their staff. My wife's catalytic converter got stolen on her 2007 Honda Accord and our insurance company sent us here. I can see why they have such good reviews. Quick repair. Friendly staff. Even came and picked me up from my home when it was time to pick up our car. Thanks G&C

Not only are their repairs trash, they consume so much trash that it over flows there garbage bins…read moreevery week and ends up on our side of property. Todays its ended up on top of this carport.

Review for Caliber Collision -- Sonoma Location…read more Caliber is amazing. I brought my car in on Monday expecting the repairs to take a week or two, and they had everything completed in just four days. Not only was the service incredibly fast, but my car looks brand new. The quality of the work is outstanding, and the attention to detail really shows. What truly sets this location apart, though, is the people. Everyone I interacted with was kind, helpful, and genuinely went above and beyond to make the experience easy and stress-free. I worked directly with Carl at the Sonoma location, and he was a star. He carefully walked me through the entire process, explained what needed to be ordered, and made sure I understood the estimates clearly. He even coordinated with the rental car company so the rental was delivered to Caliber and ready when I dropped off my car -- such a thoughtful touch. Carl provided daily updates on the progress, and when I picked up my car -- which is electric -- it had been fully washed and fully charged. That level of care really meant a lot. It's never fun when your car is damaged and accidents happen, but taking your car to Caliber makes the whole experience incredibly easy and worry-free. Can you tell I really love this place? Highly recommend.

A few months ago, I was rear‑ended and devastated to learn that my entire trunk would need to be…read morereplaced. I had no idea how long the repairs would take or when life would feel normal again. My insurance sent me to Caliber Collision -- for the second time -- and I'm so grateful they did. From day one, Carl was an absolute superstar. He kept me informed, reassured me through the stressful parts, and genuinely went above and beyond to make sure my car was restored to perfect condition. There were a few hiccups along the way, but Carl handled every single one with professionalism and care. He even arranged for a full, thorough detail after some water damage occurred during repairs, which completely exceeded my expectations. Thanks to Carl and the entire Sonoma team, my vehicle is back in tip‑top shape and I'm back in my normal groove. Their dedication, communication, and commitment to quality truly set them apart. I'm incredibly grateful for everything they did and would recommend them without hesitation.

Ian is a professional in all sense of the word. Him and his crew did a stellar job installing PPF,…read morewindow tint, paint correcting and detailing my new (to me) whip and would not hesitate bringing any of my vehicles and motorcycles to him. The work was completed in a timely manner with strong communication throughout the entire process.

I reached out to get a quote for a dent repair on my car, and Ian responded promptly. He was…read morefriendly, professional, and easy to work with throughout the process. His pricing was nearly half of what another shop quoted me, and he did an excellent job removing the dent from my car. Honest, fairly priced businesses like this are hard to find. I'll definitely be coming back in the future.

I had some body damage on my vehicle and Eddy and his guys fixed me up SUPER quick. He was also…read morestraight up with me about everything and never did I feel I was being steered into something that wasn't in my best interest. Eddy is also very knowledgeable, as you'd hope a guy who runs any kind of auto shop would be, and offered multiple solutions to me. This is probably the best place you could take your car for any kind of problem and that's exactly what I will be doing moving forward.

I'll start by saying that I am by far the pickiest guy I know when it comes to cars in general, and…read moreespecially paint matching on auto body repairs. I have owned several cars with prior paintwork, and not a single one of them ever stopped bugging me, and not a single other person in my life ever even noticed. So, that's me. Let's talk about Eddie's Paint Works: I absolutely cannot recommend Eddie and the team here highly enough. They repaired my wife's Ford Mustang Mach-E (got hit on the passenger's door) with a warm pearl white paint color - not an easy color to nail. I absolutely, positively, CANNOT tell that the car was ever hit, nor that it was partially repainted and blended. It's incredible. I'm simply blown away in a way that's hard to put into words - I went 38 years of life thinking that no paint repair could ever be undetectable, and here I am, proven wrong. In addition to incredible artisan-quality paintwork, Eddie used new parts directly from Ford for the repair and even took the car to a Ford dealer to make sure all the safety sensors were properly recalibrated. Eddie is a true "car guy" and I found this shop by looking for shops that people trusted with their true pride and joy - sports cars, hot rods, etc. Trust those people. This was my first time dealing with an insurance claim and Eddie was incredibly helpful in educating me about the process and providing me with some advice and guidance. He worked seamlessly with my insurance and it was overall just a totally painless process. In CA, YOU have the right to choose what shop to get your car repaired at - your insurance can't tell you where to go. Do yourself a favor and go to Eddie! I hope I don't get in an accident anytime soon, but if I do, at least now I know I can go to Eddie and everything will turn out perfectly. I'll never look for another auto body shop as long as I live here and as long as Eddie is around.

I had been recommended this place by another automotive business for a big scratch along the…read morepassenger side of my 2023 Nissan Leaf. I had been putting off dealing with the scratch because the last time i had a fender bender issue and had to go through insurance with an auto body shop, I'd had a bad experience with the rental car company they used trying to pin me with a ticket that wasn't mine, and long crazy story unrelated here. I had gone back to the same auto body shop (because it appeared they did a good job and they were very nice people, rental car not really their fault). But even though, to me it looked like a smaller job, they told to me it would be another biggish job, reaching into near $5000 to repair with panels, bumper, and paint repair, where I'd need a rental car co again so i had put it off, for fear of using rental car co, plus i have a $1000 deductible (ouch). To make a long story shorter i came into Downtown auto, upon referral, and met with a very nice guy, Martin. He took a look at my scratches and actually buffed them all out on the spot! (wow!) and gave me a bid to fix my front bumper for less than my deductible so i wouldn't even need to go through the insurance and rent a car! Plus, he said it'd be done in like 2 hours. I made the appointment and can't wait to update this review further. Btw, it's a comfortable waiting area, with nice glass viewing windows to see what's going on with your ride. And if you need to make a Costco run that day? It's conveniently located right across the street!

Carvana car arrived with some unexpected dents in passenger door and I was directed to Downtown…read moreAutobody for the work. They were great, it took 4 days and they gave me a free loaner. Staff is very friendly and you can look at VWs bus and a stuffed marlin as you wait.

I found this place from Napa Ford that uses this them for their bodywork. Owner Rick is a highly…read moreknowledgeable and competent person that does excellent work and best part is, he gives you options to save you money. He is so reasonable in pricing that I have avoided an insurance claim as it was cheaper to pay myself. His work is impeccable. He is even clear coating a copper weathervane for me. I highly recommend this place and it is worth the drive from price to quality of work.

Timeless Innovations was HIGHLY recommended to me and I see why. They handled everything from the…read morejump. They kept me updated through the whole process and made sure that we were getting quality parts with their quality service! If I could give more than 5 stars I would!

I was looking for a place to recharge my A/C in my Jeep somewhere in Santa Rosa and remembered…read moredriving by John's shop and seeing a sign for A/C recharge for $99. John was able to get it done for me on a Saturday afternoon and had it blowing ice-cold air with very little wait time. The price was good and the service is great (5-star service). John is a great guy who does excellent work. I would recommend anyone needing to re-charge their A/C to get it done at John's. His shop is open Monday through Saturday and he usually has extended hours.

My husband, for the first time ever, backed up and scraped a pole. This is our second time bringing…read moreour Volvo to John's, the results were consistent and good. He added a little bonus by buffing our headlights for the winter season, which I didn't know could be done. Also, we had the older style Volvo symbol on our SUV hatchback door, and I asked if he could order us the newer style where the letters are spaced further apart. He very nicely did that, and it looks really cool. I've been wanting to do that for a while. In the end, we got our cute little gift as a thank you and our car was well taken care of

Leo did such an amazing job on my Rogue. I had a pretty big dent on the back corner and he made my…read morecar look like new again! He was very friendly and I would highly recommend him to anyone who needs some damage fixed

Leo was amazing - saved us thousands of dollars. Gives you multiple options of how to move forward…read moreto meet your goals. The minor dents and scratches would've cost me thousands and Leo saved me so much money. Looks good as new! Will definitely use him again for similar needs!