I thought I had found a true winner of a dry cleaner. Many many years in business, reasonable prices and good results too! But Today I went to pick up my shirts and they are gone. The location is empty. Nothing inside. The telephone number is disconnected and there is no forwarding telephone number on the business door. Only a few shirts but they were my favorites. Very disappointing to say the least. read more

Very Honest dry-cleaners. I had dropped off my very very expansive pair of jeans for dry clean in March of 2020 just before the pandemic started. And I stopped getting anything dry cleaned during pandemic, so I stopped going there. And, I forgot about the pair of jeans, I had dropped off. I just started going there again for dry cleaning service. Just last week, while dropping off more cloths for dry clean, first time since pandemic started, the owner Mr. max informed me, that I still have a pair of jeans there since March of 2020 and he is holding on to it. I had totally forgotten about it and it was already paid for it. I was surprised to see that the owner was still holding my pair of jeans since March of 2020, almost for 1 year and 4 months. He promptly took it out of shelf and gave it to me. What a GREAT customer service? read more

Service is great but a little slow. I had two mini dresses dry cleaned, they are clean, but my bill came out to be $12!!! Whoa!!! $$$ read more

Dear owner, I've given you my business for the past 2 Year's on an average spend of $40 month . May not be much yet as of today you have lost me as a customer. The fact that you could not honor your own working hours posted on your door after I even called you and said I would be showing but right at closing is bad business. The gal who answered the phone said she would not stay open not 1 minute after 6:30pm. So I rushed and made it at 6:28 and you were already closed. My $40 monthly spend my not impact your bottom line but I'm sure this post will. read more

I was looking for a place to get my mother's wedding dress dry cleaned. They wanted to charge me $150+. I ended up going down the street to Original Hems Studio (Avenida De La Carlota and Lake Forest) and they did the dress for $50. Felt kinda shiested after being given a fairer price elsewhere. read more

Definitely NOT my "Favorite Cleaning" service. Have been coming to this cleaners on a weekly basis for dry cleaning services. On my last visit I noticed that the shirts were still dirty around the collars and some with stains on the sleeves. They even smelled dirty. I brought a couple shirts back and pointed out the stains and the lady marked the stains to be taken out. When I picked the shirts back up they looked exactly the same!! I showed the man but he just shrugged his shoulders and said they "can't get every stain out," then he rudely walked away and went back to watching his "very important" TV while I stood there with a pile of clothes to be cleaned and my returned dirty clothing. No apology, no refund, no other option. Just an "O well that's all we can do." Well I walked out. I'll take my business to a cleaner that actually cleans them. I went home and got the stains out of that shirt myself with a simple stain cleaner. Shame on this business. They don't even try to keep customers. I've made sure everyone in my new apartment complex nextdoor knows they suck at cleaning and customer service. Also FYI this company sends out your clothes they don't clean in house, another company does. So who knows what happens to your clothes. read more

My Favorite Cleaners - Horrible Dry Cleaning & Service - Laundry Services Near Me - Laguna Hills, California

Just LOVE these cleaners! Erica is the epitome of customer service! She works by herself in the morning and it can get pretty darn crazy because the store is located very close to the Laguna Hills Mall and Laguna Woods. She always has a smile on her face and is quick witted. At the same time she is very knowledgeable with the dry cleaning answers. She knows that I want everything dry cleaned and knows my name as well. This place is the "Cheers" of dry cleaners, everyone here knows my name! The other ladies here are just as friendly, quick and helpful. Pricing? $2.50 for most items. But, to me, Priceless... OH! By the way, my clothes are always pressed correctly and looks just like new! I will never go anywhere else, this is truly My Favorite Cleaners! read more

Terrible job on all levels-clothes came back wrinkled with imperfections. Regarding their alteration services, I was extremely disappointed to learn upon picking up my suit that they only accept cash, something I should have been told when I dropped it off. People don't always have $70-$100 in cash on hand so its disappointing they choose tax evasion over customer service. Never going back. read more

Shabby and very dirty facility. They do no cleaning on site and we found that items they sent to the "plant" we often lost or came back very late. They take no pride in their work. We took items home that we found wrinkled and even had missing buttons. The final straw was when I brought in a jacket for cleaning and it came back with the zipper missing and a stain. They replaced the zipper with the wrong color zipper and didn't seem to think that was a problem. There are many dry cleaning options- choose anyone but "my least favorite cleaners"!! read more

These guys are AWESOME. I've been using them for a couple of years now. I wear suits every day and trust this place with everything. Timely and efficient. Very professional service with a family feel. The owners are fantastic people who care about their business and their customers above all else. There is an onsite tailor shop that is fabulous. Victor is their Taylor. He has decades of experience and he has never failed me. They have a delivery service as well! If you're in the area, you should definitely give this shop a shot at your business. They will NOT disappoint. read more

My go-to dry cleaners which is close to my work. I always have a pleasant experience and am happy with the results

The people here are very nice and honest about whether or not the sweat stains could be removed from some silk items I took into dry clean. I had two silk tops dry cleaned and I had noticed very significant shrinkage. So much so that one top feels a whole size smaller and I have not gained any weight. In fact my friends have said that I have lost weight. It has shrunk so much that I don't know if I will be able to wear the top again. I did a bit of looking around about silk dry cleaned shrinkage and this is what I've found (though i haven't verified its accuracy): "In theory, drycleaning doesn't shrink clothing, in practice, it has to do with how well the drycleaner maintains drycleaning chemistry. The key to good drycleaning is maintaining good chemicals without impurities, getting the water/drycleaning soap levels correct, adjusting humidity, dry cycles, etc. Anyway, basically, if you mess up the drycleaning chemisty, it is indeed possible to shrink clothes, although the degree to which this happens is much harder to gauge. Generally, most drycleaners will stay within the range most of the time. But of course, there are exceptions, in certain drycleaners and also at brief times at certain drycleaners themselves. For the good ones, however, it should be a very rare occurrence." I will most likely not be going back to this dry cleaners due to the shrinkage issues. read more

I'm giving a two only because the guy working there who is probably the owner is a very nice guy. However, this was my first and last visit. I took several dress shirts, pants and a suit to get dry cleaned. After picking them up I noticed that my dress shirts were wrinkled and pants look faded. Easiest way to put it; throw everything in the washer/dryer and when you're done, hang them up. Very disappointed in the quality of work! read more

There is nothing I appreciate more than good customer service good quality work and consistency. My pet peeve with dry cleaners is that they are always trying to take advantage of you. I can't tell you how many different dry cleaners charge me more or more ( because it's never less) for the same item based on what? Their mood, how much they have made that week, if I look cute that day!?!!? AAANNNDDD THEENNNN they act as if they are doing you a favor by not taking a week to get your clothes back to you. So to say that my experience here has been a nice surprise is an understatement!!! I've been here three times now the price is always the same, very fair for very good work! I walked in the first time and was greeted by a super nice man ( I think he was the owner, maybe the manager). The second time was a younger man working the counter who was also very nice. What really floored me was the third time I walked in THEY REMEMBERED ME!! What?!! Is this real??? They thank you for your business and remember you??? Done done done. Not going anywhere else for my dry cleaning. As far as the quality of work goes I Really appreciate that if a stain isn't likely to come out that they told me so I didn't waste money on it and get my hopes up. The turn around time is pretty quick but I have to admit that I'm always late picking up my items hahaha!!! All in all I would recommend this place all day long!! Don't waste your time going elsewhere! read more

Older lady that helped me at the front desk was very unfriendly. The prices seem to have definitely gone up although she swore that the prices haven't gone up in eight years. I'm wouldn't recommend or even attempt to go to this cleaners. Bad service and not eager to help at all!!! read more

I've been going for over a year. Good prices and every person I've ever encountered is professional and super sweet. I have never had a complaint. Great service all the way around. read more

Ive lived in Aliso Viejo for 5 years and it's taken me that long to finally find this little hidden gem dry cleaners. I normally take all my clothes to a dry cleaners in Torrance near my work because prices in OC are so high. I just had a mom friend recommended this little shop and it's made my life so much easier. Super close to the freeway to drop off and pick up. Very friendly staff with REASONABLE prices. They even have a seamstress in the back of the shop. What a find in South OC!!! I can finally stop avoiding dry clean only clothes again. read more

This dry cleaner was the closest to my apartment so I figured I'd give it a shot...I couldn't be happier. Max (owner) stops whatever he is doing to greet you at the front desk and makes you priority. First I brought in 2 pairs of suit pants that had gotten pretty dirty over 7-8 months and they came back spotless. I came back because my expectations were exceeded and gave him 2 coats to clean. He works in a very timely fashion and consistently has super fair pricing. read more

Honestly, this is an amazing place. I live in San Diego but drive all the way up to OC to run my errands and this is one of them. My items are cleaned on time and thoroughly, every single time. The owner is always there and is so personable and even better, is he speaks english! I've dealt with so many other places that love to overcharge you for petty things or even lie, saying they can "launder" your clothes so they had to dry clean, which is a big difference in price. I like honesty and integrity, which is what My Favorite Cleaners has. My experiences have been wonderful and I never write reviews (because I think no one is perfect) but customer service is everything and this takes the cake. read more

These guys are awesome, down to earth and did a stellar job on my dress pants and collared dress shirt. Even though I couldn't make it back sooner, they still had my suit ready and nice for me. I could have an interview soon so this was important. -Kevin P.S. Dont listen to the other Negative Nancies on this whole thread because they are wrong and easily offended by stuff that does not apply! Life involves reading directions. read more

So i took my dress to "my favorite cleaners!" twice and still smells! And the funny thing is the old lady over there is so rude and irresponsible!! This place is just a walking distance to my apartment but i rather drive to somewhere else, at least i wont get an attitude. read more

Awesome service!! Reliable, Dependable, friendly customer service!! New ownership has been fantastic and I am very grateful for the time savings - pick up and delivery to my office!!! Love it!!!! I've been using this cleaner for a little over 5 years - thanks for your service!!! We r a dental office, Dr. Loberg - lab coats are spectacularly clean and pressed. read more

We were driving down to OC for a wedding, when my little cousin spilled cranberry juice all over my bridesmaid dress in the car! We stopped by here just because it was right off the freeway. I was a frantic mess when I walked. I was probably such a pain to deal with, but with it being less than 36 hours before the wedding, I was panicking. Jan was wonderful and she did a great job at calming me down. They were able to get the massive stain out and have it ready in time for the wedding...without the bride ever finding out :). Eventually I did tell her about the whole ordeal just so I can let her know about this gem of a cleaners so close to her house. read more

Absolute worst customer service! I don't believe we were helped by Erica since we went to the store on Wednesday evening (December 7, 2011) and the lady who 'assisted' us was nothing like the lady described by Cathy S. The saleslady charged us almost double for two of the items (a sweater which she ridiculously called a "dress" and scarf that she said was too wide) without even informing us beforehand that she felt the items were larger than normal. We didn't find out about it until after we obtained and reviewed the receipt. We had brought in the same items before and were never overcharged. We explained this to the saleslady, but she kept referring to the sweater as a dress so we gave up and canceled the order and asked for our money back. We asked to speak with the owner, but all the saleslady would do is take our number and inform us that the owner would contact us. read more

I would highly recommend My Favorite Cleaners. We take my husbands work shirts/clothes to get dry cleaned here and they are also prompt and so friendly. The prices are also great, which is another reason why we love this place so much! read more

They do a great job on all my dry cleaning. They always are friendly when you come in.

I was at a work conference near this cleaners, and needed an item handled right away. Not only was it done perfectly, but with a smile. Exceptional clean quality, awesome pricing, and even better customer service. Qualities missing from many cleaners these days. I just wish I lived closer! read more

We have been going to this cleaners since I was a little girl. They areally know how to run a reliable business with amazing quality cleaning. They are affordable, quick and so nice and customer oriented! I am finally taking the time to write a review because they truly deserve 5 stars. Great great cleaners with organic cleaning processes. read more

Very sweet people and reasonable prices! I went to another cleaners to price a $15 jacket for cleaning and was going to be charged $35...might as well buy another jacket! But My Favorite Cleaners lived up to their name and they charged $10 for an excellent job! I'm staying with them!! read more

I have been coming here for several years because they do a great job. Max and Jan could not be nicer or more accommodating. The prices are great, as is the service. Plus it is very convenient to have a good tailor, Victor, onsite. This is My Favorite Cleaners! read more

Absolutely recommend this cleaner! My boyfriend left his alphas with me this morning (wed) and he needed them for Friday morning--clearly last minute. But I asked the woman if it could be done by tomorrow night and she made a call and assured me it could. Also you're suppose to pay with cash or check at drop off, but since I only had my card, she said I could pay at pick up with no fees. Also for top and bottoms it was only $7! Such a generous woman that is clearly customer service oriented. Wish I would have gotten her name! read more

Best place I've ever taken my clothes to in the past 10 years. Great service every time as well. I would definitely recommend them!

Great job never had any problems been going there for over a year. I do miss the sisters that use to work there, very friendly always made me feel good. read more

I was looking for cleaners closer to home and what I found was a mistake. I dropped off over 10 pcs. of clothing (tops & pants). Two of my pants' color came back dull looking; faded. And, there were some wrinkles in them. I have yet to asses the rest... The shirts I really couldn't complain about because most of them were made with anti-wrinkle material (chiffon, etc.), so even if they weren't pressed or whatever, they looked fine. I'm not having Military uniform dry cleaned here, so my standards aren't even that high. Nevertheless, I do not recommend this place. Just poor quality work... read more

I have been coming here for the past 5 years. I am always greeted with a warm welcome and provided with excellent service. Max cares a lot about his customers, is personable, and is very conscientious to make sure he takes care of any worries or concerns. Prices are reasonable, compared to many other dry cleaning services out there. Also, always fun for my daughter to get a little candy treat when she joins me. We're treated like family! read more

I called to asked a price for wedding gown and gown and the lady was soooo rude , I can't believe it how rude they can be .

What a great little business... Any person I've talked to has been an absolute pleasure to speak with. They've gone above and beyond both by what they offer price wise and their actual service. We own a chiropractic and wellness center (Tarjoman chiropractic) & have been doing our massage therapists sheets at our house, by hand, in our own washer and dryer for 10+ years... We were ready to pass the job into someone else since now we have laundry we do for our baby, and we didn't want to mix the two. We love our patients, but would like to keep any and all germs, and the use of bleach, out of our house and out of our washer/dryer, especially since little man has such sensitive skin. They ended up matching the lowest prices I was quoted and provide free pick up and delivery. We couldn't be anymore happier! We will also use them for any and all personal services we may need in the future. I will always recommend them to friends and family and fellow business colleagues. read more

if i could give this place a 1/2 star i would. this place ruined my dress, i had only worn it once and an area where they tried to remove a spot, they frayed the edges and thinned the fabric. DO NOT GO THERE if you care about your clothes, because they do not. read more

Great prices. Great service. It's the same owners as the My Favorite Cleaners in Shady Canyon, but this location is MUCH cheaper!

Love this cleaners. Erica and other staff are great. Highly rate this and the price is right.