Great care!!! Very polite, positive & professional. I actually have a fear of going to the dentist…read moreand here @ Sala they made me feel very comfortable from the moment I walked in. I will definitely be looking forward to finally being able to fix my smile with Sala Family Dentistry. Thank you

Kandice was amazing, as always! So incredibly efficient and professional, while maintaining a…read morepersonal touch, as well. I see why everyone loves her!! She even called in a consultation wifh my other favorite Shawna, who was so helpful!

First time I can recall having a good experience at the dentist!…read more At other dental offices, it was always the same problem - they didn't listen, aggressively pushed procedures on me I didn't want, and the results were mediocre, at best. As a child, it was traumatizing. As an adult, it was frustrating, and painful. Dr. Alford, and his staff, provide an entirely different and welcoming approach. When I told the hygienist I wanted minimal polishing paste for the cleaning, there was no pushback, just a simple agreement, professional, no drama. When I mentioned that I did not want ultrasonic cleaning as it was very painful, I was told they already noted that in my chart, and the subject was immediately dropped without pushback. That was a first! Not only that, between the hygienist and Dr. Alford, my cleaning was so thorough that afterwards I couldn't feel any rough spots from my problem areas that get a lot of tartar! My teeth are also whiter than they've been in years. I'm still kind of amazed, because I'm used to LONG sessions, and having to live with sandy areas because that was "The best they could do without the ultrasonic." I am super grateful to finally have a competent dentist to go to where I feel comfortable, safe, and my concerns and wishes matter. Dr. Alford is easy to talk to and put me right at ease, as did his hygienist. I don't know if it's because this is a pediatric specialty office, but the entire staff is naturally kind and considerate. It definitely takes a lot of empathy and patience to work with kids! Whether you're a nervous adult, or want to ensure your kids are in good hands, I highly recommend Alford Pediatric & General Dentistry for your whole family.

They truly deserve their five star rating. No one likes or enjoys the dentist, so when you see one…read morewith five stars, you know it means something. My five year old daughter developed a pimple-looking bump on her gum. I used our dental insurance's website to find a local dentist and was pleasantly surprised when these guys said they could get us in the same week. We met first with the hygienist for X-rays and a cleaning. Then Dr. Jackie came in. She was nothing short of amazing. She was soooo good with my daughter and made sure she was comfortable the whole time. Unfortunately, an extraction and a few caps are in our future. But Dr. Jackie explained it all so well and even gave us the option of an alternative to the normal novocaine shot and drilling. We are scheduled in a few weeks to have the work done. I feel at ease knowing Dr. Jackie is at the wheel

We love The Smile Shop - originally we took our youngest to their Baker Ln spot but quickly…read moreswitched to the NW for convenience, and the quality of care did not change one bit. We have had the best experiences provided to the kids, always patient and kind even to our wiggliest one - as an adult with dental anxiety I know The Smile Shop is helping pave the way for less of that for our kids. Bonus perk - the view of the mountains from the office is incredible.

A quick note: The Smile Shop for kids is in 475A on the left hand side... from the street it is…read morehard to see the Smile Shop sign on the door. See my Frontage pic. These folks are super professional in a brand new office they had custom built for their purposes. They treat my children very well, and the staff seems organized if occasionally a little overwhelmed by the awesome newness of these new offices. The dental hygienists were REALLY great with my 3-year old, and that's not always an easy trick. Dr. Melissa McCool was also wonderful to my child and the other family present. http://www.smileshoponline.com/meet-us/ I'll be using this place for years and years.

My babes have been going to Toothfairy since 2018 and it has been nothing but an amazing experience…read moreeach time we go! My daughter had to get a tooth extracted when she was 4 dude to knocking it out and they made her feel so comfortable as well as making sure that I knew what they were doing and making sure I was comfortable with the process. The doctors are outstanding and all of the other staff do such an amazing job as well. We love it here!

To start out I'd like to preface this review that my rating is based solely on a botched filling…read morejob on one of my children. The dental hygienists have always been good, they are kind and do good work on cleanings for the kids. The receptionist at the front is always very kind and helpful too. If you were simply going in for a cleaning, you should be ok. This office offers good yearly cleanings at a reasonable price which was what drew us in initially. However, when my one of my daughters needed a filling, we set up an appointment, my daughter was very nervous, and when the dentist looked at the cavity, he said it was very small, and he could fill it without giving her the numbing shot. Dentist did the Filling, it seemed to go well, we were happy. However, my daughter's tooth still was bugging her a few weeks after so we took her back in. A different dentist at the same practiced found that the cavity had gotten larger and had not been filled properly. The dentist, I saw, did not want to say that the filling had not been done correctly so he offered to redo the filling at no cost to us since we had already paid for the first procedure. I appreciated that they stood behind their work and was happy it was being redone correctly however a little while later my daughter STILL was complaining about that same tooth hurting so we decided to go in for a second opinion. We went to a new dentist where we found that a massive cavity was underneath her filling that she had gotten done at tooth fairy. She was now at risk for a large and painful root canal because of how close to the blood supply the cavity was. We had the other dentist fix her tooth. The cavity was huge and it was costly and painful to get it fixed. I was shown pictures of tooth fairy's filling and the other dentists filling and it's safe to say there was no comparison. You can barely tell my daughter has a filling now, they took the time to make sure it was done right, it looks nice and apparently feels wonderful especially after months of pain. Tooth fairy's filling looked like they took some white chewed up gum and popped it on her tooth Since the last procedure at another office, my daughters tooth has been pain-free. Because of the what I feel was work that was poorly done at tooth fairy, She had to go through months of pain and we've had to pay for it numerous times instead of just being done right the first time! I've been in contact with tooth fairy, but I've gotten no response. Because of this experience I would not go back to the office and I would not recommend anyone else doing so for any kind of procedures. I sincerely don't like leaving bad reviews, but this was just not a good experience for my family, and I thought others should be aware.

Finding a new dental practice is something that always feels scary because you never know what you…read moreare going to get. My daughter has had some issues at her last dentist that have scared her. She is 10 and is always extremely nervous. Today was the first time being to a dentist is over a year (yes I know that's a long time) since we have moved. The staff was extremely welcoming right when we came in. There was some issues with my insurance and they were all so helpful and quick to figuring it out. My daughter was nervous at first but did amazing. She felt very comfortable and immediately told me how much better that experience was than the last dentist we went to. I'm extremely happy we found them and have already told my friends about them.

I had an appointment at 0800. We arrived on time. I had recently changed insurance but all of that…read moreinformation was sent ahead of time along with screenshots of them front and back. The receptionist asked if my insurance had changed I said yes and then was given some paperwork to fill out. Information highlighted to fill out about my insurance. This would have been fine I guess but we were not seen for a half hour after our arrival? I feel this is connected to the redundancy of gathering, finding, transferring my insurance information I already submitted to help this along? We make this appointment so that my kids can go to school right after which is cruel sounding now that I've written it down but it's the time we can get. Why do anything ahead of time if it doesn't help or why be so repetitive?

My 1.5 year old son had his first ever dentist appointment today. The paperwork was easy and the…read morecheck in process was fast! Karen the dental hygienist was amazing and kept my son calm. She was very sweet and warm. Then we got to see Dr. McGinley, she is the best!! She is so kind and caring. She gave great advice on how to brush his teeth and educated me on any dental findings. I would 100% recommend this practice!

The dental assistant was WONDERFUL with my daughter! Actually got her to do the cleaning.read more

Well for one I got a second opinion for my children and they don't like that. They took total…read moreoffense to that. The dental hygienist are extremely rude and give unwarranted judgments, yelling across the office about what they are doing with my children's teeth. Confidentiality is huge and it's nobody's business but ours how our kids "floss and brush" The straw that broke the camels back- I cancelled an appointment and said I had the work done with my dentist, and instead of being an adult and professional, "Mickey here" hung up on me. I would suggest going else where.

Rosa is the best! Thank you for the best experience!!! very clean and smells really goodread more

I have been taking my 3 kids to this location for ove 6 years or more the stuff is friendly, very…read morepolite i have been late a couple of times and they have been nothing but helpful. I will for ever recommend this place.. the doctors are supper nice and understanding with my kids.. if you need a dentist, Kid Dental is the right place.

Dr. Jensen is the absolute worst dentist. He is very unkind and doesn't do well with children. My…read moredaughter told him that he was hurting her. And he snapped at her that he didn't hurt her and then had the nerve to go on saying that she was the boy that cried wolf. And if she was actually hurt in the future. No one would ever believe her. My daughter already has issues with not liking the dentist......... this sure didn't help

Made appointment in office at previous visit, took work off to attend said appointment, confirmed…read morethe appointment that I was coming a few days ahead via text, showed up to appointment 20min prior to, and as in filling out paperwork I get told my Dr isn't here today, so I confirmed I had the correct day and I did, so I asked to see a different Dr, the employee's did everything the could to gaslight me or the call center because apparently they have different appointment knowledge instead of accepting responsibility that someone screwed up and wasted my day off, what is the actual point of making a schedule and confirming it if they're not going to be there ???? Absolutely unacceptable and unprofessional take your kids somewhere else a side observation the front desk girls were more worried about doing something with the other desk girl's piercing then doing their job which is probably how these types of mistakes happen

I have two kids that have been going here for over a year now since we've moved to Reno and my kids…read moreare always excited to go to the dentist. My husband and I have very busy work schedules and the staff has always been super understanding and accommodating with our limited availability as well as rescheduling if we need to. Every concern regarding my kids dental heath is always addressed and explained very well to me when I have any questions. We love it here and always recommend to our friends and community.

I had been going to them for YEARS. I have such mixed feelings. Love the dental staff and Dr H, I…read moreeven made a few knit hats for their babies. And what I'm very disappointed in is the billing. They stopped taking my insurance and I have a secondary insurance to cover costs. They told me that they could bill the secondary after the primary insurance decided what they would cover. The office manager never billed my secondary, she would constantly call and text to get me to pay the difference. After three visits of "you owe us money" because they didn't bill my secondary, I was done. Cindy is very rude and snooty. She even told my husband that I still owed them $130 from a "really long time ago" when it's actually on $37. Even the voicemail saying "we've waited a long time for this" is outrageous to me. You didn't bill my insurance, you tried to get money out of ME instead.

This dentist ruined my daughters teeth so much so that she will now need root canals and possibly…read moreverniers. She is only 20 years old and her teeth were in good condition before allowing them to fill a few cavities. They drilled her teeth down so much that her new dentist has said she basically has no tooth left to hold onto the fillings that Floss Dental put on her teeth. They all fell out less than a month after Floss Dental did them. Pitiful care and something that should last her a lifetime is now ruined because of them. Pathetic! Think twice before trusting them with the care of your teeth.