They're still very reliable. I've never taken my car in and left feeling like there's still an…read moreunresolved issue. The quality seems to be better than even the dealer. But I used to take my car in and expect to pay $500 and walk away spending $300. It was awesome. Now, I go in expecting to pay $300 and I end up spending $600. And their upselling doesn't feel great. It seems like they're not just being helpful. It honestly feels like the people on the phone are making a commission. I'm not saying that's what's going on, but it wasn't like this before. What happened? And the extras they're adding are incredibly expensive. If the thing I'm getting fixed costs $300, I don't want to be told you need these little things and it ends up being $600. Come on guys! I don't want to look for another mechanic, but I guess I better. So yeah, if you want it fixed, this is your place. But I would just absolutely say no when they start upselling you on things like an oil change, filters, tire rotations, etc...

Honest, affordable, plus quality work. They give estimates before they do any work. I checked…read morepricing and they did have the lowest price for the same parts. It is first come first serve but you can drop off the night before. Very convenient.

I needed some help getting out of my upside down pickup. I called Mike, with their Honda…read moredepartment, and asked for assistance. Not only did he get the majority of the sale done over the phone, he was polite, professional, and (most importantly) he was HONEST! When I got to the dealership he helped me work a deal that was not only fair for me, but I left feeling great and in LOVE with my new Accord. I would highly recommend Mike! I also want to give a shoutout to Tyler in the financial department. He kept up the professionalism and honesty. Not only did he get my rate lower than I ever expected, their was ZERO stress or pressure.

We had a very disappointing experience…read more The week before our visit, we came to the dealership and looked at several vehicles. The salesperson we were working with knew exactly which vehicle and color combination we wanted. The evening before our visit, we were told the exact vehicle we wanted was available. We informed the dealership that we would be coming the next morning and would likely be purchasing it. They even confirmed our appointment the morning of our visit and had previously sent us photos of the vehicle's interior. We then drove almost an hour to the dealership specifically to see and potentially purchase that vehicle. After arriving, we were told it had already been pre-sold. What was most frustrating is that the dealership knew we were coming, knew which vehicle we were interested in, and still did not contact us before our trip to let us know it was no longer available. A simple phone call or text could have saved us an unnecessary drive. While we were there, an employee blamed the situation on the internet salesperson and stated that this was not the first time something like this had happened. We were then encouraged to do a dealer trade for another vehicle, but were told we would need to put $2,500 down. This requirement had never been mentioned during our previous conversations. The disappointing part is that we were willing to wait for the next vehicle to arrive if the situation had been handled honestly and professionally. Instead, the lack of communication and transparency caused the dealership to lose our business. After leaving, we visited another dealership, found the exact vehicle we were looking for, and received a better deal than what was being offered here. We understand that vehicles can sell quickly. Our frustration is not that the vehicle sold, but that the dealership failed to communicate with us despite knowing we were on our way and planning to purchase it. We expected honesty, transparency, and better customer service. Unfortunately, this experience left us feeling that our time was not valued.

I've been using B&W off and on for maybe 15 years. A reliable multi-generational repair business.read more

I want to write about how, after 2 1/2 years and 6 mechanics later, B&W Automotive Repair, located…read moreat 228 Gold Rush Road, Lexington, KY, was finally able to solve the problem with my older 2003 Chevy Astro Van. The Mass Air Flow Code had been on since I bought the van 2 1/2 years ago. After countless visits and numerous parts replacements by other auto repair shops, the team at B&W Automotive Repair meticulously diagnosed the issue, discovering a wiring problem with the mass air flow sensor that had eluded previous mechanics. B&W's persistence not only restored my van's performance but also gave me newfound confidence in its reliability. Now, I can finally enjoy driving and road-tripping without worrying about it unexpectedly breaking down. Thanks to B&W Automotive Repair, my Chevy Astro Van runs smoother than ever, and I feel grateful for their expertise and dedication. And above all, they charged a reasonable price to find the problem. Thanks Angie Clemons

Claimed my serpentine belt was badly in need of a replacement (it was not) and tried to overcharge…read moreme. If you're going to go to any tire discounter, please only allow them to do only what you went for. Do not let them come back with things they "noticed" to be replaced, they will try to get more money out of you. Get a mechanic you can trust.

I don't recommend going here, they don't know how to solve problems with cars, they can't pick up…read morewhat you need, and on top of that, they work very long hours.

Just stopped by Big O Tires on Nicholasville Road and if I could give 10 stars, I would. Having…read morereceived an engine code scan elsewhere, it was suggested for me to go here. First, they were courteous, professional, and friendly. Second, they listened to my concerns and were able to look at my car immediately. Found the issue, spoke with me about their findings, and fixed the minor issue in record time. I was in and out in about 20 minutes total. The level of service was top notch and I'm more than pleased with my experience there. I will now always take my car to Big O Tires whenever I need service. Thank you Terrance, Justin, and Javon for your professionalism, kindness, and great service.

This would be a 0 if I could. I made an appt on Thursday to have my tires replaced on Saturday…read more Picked out the tires online I wanted etc and the appt was confirmed. Get there at 8 am on Saturday and told them I would be waiting. 9:30 rolls around, they took my car into the bay for about 15 minutes with the hood up and then parked it back outside. So I go to check on what is happening and the girl at the counter asks is anyone talked to me about my tires. Well it turns out, these people hadn't even ordered the things. The manager then proceeds to tell me that I didnt order tires. Why on earth would I schedule an appt to have tires replaced if I don't want tires????? I am not their inventory manager and ordering their inventory is not my job. DO NOT do business with these people. I was told by several people that they like to waste your time, and this is what I get for not listening. Their corporate office are not open on the weekend, but I have saved that phone number in my contacts and rest assured I will definitely be giving them a call Monday. There are far far better options to have work done than this.

Manager was willing to "negotiate " on tires and alignment…read more Located 4 matching truck tires same as originals. 70,000 mile tires!

Awesome Experience Quick and easy very…read moreknowledgeable.............................. I will be back for other services

Professional auto mechanics. I would strongly recommend if you're searching for a mechanic…read more I had over 100,000 miles on a van, and I needed to have several maintenance issues looked into. I wasn't having problems with my vehicle, but I drive it all over the US and Canada and need to keep it reliable. They offer the exact service I needed, where they do a complete vehicle inspection. What I like is that they send a text when completed with a complete breakdown of the results, including pics when necessary (see picture). I had them do a lot of work for me, as I hadn't really done much to the van maintenance-wise for the first 100,000 other than oil changes and replacing the air filter. It was three days of work on the vehicle, so that gives you an idea of how much work I had them do. Was it cheap? Not to me. But I'm an old man. Everything seems high to me. But it was quite a bit cheaper than dealership costs, which is exactly what I was looking for from an independent mechanic. And while I wasn't having any problems with the van, I can definitely tell a difference in the way it is running now. It runs like a new car. And they offer a three year/36000 mile warranty on their work. That's a fair deal. So, while I had some shock at the cost of maintenance, it was pennies on the dollar compared to replacing with a new vehicle. I probably spent six months of new car payments on maintenance, which is pretty good math in my book. I'll be working with them again in the future.

I stopped in about a month ago to a quote on repairing an oil leak. I was told I had to have an…read moreinspection first which the cost would be waived if I had it repaired there. Very reasonable. I was given a quote of over 6,000 dollars that included 2,500 for the oil leak and about 4,000 for other issues. I appreciated having the 52 point inspection but these prices were a red flag to me. I have since taken my vehicle to another shop and had all the repairs done for literally half as much as I was quoted here. Not saying these guys don't do quality work, they were also very professional. However in the current state of inflation it's worth noting that this place seems to be on the high end of the price scale.

We were unsatisfied with the service of our vehicle. Had several things that they would say they…read morefixed. Like our lights had popped out and they attempted 4 times to fix we gave them all those chances & they still pop out . That was just one incident. There were many many overcharging the customer going on not just with me. The surrounding neighborhood was talking about southside repair i heard it from some of the local businesses also. I would highly. When it came to fixing the car again for the same issue. It was a struggle the way we were spoke to, which said it all. We felt bad but I'm thinking years later why did we feel bad. It was Southside Repair responsibility to fix it right the first time. I am understandable if it breaks again within the warranty that they fix it. I'm all about 2nd chances. Can you imagine taking your car back n forth for months just to get it fixed. Then having to wait days , week to get it back?or that the warranty was out 2 days ago when it wasn't. It was inconvenient for us. Not my choice.

I ended up just getting the inspection here, which was fine, I needed that anyway. They tell you…read morethat the inspection is X amount, but they don't tell you that doesn't include a percentage they charge as a service fee (any rags, solutions, chemicals, etc.). They apply this to any work they do and it was not disclosed up front. The inspection was thorough, I don't have any qualms with that, but they definitely are on the higher end price-wise. I just didn't like the lack of transparency so I went elsewhere for the actual work I needed on my car. Something about it just didn't seem right.