So I hired them cause I was selling my home and they came and did an excellent job. I didn't have…read moreto manage them or tell them what to do. They already know what to do and they handled their business.

I have never been more disappointed with a cleaning service than with this recent experience. They…read morenot only missed the obvious but also did a poor job in a home that didn't require heavy cleaning, taking advantage of the allotted time. They failed to clean cabinets, doors and door jambs, light covers and fixtures, windows, and ceiling fans. These are all basic cleaning tasks in wide-open areas. I spoke to the owner, who was unapologetic and unwilling to offer any compensation. Please be aware of this company. Do not use them; you will not be satisfied, and they do not perform well. 281 Maids do better or go out of business you are going to find yourself in a legal battle with what you say you offer and don't do.

TERRIBLE cleaning company. This has to be a SCAM. This is the WORST cleaning service ever. They…read morebrought a dog with them into the house! They charged me over $500 dollars for an incomplete job. They did not clean over half of the house. They left behind more dirt and damages then they did cleaning. My neighbors caught them at my house relaxing and doing nothing. I called the manager, sent them many pictures of all of the uncleaned out items. They "sent" someone out to clean again. And AGAIN the cleaning service was NOT completed. I have since been reaching out to the owner and manager non stop about this and they have not responded. DO NOT use this service as they will not complete the job. I would NOT recommend this company to my worst enemy.

I wouldn't recommend the employee lied and said she could clean with water. If I'm paying a…read morecompany why would I dmsay you could clean with water if that's the case I could have done it myself, they believe her and didn't give me my full refund. Sent somebody else that half cleaned my house and not all the way like they was supposed to. Don't recommend at all.

These guys are fantastic. I was tired of my old cleaning lady bailing on me all the time and my…read moreplace was getting pretty gross (yeah yeah, I admit it) so I decided to give AM a try and my place has never looked better. The maid did an outstanding job in my place, she was super professional and she even brought me a little present. Booking and paying online was pretty easy and their customer service is friendly and accommodating. Couldn't be happier with the way my home looks! I immediately got them to keep coming back every other week. They are about $10 bucks more than I used to pay, but honestly, the reliability of the housekeepr and the awesome job she does in my home definitely makes it worth it. They accept paypal and credit card online. I highly recommend them.

I don't even want to give it one star, but I have no option. This is NOT based on a cleaning…read morebecause I never have them the opportunity to come to our house. Let me explain. Maybe I'm the only person in Houston that requires I meet the person who's coming into MY house when I'm not home. The owners both told me that's not their typical order of business to meet the people whos houae they are cleaning and seemed shocked I was even asking to meet the woman that would be in our house. So, I politely told him I would take my business else where. I'm sure these people are great cleaners, but not being able to fulfill the ONE thing I ask, I'm not interested in pursing business.

I had family visiting and just did not have the time to get everything cleaned before their arrival…read moredue to being overloaded at work. I was very hesitant to bring someone into clean as I have always taken care of this myself but I really needed the help. I came across Sparkle Maid Pros and they were able to get me on their schedule quickly and at a fair price. I have used them twice since then and both times the service by Tara was impeccable and professional. They send out email reminders in advance and show up within the agreed upon time slot. They are all very flexible if you need to change the time/date. The cleaning was very thorough and efficient and saves me time each month.

Sparkle Maid Pros help us with our Airbnb. They come after every rental to clean the apartment and…read morethey are extremely reliable. I don't have to spot check any of their work because they do a really thorough job! 10/10 I would recommend!

I am always pleased with the service provided by Maid U Shine. I appreciate that it is always the…read moresame team that comes to my home. This allows me to leave detail about which areas may need more attention each time they arrive. They are always attentive and leave my home feeling clean and refreshed. Team Lime is the best!

While the cleaners were still at my home, I paid the full amount plus tip through Zelle and…read moreidentified the payment in the memo. The next day, I received an email receipt confirming my payment.The company then drafted the weekly service fee from my bank account 24 hours after I already paid. I immediately called spoke with General Manager Jesus. I was told the additional charge must have been authorized by me and that I could have to wait up to four business days for the charge to finalize before a refund could be issued, then potentially another four business days for the refund to reach my account. Frustrated by the duplicate charge and response, I posted my one-star review and requested the company not contact me again. Jesus then left me a voicemail stating that he was actually the person who initiated the additional draft, despite telling me during our initial conversation that I must have authorized it. Despite my request for no further contact, Business Development emailed me stating that the owner had refunded me through Zelle and asked me to consider updating my Google review if my concerns had been resolved. I informed them that I had received no Zelle payment and the charge had not been reversed. I was then told there had been "confusion": the co-owner, Raul Wong, had actually attempted to refund the $185 through Venmo from his personal account. I do not have Venmo. I never paid them through Venmo, provided a Venmo account, or requested a Venmo refund. I again explained that I simply wanted my money returned and to not contact me anymore. Raul emailed me directly, explaining that he used my name and phone number to send the Venmo payment. He ended his response with: "As far as im concerned this matter is closed and sorry you dont accept apologies, texts or voice mails." I paid my bill, was charged again afterward, received conflicting explanations about both the charge and refund, and an attempted refund was sent through a service I don't even have.

This was not a good experience! The owner is responsive and says the right things BUT time after…read moretime my house was not cleaned well. I paid deep cleaning and never really got the deep clean. When they rescheduled to come back and redo forgotten areas it became to late in the day and the time was canceled. I asked they do all missed deep clean areas at the next clean. The did try to do this but I'm not sure about their cleaning products. Whatever was used on my stainless steel sink made it oxidized and rust -- perhaps some sort of acid? It also created Ed a permanent drip look from were the squirted the product around the edges of my sink. One of my Moroccan rugs was sucked up into the vacuum cleaner snd created a hole that couldn't be repaired snd they used something scratchy to clean my fridge and dishwasher leaving scrub/scratch marks on the stainless.

Great service and reliable people. The cleaner showed up on time and did not leave until she…read moreconfirmed that I was satisfied with the job. Afterwards, the owner called to just to make sure I was satisfied.

I had to right another review, about this Amazing company…read moreAlways Clean!!I I was looking with great anticipation for them coming back I had to reschedule, at the last minute! They knew what happened it was beyond my control! They were compassionate, kind, and very, professional! If you want your house clean to capacity? CALL THEM ASAP!!!!!!!!'

They were very prompt in responding to all of our messages and questions and most importantly they…read moredid great work. We were very impressed with how well they cleaned everything especially the kitchen and all the details in the room like base boards. The oven looked brand new it was very impressive. They also did a great job on the carpets and floors. Would highly recommend them.

this business is one of five in Texas Cypress Spring Houston ext. please make sure you are rating…read moreright business the review thats posted is not the one that was hired

I had a move out cleaning scheduled for today. Cleaning was scheduled a week in advance…read more I called 48 hours before cleaning to confirm; no response or call back was received. I called the day before, after multiple attempts finally was able to speak to Jerrie the owner to confirm cleaning. She told me don't worry we will be there; you are confirmed! Appt was scheduled for 8AM.,,,8:50AM no one has shown up. I called the owner at 8:50; she said their on their way; sorry about that, they got a late start. Well - no one showed up and Jerrie would not return my call. Very unprofessional; left me in a bind, trying to find someone else and now having to pay more with less than 24 hours notice before the final closing on the sale of home. Recommendation: Don't schedule service with this company if you need your house cleaned chances are they won't show up!