Manny the manager and Bryan the car salesman gave me a uber good deal…read more 2025 RST Z71 5.3L Bryan answered all my calls before and after buying my truck on or off the clock! Work with them and they will work for you.

I drove an hour to this dealership for a recall software update and waited about 10 minutes before…read moreanyone came out to assist me. Unfortunately, the employee I dealt with was rude and dismissive from the start. I was told that I should have checked the app before coming in and that I shouldn't have expected the vehicle to be completed that day. The frustrating part is that when I scheduled the appointment through the app, I specifically selected the option to wait for the repair to be completed in the lobby, so being told that I should have known otherwise was quite unprofessional haha, especially after driving an hour to get there. I want to make it clear that my issue is specifically with the service department, not the sales department. The sales staff have always been kind, professional, and polite in my experience. It's disappointing to drive an hour, wait around, and then be treated disrespectfully when I followed the instructions provided through the dealership's own scheduling system. The dealership does a great job selling cars, but the service department needs significant improvement in both communication and customer service. The two stars I gave are only because of the amazing sales team, if not for them it would've been 1

While searching for a car, I decided to call CarMax Burbank. Little did I know I was about to speak…read morewith one of the warmest and happiest people I've ever encountered. Her name is Geysa. We've never met, and I don't know her personally, but from the moment she answered the phone, I could genuinely feel her kindness, positivity, and welcoming spirit. She made me feel valued as a customer before I even stepped foot in the dealership. I'm scheduled to come in on Tuesday, August 4, to purchase a vehicle, and thanks to Geysa, I'm truly looking forward to the experience. I don't know every CarMax location, but if Geysa is a reflection of the customer service at CarMax Burbank, then they've set the bar incredibly high--not just for other CarMax locations, but for dealerships throughout the Los Angeles area. Geysa's energy, professionalism, and genuine warmth immediately made me feel welcome. She turned a simple phone call into an experience I'll remember, and that's something special. Thank you, Geysa, for making such a positive first impression. I can't wait to meet you in person!

Around 7:15pm, I arrived at this location with my husband and daughter. We approached the customer…read moreservice desk and waited in line. As customers were greeted and assisted, we continued to wait. There were 4 employees standing near the customer service area speaking amongst themselves. Around 10 minutes later, we were still not greeted or assisted. Due to the employees lack of acknowledgment, we began to get frustrated. I approached the group of employees that were standing nearby, and asked if we could get assistance. The employees all looked to one another, then 1 employee stepped forward. This employee asked if we had an appointment, to which I replied no. The employee stated that they do not take walk-ins after 6 o'clock. He continued to ask questions such as, have you been a customer before, do you know what kind of car you're looking for. To which I replied yes. This employee then continued to speak, explaining that they do not accept walk-ins after this time so the availability of their workers. After receiving this information my family and I left. I don't have an issue with their policy or procedures regarding walk-ins. I have an issue with the lack of professionalism and customer service. There were several employees available who could have stated this information upon our arrival. However they continued to ignore my family and I. A little courtesy and respect goes a long way. Clearly the employees here don't possess those qualities. While I possesses an appraisal offer for my trade in vehicle, I will seek service elsewhere.

Moty is an absolutely amazing person. Was extremely helpful and considerate to every bit of my…read moreneeds and hesitations and concerns when it came to the entire process of getting me into the right car. He went above and beyond and this by far has been the most enjoyable experience I have had when it comes to purchasing a car. I would recommend checking this place out! Thank you so much for all your help and continued support throughout the entire process.

Second Car I purchase here great guys that run this dealership always go above and beyond for me…read more Just purchase a 2017 BMW 430i. Dealer works with all Credit and you would be surprised what they can make happen. I drove 1 hour away to come get my new car.

JAY!!!!! Wow what a wonderful human being and just an all over great guy from start to end. Iive…read morebeen dealing with some serious depression since my car accident but JAY's customer service and patients with me really cheered me up. JAY and STELLAR AUTO will be the only place I will be buying a car and recommending family/friends to see him when interested in purchasing a vehicle. The processes was so smooth. A couple hiccups along the way but that was on my end but JAY had it all resolved and always seemed to know the answer making the car buying purchase so fun and professional. Also want to give a little shoutout to VLAD. He was very polite as well. Thank you JAY and stellar auto for making me a long life customer

absolute worst car buying experience I've ever had. I called the dealership informed them that I…read morewas a former salesman the salesman that answered the phone then told me I don't give a fuck and continue to curse me out during the sales call. It took us being on the phone for 10 minutes for me to calm him down enough for him to even give me a price on the and this is only after I asked him to take off $500. He told me I was stupid and that I didn't know the business wouldn't ever recommend somebody buy a car here.

I've bought two cars from them, and both experiences were outstanding. The team is professional,…read morehonest, and incredibly helpful throughout the entire process. They made everything easy and stress-free, and I truly appreciate their excellent customer service. I highly recommend them to anyone looking for a great car-buying experience. Thank you for everything!

Excellent service took care of everything from A to Z, just told them what car I want, they got me…read morethe best deal negotiated the best deal and delievered the car, definitely recommend 100%

I never knew getting a new car can be this seamless! My friend recommended Artur and I'm so glad…read moreshe did. Artur answered my many questions and was able to get me the exact car I wanted at a great price. Will definitely use them in the future.

I can't say enough positive things about my experience with Nexus Auto Group and Arthur. I have…read morebeen working with Arthur for over a decade and he always delivers. This was my 3rd vehicle leased with him and he really went above and beyond to make it happen. I got a 2026 rav 4 limited edition and I could not be happier, especially since this car is so hard to find. It was so nice not having to go around to different dealerships and talking to sales associates or having a bunch of people call you, hound you for some other model etc. Arthur made the process so easy and seamless. I called up Arthur and asked him to find the car and within the week the car was delivered. Easy peasy. Again, can't say enough positive things about my experience. Thank you so so much!!! Till the next one Arthur jan

I went to Burbank Tesla dealership on San Fernando Rd. in Burbank. i meet Isaiah who works in…read moresales. Isaiah was kind enough to let me test drive a Model Y last week. After the demo he signed me up so I could take it home Overnight. I fell in love with the Tesla! I'm in my 60s and the new way of purchasing a vehicle is new to me. Isaiah answered all my questions, was responsive to all of my text messages, and helped me locate a vehicle. During my purchase I had many questions and Isaiah was very professional, very responsive to all my needs. If it weren't for Isaiah, I probably wouldn't have purchased a Tesla. There were times that he was extremely busy, but always found the time to respond to me in a timely manner. I highly recommend seeing Isaiah in Burbank if you are interested in purchasing a Tesla!! He is the Best!

Man. Where to begin. Internally, and externally their communication is terrible. First they say…read morethey're dropping our truck off on Friday at noon. They do not reach out at all Friday. After we had to reach out, they say they'll drop it off Saturday. Saturday comes and there's no communication, until 4pm and all of a sudden they want to come otherwise they'll charge us a fee... with absolutely no heads up or communication all day. After some back and forth on Saturday we agree to a drop off on Monday at 4pm. Guess what these people do? They just show up at 320pm, a whole 40 minutes early with ZERO heads up, or communication whatsoever all day. And the cherry on top? The truck was filthy when we got it back! Such a nightmare.

I had a great experience working with Dro at Empire Auto in Burbank. He went above and beyond to…read morehelp me get into my new car, even when there were unexpected issues along the way. He stayed professional, kept me updated, and made sure everything was taken care of. I really appreciate his persistence and dedication. If you're looking for someone who genuinely works to get the job done, I highly recommend Empire Auto! There is a reason Empire is the best.

Alex Keshishian at Empire Leasing is simply the best! He made what I thought was impossible happen…read moreand got me an incredible lease deal. Professional, honest, responsive, and truly committed to getting the best for his clients. Alex went above and beyond from start to finish and made the entire process smooth and stress-free. I couldn't be happier with the experience. If you want the best deal and someone who genuinely cares, ask for Alex. Highly recommended!