Amazing customer service ! I often come here to do dry…read moreclean for my dress ! This dry cleaning shop is great! They always finish my clothes on time. The shirts are nicely pressed, and the skirts are cleaned perfectly.

Not only did they fail to clean my skirt, but they also returned it pinned to their hanger. This…read moreskirt is made from a delicate material, so the holes from the pins are permanent. I'm extremely disappointed with this service.

Whenever this older lady is in and the owners are not she wants to to charge me more she says its…read moredry cleaning and I asked and the owners son confirmed its laundry - she once said I have bad breadth -- why is that a laundry issue - the laundry business is already difficult but why have an unfriendly customer service.

Amazing place for perfectly tailored alterations at an amazing price! The owner or seamstress knew…read morewhat she was doing and I was able to get an indian blouse for a wedding even tailored perfectly to me! Absolutely check them out to have the best care for you clothes and attire!

I paid $2200 for my Max Mara Teddie coat (famous for soft and fluffy) in January 2024. Wore it a…read morefew times only ( it is warm bay area!). Brought in for clean April 2024 and returned just fine. Wore it twice IN 2025 and brought in for clean March 2025. I called ahead and was told it is ready. When I got there, the fluffy coat lost ALL OF ITS FLUFFY and is no longer SOFT. The $2200 coat has been RUINED!!! The owner kept saying that as time goes on , they will lose fluffyness. Even though I told her MANY TIMES that my coat is only one year old ( bought January 2024) and I wore it a few times only. And she charged $55 ( OVERPRICED) for cleaning this coat and TOTALLY RUINED IT!!!

I should have updated a long time ago!…read more The rough period I mentioned in my last review was over fairly quickly. I haven't had any problems like that in years. They are what they had been. Very friendly, accommodating, and they greet you by name. The prices are high, but it's Los Altos so you expect that. Sorry I didn't update sooner.

I moved to Sunnyvale last year and wasn't sure which alteration shop to try since there were…read moreseveral in the area. I needed two suede jackets with zippers shortened, and from the research I had done online, I knew it wouldn't be an easy job. The first alteration shop I visited immediately tried to discourage me from doing the alteration and suggested I buy new jackets instead. They repeatedly emphasized how difficult it would be to cut the zipper and work with suede. Then I went to Kim's, and the experience was completely different. I was welcomed with a positive, can-do attitude right away. She was confident about the work and even quoted me a lower price than the first shop. One week later, I picked up two perfectly fitted suede zipper jackets. The quality of the work is fantastic. I've already received several compliments on them, and I was especially impressed that the original zippers were preserved. they didn't alter the look of the jackets at all. I'm extremely happy with the results and will definitely be coming back!

I have been a loyal customer of this dry cleaner for nearly 10 years and have trusted them with my…read moreclothes for many years. Unfortunately, today's experience completely changed my opinion of this business. When I came to pick up my clothes, I brought another garment that had a tiny loose thread. I politely asked if they could spare about a foot of matching thread so I could repair it myself. It was such a small favor that would have cost virtually nothing. The gentleman I spoke with refused and repeatedly told me to go buy it somewhere else, even after I explained that I had already looked but couldn't find the exact matching color. What disappointed me wasn't the thread--it was the lack of courtesy and consideration shown to a loyal customer. After almost 10 years of bringing my clothes here, I never expected such an unfriendly response to such a simple request. Great customer service isn't just about cleaning clothes--it's about treating people with kindness and making customers feel valued. A tiny act of goodwill could have left a lasting positive impression. Instead, I left feeling disappointed and unappreciated. After nearly a decade of being a loyal customer, I have decided to take my business elsewhere. I hope this business realizes that customer loyalty is earned not only through the quality of the work, but also through kindness, respect, and genuine customer service.

Our go to place for dry clean and alterations. We love sunny town! They always get our clothing…read moreitems in tip top shape.

I left my panther here one time and I had two. They did a great job. I loved it. If I have any…read moreissues, probably I'll go there again. The price looks not bad.

Terrible service. Took 2 suits, and 3 shirts to them. They damaged the suit button, and returned 2…read moreshirts, and a suit pants dirty. Despite having them redo the shirt they still returned it dirty. Completely unacceptable. Might as well thrown everything into the regular laundry. They cited their policy for not taking responsibility for damages, but their policy only cites this for loose/delicate garments. My clothes were neither of those things. How about the fact that almost the entire set of clothes came back dirty? They took no responsibility and did not even refund me for damaged dirty items...

They cheat and do NOT actually dry clean your clothes. I tested them with a shirt that had a lot of…read moredirt inside that is easy to clean. After they "dry cleaned" my shirt, the exact same dirt was still there so they did zero dry cleaning. I tested them twice and both times they cheated and did zero dry cleaning. I took the same test shirt to a different reputable dry cleaner, and the shirt came back clean and passed the test.

The turn around was so quick and the quality was amazing!! She altered my MOH dress, a buttload of…read morepants from denim to leggings, r shirts and more! Thank you to Ms Q!

Great service and great alterations. My go-to for everything from drying cleaning to hemming to…read morefixes. Great prices too!

Waited outside before opening time of 9am. For sure, this business does not care about being prompt…read moreor consideration of their customers' time. We all have things to do. Why not change your time to later time if you are never going to make it to your own schedule you created of 9:00am opening time?

what a great experience! super down to earth and affordable. highly recommend this place.read more