Tried this salon for the first time. I was a walk in and they were able to take me in right away -…read moreSunday afternoon. Really clean and spacious. Everyone was very friendly. I got a regular mani/ pedi. The young girl was nice but she rushed through the pedi, didn't scrape all the dead skin. I had to come home and use my electric pedi machine. Total was $60. Which I think is a bit much considering I pay $45 for both near my house and they do a deep clean. Anyway glad I tried it but not for me.

I've been going to Hello Nail Bar for a little over a year. I've always had great service, until…read morethis last visit. My nail tech left, so I tried other techs- no one in particular, just whoever was available. Part of my last service was a gel manicure with cat eye polish. I knew before I she was finished that the polish would look grown out within the week because she didn't get close enough to the cuticle. I told her to get closer to the cuticle; she slapped my hand, giggled and continued the exact same way. Now, a week later, it looks like I'm two weeks overdue for a manicure. My suggestion is to look at the progress after the first nail and stand firm on a redo. I don't want to mention the person because I should have insisted that she fix them before I left the salon.

I got my first gel-x set and l love it I got a really detailed set and she hit it on nose…read more and we were vibing the whole time 10/10

I highly recommend coming here! The space is super clean and comfortable, and she really takes her…read moretime to make sure everything looks perfect. I love how she makes sure all her tools and work areas are properly sanitized--you can tell she cares about her clients' safety and satisfaction. If you're looking for someone who's professional, detail-oriented, and provides quality work, definitely book with her!

Five years and counting! This place is my go to for a reason. Friendly service, beautiful results…read moreevery single time, and a team that genuinely cares. Couldn't recommend it more.

Y'all... I thought I had found my new nail shop at The Nail Shop…read more The environment is exactly my vibe--muted gray tones, minimalist decor, subway tiles, modern finishes, soft music playing in the background, and plenty of parking right out front. The place is clean, relaxing, and has an impressive selection of colors. The massage chairs were so comfortable I was literally drifting off to sleep. The prices were also cheaper than other salons I've visited for the exact same services, and it wasn't overcrowded. Walking in, I was ready to give this place 5 stars. Then the service happened. I arrived at 12:30 PM and didn't leave until 4:30 PM. FOUR HOURS. For a pedicure, nail removal, full-set of new Gel-X nails (no designs and nothing fancy). I understand Gel-X removal can take some time, but my pedicure alone should not have taken over 2.5 hours. The first technician was fine until it came time to paint my toenails. The polish application was honestly terrible. My toes looked like little stubs. Of course I spoke up, and thankfully I requested Pin, who had excellent Yelp reviews. She ended up fixing the work and did a much better job. There were also some organizational issues. I wanted my eyebrows waxed, but apparently someone forgot to plug in the wax machine, so the wax was still cold and hardened. How does that happen? Another thing: if you're going to keep clients for four hours, please offer something. Water, snacks, crackers--anything! I was absolutely hangry by the end of my appointment. The only reason I was finally offered water was because I was coughing from a cold, and that was toward the very end of my service. Overall, the salon itself is beautiful and relaxing, but the actual service experience didn't match the aesthetic. If you decide to visit, I'd strongly recommend booking with Pin or the owner. They seem to be the ones ensuring the work is done correctly. Would I come back? Maybe. The potential is definitely there, but they need to tighten up the service side of things.

Have TINA DO YOUR NAILS AND PEDICURE SHE IS GREAT very convenient and efficient salon I have been…read moregoing there for years

I've been to this particular nail shop a couple of times for a quick fill-in when I'm in the area…read more The wait time isn't too long. I think my nails look nice enough so I would say the quality is good. I can't remember my technician's name. She was very sweet and worried about me because I fell asleep while she was doing my nails. I always fall asleep (lol), but this day I was extra tired and it showed on my face and demeanor. The place is a bit outdated. Renovations would make it look better. Overall, it's a local, drive by, run in and out nail shop.

Services were good the first couple time and then a steady significant decline. The ladies are nice…read morehowever they have no problem packing human bodies in their tiny space like sardines. The male nail tech seems disgruntled and is low vibrational. The last 3 times he did my nails they either chipped, smudged or 1 nail completed fell off. It's a shame because he has potential to be an excellent nail tech if he can put his ego to the side and learn how to serve his clients. After giving me a new nail set at my last fill in appointment he told me my next appointment will be a new set: I told him no way. They seem to view their clients as walking ATMs--it's an uncomfortable feeling: They constantly badger you to do new sets, gel mani-pedis or expensive "spa" pedicures even after you've told them specifically the kind of services you want/prefer--it's more "them" focused than client focused. Btw,I was never thanked for my $20-$25 tips --ever. This last appointment took the cake--nail tech dude nicked my skin with his super sharp nail tool and blamed MY skin for "growing too close to the nail". This happened after leaving me under the fan for 15 minutes while he enjoyed a phone conversation right in front of me--so I knew it was because he wasn't paying attention--he seems resentful of his customers and unhappy to do this kind of work. When I arrived for my appointment (no such thing really because they treat everyone as a walk-in) he and a young girl didn't move to seat me, I had to ask them if they were working today in order to mobilize them--mind you I was the only customer. That said, I won't be back. I'm big on customer service and positive energy and I pay well for it, but it's not to be found there.

Not sure how this place has such great reviews. Im giving them 3 stars because I was the only one…read morein there so I got to fully relax, they were extremely nice, and they kept filling up my wine glass okay! So on to the actual service. I got gel removed off my toes and a full set. I gave her inspo for the full set, and she said she could do it. She could not. Sooo I tried to make it easier and just asked for French with the colors we already selected.... Mmmmm not giving. Let me show you what I asked for and then how it turned out.... Y'all can go ahead and laugh at me because I know it's bad..

Ann did my nails and she is an artist! Very precise and did a great job. She gets 5 stars but I'm…read moregiving 4 because of the owner.

I ADVISE NOBODY TO GO TO THIS SHOP UNLESS YOU LIKE POOR CUSTOMER SERVICE…read more There was nobody in the shop absolutely no one, and the lady at the desk didn't have decency to look up and to respond and acknowledge me at all. I immediately walked I out I refuse to pay for a service from nasty, and rude businesses. Seems they have a lot of poor reviews I will be reporting them.

Good pics on Yelp, poor communication and treatment/ hospitality…read more. I called to schedule an appointment to ensure they had time for me and they answered yes. I walked in, was rushed to pick a color instead of greeted. Said I could grab some water, which was nice. The mumbling in Viet started as soon as I sat down, could really make you feel out of place. (Just because someone doesn't know the language doesn't mean they don't hear the tone and can pick up on context.) Cut me twice, apologized, and a couple other hiccups that I won't bother to mention. She lightened up throughout time, but I may have to give it a second thought before going again.. I still tipped well because the actual nails came out good. (My total ~$96.00)Not to my like, as she was not easy to tell what I wanted done. Lady came in right to the end of my service with an appointment, and needed to get acetone removed from her hands that lady doing my nails had wrapped in foil and said, "excuse me- can you--" (I'm sure her hands were either hurting or were uncomfortable), and lady doing my nails interrupted her loudly in front of the whole salon, to say she's almost done with me. I felt terrible for her since she had an appointment on top of that. The fact that there's a lot of competitors for you (Nova nails) should push you to improve in timing and care with how you talk to clients and be careful about what you say you can and can not do for a service. I'm still looking for a place that is both well at communicating with clients, and has the skill set for an awesome set. Please remember to treat people kindly. How you make someone feel is really important.

It shouldn't be this hard to get, and keep my nails done…read more Most of the nail technicians in here are (artistically) talented, however it's SO HARD to make an appointment. I have shared my concerns with the owner and asked her to implement an online scheduling system. She expressed reservations due to the fact that customers may not know what they want, booking one service online and then coming in expecting another. It's a shame to have such a valuable and sought-after product, but simultaneously making it so difficult for customers to get their hands on that product. Booking an appointment has become somewhat of a guessing game. I give them a date and a time of my desired appointment. They tell me that my preferred nail tech is not available, but NEVER say UNTIL WHEN. So I throw out another date. Same thing: Not available. On and on it goes. Instead of providing me with options (namely, telling me the next available date for my preferred nail tech, or other nail techs who have availability at that same day and time), they repeat what they don't have available, or ask me to blindly pick another nail tech that I've never worked with (I don't even know their names because I've never worked with them, so how can I be expected to pick them?). So I'm expected to be both psychic and memorize the roster of the staff here... Just to get an appointment?! In order to book appointments I had to call multiple times over multiple days until someone was able to give me enough information to book an appointment, reach out to the owner on Instagram, and even drive all the way to the nail salon.... JUST TO MAKE AN APPOINTMENT. I tried to make an appointment prior to the holidays before everything got booked up. Myself and another customer stood in line for at least 20 minutes in a practically empty nail salon while the owner's mother did someone's nails before she finally addressed us. Even then, she only handed us a register paper and told us to write down what services we wanted and when we wanted to come in, telling us that someone would call us to confirm (which never happened, by the way). We could have saved a lot of time if she had just asked us to do that and leave the paper on the counter while she finished her customer. After waiting 3 days, I finally called the salon and was told that they did not have my appointment request. Not surprising, given that it was scribbled on a piece of receipt paper that was given to me. Somebody probably threw away thinking that it was trash without following up. I tried to book my next two appointments to avoid this headache and was told that in order to book an appointment with my preferred nail tech, I now have to follow her on social media and DM her to try to book an appointment with her there. REALLY?! Instead of scraps of paper, or having to stalk somebody on Instagram, why not keep an old school appointment book, or even one online? It's really not that hard. These nail techs are also not great with time management. Many of my appointments have had to be rescheduled... For the middle of my work day. (Thank goodness for remote work) One of the (now former) nail techs completely forgot about my appointment and passed me off to somebody else without even acknowledging me or her oversight. Another nail tech pressured me into making an appointment earlier than I wanted, only for her to show up 45 minutes after the appointed time. No phone call, no update, no communication whatsoever. Just me sitting there wondering if this was another canceled appointment that they forgot to communicate to me. I say "another" because I had an appointment with the same technician that she canceled, but the salon did not leave me a message to let me know. The only way I found out is because I wanted to add something onto my existing appointment and when I called the salon, I was told that I no longer had an appointment because that person decided not to work that day. In addition to horrendous time management and the hoops you have to jump through to get an appointment, the nail retention is also poor... And ultimately that's why I chose to get my services done elsewhere. Like I said, artistically some of these nail techs do a good job, but in terms of actual quality of work... Not so much. I tried to make it work, because finding a new nail salon can be a pain. However, I started experiencing substantial lifting of my nails after practically every appointment. At one point, I even developed nail fungus under my acrylic, which one of the nail techs ignored completely and just covered with acrylic, and another who tried to tell me "That's not nail fungus, it's bacteria". Whatever it is, it's not supposed to be under my nails... And it wouldn't be if the work was done correctly. Aesthetically, this is one of the nicer looking nail salons in the area, but looks are deceiving. This salon presents a lot of challenges from a booking, customer service, and quality of work perspective.

Update: Tiffany, one of the managers, was super kind and gave me a call after my initial manicure…read more She offered a partial refund, which I was happy to accept as opposed to a full refund, as the work was still done and the resulting nails were fine. She also worked with another manager at the store and was able to set up my next appointment with a specific tech - I believe it was Emily. Tiffany was very communicative via both text and DM on there Instagram account, which I used to schedule my next appointment. She was also there when I arrived for that appointment to ensure things went smoothly. Emily was very attentive during my service, and ultimately I was happy with this set. I did SNS and Emily finished with a gel top coat. Since I prefer to not have gel that is cured by UV, I may not return regularly. However, this salon has a huge selection of not only regular colors, but specialty colors as well, such as cat eye and jelly polishes. Jelly polishes are definitely on my list to try in the future, so I'll likely be back for that. I very much appreciate the team's outreach and support after my last review, and it's clear that they care greatly for the service they can provide their customers.

Okay, first things first... the parking situation is dire. I wish one of the reviews mentioned…read moreparking, because the situation is in need of help. No parking in front of the nail shop and no validated parking. If you live in the building above it's great! If you're a college student and can walk it's also great! If you're not in one of those two categories... buena suerte. The nail shop itself is very clean and has the cool neon signs that are all the rage. The music consists of the top hits. During my visit I heard several Beyoncé songs. They also give you wine/sparkling wine to drink. So the vibes are all there. I got a pedicure and it was okay. I wasn't overly impressed. All things considered, it's cool but I don't see myself spinning the block (coming back).