12-5-2015
BEWARE OF THIS PLACE. STAY AWAY. UNPROFESSIONAL AND BAD CUSTOMER SERVICE. I DID NOT REALLY NEED TO MAKE A YELP ACCOUNT UNTIL NOW BECAUSE OF THIS PLACE. THIS EXPERIENCE ALL HAPPENED IN A MATTER OF 5-10 MINUTES.
THIS REVIEW IS FOR MILLIE (not sure if spelling is correct)
Here's my story.
Today was the Mililani parade that started from the Town Center ending at this shopping center. We find parking right in front of the nail salon. My sister and I figure hey why not go get our nails done while we wait for the parade to make its way to our side. So we walked in just shortly after 9 am when they first opened with my sister and boyfriend as a tag along.
As soon as we get inside I see only 1 person and we are just standing inside the shop waiting to get greeted. The lady yells at us "sign in" so we signed our names on the clipboard and at the same time we noticed 3 more people walking in, who I see are nail techs running late for their job.
Anyway...My sister ending up wanting a pedicure and I wanted acrylic set. My nail technician seemed so frazzled from just walking in and she drops her bag down and tells me to go sit in a chair. Didn't introduce or greet me at all.
So I am sitting across of her and I first apologize that my hands sweat. I have a condition of hyperhidrosis so I wanted to be courteous and inform her of that before she started. She grabbed my hands and looked at them, then gave me a look of disgust. And not to mention I have really short nails. Nails below the skin (I know it's gross, and I'm feeling self-conscious already, she was not making the situation any better)
So this is what happened after that:
Nail tech: what you like?!
Me: I'd like acrylic nails, please. Because of the job that I have, can I have it on the shorter side? I don't want it long. Right at the tips of my fingers are fine.
Nail tech: You don't want long nail?! Long nail better.
Me: No, just up to the tips of my fingers.
*nail tech is puzzled and she begins to buff my nails and then take out a fake nail and measures it on my finger.
Nail tech: So you want long like this?!
Me: No, shorter. JUST AT THE TIPS OF MY FINGER. And how much will this be??
(Testing her, I already looked at the prices beforehand. Their chart says $25 for acrylics set
Nail tech: Gonna be $35!!
Me: I thought it was $25??
Nail tech: No. I give you better kind of nail. Stay on longer.
Me: No thank you. I just want an acrylic set. Nothing fancier.
*nail tech gives me a dirty look. She then takes out a huge hooked shaped nail file and begins to dig underneath my real nails. Which like I said before are super short and BTW. SHE WAS GETTING REALLY ROUGH BY THIS TIME. I have never gone to any other place where they had to do that.
Me: *Ouch!! I told her and I pulled my hand back.
Nail tech: YOUR FINGER NAIL SO DIRTY!!
Me: Um... yes but that hurt. **(who says these kinds of things?!)
Nail tech: *doesn't apologize and then asked me AGAIN (and now in an extremely irritable tone) So what you don't understand, why don't you want long nail for?!
THAT IS IT!! I GOT OUT OF MY CHAIR AND WALKED RIGHT OUT!!
My sister had started to get her feet done and this point, and my boyfriend who was waiting for us in the chairs by the entrance, stood up and followed me.
I stormed off outside to smoke a cigarette. Telling my boyfriend everything that happened, another nail tech (short hair) came out and asked what happened. I told her briefly that my nail tech didn't understand what I was trying to tell her, I told her what I wanted and she refuses to do so, and she hurt me and (SIMULTANEOUSLY MY NAIL TECH LADY CAME OUTSIDE TO LISTEN TO THE CONVERSATION AT THIS POINT) and I pointed to her and said
"You were extremely rude and I do not get an apology or anything?!"
*SHE THEN LEANED ON THE FRONT DOOR, LOOKED AT ME UP AND DOWN AND SHRUGGED HER SHOULDERS.
REALLY B@TCH?!?! WTF?!
She then walked back inside. The other nail tech that was outside with us (I'm guessing is the boss) SMILED at me and said sorry. She then asked me if she could take a look at my nails. This lady did not even know what was even going on and did not even showed empathy. All she wanted was my money. Why the F*** would I want to go back in there to you guys?!
My sister texted me and asked what happened while she was getting her pedicure. Apparently, she got the nice nail tech lady. My sister got the name my nail tech and said that her name is Millie (Not sure if I'm spelling that right)
I have NEVER been to a nail salon with such bad customer service. I can't believe what just happened. I honestly hope that the people who do go here on the regular, never get treated or experience what I had to go through. And everyone who has never been here, DO NOT GO HERE AT ALL. GIVE YOUR BUSINESS SOMEWHERE ELSE. DISGUSTING PERSONALITY OF A HUMAN BEING. read more