The nail tech who completed my pedicure just did not create a good experience. Starting with me expressing what I did and did not want in my services. He tried to rush through services and the frustration was evident everytime I asked him to slow down and complete my pedicure properly. He skipped over the cuticle softener and went straight to push down the cuticle, while trying to upsell me on other services. I asked for the deep callus remover with a pumice stone as I don't want my feet grated. That seemed to upset him even more where he took the pumice stone and swish-swashed across the bottom top portion of my feet splashing water everywhere like see I did it. I shouldn't have to fight with my nail tech about the services I'm paying to receive read more

Nails Factory - Supposed to have been a shared appt with two friends for a pedicure. They did mine and an hour later my friend. - Nail Salons Near Me - Columbus, Georgia

The first time I went I had an amazing experience. But I went in today with my daughter to get a pedicure. I got the Aloe Vera while she got the milk and honey. I was extremely dissatisfied. Let's start off with me. The technician seemed to get annoyed every I requested for him to scrub a little more. He completely forgot to do my whole left foot with the grater and when I asked him to do it he got upset and only did it for not even a minute. I also asked him repeatedly to remove a hangnail that I have bothering me and he never did after telling him multiple times. Over all he did polish my toes nicely but my feet are still so dry even tho I asked to get Aloe for rehydration. Now to my daughter. She enjoyed her pedicure in the beginning. The technician drilled her nails even tho her nails were bare leaving a bit of a painful mark on her big toe. When it was time for the polishing The technician who did her feet didn't file her nails or even put a base coat on them before polishing. He left polish all over her toes and when she told him about it he tried using his thumb nail to scrape it off (keep in mind this was regular polish). Overall we both felt like everything was rushed and was disappointed with the results. My daughter ended up repolishing her nails her self at home because of how much she disliked it. read more

See all

Came in for a basic pedicure with my mom. I didn't really need more than a polish change (regular polish not gel) so I asked for the basic, I had been to my normal place a week ago for a pedicure so my feet were not bad. I was told that the cheapest pedicure option wouldn't be good for me because it didn't include removal of my old polish. I accepted but then had to insist that my regular nail polish was removed with remover and not filed off with a drimmel tool but then he used it again to remove my cuticles instead of cuticle remover cream. Everything about this experience felt rushed and there was nothing relaxing about it. read more

Asked for bubble bath dip in almost and left with thick, circular gumballs on my fingers and cuts because the girl had no clue how to file. Not a single nail was the same shape, they are all different. She couldn't file them in the same shape when they were bare and had no product on them and it just got worse. Cute with file and drill. read more

Service is always fast and great ! The staff is awesome! Ask for Vince ! Best place I've been to in awhile! read more

Nails Factory - Nail Salons Near Me - Columbus, Georgia

Nails looked nice when I left. However after second visit and a different technician each time, I realize it's the salon protocol to grind off the sns instead of soaking. I removed the last set of sns myself and must say that my nails are ruined. Paper thin. The technicians at the salon must be in a hurry - they both ground my nails until they got 'hot' several times. Not going back. read more

Went to Nails factory three separate times...within a month. I got dip all three times and none of them lasted more than a week without chipping or cracking. I'm not sure if it's the type of dip process they use, but I have never had this issue. The third time I waited an hour- granted I was a walk in. Good thing I wasn't getting a fill or a full set. They turned everyone away that was coming in for that service, including people with appointments. Anyway, I've never been so rushed through an appointment ever. My appointment was MAYBE 20 minutes, and even though I came in for a manicure and dip, all I got was the dip. I had clumps of dip powder all over my hands by the time I left and contracted an infection that had to be lanced and soaked (picture below). Do not recommend. read more

Nails Factory - Nail Salons Near Me - Columbus, Georgia

Literally walked away for 20 minutes in between every step and nail, all of my gell peeled off the next day, never again

Worst nail experience ever. Nothing about the customer service here is decent. I showed 3 people the photo of what I wanted and everyone essentially told me it was the right color. I asked for a clear slight pink pigment base with design ( see photos). After multiple attempts to correct the color no one listened to me. On top of this sns was sooo thick I had to ask them to file down 3 different times. read more

Nails Factory - This is what I asked for - Nail Salons Near Me - Columbus, Georgia

See all

My go to spot! Very clean atmosphere! I see Hanna and she does an incredible job every time! Every now and then I have intricate nail designs and she never disappoints! read more

Waited for a while and other customers certain customer were serviced before me. Won't be going back. They have a don't care attitude read more

Great place! I got a simple manicure, and the lady who did my nails was kind, quick, and very good. The music is a little loud, but the salon itself is very clean and has lovely decor. All the staff that I spoke to were all very nice. I highly recommend the place as well as Amber! read more

Nails Factory - Painted nails - Nail Salons Near Me - Columbus, Georgia

This was my first time visiting this salon, because my usual salon was very busy and me and my mom decided to go to this one. The guy that done my pedicure did not do something right... three day later and two of my toes are irritated and they hurt so bad. I can't even wear shoes! red and swollen... and don't even get me started on the gross pus coming out of the sides of my toes! I also got my nails done, he did great on those, but my toes, absolutely not. I will not have a pedicure here again. if so it will not be with the guy with glasses! read more

I got gorgeous nails done here. A bit expensive, but so worth it, unlike other nail salons. This is the cleanest, nicest, newest salon in the area. I highly recommend them! Stephen did a great job, I will definitely be back! Don't waste your time on other salons, don't waste your money on sets you won't be happy with! Nails Factory is the best! read more

Nails Factory - Nail Salons Near Me - Columbus, Georgia

Was visiting from Atlanta and needed my nails done STAT - ya'll know it's been rough out here. Came here with a friend and it was great. Great people, great service, EXTREMELY CLEAN, and nails came out great. Thanks for the purple gel pen! read more

Probably one of the worst pedicures I ever had! The dude didn't even clean up my cuticles. Nor did he use a pumice stone or anything to get rid of dead skin. I will never come back! Don't waste your $$... get your pedis elsewhere! read more

Ok, so don't let the Jamaican woman do your nails.. she say she got 20 years experience but honey, I got fungus on my nail after she did my fill-in, and she drilled down in my nail too far and now that my nail is growing back it's hurting so bad I had to take the nail off.. she did my daughters design with regular nail polish, call herself putting it under the light knowing it's not gone dry it's not gel. Do not let this woman do your nails, she is lying about her experience. I had a bad feeling and I was not going to get my nails done anymore after I got there I was just satisfied with the pedicure because I knew in my spirit this woman , Corelene don't know what the hell she is doing... from here on out I just want Asians on my hand! Love my sisters but yall néed to stick to doing hair! read more

I have only went once, but I was pleased with my nails. I got the SNS dip french ombre on My natural nails. They weren't thick and bulky at all. A little pricey but worth it. read more

I went Saturday 7-10-21 to get a pedicure and dip powder on my nails. The dip powder has already come off on two of my days and today is only Tuesday 7-14-21. I've never experienced my nails chipping within 4 days of having them done. I won't be back. read more

Nails Factory - Nail Salons Near Me - Columbus, Georgia

I knew this place was new and was close to where I live, so I had to give it a try! It's such a nice salon: the vibe is modern, they have complementary drinks and new music videos playing on a screen inside. I got a pedicure and it was super relaxing! I recommend this place and I will be going back read more

I visited this shop to treat my mom and sister for mothers day. The shop was beautiful and the service was fast and friendly. We will be back! read more

Don't let the look fool you!! New modern vibe but service NOT so much. Seems if you're not requesting long acrylic nails you get sent to the least skilled. Expected service to resemble the business theme (modern, detailed, hygge). Unfortunately, this place is another run of the mill quantity over quality nail shop. Nothing to see here. New spaces and faces but same ole pick a color mentality. Been there done that. read more

Over priced and the services don't last. I came for a fill-in gel and a week later 3 of my nails chipped and the gel paint on at least 5 nails were chipping off! read more

My husband and I came to get pedis and I also got a manicure. When we walked in we were greeted and waited about 10 minutes before we were taken to get seated. It was pretty busy, but it was Saturday so it was expected. We sat at the pedicure chair for a while, no one came or turned on the water. It was a bit annoying. I would've rather waited until someone was actually available. But those were the only annoying things for me. Either than that the ladies were super sweet and we had a good experience overall. The place was big and decorated beautifully, super spacious. But it was VERY expensive here. They're definitely overpriced from what I'm normally used to read more

Love it here! They always do a wonderful job on my nails! I have nothing but good things to say about them!