Awful customer service. All I needed was to remove my acrylic nails before returning to work from vacation. Apparently it was too hard for the guy to handle so he passed me off to someone else. She was pretty careless and didn't bother filing or trimming my natural nails afterwards. Definitely wasn't expecting superstar service to have the acrylics removed but they managed to make it one of the worst experiences I've ever had. read more

Let's be honest they're kinda rude unless you're a regular. Took my business else where.

They don't even acknowledge you when you walk in. They had customers, but not even a hello, or ask what we were in for. Sat there for 15 min with nothing, so we got up and left. Will never return. Horrible customer service. read more

Absolutely horrible. I wish I would have looked on yelp first, but being since it's the day after New Years, there aren't very many places open. Took over two and a half hours for a manicure and pedicure. And extremely over priced. Their menu said $23 for a pedicure and $5 for French tip, totaling $28. My mom got charged $45. Slowest service I have ever had. My gel manicure had a black fuzz in it, when I told her about it, she just said "oh it will be covered with the glitter". I don't care that it is covered with glitter, get rid of it. And they used so much top coat that I now have a fat bump on my thumb. If I had time to get it fixed I would but they wasted almost THREE HOURS OF MY TIME. For my pedicure...he put an entire Costco size bottle of oil on my legs. How am I suppose to roll down my pants or put on my shoes without it getting everywhere? NEVER. AGAIN. read more

Kelly is always rushed when waxing my eyebrows every single time.This last time I went, I was not happy with the service she provided. She left my eyebrows really uneven. And she's rude, she needs to work on her customer service. read more

This is a mediocre nail spa; however, temperaments flair among the staff more times than comfortable. In addition, minimal face waxing is safe, but whatever you do do NOT allow Kelly to tattoo your brows, and certainly NEVER get them touched up. She will not draw first to ensure alignment. Further, she sits on one side of your body which immediately causes misalignment from the other side of the face. And ALL of this while talking on the cell phone! If you happen to look at your face after and have a permanent facial expression, know that it's not because "one if your eyes is droopy"! read more

Not happy. I could've done better at home myself. I should've waited til tomorrow for Lotus to be open. NEVER coming here again. My nails are shaped weird, nailpolish looks like crap & it just all looked like a rush job. read more

This is the worst nail salon. Dirty, so much clutter everywhere. Last time I went in, nobody said hi. They asked very rudely what I wanted. Sat down and they were all over the place. 2 people worked on my nails. So uncomfortable when the ugly lady went in to take off one of my nails she yanked so hard I said "owww" really loud. She didnt apologize. Lastly I wanted to have my nails painted not gel. I can't even count how many times she went on and on about how I should get gel. I hate this place and I'm never going back. read more

I was there about a month ago for a pedicure. Everything was great until they sat a girl next to me with horrible fungus on a nail. Her nail was literally going to fall off because of the severity. I could not believe this! They should have refused service to this girl. I could tell that the workers there where talking about the girl and it made me uncomfortable. When they finished the girls pedicure they did not bother to disinfect the area. They rinse it very minimally but considering the client that was there they should have done a lot more. I will never go here again! read more

horrible customer service. horrible and moody staff. There were treats to call the cops on customer that was not happy. will never go again

While I was getting my nails done she was using the same utensils that they had used with another customer not only did they cut me but the nails where nothing of what I had asked for and very pricy they ended up falling in 2 days. read more

Went here on a Friday waited about and hour. I anticipated a good result because my sister had just went and her full set came out very nice. They went so fast on me and my hands look like slop ....they didn't even fix my cuticles. I'm so disappointed because I can never find a nice place to go. read more

Nails Unlimited - Ugly. Cuticles - Nail Salons Near Me - Salinas, California

Great nail experience! I'm an acrylic regular and constantly trying to find a good manicurist. Go to David he's super fast and does amazing long lasting work !! Just make sure if you like thicker nails you let him know :) my mom and I use to go to him years ago until we lost him for a while, so glad we found him again. My only complaint would be that they work on multiple people sometimes when it gets busy read more

I am a licensed cosmetologist myself so I know most of the state board regulations in salons and nail salons. This place is VERY CLEAN! Not only thag, the atmosphere while in there getting my pedicure was great, very quiet & peaceful. The lady that did my pedi didn't speak much english, which is normal in nail salons now a days so I don't mind. She did a great job and was very thorough with the whole process. I'd definitely go back a second time! read more

I LOVE the service my auntie and I received at Nail Unlimited! We came in for eyelash extensions and the wait wasn't long, and we were seen as soon as the eyelash artist was ready. I got a full volume set and I'm happy and satisfied with it! We liked the service so much, me and my auntie also asked for eyebrow waxing! I will come back asap, this place is amazing! read more

I used to come here to do my nails. David always does a great job. However he does tend to do several peoples nails at once. It's not that bad but it adds to the wait time. :/ otherwise great place. I would have given them 5stars however it is a bit cluttered. read more

Worst nail salon! Rude workers they rush & do half ass job. My nails are rough not smooth i had to tell the lady four times to re-file some nails, she said they were fine when they were not done right! They are impatient, rude and dirty there areas were dusty and dirty the workers nails were dirty aswell like really? Disgusting read more

Love this place ! I've been waxing my eyebrows here for the past 4 YEARS ! ever since i always get complimented by them. Very satisfied. I've brought many people in this salon and they actually come & get satisfied. I recommend Kelly, she's very professional , always looking after the brows :) ! David does a amazing job with nails , and always listen to him when he tells you to stay longer so your nails can dry off ! Love this place . God bless the business read more

Rude! I will definitely take my business else where. The older man with a gold chain and glasses is a rude mofo. He tried to disrespect me in front of a customers trying to yell and what not. Not to mention he was in a rush trying to move on to the next person! That's the last time I will ever do my nails there! And wait, I even tipped him and he tried getting hostile with me! like c'mon! He's lucky my ghetto side didn't come out of me and instead acted much calm and collected. Oh but I sure let him know he wasn't going to disrespect me! shoot. read more

This past Sunday I went here for a mani/pedi...my opportunity for a bit of relaxation and me time. I have been before but never on a Sunday...the experience was horrible. The staff talked loudly to each other across the room the whole time I was there. The person assisting me was dismissive when I wasn't interested in gel or acrylic nails. She spent most of the time looking at herself in the mirror! My nails looked as if they were painted by a child...there was paint on my cuticles!!! To top it off when I paid she showed me where I could add her tip!!! Really?? When I told her the problem she said she would redo them...I declined. Do not waste your time nor hard earned money here!! Disappointing!! read more

They did an amazing job on my toes ! Took their time and made sure it was done right .Love this place , would definitely come again

Got my nails done on a thrus and the next day it chipped and called to let them know David said no problem come in and we will fix it... just let them know and we take care of it... I told him I have to go out of town wedding....he was very nice...BUT went in and the employee ladies tell me first come first serve. I totally understand that .... BUT IF ITS YOUR MISTAKE U NEED TO TAKE CARE OF IT NOT BRUSH IT OFF.... . Then David's wife said I have to ASK PPL WHO ARE HERE FRIST TO GET IT FIX....just needed2 fingers to be repainted .... GOT IT DONE... but there customer service is very bad... instead of saying sorry we will help you.. it was very unprofessional what they did... I'll take my money else where.. very sad n disappointed.. I want to give it no STARS.....wow so I've read a lot of complains on Yelp on this salon.... so they just don't care ... I guess... my mistake for not goin on YELP before goin... but will be going else where from now on... read more

This place has the worst customer service. I was a walk in because they refuse to make apointments. One young lady asked if I could wait a few mins. I said sure, so I sat down. There were 2 other people waiting. Well after finding out by shear observation that there were 4 other people, every parent that had a child with them wanted their childs nails painted, on top of sitting for 45 mins with no end in sight I walked out. This is not the first time this has occured but after today I won't go back. They really should consider starting to schedule their apointments so they can staff apropriatly. Their staff is cut in half on weekends and doubled during the week. Not to mention communicate with the customer HONESTLY about the wait time. I rater someone tell me it's about 1 hr wait then iys a few mins or not at all. I could have done something else and come back. Now I will just look for another nail place that schedules their apointment appropriately. read more

If you want to get your brows messed up see Kelly. She did such a terrible job to my full brows. She tends to be on her phone a lot and very distracted, I had never told her anything about it just because I didn't want to be "mean" but today she won this one star rating. Never again. She lost a client. When I told her about my brows being thin and uneven she lied and told me they looked the same. On top of that I asked her if she still expected for me to pay her and she said "just $10" This lady didn't apologize or took responsibility for messing up my brows. read more

This salon is really cluttered with a broken pond, nasty water in the broken pond, exterior grade retaining wall décor? I have never seen so many dirty plastic plants and visual clutter. I am looking for a salon that is clean and organized and this is not the place for me. American women I know would like a more "Zen" experience, pick a theme and roll with that...... read more

Love the way Kelly did my eyebrows ! Defiantly the best place in town. Quick assistance and everyone is really nice

I love this place! My nails always look great! They have great designs and styles. Highly recommend !

This place was awful! We made an appointment for 1 and yet they kept taking other clients. Plus we made it for 5 people and assured that they would be able to have it done all together and that was. It the case! The staff was very rude. I will never come here again! If I could have given negative stars I would have! Such a disappointment! Worst nail salon in Salinas! read more

Awful job on my nails. A lady started working on them then passed me on to a guy and then he passed me on to someone else. It took forever to get out of there. They cut me on a couple of my fingers. I told one of the ladies that a nail was crooked and she gave me attitude. The nail polish was dry which caused them to look really sloppy and uneven in color. I went in with my friend and her nails looked ugly at the end too. Never going there again!! read more

First timer! loved my nails but I don't like that they move you around to different stations.

Very disappointed! Got my nails done by a lady on Tuesday by Friday one of my nails fell off already and Saturday another! My polish began to chip within two days! I will not be returning and so sad because it's near my house. read more

Been coming here since I was 13 for waxing. Kelly is the only person I trust. Mani and pedis I would try somewhere else thats not as expensive. But waxing wise this is the place to go, just be prepared for a wait. read more

A co-worker told me about this place when i told her i wanted to get my nails painted. They introduced me to gelac! i am in love. I have always had very brittle nails and they break way too easy. With this new UV nail polish, my nails stay strong and the polish doesnt chip or fade!! I have gone at least a month in between and it still looks as if i just got them done. The pedicures are also outstanding. they take their time with the pedicure part as well as massaging your legs and feet. I look forward to getting a pedicure because i know it will be relaxing and enjoyable! read more

I went to go get a pedicure and the ladies were very rude. During my pedicure I gave her instructions but she didn't listen and ending up cutting me and making me bleed. It hurt so bad, I couldn't have her finish my foot. And it didn't even seem to bother her one bit either, she just kept poking at my cut. I was furious. To make matters worse my toe got infected and I had to go to the dr. Due to the infection I had to have a minor procedure/surgery done to cut my nail where she cut and created the infection. What was suppose to be a relaxing experience turned into m a doctor's visit. Thanks. I am never going back!!!! BEWARE of this place read more

David did my nails, after waiting an hour, and having him call me in later that day so I wouldn't have to wait. Then I had to wait another half hour anyway. And I had to edit at least three more times while he worked on other people. These people are flat out RUDE. My Halloween nails did look nice, for two days, when the gel started peeling off. Then, when I called to see how long I would have to wait for them to repair them, I was rudely informed that, although they were open they don't have time to fix them ( not enough money since it wasn't a full set is my take). Greedy, money grubbing lousy place who treats customers very badly. How do they stay in business? I have no idea, but they won't squeeze another dime out of me. read more

They are so rude. So my mom got a gift card to come here for her birthday. She came got eyelash extensions and she paid the difference. She says they let one eye dry fine and then with the second eye, they did a rush job, took her out of the room to pay, and didn't even hold a mirror so she could look at herself. The very next day, the eye that was rushed, the lashes had fallen in a weird limp way. All still there just droopy. My mom has no means of transportation and since it was just a one time thing she didn't keep the number. Needless to say she wasn't happy with what she got. Six days later I was finally able to take her. The lady was so rude saying that this couldn't happen over a day that the glue they use is good and that this was impossible and that anything happening over a week is going to be a $10 charge. It hasn't been a week and it did happen so whatever glue they use isn't all that. But the way she came about it was so unprofessional. Saying that it was normal wear and tear and if she wants it she pays and if she doesn't we can leave. We talked about it because I didn't want to give them business if they don't deserve it and my mom decided fine she'll pay because she doesn't like how the extensions are drooping. We go to the room and the lady is still being so rude saying all the lashes are there. What do we want her to do and that everything is fine and it's clearly not. One side is way lower than the other. I tell her it's not staying up and she just says we should try to curl it. Umm duh of course we tried but we can't get a curler around it and her solution is to do it with our fingers. She does put more glue lets it sit for about 10 minutes. Comes back says we're done and just leaves. We ask at the front do we still pay because all she did was add glue. David says no and then in the car I see she got black glue all over my moms lid. They need to work on their attitude, customer service, and just over all skills in doing their jobs. read more

Okay, after my bad experience at Luxury Spa I was nervous to get my eyebrows waxed. I used to come to Nails Unlimited a long time ago. So I had forgotten how good Kelly is. She is AMAZING. she managed to fix my eyebrows and I was blown away at how nice they look. :) I would defiantly recommend this place for eye brow waxing, now she is quick though so if you want to be in and out she's your girl. But if you want somewhere to go and relax maybe try Aqua Blue. She also does the 3-D eyebrow tattooing which is something I'm very interested in doing. read more

Went to this nail salon yesterday to get a pedicure for my sister & I. There was only 4 nail technicians working on a sunday, don't know if that's a good or bad thing considering they might have been slow in the morning, I went around 1pm and had to wait around 15 minutes. I hate how i went with my sister wanting to get attended at the same time but i ended up getting my pedicure first, then 10 minutes later my sister is seated in the chair next to me. The lady who did my pedicure did a good job, she was very detail orientated, she massaged me for a while. The lady who did my sisters nails did it so fast, my sister finished at the same time that I was done which meant that the lady did it so fast. She didn't clean up her nail polish that she painted outside of my sisters toes. I would go back there for a pedi, but not with the lady who did my sisters toes. read more

I have never received such horrible service. I went in for an eyebrow wax. I asked if there was a wait. The woman responded take a seat. I then asked how long the wait was. She responded, "relax and take a seat." I did not appreciate that response, but I was desperate for a wax, so I sat down. Then she calls me into the wax room where a woman was waiting for me. The woman did not talk to me at all. She continued her conversation on her phone. She took approximately 5 mins to do my eyebrows. I thought they were rude and careless. Never going there again. read more

I always get my nails done here with a specific lady but they don't seem to honor appointments. I had an appointment and still had to wait over an hour to get her to do my nails and almost just walked out. Don't like that they don't treat usual and loyal clients better. Also, I've had bad experiences with almost everyone else at the salon but keep coming back because Kim does a great job. So I would say customer service isn't very great at all. read more