I had a nail in my tire a while back, and Les Schwab helped patch it with no issues. We have also…read moreordered winter tires from them before and had good service. This time, we needed new tires and were able to get an appointment the same week. The customer service was good, and the lobby was clean.

I got 4 new tires and new sensors for our car today and honestly, really disappointed with the…read moreservice. My dad always praised Les Schwab and so I don't even think about another company when I think about tires, but maybe it's time to find somewhere else. First, they called with the quote for all new sensors and told me there were generic ones and name brand...I asked for the price on both and what the difference once and then said I wanted the name brand ones. Just looked at my invoice and they had put on the less expensive ones. Annoying because if they truly wear out faster, then they've just cost me more money. Cool. Thanks for listening. Also...what is the point of an appointment?? I brought my car in at 9AM and it took FOUR HOURS to change my tires and put in new sensors. WHY? Why are you overbooking to the point that you're ticking off the customers who plan ahead for the car service? Not only that, but at no time did they communicate any kind of timeline so I had to call after hours and figure out what was going on. Then when they did, I still had to wait. My advice is do not, under any circumstances, make other plans for the day if you have to get service here. Also, front desk? Communication needs massive improvement. Checking in was great. Checking out...I had to ask for what the final amount was. No one went over a thing. No one talked to me about my financing. Everything is online so no one talks to anyone anymore. not to mention, it took forever as well. There is zero hustle in business. Irritating.

Jeff was outstanding as usual. We have had 4 rack…read moreinstallations on 3 vehicles and each time staff goes above and beyond to be fast, efficient and courteous. Thank you! Love these guys!! Jeff Evan & Steve !

Needed some locks exchanged on a carrier. Accomplished quickly and friendly. Love this company.read more

I took a Subaru Forester Touring in for a pre‑purchase inspection, and my service advisor was Gabby…read moreFrogget. She was exceptionally friendly, efficient, and professional. She even arranged complimentary Lyft rides both ways so I didn't have to wait several hours while the inspection was being completed - a thoughtful and unexpected gesture. The inspection report was shared with me through a web link, allowing me to clearly see what work the vehicle needed. There was absolutely no upselling. I highly recommend Gabby; she is one of the best service advisors I've dealt with in my life.

had an outstanding experience working with Diego and Whitaker at Michael's Subaru! After completing…read moremy first lease, they went above and beyond to help me get into another Subaru and made the entire process incredibly smooth and stress-free. Both Diego and Whitaker took the time to understand exactly what I was looking for, worked hard to accommodate my requests, and helped structure the new lease to fit comfortably within my budget. Their recommendations and advice were thoughtful, honest, and genuinely helpful throughout the entire process. Thanks to their professionalism, patience, and commitment to customer service, I ended up leasing another Subaru from Michael's Subaru. They made the experience completely different from what I've experienced at other dealerships--no unnecessary pressure, just great service and a genuine effort to make sure I was happy with the deal. A huge thank you to Diego and Whitaker for all their time, support, and effort. I highly recommend them to anyone looking for a Subaru or simply wanting a dealership experience where you feel valued and taken care of. I'll definitely be coming back!

Brenan or Brendan one of the managers at discount tire was ridiculously rude and unprofessional. He…read moredid not greet me when I came into the shop. I said "hello, good morning" and his hello in return was so bitter and short that I knew that this would set the tone for this experience. He then proceeded to ignore me and type on the computer then went to the next room. I said cheerily "oh, you'll be with me in just a minute? Sure, no problem" which seemed to further irritated him. Then the phone rang and he took care of the callers request without acknowledging me still. I then explained that I spent over $1,100 on 4 new tires last year and to service the person on the phone without acknowledging me is "wildly rude." I then explained what customer service should look like (ie greeting and answering the phone to ask to hold and acknowledging the customer standing in front of you) and said "you know?" To which he said "no, I don't." Then the moment my experience changed is when Justice intervened and said "Ma'am, I'm almost finished with my customer and will take care of you." My mood instantly shifted. Justice was like a breath of fresh air. Very professional, kind and friendly. I am so thankful that he was there. He deserves a raise. 5/5 stars to that man. This occurred May 22nd 2026 at 8:24a at the desk and I encourage management to look into this if recorded and use it as a learning opportunity for Brendan and praise for Justice. Unfortunately if this is how management acts, I will look elsewhere to service my vehicle.

Henry H took care of me. I took my wife's car into the shop…read moreto get the tires rotated. I booked an appointment via their phone line. They answered quickly without much wait. The appointment times were reasonable (granted, I wanted a time during the early week). Per standard procedure, Henry checked the tread depth on all four tires but then he also took the time to check the spare. He got on his knees and eventually on his back (fully laying down) and carefully checked to see how to access the spare. That was some next level service. The time to complete the job was accurate and the waiting room is spacious and comfortable. This was an A+ experience.

Robin was very helpful and kind. He tested my car battery, helped me choose the correct…read morereplacement, and installed it for me. The service was quick and easy, and I really appreciated his help. If you need assistance, ask for Robin!

Finally I can give a review. This is a shout out to manager, Cindy Harnen, (had to look up her name…read moreposted on the window front, store #4180) who helped me with a diagnostic test on my 2008 RAV. She was a wealth of information that helped me pin down what to do to fix and some other things to be aware of in routine self maintenance. I was so worried I that I'd have to take it to the dealership and shell out a bunch of money starting with diagnostics. Unfortunately for Maple Valley store she is leaving and heading to Florida where I am sure she will make a good impression in her new job. Surely she will move up the ranks quickly there. Wishing her the best. I would have sent this review out sooner through the AutoZone website but it wanted a Google affiliation which I refuse to use. So hopefully this information gets out to AutoZone and lets them know you got a "keeper" who does great work. Good luck Cindy with your relocation to the great state of Florida. You got a long trip ahead of you, LOL!

I've taken my car to Eastside Automotive & Tire twice now, and both times KJ provided outstanding…read moreservice. He was professional, knowledgeable, and extremely efficient. He took the time to explain what was going on with my car and made the entire process stress-free. What I appreciated most was how quickly everything was handled--I was in and out much faster than expected without feeling rushed. It's hard to find honest, reliable automotive service, and KJ has definitely earned my trust. I highly recommend Eastside Automotive & Tire, and if you have the chance to work with KJ, you're in great hands! Thank you again!

Honest. Prompt. Affordable. Helpful and put their customer first. They earned my trust quickly by…read morenot only prioritizing my car's fix within the window needed it, but by being forthcoming even when they ordered the wrong tire for my car. They offset this by giving me a loaner. So they take accountability proactively and honor what needs to happen, without one even having to ask for it. I cannot recommend this spot enough. Dell and Dan rock.

I feel like finding good mechanics are like trying to find good barbers. When ya find a good one ya…read morejust keep going. I've been going here for a few years now. The place is legit. Thanks to Ryan for sure too, for being the glue that holds this place together. Very much credit to this shop for helping me keep my Acura on the road. Thank you.

Don't make the mistake I did. Go to Kings Auto instead…read more I spent $910 to not have the problem fixed. They put in faulty spark plugs in my engine which happens. It's not always possible to guarantee quality of parts. The unfortunate part is that error led them to believe the old coils then needed to be replaced, so I paid for that (+$293) and when that didn't fix the error they suggested the new coils might be bad. Rather than bring it in a 3rd time, decided to take my car to Kings auto. Alan found the problem within a day and gave me new spark plugs (+394). I went back to Ryan the owner of NB auto and asked him if he'd be willing to make things right. Not only did they install faulty parts, but that also led to additional work that was unnecessary. He refused to refund me for anything beyond the spark plug parts and oil change -$160. If I never went to Kings auto for a second opinion I'd still have a check engine light and be paying more have the coils checked etc. Kings auto costs more, but nothing compared to paying for work you don't need. The owner Ryan prioritizes his bottom line over customers, which is his choice. As is mine not to go back.

I recently purchased a Lexus and took it to Lexus of Bellevue for service. Juan Pablo Salazar is…read morethe BEST Service Consultant I've worked with. He's extremely knowledgeable and gave me many tips on how to avoid costly repairs/service. I will caution everyone that their AI-generated person that answers the Service Dept. calls is a pain! I hate it and I spoke with other customers that feel the same way. Why can't a "REAL" person help with scheduling service appointments?

I stopped by Lexus of Bellevue during the Lexus December to Remember sales event after seeing a car…read moreonline that I wanted to test drive. I had already done my homework and knew exactly what I wanted, the features that mattered, and the price range that made sense. I was not there to waste anyone's time, and I appreciated that they were not looking to waste mine either. Their one person one price approach creates a very straightforward and customer focused experience without any haggling or being passed around. Eric reached out to me right away after my online inquiry and gave me a call so we could set up a time for me to come in. Meeting him in person confirmed how great he is to work with. He is friendly, knowledgeable, and genuinely invested in helping customers find the right fit. The car I test drove was nice, but it was missing a few must have features. Since I have had a long relationship with O'Brien Auto Group, I asked if they could locate a similar model in a different color. They found one, but it still did not have everything I was looking for. I was getting ready to wrap up when Eric suggested we take a look at the vehicles that were currently being shipped from Japan. Sedans are not in high demand these days, so only a few were coming in. Four total. Two had already been claimed. Out of the remaining two, one had every feature I wanted. That was the moment I knew it was the right choice. I asked how much I could put on a credit card because earning points is always a priority. I placed the deposit and waited for the car to arrive from the port. Once it arrived, the dealership handled everything including detailing, preparation, and paperwork. The signing process was quick, easy, and completely seamless. A huge thank you to Eric N, Andy, and the entire Lexus of Bellevue and O'Brien Auto Group team for helping me secure one of the last Lexus IS 350 F SPORT AWD Gen 3 models built and shipped from Japan in December 2025. I had been wanting a new car for a while. I hoped the next generation IS would go hybrid, but the redesign was not for me. I have always preferred the final generation of this model, and I am grateful they were able to track down one of the last ones produced. This team consistently delivers an exceptional experience, and this purchase was no different.