amazing, needed wipers installed and Vishal was AMAZING! and was able to help right away, installed…read morethem quickly and I am all set for the road trip, thank you Vishal! Give this man a raise!

My husband and I had an unbelievably terrible experience at O'Reillys in Kirkland, and have been…read morecoming to AutoZone ever cents and the difference is insane. We absolutely love the staff here. We have a great experience every time. We appreciate that we can trust them and don't try to get scammed like at O'Reillys (they tested our battery told us it needed to be replaced. We paid $400 for a new battery and then when we switched them out we tested the old one again and found out it was still 70% life in it. (Then they lied about it) and we had to fight tooth and nail to get a refund). As a woman, I appreciate being able to come to the auto store and feel comfortable. Today Vishal helped me out, and I felt SO respected and helped. He was so professional and kind. Very impressed with him and this stores hiring manager. Vishal gave me so much good information that I didn't even know I needed about my oil. Highly recommend!

Jeff was outstanding as usual. We have had 4 rack…read moreinstallations on 3 vehicles and each time staff goes above and beyond to be fast, efficient and courteous. Thank you! Love these guys!! Jeff Evan & Steve !

Needed some locks exchanged on a carrier. Accomplished quickly and friendly. Love this company.read more

Brenan or Brendan one of the managers at discount tire was ridiculously rude and unprofessional. He…read moredid not greet me when I came into the shop. I said "hello, good morning" and his hello in return was so bitter and short that I knew that this would set the tone for this experience. He then proceeded to ignore me and type on the computer then went to the next room. I said cheerily "oh, you'll be with me in just a minute? Sure, no problem" which seemed to further irritated him. Then the phone rang and he took care of the callers request without acknowledging me still. I then explained that I spent over $1,100 on 4 new tires last year and to service the person on the phone without acknowledging me is "wildly rude." I then explained what customer service should look like (ie greeting and answering the phone to ask to hold and acknowledging the customer standing in front of you) and said "you know?" To which he said "no, I don't." Then the moment my experience changed is when Justice intervened and said "Ma'am, I'm almost finished with my customer and will take care of you." My mood instantly shifted. Justice was like a breath of fresh air. Very professional, kind and friendly. I am so thankful that he was there. He deserves a raise. 5/5 stars to that man. This occurred May 22nd 2026 at 8:24a at the desk and I encourage management to look into this if recorded and use it as a learning opportunity for Brendan and praise for Justice. Unfortunately if this is how management acts, I will look elsewhere to service my vehicle.

Henry H took care of me. I took my wife's car into the shop…read moreto get the tires rotated. I booked an appointment via their phone line. They answered quickly without much wait. The appointment times were reasonable (granted, I wanted a time during the early week). Per standard procedure, Henry checked the tread depth on all four tires but then he also took the time to check the spare. He got on his knees and eventually on his back (fully laying down) and carefully checked to see how to access the spare. That was some next level service. The time to complete the job was accurate and the waiting room is spacious and comfortable. This was an A+ experience.

I've had a recurring issue with my Mustang for months, and kept mentioning it to the dealer. They…read morewere never able to fix it, but did quote me almost $1,000 for complete brake replacement. Fortunately they were booked out a month, so I came to Les Schwab within 24 hours. They showed the actual rear wheel bearing and what was causing the problem, at a quote far less than the dealer. Even better, they confirmed the brakes were absolutely fine for awhile. Problem foxed, and at a much better price within a single day. I chose well to come here.

11/29/2025 Called Ahead inform person by the name Josh the my current situation and slow leak on…read morea back tire and a possibly getting a new tire for it ? He told there was no issues for me to bring the vehicle in . Drop off was 11:00 a.m. roughly four hours later to pick up and was told it was never seen , couldn't be dealt with. So that how you treat your customers ? Waste of time and effort on Les Schwab . At least I know they are not dependable for customer's needs .

Amazing customer service! They made, what is usually my most unfavorite thing to do, quite…read moreenjoyable! We went in for an oil change because it had been over 4 years since our last change. When Mike and Braden checked they said we still had over 2000 miles left and the oil was very clean - we don't drive the truck much. They did not recommend we change the oil. I am amazed at the honesty and integrity which can be hard to come by in this day. But there's more! We asked if they could change the running light , which they did right away and quoted $10. They ended up changing the light at no charge! 100% recommend this Jiffy Lube and we will be back!

So, I went back to get spark plugs replaced. The now previous mgr was supposed to have ordered the…read morespark plugs for when we returned as we told him we would be back this week. Unfortunately, he didn't. Had I known this would happen, I would have went to a closer Jiffy Lube location by my home. So, I waited over around 4 hours before spark plugs received and installed. I should have brought a book, but settled on watching Top Gear episodes. They have a shop dog who is friendly and I like dogs. They did a thorough job with vacuuming car after I asked them to do it. Good thing I took the day off work to get this done. The staff was nice and it would have been nice to be able to get in and out of there in around an hour vs over 4 hours. Traffic going home sucked, too.

I took a Subaru Forester Touring in for a pre‑purchase inspection, and my service advisor was Gabby…read moreFrogget. She was exceptionally friendly, efficient, and professional. She even arranged complimentary Lyft rides both ways so I didn't have to wait several hours while the inspection was being completed - a thoughtful and unexpected gesture. The inspection report was shared with me through a web link, allowing me to clearly see what work the vehicle needed. There was absolutely no upselling. I highly recommend Gabby; she is one of the best service advisors I've dealt with in my life.

I went to Michaels Subaru to test drive the Crosstrek Hybrid Limited. I had done some research and…read moredecided this was the car I wanted. I went in to test drive to see if I really liked it. Jhamal was my sales agent and he was fantastic from the word go. He was low (no) pressure. He showed me the car I wanted to see, let me drive it, and answered all my questions. He was very personable, funny, and knew the product. I bought the car a couple days later and am very happy with it. I would recommend Jhamal to anyone. Look him up and go see him!

This has been my go-to for many years after I moved to Fall City. Even today some 20 years later I…read morestill find that they cannot be beat. After moving I tried the dealer and I tried I similar small town shop. Truth is I will always travel to Fall City because Steve an the crew are awesome with their customer service and their ability to understand and fix things. Shout out to the crew there!!!!!!!

When I got my 2000 Lexus RX300 serviced at the dealership, it identifed a number of issues (flush…read morebrake fluid, service rear & front differential, power steering flush, valve cover gasket, change engine and cabin filters, fix transmission pan leak, etc). The estimate was close to $6000. I then requested an estimate from Model Garage. It was closer to $2000. Although it took 6 weeks to get an appointment, the work done was excellent and it ended up costing me about $2200. I highly recommend Model Garage.

I have been bringing my cars to this shop for over 15 years. Great service and honest workmanship.read more

This is an awesome place. They are kind, quick & concise. We always get our car back the same day…read moreor quickly the next. They explain all the work they do & we feel we can give them our trust. Highly highly recommend!