The facility was clean and I was greeted by a nice gentleman. I was asked if I would like a new…read moreair filter and to have my coolant topped off. I paid $156.00 The expansion tank was over filled and I had to take a turkey baster to empty it to the correct level. The car was poorly vacuumed. I could get this level of service at Walmart and pay less.

They do not have synthetic blend oil , I went and got some down the street from parts house. I…read morelearned from an oil company years ago that you do not switch from a blend to full synthetic and switch back. The ford motor company recommends 5-20 synthetic blend. Ok the problem is they charge me $79.00 for an oil filter. WTF. I supplied the oil. Get it ? IF I wasn't traveling I would have went to find a More reasonable place to change oil. My air filters were all good. Wow this is not good for business. The employees were very nice to me.

We had a very good experience with Europro. Took in the Audi because the Cruise control was not…read moreworking. Turns out the Cameras on the car were not aligned and needed adjustment. Did a fine job without any issues. Kaitlin was fantastic at her job up front and is sweet and fun to talk to. She was very helpful and communicated well.

My grandmother took her BMW to them for an oil change and maintenance and every one was very…read morehelpful and friendly. The car was done in a timely manner and the service was excellent. The cost of the service was outstanding. They were very accommodating when it came to bringing her home and picking her up when the car was ready. We would highly recommend this place and will be giving them our business for the future.

So after being denied a return without a receipt by a different Napa location, I came to this one…read moreand Allie has made a few phone calls to different stores gathered all the receipts and helped me return all of my unused goods, oh and she was polite the whole time! Great work! Thanks!

Wonderful shop! They have always taken care of us. We have been going there for about 14 years now…read more For a few bigger things and then just oil changes. They always treat us well and VERY HONEST!!

Good for oil change and overall checkup. I have been here one time and seeking repairs for a slow…read moretire leak

This isn't the most convenient auto parts store for me, otherwise we'd probably go here more. The…read morecrew is always friendly and they seem eager to help out, no matter your skill level. They aren't the cheapest parts house around but they do Cary most everything you need. If they don't have it, they can generally get it quickly.

Very clean and arranged store, isles are marked with content so not walking all over wondering…read morewhere stuff is at. Someone came out to help me quickly and was very helpful and knowledgeable about the products. Overall a good experience.

Great group at this location, Super helpful and knowledgable . Lilly, Ben, Sergio, Tony and…read moreJosh are a "well oiled" Machine got me back on the road super fast so I can get back to work!

I have a F350 7.3L diesel truck that was having a slow crank issue, like the batteries were dead, I…read morereplaced both batteries and was still experiencing weak starting. After research I believed the issue was my starter, I stopped into the Bowdish location where I was recommended to go into the Sullivan location because they have the tool to have our starter tested. Once there we asked the service guy if that was a test they were able to perform. He said he was able to and pulled us into the bay, he let the rest of the workers know he was doing a starter test and grabbed the battery checker from the wall, my Fiancé reminded them that he didn't need the batteries checked just the starter, he continued to check the batteries. After checking both the batteries and the test coming back 100%, the guy tells us that it must be the alternator, and that we are only pulling from the batteries to start the truck. we asked how we have 100% charge if we drove it 6 miles and are only running off battery power. He never answered the question, but he advised us that they could do that alternator, we asked how much that was and he told us he was going inside to get the estimate from the printer. 5 or more minutes later he returns on the phone, and starts asking us questions about last oil change, last fuel filter change, everything except testing the starter as asked before we pulled in. After several calls to someone (we were told the owner/manager) we were told it is absolutely not the starter or the alternator, but that it would need fuel injectors and a new fuel pump. Over $1000 in repairs. We had already ordered the new starter; they were advising to return it. We installed the new starter today; the problem is fixed. The truck has no hesitation to start. These guys were trying to upsell me and weren't even looking at what I pulled into the shop for. They didn't run the test I needed. the person on the phone never heard the truck start. I will be returning to the shop tomorrow to see what they have to say. How can people trust you when you won't perform the test you say you are, and they try to repair stuff that isn't broken or even acting like a problem.

Always a good experience at the Division store Ithought my rt brake light was out ,but it wasn't…read morein the meantime the employee's checked my lights and fluids back on the rd in 10 minutes. Friendly faces working hard And Free!!!

Came in for a quick oil change and left feeling completely disrespected. I was actually excited to…read moresee an all-female team(it's always nice to see women breaking into male-dominated spaces)Unfortunately, the first girl who approached my car single-handedly ruined the entire experience. She had an attitude from the moment she walked up, as if her day was ruined the second she saw another customer. Her tone was cold, dismissive, and honestly just rude. I had a little trouble pulling into the space she directed me to (since I was at an awkward angle) and rather than helping professionally, she acted like I was clueless behind the wheel, talking down to me as if I was a complete idiot. I've been driving my car for about 6 years, I think I know how my own car drives and how to maneuver it. Then she asked me to turn on my lights and signals with the same nasty tone, like I was wasting her time. I stayed polite and respectful the entire time, but she couldn't have cared less. When I accidentally opened the trunk instead of the hood, a simple mistake (those buttons are right next to each other) I saw her roll her eyes. That was the last straw for me. It's one thing to be frustrated, but it's another to act like a customer is beneath you. Another girl came to the window to ask about mileage and oil type, but by that point I already felt completely unwelcome. They didn't have the oil I needed, so I asked to leave. When the hood was shut, it felt deliberately slammed, my car's hood is supposed to be lowered gently and it'll close on its own, so the way it was handled didn't sit right either. The whole team seemed irritated that I was leaving, but maybe if the first girl hadn't treated me like a burden from the second I pulled in, I would've stayed. Never coming back here, and I hope management takes a serious look at how customers are being treated. Especially from that all girl team.

So can someone tell me why this Jiffy Lube would perform a conventional…read moreoil change on a car that requires a synthetic oil change not just once, but 3 times on my collage aged daughter's car without advising her that it is not recommended and a pretty bad idea?

ANOTHER place trying to take advantage of women. Took my car for oil change before winter. Was told…read morebattery is going bad, will need a new one before winter. Husband took car in last week and wow a miracle happened. Told the battery is perfect. BULLSHIT

We had a great experience here. My husband who was a mechanic in the service was just at his end…read moretrying to figure out what was going on with the his truck. After many fixes I ended up calling the place my insurance used to fix my car and they recommended Silverlake. It's where they take all their mechanical issues and that's was the best recommendation. They did the diagnostic, kept us informed, let us know the price and any changes allowing the way and after some deep searching figured out the problem. It's been a few months and the truck is doing great. My husband was really happy with the service and we recommend them to everyone now. Great service, friendly people and fair prices

We have used them for our past vehicles, i.e. BMW. And we will continue to use them!…read morestraightforward local auto mechanics, which is hard to find in this day and age.