I had an amazing experience here. Shout out to Chris who helped me out and explained what was happening to my truck and really helped me out. I bought some batteries for my diesel truck in California a year ago. They were cracked and I had my receipt. I called the store and they said they would be happy to replace them for free. Per store policy they weren't allowed to touch my truck but they did everything they could to help me get the old batteries out and install the new batteries. They gave me tools and were extremely patient with me considering I don't know much about cars. The entire store staff was polite and extremely helpful, thank you all! read more

I ordered a part on line for pick up at this Napa store. I received a call from that store and was told that they could crossover the part I ordered and I could pick it up the next day. They said it would be available any time after 8:30 am on Saturday. I drove an hour each way to get the part. When I arrived they couldn't find any record of my new order and said that if I hadn't canceled my on line order that the parts would be there. They were not of any assistance and acted as if I was bothering them. I know that Napa customer service has fallen off in the past few years but I did not expect the brush off I got from them. This is the last straw. read more

I bought a brake booster there lasted less than a year. When I call to see if they would warranty it the guy was rude told me i had to have the receipt they keep no records of it. Told me he could sell me a new one . Like I would want to buy a another crappy part with cheap plastic that endangered me and my family. They don't stand by their parts. read more

NAPA Auto Parts - Junk parts - Auto Parts & Supplies Near Me - Sparks, Nevada

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I tried to post my unflattering review on the Napa website and got a message back that said my review had been 'moderated', ie censored, and so it wouldn't be posted on their website. That's the kind of business that Napa is!! read more

If I could give this location 10 stars I would!!! Justin was very helpful and easy to communicate with. He knew exactly what to do and without hesitation he grabbed his handheld computer and read my cars error code in seconds. And put all the parts on hold for me. Wouldn't go anywhere else!!! Autozone wouldn't give me the time of day and sent me to a tire place who wanted 131$ just to hook up a computer but these guys were right on it! read more

This review is based strictly on a return I had to make. After being sold an incorrect part for the issue / need I described at their Reno location I dropped by here after work to return it. This location is easily accessible from 80 with plenty of parking. I walked in with the battery charger and receipt in hand. I was helped immediately. When I explained my problem the employee was a tad snide, initially asking me if I was "charging a space shuttle" when I mentioned the charger was underpowered. When I stated I wanted both crank assist as well as trickle charging the employee immediately changed his approach. He apologized that I was given incorrect advice because this would definitely not suit my needs. He handed me a laminated card with a number on it and sent me to the counter with my receipt. The cashier rung me up immediately and refunded my money to my credit card. All in all I was in and out in 5 minutes. It would have been 5 stars if the first employee had refrained from making a snide comment only to realize it was misrepresented by a different location and it wasn't a random poor decision on my part. read more

We came here for the Napa Tool truck. It was fun. Napa offers many things from tools to parts and fluids. The staff is friendly and they have a huge selection of parts. The location right off Glendale. read more

NAPA Auto Parts - Auto Parts & Supplies Near Me - Sparks, Nevada

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Staff always do their best to find the part you need. This location stocks a ton of stuff and if they don't have it here they also have several other stores in town and a warehouse in Sparks they can pull from. It may take some additional time but they have always pulled through! Great prices too! read more

So far they haven't done me wrong! And they sell the good filters for a great price. Having a staff on hand that knows something more than how to add a fart pipe and neon to your Honda is great. I'm sure they could even help you with your fart pipe and neon installs as well! read more

Let's say you are not just a shade tree mechanic. Let's say you can replace a water pump on a passenger car without looking up the torque settings for 10mm bolts. Do I still have your attention? Yes? Great! I was replacing the rear pads on my Dad's Impala. I never worked on rear discs before but I figure it can't be too much different than standard disc brakes. Pulled off the tire, looked at the lining and yes, it needed new pads. I put it back together and we drove down the hill (from Red Rock to Sparks) and stopped at Napa. I had found online at the Napa website, new pads for that car for only $16.00! Great price! I had the sales person (didn't get his name) check what I triple checked and he verified that I selected the correct part. Drove all the way up north again and took the caliper off and the pads out. Opened the blister pack holding the pads in the box and attempted to put the pad in. Hmm, it doesn't fit. Hmm, it doesn't fit this way either. Hmm, something looks strange. I took the new pad out from sticking in sideways in the caliper housing and compared it to the original pads. Doh! Doh!!!! and double DOH! Not only didn't they fit, the new pads were about 3/4" longer than the original pads! Son of a pickle! G*d *(&(*@(@$&@&($%((!@! and Agggghhhh! We packed up the receipt, pads and even the original pads and took my fiance's car back to Napa. We didn't ask for a refund or credit. Hey, I opened the blister pack! I wasn't expecting anything. At this point, I wanted the correct pads. Justin helped us this time and he checked the parts, year, make and model and he also came to the same conclusion that what I had was the correct part. Except one issue, it wasn't the same part! After about 10 minutes of searching and researching, he crossed referenced a different make/grade of pads using the UPC number instead of the part number. Went back and pulled another box. Opened it and as he walked back, stated that the manufacturer of what we first got was packed the wrong part in the box. Ha! I felt better! I know things happen but HA! I felt so much better. The correct part was $40+ but it's well worth the money to have the correct part when you need it. Justin was kind enough to credit the pads that I opened to the replacement cost. Some of you may say, of course, that's what he has to do! No, that's not what he had to do. Most times, if you open a blister pack for auto parts, you own the part, receipt or not. Maybe a few things changed, maybe it's Napa or maybe it's Justin working in Napa. The entire experience was refreshing and that Napa store, though farther than I need to go, will be one of the first places I go when I need parts. --------------- Bottom Line Good service Well stocked store Yes, I will be revisiting this store. Oh, if you were wondering, the new pads went in quickly and work great! read more

Sharon, very rude, speaks over you when you're trying to explain things to her. Seems to be kind after getting her name of course LOL. The man I came in contact with after she was no help, he was African American, completely missed his name unfortunately, was a big help and definitely made me feel welcome. Sharon might need to be taken out of a customer service platform. Sharon is given 1 Star. The amount of products and the customer service after her was great though! read more

I've gone here many times & the parts country guys are the best. They are always knowledgeable & give honest and accurate advice!

Before anyone says I'm biased for writing this review, get parts elsewhere and then come to Napa to for the right ones when the one you got doesn't fit or breaks. I am a mechanic and probably buy $500 to $1000 in parts a week from this store. Staff is super knowledgeable and get it right first time every time. There is nothing worse than working on a car on a Sunday afternoon and having to make 3 TRIPS to the parts store because they gave you the wrong seals twice in a row. That's right, I'm talking to you Auto Zone in Spanish Springs!!! If you need car parts in town, get them from Napa. You may be able to find them a few bucks cheaper elsewhere but trust me, you'll pay for it in the long run. read more

So Monday January second I had an issue with the grill on my 2003 mercury sable L's. I was extremely upset about what had happened previously to arriving at Napa Auto parts. I have to say I did not catch the young man's name that helped me, but he was extremely knowledgeable extremely helpful and so understanding and courteous. Even though they could no longer order the part I needed. This young man came outside looked at my car and did a temporary fix on my car so I didn't have to drive it with the grill missing. Mind it only temporary but he went above and beyond his job. So nice of him. So thank you Napa auto parts. For being my savoir read more

Excellent customer service. Very efficient. Purchased a starter for my explorer a year ago that I never used. They credited my account almost instantly. read more

good people. great prices. mega mega parts inventory.

they are simply the best for customer service and auto knowledge. I know i'm going to get the right parts every time and so far i haven't needed to go back and i've used them more than a dozen times. Bobby is by far the best in customer service that i've ever experienced in any business. I drive from truckee, ca to sparks, nv just for my parts, that's over 40miles in the mountains, but it's worth it for me. read more

Recently we lost a very important and rare part in this store. It was important to the operation of our vehicle and we cannot find another. The employees here assured us twice that the part was there and when we came to pick it up, it was gone. The store manager doesn't have a clue where it went and we are out the $ plus the very expensive part. No apology, no compensation. We are just out of luck. Do not go to this store. Something fishy went on here, but no one will man up to it and help us out. read more