Im over 50 so I have bought a car or 2 but never have I had it so easy. Needless to say, I did know what I want and I even knew how much I wanted to pay. Saturday, I walked into the dealership, asked to test drive a truck, and I took it for a cruise. When I got back, I asked for the best price they would offer. They came back with an out the door (tax included, no hidden fees) offer in seconds. I quickly said thank you and "write it up". I had to send my wife home to grab the checkbook. (we live local) before she could return with the check, I already signed all the paperwork, the car was cleaned and detailed, the tank was filled, and I was ready to go. I kid you not, start to finish. I was out the door in under an hour with keys in hand. Normally, I hate buying a car. I would rather go to the dentist with a mouthful of cavities then sit in most dealerships. Napa Nissan Is Family owned and I shows. Thanks read more

I would not recommend buying from this place. I had seen a vehicle I was very interested in and placed it on hold. I tried to send an auto inspector to look at a vehicle and the dealership called me saying it was sold minutes after. I had barely test drove it the day prior, that was extremely frustrating. read more

id suggest looking elsewhere... few fed flags. theres a receptionists desk but no receptionist, waited for 20 minutes and had to Make eye contact with the manager through his cracked office door. Second red flag, the truck I was looking at was either sold the following day as I had asked for them to hold it for me and was already in communications with them to purchase. Or they let me test drive someone else's vehicle which is also crazy. if You are going to look at this dealership, all I advise is you live within 5 minutes of it or you'll be wasting gas and time on these people. read more

Family owned dealership with a great service dept. Service dept saved my daughters truck and gave it new life for less. After being told her truck had a blown engine by another dealer, Napa Nissan service tech found that to be false and fixed it without needing an engine. In fact after scanning the computer, it was just a coil and a vaccum hose. They take care of women customers and don't take advantage of them. I love that. I will take all 3 of my Nissans here for service. My daughter is so happy now. She loves her truck. read more

Came in looking for the perfect lease and locked one in thanks to Vince & Armando. No pressure tactics, just facts and numbers until we landed on the right deal for my family and I. We're thrilled to have a beautiful black on black Rogue in our driveway and look forward to upgrading again in 3 years! read more

Drove all the way from San Diego to buy a stick shift Versa for my son. There were no availability in San Diego County, and the nearby towns of what car my son wanted. Vince of Napa Nissan, was the one who helped us to get what my son needed. He is the most reliable and the most trustworthy person we dealt in buying cars. Paper works were done through emails. My son was so happy and grateful to see and test drove the car; and so am I. There was also another man from Encinitas (San Diego County) who happened to pick up a Nissan Truck the same day we were there. This only means Napa Nissan is a worthy destination and dealership to deal with. It's worth driving all the way to Napa. read more

Do not have your Nissan vehicle for repair in this shop. I had a problem with my car stalling. I gave them the OBD scanner codes and told them the battery and alternator were fine. I wanted to have a diagnosis on the codes particularly about the transmission with no engine light. There were no calls or updates on the first day of leaving the car. I had the misfortune of having Scot as shop advisor. The second day, I had to call them for an update. Scot said they can't find out what's wrong. And they said they were going to update me . 3rd day - no calls. 4th day, I had to go to the shop for an update. Scot said they're still working on it. I noticed my car parked on the side and asked why it was outside and not in the shop. Scot said the master technician was off. This was a Saturday. And he said he would update me the following Tuesday, the 6th day. Tuesday came, and still no calls. I went to the shop and saw my car still in the same parking spot. It had been 4 days since anyone had worked on the vehicle. I had to call them, which Chris answered. I said my car had been in their shop for 6 days, and there was no diagnosis, which is ridiculous. I asked if I could talk to the manager, and Chris responded that he was the manager. And he said he didn't know about my car. What kind of manager who doesn't know what's happening in his department? An incompetent one. A vehicle left for 7 days without a diagnosis should have red flags. He said I should talk to the shop advisor, Scot, who is off that day. Previously, Scot said he would update me that same day - on his day off. I am trying to understand why Scot would say it's a work in progress when no work has been done from Saturday till Tuesday. That's four days wasted. For four days, they left my car on the side and didn't work on it, and I had to rent a car. Four days of false reassurance . After four days of brazen callousness, I got fed up with all the lies and excuses. Scot even dared to tell me he had surgery done, and that's why he was off. Am I supposed to feel sorry for this guy-boohoo. What kind of dealership would let an employee work after surgery? So, to sum it up, we have Scot, the shop advisor, who has no clue, doesn't give updates on the vehicle, and gives bogus excuses. He said they checked the alternator and battery. Hello? I told them they had been checked before and nothing was wrong with them. The problem is with the code in the transmission, and he said they worked on it for 3 hrs. Yeah, right. They should've admitted it if they couldn't find out what was wrong. Not let my car sit in the parking lot for 4 days and say they're working on it. I am totally irate when I think of it. This is the reason I don't want you to rely on their expertise; they don't have it. If you're in for a diagnosis, give them a day to find out. I should have pulled out my car on the second day. Chris, the manager, needs to learn what's happening in his department and he has no authority to settle complaints nor would he listen to one. My car was in their shop for 7 days, and still, I had to pay them $220 for a non-diagnosis, adding $420 for car rent and that's $640 down the drain and Nissan Napa got nothing to show for it. It's the cost of incompetent work. A supposedly master technician who is no expert. I thought Nissan Vallejo was bad; Nissan Napa is the worst. Fair warning. Bottom Line: DO NOT BUY NISSAN. read more

Traveling for business, I called my local Nissan dealership. The receptionist answered very polite said she thinks they provide free charging, However wanted to confirm so she put Kip on the line and sure enough he said yes, I can charge my Nissan Ariya here. He went a step further and said come inside if I need to use the restroom. (My vehicle is a 2023 -6 months old from a different dealership) Excellent Customer Service here! read more

Jason was excellent selling me my GR 86 that I just love very helpful and answered any that I had made sure I was very comfortable in the car that I was getting and every need was attended to great service would absolutely buy here agai!! read more

My best car buying experience among 23 purchases! I contacted Kip on Wednesday evening and he was quite busy, but he took my information, and followed-up within a few hours about my request. Kip is an absolute straight-shooter and it was a refreshing change from the salespeople I had interacted with at other dealerships during the past 2 months while shopping for a new truck. With a bit a faith, I woke on Thursday morning and flew to Sacramento from San Diego and then rented a car out to Napa. When I arrived, the truck was exactly as described to me on the phone and the condition of the truck matched the pictures. Best of all....no surprises and the pricing was exactly what I was presented via email. I highly recommend this dealership; working with Kip was a fantastic experience ...I would send my wife or any of my 5 daughters to make a purchase with Kip without hesitate. read more

Napa Nissan - Car Dealers Near Me - Napa, California

Towed my broken 2021 Nissan titan there. It was had a broken throttle linkage and was not drivable. Napa Nissan refused to hold truck for repair after I towed it there claiming there as no space. There was plenty of space. I was forced to pay twice the towing fees because someone was too lazy to move a working car for the tow truck driver to park my Nissan. There's common sense and there is pure idiotic laziness which more than doubled my towing fees From $150 to $450 to get it to Vallejo. Napa has the worst services compared to larger communities. Get your car serviced out of Napa and don't deal with this dealer or tow your car there as there's no guarantee they'll figure out a way to park it or make space for it. read more

Just picked up a new '23 Frontier Pro-4X from Vince at Napa Nissan and the whole process was quick and easy! Armando helped go over all the paperwork and explained it clear as day and made sure I left the finance office with all questions answered, the entire team was friendly from start to finish! The Frontier is perfect and adventure ready, I'm already looking forward to the first big trip with the Wife! read more

Napa Nissan - 2023 Boulder Gray Nissan Frontier Pro-4X - Car Dealers Near Me - Napa, California

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I've been looking for a truck for a while and love the service they've been giving me, speaking with Armando has helped me out so much, Thanks for the Great Service guys read more

I bought a certified pre-owned Nissan Leaf from this location a few weeks ago. I worked with Kip Atchley who was incredibly nice and very funny. I really appreciate the time he took to go over everything with me, answering all of my random questions. I never felt like he was trying to pounce on me like a wolf, which isn't always the case at dealerships. I felt like everyone was looking out for my best interest, and they were ok when I didn't agree to something. I totally recommend this location and especially Kip. If I had one complaint it would be that there were a few minor issues at the very last minute, like one of the radio knobs isn't working well, and The tire maintenance light is on indicating service work needed. However, I got the wrap insurance so I guess I'm covered there. Either way, this was a great experience and worth the drive out to Napa :) read more

The sales team at Napa Nissan (Armando, Kip. and Robin) are friendly, knowledgeable, and service oriented. Armando found the Rogue I was looking for and had it transferred to Napa for me in 24 hours! The entire process was seamless. read more

I must say I had a great experience at Napa Nissan. I recently purchased a 2023 Rogue, my second Rogue! In 2018 I worked with Kip Atchley and again this last week! Kip was patient and asked the right questions to guide me to the perfect vehicle. I left bidding farewell to my 2018 Rogue and welcoming a new 2023 Rogue. Thank you Kip! Thank you Armando for making the financing quick and painless! read more

This Team of professionals were absolutely amazing! We had TWICE tried to buy from our local Nissan dealer, but they just wouldn't deal. My wife did a lot of research and we knew what a reasonable deal would be. We understand they need to make money, but they just wouldn't budge. Napa Nissan treated us incredibly well! After our second deal at the local dealer fell through, we went to lunch. Over the course of lunch, and 100% via email, Napa Nissan made us a fantastic deal. (It's important to know, Napa Nissan is 190 miles away from us...but we still went there!) Every aspect of the deal they agreed to via email is what we got. There was no last second surprises, no shenanigans, nothing. They stuck to the deal they gave us, and even knocked a few hundred more off because my wife wants a spoiler on the trunk LOL. (We'll order the spoiler and I'll install it.) We drove away in a beautiful 2022 Maxima Platinum with smiles on our faces and no buyer's remorse! My wife and I will send as many people there as possible! Thank you again Napa Nissan! Mark and Alyssa read more

I just bought my first car at Napa Nissan and the experience was incredible. I was helped by Kip, Pat and Veronica and they all helped to help me buy a car that I love and I'm proud to drive! They were able to help me get a used car as a first time buyer with very young credit! They gave me a great price! Kip & Veronica walked around the lot with me outside while it was raining! Talk about customer service :) I never felt as if I was being taken advantage of or that they were just trying to get a sale as I have felt at another dealer I went to. They made sure to show me multiple cars so I wouldn't just settle on one. I'm so so happy with my purchase and would absolutely recommend purchasing at Napa Nissan! Thank you guys for your help! read more

Big thank you to the team at Napa Nissan including Kip, Edgar, Armando, and Robbin. Was pleased to experience a solid, thorough, efficient, and productive purchase process. Had sour/negative experience(s) at my neighboring S. Rosa's Auto Row so was intrigued to discover Napa Nissan (via a CarGuru vehicle interest alert on my phone) which led me out-of-town/County to Napa Nissan. Personable, knowledgeable: I received fair value on my trade-in, answers to questions, courtesy and respect, do-able financing, and a vehicle equal to my loved-'n-missed Old Girl with both a nice accessory package installed from the prior 1 owner plus low milage that'll assuredly grant me many years of pleasure and reliability in the years to come. Job well done Napa Crew! Thank you and much appreciated. read more

Wow- I wrote an earlier excellent review of Napa and my salesperson. I pray that no one shopped there based on that review. Over two model years and over a year I dealt with this dealership and a salesperson I trusted to buy a $40,000.00 Rouge model. The dealership is 1 1/2 hours from my home and there are several way closer dealers. After something went wrong and dealer service was required, I am left feeling that the whole experience was a sham. I needed to replace my old car and discussed that the problem was the model was discontinued and that made repair expensive and impractical. The Rouge model I wanted wasn't available in the (standard ) interior color I wanted so I waited two model years. In the end I settled for the color I dislike because (the dealership claimed) Nissan corporate was uncommunicative. All smiles and promises, I moved forward with Napa because of the smiling and sincere- sounding salesperson Sandra and my desire to avoid the big- corporation dealers that can be so uncaring. Although follow- through from sales manager Pat was sketchy at best, I continued to follow up on my end and took the car they offered. Sandra convinced me that Napa was managed by an independent guy, the service was efficient and excellent, and that loaner cars were available to mitigate the long drive to do follow-up service with Napa. We also began shopping for a new Nissan leaf... And decided that we would wait for the next model year. When the camera in the new Rouge went bad I made an appointment nearly a month out ( I needed to replace the front windshield for an unrelated reason) before installing the new camera. As the repair would take several hours and I live so very far away...I would need a loaner for the day. Despite weeks of advance notice, I was told that I would need to call the morning of the appointment to confirm the car. I called the afternoon before and was told to reschedule for a day later. No problem. I arrived on time and was given a loaner. The repair was to be completed at 2:00 and they would call me when it was ready. At 4:00 they called to say the car wasn't going to be ready and I should pick up my car and come back the next day. Instead I told them I needed to head home (now 2 1/2 hours because of rush hour traffic). I got Pat on the phone and explained that I was slightly upset by the situation, felt like a second-class citizen due to the goofiness of the loaner car availability situation, and that I felt they hadn't actually started to work on the car in a timely manner. I asked him to pass the comments to the management and see that everything went smoothly in the morning due to my long drive time. Service called in the morning and told me the car would be ready if I arrived at noon. They did not charge me for the gas to drive the loaner. I was was also told there would be a tiny standard courtesy (worth about $10) that made me feel better about the whole thing. The whole experience was inconvenient and silly, but I was fine. When I arrived, I spoke to Sandra about buying the additional new car and that we were having electrical work done to accommodate the electric hookup in the garage. At that point she told me my Rouge model had been discontinued and that Napa had "no idea" about it when they sold it to me. I find it difficult to believe and would NEVER have bought a discontinued model due to our previous experience. I would have chosen another Nissan model...OH WELL...TOO LATE. As I drove off I was disappointed to find the car wasn't right. A few days later I wrote to Sandra that I probably wouldn't be moving forward with the additional purchase. She wrote back that she would discuss this with the "owner" and that he 'truly cared" about customer satisfaction. I never heard a word from him nor other management. Sandra promised to intervene...no doubt to save her commission...sent another email...then disappeared. In the end- the caring customer service act was all smoke and mirrors. I would have been better off with another brand and/or dealer. If you are on the fence about the Nissan brand please consider something else. The customer service is a mess and the feeling of making a $40,000.00 mistake is hard to swallow. The car is OK, but there are many good ( and much less expensive) brands. As for Nissan of Napa...if a satisfied and supportive customer who drives hours, on numerous occasions, to give them business and is on the verge of spending over $30,000.00 more can't feel good about minor issues...imagine what might happen to you. The "wonderful" sales team can't compel a phone call from management, can't honestly predict delivery times and information ( your car has been discontinued!!!!), can't elicit a sincere response regarding questionable service department glitches and silly inconveniences to customers. The "owner" can't be bothered to place a phone call. Don't fall for the smiles-the service is a mess. read more

Save your time and money! I scheduled this appointment weeks in advance for a simple fluid check/change. I had called the day prior to see how long the appointment would take as I had a lot of errands to run. The gentlemen said "Not too long your car should be done by 10:00 a.m." Note, I dropped my car off at 8:00 a.m. So, 10:00, 11:00, and 12:00 roll around, still no word ( two hours past given time) So I give them a call at 12:00, and I'm told my car should be ready by 1:30...so I call again at 1:40 and I'm once again told 10 to 20 minutes. I call again at 2:00 and was told to come down, only to wait yet again another 20 minutes. I'm now six and a half hours into this neverending appointment. The gentleman finally calls me over and hands me my keys. I had asked him to please go over the findings/paperwork and let me know what needed to be addressed for the future. He said "everything looks good, but you might want to rotate your tires." Nothing major, good to know. So, I finally get home, and decide to look over my paperwork. To my absolute shock, the mechanic had written down "screw in back right tire." At this point, I had had enough. I called back and spoke to the gentleman who helped me earlier and asked how he could fail to mention such a significant piece of information. He apologized and said I could bring the car back and they would rotate my tires for free and would only charge me the $35 to patch the tire. I said absolutely not, and told him had this been brought to my attention throughout the 6 1/2 hour day or during one of my three phone calls that this wouldn't even be a discussion. I asked the gentleman to please have his manager call me. I received a call from Steve, the manager, who you could tell by the greeting and tone of voice was absolutely put-out having a call me. Not very friendly or and empathetic to the situation. He gave me the following reasons for the mishap/six hour appointment... ( the guy helping me was new/nervous, they were short on mechanics, and there was a breakdown in communication inhouse) He begrudgingly asked how he could remedy the situation. I let him now at this point there is nothing more to be done, as I had just dropped my car off at America's tire, for a tire rotation and patch which were all complementary. America's tire, had my car back to me within 45 minutes. Their customer service is always great! Long story short, I work in hospitality, and a little communication and kindness goes a long long way. read more

As a female shopper, I felt incredibly seen and heard here! Kip in the sales department is so kind and helpful! While I'm not qualified to buy a car, he still offered me sooo much help in moving forward in another direction. I'm extremely grateful for all their help and advice. This is the place to go! You can trust these people! Thanks Kip! read more

Stopped in today to trade in and purchase new vehicle. Trade in value price and payment ok. The salesman agreed to add in bed cover as part of deal and sales manager agreed. As soon as it was time to do paperwork they decided they weren't going to give the top to me. They welched on the deal , shame on them. read more

Made appointment for today 3 days ago. Called in the morning to verify time and he says you need to reschedule, it was at 730am. It was for 11 ! After 2 attempts, I went to Vallejo, much more accommodating and friendly service providers. This place is awful ! read more

I want to start off by saying the used car we got was great & so far has been wonderful. The salesman Kip was nice. Some usual, typical, by the book expected go to lines he used throughout the process. The price was a bit high, especially knowing how much they got it for themselves but it was fair all things considered. Everything that day went pretty well & good. This is where it gets to the reason I knocked off some stars from my rating. After everything was done we waited & waited for the registration, tags, plates & title to come in the mail. This was NOT a dmv issue. Dealerships have up to 30 days to finish processing the paperwork. Well this dealership took the entire time. We called them on the 29th day after finding out dmv had not received nothing yet & asked why. We were told they just didn't get to it yet & reminded me they had 30 days (keep in mind it had already been 29 days). Many other dealerships we've dealt with & we know people who work in the office of make sure to process these things fast, usually within the week. This lady left it on her desk. That to me is lazy & shows very poor work ethic. The next day after we gave her a hard time she finally did it. Come to find out the smog had expired a week before they even sold it to me. That's a big no no, not supposed to be sold without a current smog. So I had to do that too (although they did reimburse us for that). So, it took over 5 weeks to finally get done with stuff that should of only taken maybe 1 week. Less than a week after she finally did her part we had everything in the mail from dmv so this delay was just do to a worker who didn't get it done in a decent time & had it waiting for the last possible day. Why do that ? No it was not busy, they had very few cars to sell & was complaining about it being so slow, so that usual go to excuse is not valid this time. So just make sure to follow up with them if you want your stuff not to take forever. Other than that no other issues. read more

Had a great experience today with a trade in and purchase of a NEW Nissan Kicks. Sales person Kip was easy to work with and knowledgeable about all things with the vehicle and has integrity. If you need a vehicle this is where to go. The owner and the finance person were also great to work with. I drove away with confidence that I got a good deal. I highly recommend this dealer! Now I know why my parents bought 4 cars fro this dealer. read more

Napa Nissan - Car Dealers Near Me - Napa, California

I've taken my work van to be repaired here twice now and had exceptional customer service from everyone who assisted me in the service department and very helpful . read more

Napa Nissan - Really nice and caring people It was a Sunday in Napa and I urgently needed to recharge my Nissan Leaf electric car. I had trouble getting some of the chargers in the city to work and so I headed on over to Napa Nissan to see if their free charger was available and working. Kudos to Napa Nissan for having a free charger, BTW. It was at the dealership when I realized - with the help of Nissan's John Wallace - that my car had a problem and was unable to be recharged! UH OH! Well, I was in the right place, a Nissan dealership, but at the wrong time since the service department wasn't open on Sunday. John patiently tried to do what he could to help me trouble shoot the situation, taking the time to call the various 800-numbers provided to Leaf owners to use in times of need. After a few calls we finally realized it was hopeless and that I would have to leave the car overnight. John and the Sales Manager Pat were so gracious as to get me booked for service the next day and even supplied me with a free loaner car so that I could get around while my car was being repaired. The next morning I called the service department and was informed that my car had gotten some sort of "bug" from one of the chargers I had tried using. The 440v fast charger at the Napa River Inn was out of order and when I tried to use it it scrambled my car's recharging program. The service dept reset my car's program and were so kind as to recharge my car for me so that when I picked it up it had a full battery :o) The work was performed under warranty and my car was good to go. Thank you Napa Nissan for having great staff like John Wallace and Pat Madrazo to help me out in my hour of need! read more

Napa Nissan - On auto-row, Soscol Ave - Car Dealers Near Me - Napa, California

Was in the area and needed some service done on my Altima and Napa Nissan was kind of enough to get me in right away. Located in a central area in Napa has its perks especially when your car will be "under the knife" for a few hours. Lots of restaurants and shopping nearby to keep you occupied. I cannot comment on sales for this review, so please keep that in mind. The service department that I did deal with was absolutely wonderful! Very help and thorough on the work they were going to perform on my car. Of course they mentioned a few extra fixes I needed, but made it clear that I did not need them for awhile and I felt in no way pressured to get them done at the moment. That was great, as I have been to too many shops where they pressure you into non important fixes just to get extra cash out of you. To sum it up, great shop to bring your Nissan to for some work, whether large or small, I would highly recommend! read more

OMG! I luuuuuuuuurve my new Nissan Cube! My "semi-co-worker", Carrie, told me about her fantastic deal on her Altima and when I found out that the Cube was made by Nissan, I asked her for a referral and she passed the name Vince. I went straight to Vince - who turned out to be the GM - and told him exactly what I wanted, needed and what it is being used for. Vince and I found my vehicle in Shingle Springs, CA and he ordered it and it arrived a couple of days later. Since this car is being used to tote bikes (this is my 2nd vehicle... 2nd to a 2-seater sports car), I ordered a tow hitch on amazon and had it delivered to Napa Nissan. I called in as soon as the tow hitch arrived and they were already installing it... for freeeeeeeeeeeeeee!!!! This was a no-fuss situation... I told him what I needed and the price I needed it to be at and it was done in a cinch! As a 34-yo... and a car fanatic (this is probably the 7th car that I've ever bought. The last car I negotiated... which took HOURS... was a Mercedes CL550!), I would have to say this was the easiest car purchase ever... and consider since I bought a different vehicle at CarMax (home of "no-hassle"... but it turned out my car leaked when it started to rain and they didn't want to fix it! Augh!). I highly recommend purchasing from here! Esp since I was so absent-minded in getting my new Nissan Cube, I just drove my car to the lot to pick up my car (DUH! I was thinking I could stick the Cube in the trunk of my car!), they were nice enough to get 2 employees in 2 vehicles to follow me back to get it delivered! Love it!!!!!! read more

Napa Nissan - My Nissan Cube with an added tow hitch and bike rack! Raaawwwr!!! - Car Dealers Near Me - Napa, California

What can I say about Napa Nissan that other reviewers haven't said: I was in the process of buying a new car and I've loved Nissan for as long as I can remember so it seemed to go hand in hand. Anyways, the car I had been eyeing for months since I've test drove it at another dealership, was the 2020 Nissan Altima. Come to my surprise, it was such a hot seller that all the local Nissan dealers we had contacted were completely sold out and boy, was I losing hope until we had come across Napa Nissan and Vince (the owner but didn't know it at the time) saved my life and thus restored my hope!!!! When we called him before seeing the car, he was a complete joy and pleasure to speak to. Come the next day, he and Kip came right out and made the whole experience really amazing I didn't even need to test drive it again! He had said it was the very last one on the whole lot and had we called a few minutes later than we did, we probably would've lost out on the car. He made the whole purchasing experience really and truly easy. Due to culture/religion reasons, we couldn't buy the car right then and there that he offered to hold the car for us and made sure the car would be cleaned/detailed/sterilized etc. until the following week. A week comes and as we're on our way, it was raining the whole time and I was getting panicked/worried/anxious that the car would be ruined and they def didn't disappoint! Kip took the time and even made sure we had really understood how our car worked and everything. They really went above and beyond throughout the whole experience! read more

I don't usually write reviews. But. Customer service with Pat and Robin was very clear and efficient from the moment I called. I was buying out a lease and they were great!! Other dealerships we called were all over the place with payoff quotes. We went a little out of our way to conduct business but were very happy customers. Nice family feel to the place. Pat knew a lot as he owns his own Leaf and got right back to us when we had questions! Thanks Napa Nissan. read more

I was in there Thursday late in the day and observed the young men giving a woman a hard time; accusing her of "I know you took this car somewhere else" and when she said that she had brought the car last year, another employee standing close behind her started saying "coo coo, coo coo". So you can be sure that I will not be returning to Napa Nissan and will be telling two others that I know about this. Rude and childish; is this how you want your establishment run? read more

I'm sad to say that my experience of searching for a new car here was less than stellar. I haven't been in the business of buying a new car in 20 yrs. I've owned 2 nissans in my lifetime and I loved them! Since I know I can afford a new vehicle, I wanted to do some comparisons shopping before I dive right into something off the cuff. I don't operate that way. I'm a smart shopper and want to buy the best fit for me. That includes test driving a vehicle more than a few blocks. I started with Nissan because it's my first choice since I've loved the ones I've had before. My experience was with Kip. I went there last week and expressed what my intentions were, to test drive a vehicle. The rogue and the rogue sport were my interests. He did what a salesman does and asked what I was looking for and what I hope to pay monthly. I told him but expressed I would like to test drive a vehicle that day. When I told him what I wanted to pay monthly, he said "oh well, you can't get a vehicle more that $10,000" I said, "I would need to finance part of the sale, but I have a down payment to help me afford the car I wanted" He wouldn't stop asking where the money would come from. And frankly, I wasn't there yet. I comparison shop before I "fall in love" with anything. That was one way he tried to deter me from test driving the vehicle. He mentioned he was a "no pressure" salesman but all I got was pressure. And I've never had a salesman deter me from test driving a car. I honestly feel like I was discriminated against because I had a cane, so did my roommate. I read other reviews about Kip and it makes me mad because I didn't get the experience others have. I decided to continue my comparison shopping that day and went to Honda. I was treated very well, test drove a couple cars and I'm now leaning towards a Honda. The salesman was very respectful of my desires and didn't pressure me because I expressed I was comparison shopping. I actually got to drive the vehicle around the valley to find out if it was a good car for me. I really liked it. Because of my experience here, I will more than likely take my business to another Nissan dealer who will let me test drive a car. I still love Nissan but my experience in Napa wasn't a good one. And btw, my down payment would have been substantial. You have potentially lost out on a $20,000 sale because Kip seemingly judged a book by its cover. I'm in the business of buying a new vehicle but it's all in how the salesman approaches me. That is just as important to me as purchasing a vehicle. I'm a smart buyer, do my research and hope to find the right vehicle for me. But it won't be from Napa Nissan. read more

Huge thank you to Veronica Castro and the other team members of Nissan Napa. Their customer service is top notch.

I bought a car from Susan over a year ago and I was glad she don't let me go without buying it it has been fantastic the car has all the upgrades and still running strong. read more

Napa Nissan - Car Dealers Near Me - Napa, California

This is the place to go!!! I purchased my new Murano (my 3rd new car in my lifetime) just few days ago and the entire process was smooooooth sailing!!! I want to give the utmost props to ADAM KANE who was...no...IS exceptional in creating the best experience I've EVER had buying a vehicle. He's no smooth talker...even better, he was down to earth, courteous, informative, and very knowledgeable. He worked with me on what I was looking for in a vehicle and what I wanted and he got things done with my time in mind. In meeting other folks there, I had the sense that everyone at Napa Nissan will no doubt give you the same treatment and attention to your needs and thoughtful of your time. A special hats off to Adam's boss, PAT for working with me on the financials which essentially made the purchase an ease! I came all the way from San Jose to purchase my vehicle at Napa Nissan...IT WAS WELL WORTH THE TRIP!!!! I highly recommend that this must be the first place you look for your next new Nissan! Take my word for it!! read more

I had a very poor first time experience at Napa Nissan. I wrote a thorough review of my concerns, here on Yelp. I was pleasantly surprised when the manager, Pat, took the time to contact me so he could address the issues first hand. I will admit I was reluctant to go back, thinking there would be bad feelings about my honest review, but in fact I had a very nice 2nd experience. Having recently moved to Napa and recently purchase a Nissan, I am happy that I can feel comfortable going to this location rather than Petaluma for service or parts. Maybe I caught them on a bad day the 1st time- but now I'm a satisfied customer. Thanks for your hospitality Pat :) read more

Very typical auto dealer. I went in with specifics and was clear about what I wanted and my schedule. NO PROBLEM, I was told. No follow through and in the end I bought on the internet. It would have taken very little to make me feel like my interests were of any importance. Instead I felt like the salesman was saying anything to make a sale. The future is not with sleazy bait and switch dealers. They better wise up. read more

My right side door handle broke; it was apparent it needed a new door handle! I took it into Napa Nissan service, and they told me to leave it so they could take it apart to look at it! I paid $153.00, and they said they would order the part and bring it back when it came in! The part never came in; it was not available anymore, and they never contacted me after three weeks to let me know, and they hadn't finished putting my door all back together, they left the electric control parts on my seat in a plastic bag! So after calling them myself and finding the part was unavailable, I took my car in for them to put back the part they had not reinstalled! They gave No apologies! I ordered the part from Amazon and installed it at another auto service garage! read more