Went in browsing for cars since the lease was up soon, found a beautiful Lyriq. Test drove the car! Thank you Adam for your amazing service! Love the car!!! read more

Took my cadillac in for servicing. Seldom go to dealer due to outrageous costs they charge vs local guys but additionally also have not had positive interaction with their 'Customer Service' rep Keith. Keith was as ornery as ever, poor attitude, lecturing me etc. they need to make a change. I'll never go back and will buy my next car elsewhere. read more

Mark T. at Napleton's body shop located behind Napleton Cadillac is great example of customer service as it should be after the sale of the vehicle. I had body work done on my G70 purchased through a Napleton dealer after a referral to this shop. Mark was kind, courteous and friendly. He got the work done timely, as promised and correctly. Looks great. He goes above and beyond and does so effortlessly and naturally. What a pleasure. read more

They change my brakes fluid and tires rotation. Great price and clean work And also They give me ride back to my house. read more

Sales staff scattered and acted like I wasn't even there. Nobody offered help once. Nice looking showroom and I've had them service my old CTS wagon back in the day. Their service staff was much more customer-friendly. read more

I purchased my Cadillac XT5 from Napleton Cadillac of Northbrook. For some time I have had an issue with the car not starting without a jump. I made a service appt and took the car in on Thurs Apr 17th. I dealt with Greg, he called me the next day Friday and told me that Pep Boys, who had replaced the battery a year earlier had put in the wrong battery. He said they put in a lead acid battery and it requires an AGM battery. I immediately picked up the car and took it to Pep Boys. They installed the correct battery, they showed me, it said AGM along the side. Meantime, I can't imagine Napleton did anything more than lift the hood and incorrectly determine it was the wrong battery. For that I was charged $275 dlrs - again the battery was correct and not the issue. I phoned Greg and told him Napleton was incorrect in claiming it was wrong battery and felt I should be reimbursed the $275 dlrs they charged me for doing nothing. When I attempted to speak with the Service Manager Manny, it went to voice mail and immediately Greg called me back. He said Manny was out but assured me he would call me Monday. It's now late Weds, I haven't heard from Manny. Hard to believe this is how they treat an existing customer. Needless, to say I will not be returning to Napleton and will file a report with the BBB and Northbrook Chamber of Commerce. If your in the market for a car, I couldn't recommend Napleton of Northbrook. read more

My Escalade was making a weird sound when I was turning, however the service department , particularly Harvey Jones, was a pleasure. He explained everything to me and prioritized with what needed to be done immediately vs what I could wait on. He was the most honest, accommodating service consultant I've ever. He kept the price down as much as he could, arranged a loaner car, and when I went to pick up my truck it was unrecognizable! Vacuumed, cleaned, it was like brand new! Amazing service. Thank you Harvey! read more

Napleton Cadillac - Car Dealers Near Me - Northbrook, Illinois

My husband took his car in for an oil change and new wiper blades. The tech also mentioned that the rear plate lights were out and he replaced those for a very small fee so that the vehicle is now ready for our Chicago winter!!! thank you staff for always looking out for us!!! read more

I was in the market for another vehicle and searched the internet and traveled to local dealerships in search of something that felt right. I decided to purchase a CPO Caddy at Steve Foley. Samantha is an outstanding salesperson very knowledgeable and friendly. The dealership is pristine and inviting and the waiting area is huge with lots of refreshments. I have purchased many cars used and new and I can tell you that as dealerships go STEVE FOLEY in NORTHBROOK is the best! read more

If I could give 10 stars I would! The service department, particularly Harvey Jones is incredible. Harvey is the BEST! He is responsive, honest and just an overall amazing human. He always takes care of any concerns I have and gets my Escalade up and running. read more

Scam and rudeness is all I can say about Steve Foley Cadillac. Brought in our 2013 Cadillac XTS for an oil change and no A/C cooling. Oil change was OK, but no A/C cooling was a total scam for $450. Dealership "claimed" in the diagnostic that they injected dye and charged system, and found leaks around crimped connectors in low & high pressure lines. Estimate then said cost of nearly $2000 to replace pressure lines and recharge system and see if everything is now working and cooling. I balked at this estimate and declined further work. When presented with bill, there was only issue something like leak test failed. I asked service agent to provide more information of work performed. Customer Service manger then came over and with no greeting said "how can I help?" After repeating my request, he took invoice with him and apparently annoyed that I had made this request, returned the invoice with more explanation listed above and then asked if there was anything else. I expressed my frustration quite clearly that I was not going to do business with dealership anymore, and his only response like a repeating parrot was "Have a nice day". Took the vehicle to a reputable auto repair shop in downtown Libertyville nearby where I work, explained my situation. For $77 diagnostic fee, they found no evidence of dye being injected into the A/C system and especially around the high & low pressure line crimp connections and no refrigerant in the lineset. For $250 for 1 pound + of the newer 1234yf refrigerant plus $271 labor to recover, evacuate and recharge system with dye test...guess what...no leaks and A/C working good!!! The $450 Cadillac diagnostic was a total scam. The customer service manager was rude. Stay away from non warranty work at Steve Foley Cadillac in Northbrook - you can get far better service and friendly repair shops elsewhere! read more

BUYER BEWARE BEWARE BEWARE ...CAVEAT EMPTOR .... Absolutely the worst car dealer in the US. The worst management. Deception at its best. they are liars and they do not stand behind their product. BUYER BEWARE I bought a Rolls Royce from an Ed Triwish, he told me the car is 100% perfect etc... I wired money on the spot. What a disaster the car had real bad paintwork, It looked like it was painted with a spray can, the leather on dash was pulling. I tried to return the car , they told me sorry its your own it. I called the manager Steve Fromkin, he told me to take a hike. I will not buy a car from these crooks if my life depended on it. read more

As a white person... I think they're discriminatory. (I'd be curious to see how a black person would fair?) I wanted to see these guys to buy a car, mainly because they're reviews were so good. However I quickly found out that they're also the con-sales-men, just more low-key about it. I worked with Karen Juarez who INSISTED that she get my personal information, even though I kept saying no. I was dumb enough to pass it along and sure enough they sold it to third parties and now I've gotten a DRASTIC increase of junk mail. Drastic... we're talking more than twice the amount I generally get. I sorta laughed at first, but it has continued for a few weeks now. I won't be giving them my business again in the future. read more

My partner and I purchased a 2017 ATS back in March of this year. We quickly started having some issues with the radio/navigation screen, which sounds like it was a common issue. I called in on a Friday, Marcelo(?) immediately ordered me a new radio without question and told me he would call me back when it came in. He calls me back on Tuesday, right on schedule and sets up my appointment to replace the radio, oil change, and multi-point inspection. I made the appointment, he tells me he won't be in that day but his guys will take care of everything. We drop it off on a Saturday, and at 2 hours on the dot they call saying my car is ready. Very happy with this service! read more

This place makes the guys at Perillo look like altar boys. Brought the car here for an insurance claim. Got rear-ended and after they tried to over charge for parts, wouldn't release the car until the check cleared. After they "revised" the initial quote, then they tried to overcharge the insurance company, like really? You didn't think they would catch that? Total con artists, STAY FAR FAR AWAY! read more

The dealership is a complete SCAM ARTIST doing bait and switch. They hide all the up charge until the very last second. Wasted 2 days of my time! The Steve Foley Cadillac dealership SUCKS on all levels, after test driving a 2011 Cadillac CTS listed for $9,995 car + $100 free accessory coupon + $650 in taxes + $166 document fees and negotiated the end price to be $10,000 after taxes. Came in the very next day to pick-up the car and make a full payment purchase. It quickly became a $14,000 price tag, even though I had a quote in hand. They wouldn't listen, accept their own documentation, or even discuss anything. Pay this price or do nothing. Extremely hard to work with and speak too. They don't want to listen to you or understand or accept anything less than their made-up price at the end of the conversation. Save yourself sometime and shop somewhere else. This dealership company of all brands needs to go out of business because of their sleazy bait and switch selling tactics. read more

: BE AWARE I took my car there on the 8th after hearing some weird noise from my engine. Obviously without an appointment, no one will wait for an appointment when they hear engine noise with a 9k miles car. They gave me the (do you have an appointment face), obviously not. Not gonna wait for the engine to blow up until the appointment day. They asked to drop it off, I'm like okay. Of course they no loaner and no shuttle over 5miles. (Even tho it's an $82k car) I wait until the next day, no call. I call them, they say there's something broke inside the engine and they need to take the engine apart. I ask how long will that take and what's the latest it will be done. They said by the end of the week, I'm like okay. I call the next day the 10th, what's going on? "We still opening the head of the engine" okay. I call the next day the 11th. Same thing. I call on the 12th "we took the engine apart and something broke and now we have to order some parts. Okay. I call the next day the 13th "some parts are back ordered and we are trying to find another dealership that has them" okay. I call Monday the 15th, what happened? "The parts came missing we have to wait another day" okay I call the next day the 16th "the mechanic that's working on your car has a family emergency and didn't show up today" I call the 17th "we are working on your car, I'm like okay that's it im calling GM now. I called GM, they contacted the dealership, no help. I call on the 18th, "we tried to rush the car and we did something wrong with the timing and now we have to open the whole thing again" I call on the 19th "your car should be done around 3PM" Now I'm happy and decided to stay home, since i live on the North suburbs. I call at 3 and leave a voicemail, nothing I call at 4 and leave a voicemail, nothing I finally got a call at 5PM saying the car is done. I go pick it up, after 2 weeks of waiting. All good. 2 days later the lifters are making noise. Because they are not timed right and need adjustment. Obviously I'm not taking it back there. Btw when i asked why is this taking so long "sir we are running a whole dealership here we can't just work on your car, your car needs 23 hours labor" I left the car there for 240 HOURS!! What a joke! Never going back there again. Unprofessional, unorganized. I could've got the car done in less than 3 days with my mechanic. Don't trust them with mechanic problems, all they can do is change oil and rotate tires lol read more

My overall experience at this dealership was negative, even though they fed us lunch on the day of purchase. My wife and I selected a vehicle to test drive. As it turned out that vehicle was sold fairly fast and so we ended up test driving a 2014 Cadillac CTS listed for $17,995 online. That price quickly changed once negotiations started. The dealership adds $985 for paint protection and $985 for "dealer prep," however they were unable to provide us with any reasonable details of what the costs are for. The final answer was "we just charge everyone that." A side note, it is their common practice to list CPO vehicles online, yet when you arrive they will notify you the certification has not been added to the price yet. They are fully aware of this false marketing scheme, yet continue to function that way. Further, we were interested in the $2,500 CPO warranty. When asked, Ryan told us that this warranty covers everything except maintenance. The dealership was unable to provide us with anything in writing regarding this warranty prior to purchase. Not until week after the purchase, they provided us with a booklet that showed all items excluded from coverage. Never were these items mentioned before. Given the experience from the day before, the next day we decided to bring our own financing to purchase this vehicle. We have confirmed with our financing institution that they work directly with Steve Foley Cadillac. It took Ryan and his partner 5.5 hours to figure out how to process our payment - starting with forcing us to fill out a new credit application, calling our financial institution for step by step instructions on how to use their own system (which was provided on the piece of paper we gave them up front) to providing the wrong mileage reading on the contract and most of the paperwork. After taking possession of the vehicle, we obtained two independent inspections. Both showed several inconsistencies compared to the inspection sheet provided by Steve Foley Cadillac. Another dealership was able to tell us that the vehicle had body repair done with dates after Steve Foley took possession of the vehicle. Steve Foley service department could not confirm any body work was done to the vehicle at all. Finally, I have contacted the dealership numerous times about my well below average customer experience and the numerous discrepancies from CPO warranty to body work that was never disclosed. They asked me to bring the vehicle back for review of my concerns. This visit only confirmed the discrepancies I have found. They requested I bring vehicle again for further review. I am not in the position of being able to drive back and forth to their dealership for them to figure out why things are not adding up on their end. Stay away! You will get tricked into buying a potentially unsafe vehicle and they will not help you out, they will just waste your time. Don't get lured in by the high-end car brands. Buying a vehicle from this dealership is far from a high-end experience. read more

My car was having some noises from the engine and went to my mechanic to check what is going on. He advised me to go the dealer because my car was still under warranty. I left my car there and they didnt give me a loaner, so I had to get a cab. After 1 week I called to check what was going on and they said my car was ready. I went to picked up and they said the car was fine, but was making the same noise. They charged me $200 to do a test - driving the car 13 miles :) They are not supposed to do that because the car was under warranty. I went to another mechanic and he told me that the engine is about to crash. So dont waste you time going there or buying a car from there. The staff was rude and the whole experience disaster, didnt expect that in a Cadillac dealer, but obviously that is the reality. read more

I wanted to extend a warm thanks to Steve Foley Cadillac. I found a car online and was able to come in and take it for a drive and get a great feel of the car. Karen was an absolute joy to work with. They understood my position of where I am at in my car buying process, and while I was not quite ready to strike a deal they could not have been more understanding, while looking out for my best interests. I look very forward to earning their business down the line. I would recommend them to anyone! I also came from an hour away and was not disappointed. Thank you again for being great, and for making the process the way it should be. read more

Buyer Beware. Deceptive and Zero Integrity from what must be a "newer generation" of this long standing dealership. I ordered a car 7 months ago with Frank Samortino, I put down my deposit, I acted in good faith and waited patiently as the auto industry works through many delays and back orders. I communicated with Frank almost monthly as he explained that my car would be built as soon as possible. Then out of the blue, literally, he calls and said they are ready to go but now they won't honor my order unless I pay them MSRP plus $15,000. Never a mention in all the conversations we had. I did not know dealers could Price Gouge on an ordered car. Apparently Steve Foley can, and will. I hope anyone in the market for a car goes anywhere else. The car market is very competitive today, and many dealers have really cleaned up their act, while at Steve Foley the only thing this dealers cares about is the profit the make on the car you buy. read more

So Steve Foley's representative is passing the buck to the leasing company even though Steve Foley is the face with whom the customer interacts, Steve Foley is the entity to whom the vehicle is turned into, and Steve Foley is the entity whom takes possession of the vehicle and Steve Foley is the entity asking you to sign all sorts of paperwork upon return of the vehicle. Yes... evidently the buck does not stop at Steve "teflon" Foley! read more

This establishment is a complete joke. No respect for their customers on any level. First, tried to add 2K to the purchase price of the car. I may have had idiot written on my forehead that day but who knows. Anyways, I pull up the price of the car online since they were "mistaken" and the salesman says this is the final price, take it or leave it. Uhmmm ok rookie. You're lucky I really want this car. Buy the car from the jerk who had no respect for me perhaps because I am a young woman? Who knows. Next day, in the shop. Why? Because contrary to me asking does everything work or are there any problems, and them telling me it was great-the car had been crashed and the AC line was pinched. The entire thing needed to be replaced. (Shout out to Patrick Cadillac on Schaumburg for going outside of the warranty and fixing it for free!) When you call and ask for a manager to call you, the same loser salesman calls you. Management clearly doesn't exist or doesn't know how to run a business. Avoid at all costs. Still waiting for my call from management. Go to Patrick Cadillac in Schaumburg, they're respectable. read more

Consistent tremendous experience. I have my GMC serviced at Steve Foley. Service department always great. Kudos to Marcelle, techs and overall staff. I had to have a repair in Body Shop. Wow, Arsal body shop manager was amazing. Repair I was able to get a quote sent via email. On a weekend I replied back to go forward. Part had to be ordered and was onsite mid-day Monday. Arsal said I could come in same day for fix. Arsal was just fabulous and I can see the body shop team does amazing work. Keep up the great job! read more

We just purchased two brand new Escalades and wrote a check in full for both cars about three months ago. I damaged one of the cars and brought it in to be repaired 7 weeks ago now. All I've gotten so far is Harvey from the body shop lying and providing run-arounds--blaming the insurance, blaming my wife, blaming me, blaming everyone but themselves. Our insurance has done everything they can to help with this situation, and still no luck. I still do not have the car back. This is getting beyond ridiculous. If I don't get the car returned to me by Friday, I will insist on a brand new car. Enough is enough. read more

This review solely pertains to the Steve Foley Service Department. Since purchasing a new vehicle for the wifey a few months ago, I have had to bring it back to Foley for two recalls. When I did bring her car in for service, I dealt with "Lee." Lee exudes what I refer to as a cavalier demeanor. In simple terms, he's an arrogant prick! Since it would take all day to correct these recalls, I would need a loaner car. Lee told me that I would have to get a loaner car from Enterprise, which conveniently is on site. So, instead of providing a Cadillac loaner, they make me supply a credit card, sign my life away, and promise to refuel the loaner car. It was becoming apparent that this wasn't the level of service that I would receive at a Lexus dealership. An inconvenience, but whatever, I brushed it off as no biggie, until... Fast forward a few months, and I, along with wifey and our 7 week old newborn, were stranded on the side of the interstate in Arkansas. I pulled out the Cadillac manual, and much to my dismay, there was no card for Roadside Assistance, but only the number for the dealership. I called, and was directed to the Service Department. Once again, it was "Lee" that I was dealing with. Lee, once again, was a pompous prick, and offered no sympathy, no assistance- not even a fake, half assed willingness to help. Lee simply said, (not verbatim) "You need to have it towed to a Cadillac dealership and buy a new tire." OK, well, where is that spare tire that I was told came with the new vehicle. Lee didn't have an answer to this. The end result was- the phone call with Lee at Steve Foley Cadillac did not end on friendly terms. Leigh thinks he's a Chicago tough guy, while on the phone, 1000 miles away. JERKS! read more

I booked my appointment for my 2017 Escalade on 8/15 for 8/21. Dropped my car off on 8/21 at 0930. Called them the afternoon of 8/23 to check progress. Was promised a call back. None came. Called them the afternoon of 8/26 to check progress of my repairs. Promised a call back. None came. Called on 8/27 and demanded to know the progress of my repairs. Was told the car had not been looked at yet. I told them not to touch my car. I picked it up on 8/27 and dropped it at another dealer. read more

Bait and switch...UNETHICAL.. Not so good experience!!!!! After driving over an hour to go see and purchase the vehicle my husband and I found online at Steve Foley Cadillac we were very highly disappointed. The vehicle was advertised online for $27k but once we got there after seeing the vehicle and then being presented with their new price the dealer changed the price to almost $30k not including taxes or titling fees, adding some additional ancillary products stating we had to buy them. The salesmen Frank stated that the additional monies added was for paying the mechanic to make the vehicle certified, some sort of paint protectant that we had to buy,a destination fee and some other products they were not an option to purchase. Frank stated to us that they were loosing money and could not remove the additional products. I've purchased vehicles before and have always had the option to buy or decline whatever products I wanted or did not want. I'm also certain a destination fee is usually on the invoice of a new vehicle which is included in the price and shown in the breakdown of the price. When I asked the dealer why didn't they advertised the vehicle at the price the showed instead the price they had it advertised for online and showing a price breakdown and they couldn't give me an explanation. I think it's very dishonest and misleading to advertise a vehicle online at one price and then to get to the dealer and the price be something totally different and be told you have to buy all of these things with it. I'm certain this falls under some sort of unethical practices as well false advertising. I will never go back and advise everyone else to stay away from this dealership unless you're ok with being forced to buy additional products and accepting the price changing from what was advertised. read more

I've had great experiences with the Steve Foley Service Department. I live in the city, but I choose to travel to and from Northbrook to deal with Ed Rodriguez and Marcell Borzewski. After one too many nightmare encounters with the Grossigner City Service Department, I reached out to Ed who understood the problems I was having, and suggested I work with Marcell. Marcell is fantastic, and he keeps a close eye on what's happening with my car. He's also made a point of making sure the same tech - Kevin K - works on my car every time, which I think makes a lot of sense. Kevin is a careful tech who has done a number of difficult jobs for me. I didn't buy this car at Steve Foley, but Service still treats me with all the respect, courtesy, and professionalism I could ask for. read more

I had a great experience purchasing a used SUV. Once we agreed on price and terms there were no little last minute changes that can be so common in the car business. Once agreed we were in and out with the truck in the shortest time I have ever experienced at a dealer. The facility itself is quite impressive and comfortable. If they have the vehicle you want go talk to them! read more

Jim Mazzetti, an excellent and professional Cadillac Salesman! My wife's lease was coming to a close in a few months. Jim, being the responsible person that he is, contacted her to let her know about the new 2015 Escalades and offered her some great incentives to make the switch a little earlier. From start to finish, the experience was smooth, pleasant and she now has the best vehicle that she has ever driven all while working with us to try to keep the payments close to where they were. Jim probably has 30 deals going on at the same time, but, he makes one feel like they are the only client. I highly recomend this dealership and go ask for Jim. Tell him Ruby sent you! Finally, that new Escalade is far more feature rich than most BMW's. Amazing. Keith Rubenstein, Lake Forest, IL read more

My battery died on my l3 year old srx. I have the on star service and they sent a service guy from Weil cadillac to get me started. He succeeded and told me to run it for 45 minutes, which I did. Drove it to run an errand and when I tried to start it again it was dead. Called on star again and they sent Steve Foley's service tech. He immediately replaced the battery for free. He told me that the batteries of this model were underperforming. The Weil service guy faked to warn me of a potential problem but the Foley tech took care of business. I bought my srx at Foley and have very pleased with their service. read more

Purchased Cadillac few years ago. I lost my key. The spare they gave me when I purchased is not for this car. They won't fix a bad key that they gave me saying I waited to long. This will cost me $300 out of pocket. Wouldn't a good business fix a bad item they sent to a buyer? Yes I should have tried it when I got it but does everyone try a spare inner tube for a bike when they buy it for an emergency flat. Manager said they will not fix there problem that they created for me. They do not stand by customer service. BAD BUSINESS in my eyes. They also wouldn't honor a price I saw on the internet a while back but that's another story. Games and gimmicks. STAY AWAY!!!!!!!!!!!!!!!!!! read more

Eduardo in parts was so so helpful dealing with an issue I was having with my vehicle. Extremely patient with my terrible description of the part that was giving me an issue and he helped me resolve my problem with a friendly, knowledgeable, and professional, approach. Kudos to this dealership for standing out from the rest by simply being better. Thank you Eduardo! read more

Found a 2005 GMC Envoy Denali (via Auto Trader), and saw on their site. Called dealership one afternoon, confirmed vehicle was in stock and made appointment to come see it that evening. Vehicle was already out front, cleaned and ready to go when I got there. BUT another couple was already in the vehicle, had it running. Dealership handled situation smoothly and still let me take a long test drive down the Edens, came back and I made an offer and not only was it accepted (I offered to pay 'sticker" with competing couple in the mix), but sales manager cut a few hundred off the price. Dealership was slow to get finance processed but I think that's more to customer ahead of us (it was late on a Tuesday night), but dealership is luxurious (they do sell Rolls Royce & Bentley too), and the finance guy was excellent, knowledgeable and got me a great deal. Also worked quickly to get us processed (and I've financed 5 cars, easily best experience), so no issues there. Did I mention this vehicle was a trade in that was meticulous and clean and well taken care of and dealership had a very fair sticker price. The whole process was unlike any GM sales experience I had before, first class all the way. read more

REPLY TO CATHY-----I never did such a thing. In fact it was quiet the opposite. Shocks weren't replaced until I had to spend money at another shop to have them write up everything that was wrong with the car. Then your dealership could no longer deny it. In fact- there are hundreds of BAD reviews on your dealership and Marcel. Never again- I discourage anyone from buying from the dealership- go somewhere else where the staff is HONEST. read more

I was told, be advised the price on the internet is not accurate, and there is a $985 charge, in addition to the price, to sell the car. So congratulations on a great selling strategy. With an incredible sales force, and fantastic margins, the customer is virtually guaranteed to get an entire dealership all to their self for a classic car buying experience. read more

Let me start off by saying I hate the car buying experience but I have to say this was the most painless experience I have ever had. Our sales agent Alex was amazing from the start. I felt absolutely no pressure to purchase and even though we came just to look at a used SUV that we saw on a the website we were treated as if we were purchasing a 300k car. He was extremely knowledgeable and very honest, I know I was shocked as well! We ended up leaving the dealership in order to look at other options but returned an hour later to actually purchase and I have to admit that the no pressure attitude was a big reason why we returned so quickly! Alex helped us through the whole transaction and when it came to financing Terry was truly a rockstar! He ended up finding us an option below the monthly payment we were asking for! If you want a no nonsense dealership with product that they stand behind Look no further than Steve Foley in Northbrook! Trust me my grin is still ear to ear hours later!! read more

Napleton Cadillac - Still in shock about the great price we got! Will definitely be recommending them to everyone I know! - Car Dealers Near Me - Northbrook, Illinois

Bought a Cadillac CT-6. Good price, but they failed to tell me the car had been in an accident. Then, they washed the car, and it fell off the wash rack...causing about $6,500 in damage. While they accepted full responsibility, they made my insurance pay first...then subrogated the issue; now my insurance company is threatening to raise my insurance. They did fix the car satisfactorily, but the hassle was horrible. I asked that they reduce my lease payments by one (payment) due to 5.5 weeks of hassle without having it. They totally refused; nor did Cadillac do anything to make me happy. Totally unacceptable. read more

Just bought a 2018 Escalade sales person was great everything was good until I got in the car and there was 1/4 tank of gas!!! Shame on them to the buzz kill had to go to the gas station to put gas in it! Not nice also handed the keys no key chain!! It's the little things that make it all so much better!!! read more