What a great experience! I never would have thought that I would leave a car dealer so satisfied. I started my car shopping by going to dealers. I went to 2 other Honda dealers in the area, and left with a "let's get outta here". I decided to just call Napleton River Oaks rather than waste my time and energy driving around. Well...from the first phone call I was impressed. I spoke with Melinda, a few times. I would ask questions, she actually had answers. Correct answers! We started talking number and options, and I basically did all my haggling over the phone. Rick, the manager, called me back to seal the deal, and that was it. It was so easy. They even got the car I wanted. It was at the Oak Lawn location, and they brought it to River Oaks and had it ready for me. When I arrived for my appointment, I was greeted by smiling faces. They all knew my name. It was like a dream. Like Annie..."I think I'm gonna like it here". My sales man was Demetrius. He was very nice and very personable. I told him what I expected for my trade and he basically got it. It was a few hundred off, but that was ok. He and Rick went back and forth with the man in the room over free floor mats. (Who is that guy, anyway? He's like the Wizard of Oz. No one ever sees him.) I ended up getting the mats at a discounted price. They were happy, I was happy. DEAL! On to finance. Marc...what an honest guy! He literally got me the best rate, threw in some coupons, and didn't try to sell me stuff I didn't need. After all the wheeling and dealing, they pull the car into the building and go over the whole thing with you. I wish i could remember the gentleman's name. Maybe something with a G...? He was super informative. He showed me everything. We synced my phone to the car. "Make a call", he says. Ok, so I call my husband. "Hi!!! I'm calling you from the car!" "I know. I'm standing right here" Whatever!! LOL. The guy and I thought it was hilarious. I was at the dealer from 11AM until about 3PM. The entire experience was wonderful. We laughed. We joked. I bought a car. Usually you leave a car dealer thinking "Ugh, I'll never go back there". I felt completely the opposite. I WILL go back to Napleton Honda. If anyone ever asks me about a good car dealer, these guys will be my #1 choice. Thank you everyone at Napleton River Oaks Honda!! I love my new car!!! read more

Purchased a new 2018 Honda on Feb 22. I had a great experience. Nina Perrin is a great sales person. I communicated with her while I was considering which vehicle to purchase and she answered all my questions. I test drove vehicles multiple times. I never felt any pressure from Nina or any of the staff to purchase. Nina had my best interest in mind. I even talked to other sales people and they answered my questions as well. When I was ready to buy, Nina, Glen Ty and I agreed on a very fair price. The financing process with Moody went smoothly as well. It was very late when I purchased the vehicle and the team efficiently finished the paperwork. I picked up my new Honda two days later. The porter (Fred) followed me home so i could drive my other car home then Fred drove me back to the dealership so I was able to drive the new car home. Larry Chambers prepped the car beautifully. This is the 3rd Honda I have bought from River Oaks Honda and from Nina Perrin (and JP). I also have been bringing my vehicles into River Oaks Honda for service since 2001. Mike Smajo is a great service rep. The maintenance team is super. They keep my cars safe and go above and beyond in explaining when I need something repaired or replaced. Shout out to Paul and Ryan in particular. All the maintenance/service professionals I have interacted with are professional and friendly. I never felt pressured to buy my recent Honda. When I was ready to buy, the entire River Oaks team collaborated with me to make this a win win experience. This was a great experience and I purchased a great vehicle. Thanks. read more

We were looking to buy a new Honda CRV EXL and checking the price quote using the true car. We got a competitive quote from the Internet Sales Team (Kiara Santiago). We had excellent customer service from the sales associate Victor Hendrick. He was very friendly. polite and answered all the questions. He also explained to us the features of the car without even asking him. He was always checking us if we need any other information or explanation on the car. We liked working with him as he was straight on to the point and no BS. Joe (Joseph Jamilkowski) is the General Manager of the showroom who made sure we get the deal that we want and worked very quickly to get things done. I would say without the intervention of Joe, we might not have completed the deal and drive the car home. Joe extended his support in giving his cellphone number to handle it via text as we had to come the next day to take the car home delivery because of the delay caused by my bank. Aaron Weldy from Finance gave an excellent finance deal to us and he beat the price of what bank was offering. We immediately went this Aaron`s service of using the finance from Honda itself. I want to thank Victor, Joe, Aaron for providing excellent service and bringing us to the Honda family. I would recommend Napleton River Oaks as your first stop point before you try with other dealerships. We drove 60 miles from Aurora to Lansing and never felt bad about that. It's worth the drive and they save you a lot of money and give a better experience. read more

I used True Car to help me find the best deal on a car, and it led me to Napleton River Oaks Honda. Amber from the dealership called me and asked what car I was interested in, and I told her that I would like to come in and that I would like to work with a patient salesperson since I did not know much about Honda. When I arrived, I was introduced to my salersperson, Jill V. and she turned out to be amazing! Jill showed me all of the cars and she knew so much about all of them. We test drove the cars, and she showed me all of the available cars and options. She helped me to negotiate a great deal with the dealership's manager, Frank, who was also very polite, very patient and he was very flexible and fair in helping me to reach a price for the car which turned out to be even better than I had anticipated. Jill stayed way past closing time to show me how to use all of the car's technology and she never hurried me or acted as though she had to leave, even though it was 11:30 at night! I would highly recommend this dealership - and I would absolutely recommend Jill - she was simply amazing!! It was a long ride from my house - but I am so glad that I took the trip. Jill made this such a great experience and I just love my new Honda! read more

I had many cars during last 20 years living in Chicagoland area and my experience working with new car dealer in most cases was pleasant (specially as a repeat customer) but my recent experience as a new customer at Napleton's River Oaks Honda, Lansing Illinois is phenomenal and I am encouraged to write this review. Me and my wife (let's call us Baig's) visited Napleton's River Oak Honda on January 31st, 2017 to purchase a new vehicle, our experience with the dealership from the greeting at the door to all the way leaving the dealership with new Honda Pilot was very delightful. All the team members at the dealership ranging from sales representative Darryl Frazier, floor manager Mohamad Suleiman, inventory manager Jill Verbich, finance director Andrew Harris and delivery manager Larry Chambers are outstanding professionals. We were treated very well and professionally, I am so happy with my experience and decided that work with this group for my future car buying needs. read more

Stacey was so beyond helpful My family and I had just got into a car crash and completely totaled our Toyota Camry. We were going to replace it with another on but the lady on the phone was no help at all to us at Toyota. We called into Honda because my husband liked the CRV and it was time anyway to get a bigger car. I called in and Stacey was the sweetest voice behind the phone. She told me about the total loss program they had and the veterans discount for my husband who had served in the army. She truly was interested in my life and what happened. I felt so at home. She didn't pressure me to but or anything, I came in and she set me up with one of the friendly salesman I've ever met, Javier. Who walked me and my husband who had not bought a car in yearssss, through the whole process and took his time. We left with a brand new CRV touring model and a couple of new friends. I'll be sending my family and friends to see the both of them for a long long time. read more

Buying a car is very intimidating! You have to be knowledgeable about every aspect in order to ensure your getting the best deal possible. Well I knew little to nothing. My friend told me the best thing to do was to do research on the internet first to get information. So that's what I did I inquired about a certified car I saw online and was assisted by a young woman by the name of Briana. She helped me check the availability, price, mileage, service history and etc. Any question I had she answered professionally. It took me a month and a half to make a decision. When I reached back out I thought she would of forgot about me but she didn't. She remembered everything about my file and was very patient with me. Thanks to her continuous follow up and consistentcy I was able to purchase a vehicle. I also want to thank Glen Smith and Moody for giving me the best deal and making sure I was satisfied. Thank you everyone! read more

To come 3 hours to a dealership for a car was the LAST thing I wanted to do but I did it. I saw a Certified Accord on CarGurus that had low miles and a great price. It was a vehicle I could and would not pass up. The only hurdle was the fact that it was in Lansing IL. However I went with it, I called to inquire about the vehicle and was greeted by a lively and bubble woman by the name of Briana. I wanted to make sure the trip was worth it so I hounded her with all my questions and demands and surprisingly she delivered 100%. I was pleased with the customer service she had given me so it put me at ease. I later talked to the Used Car Sales Manager Frank who was impeccable in helping see how the process was to go. To make this long story short I did purchase that Accord and was very satisfied with the service and help from everyone involved. I will recommend. read more

I arrived around 7 and was driving off in my brand new 2019 Honda CR-V by 8:15 ish ! Shane greeted me at the door and assisted me right away . He was upfront and honest and also actually listened to what I wanted . He was patient because I turned down the first 3 cars he drove around lol sorry. But the 4th one was perfect . I'm glad I went there ... I did look at the reviews before I chose Napleton Honda and I'm super surprised I didn't see Shane's name mentioned that much... not sure if he's new or Honda's hidden gem but he's definitely your go to guy. You can tell he actually cares because he's even checked up on me and made sure I was enjoying my new ride and making sure I didn't have any other questions or concerns ... thanks Shane for the great service !!! Cars are sold everywhere but excellent customer service isn't so easy to find read more

I eagerly wanted to buy a new 2018 Civic after seeing many videos of the vehicle and test driving my friend car. The only problem was I didn't know anything about how much the car cost, the special financing, what colors were available, and etc. My friend told me its best to get information online that way I'm more knowledgeable before coming in so I did just so. I inquired online about the 2018 Civic EX I had seen on their website and was sent a response quicky by a internet woman name Briana. She soon after called me and explained EVERYTHING! All my questions was answered, all the concerns I had in the beginning all melted away. She was and is amazing. With her help, I was able to purchase that 2018 Civic that I really wanted. All in all do shopping online first and don't be afraid to ask questions. Thanks again Briana!! read more

After reading some of the reviews on yelp, I was hesitate to move forward with a Pilot we were very much interested in. I decided to focus on my positive phone/email experiences with Malinda (online sales). I voiced my concerns to her of the negative reviews, which she was well aware of those and assured me we would have a good experience. We decided to make an appointment and we can't thank Malinda and Sheekal for their wonderful customer service. The sales (general) manager worked with us with negotiations on the overall sale price. The financial representative was not pushy, just gave us all the facts with warranties since we were paying in full, no need to discuss loan information. It goes to show negative reviews should not always be taken to heart. Keep in mind the google reviews were higher than yelps. read more

Overall my experience with Michael Smajo is worth 5 stars on all levels. He made sure I had the best possible treatment at Napleton River Oaks Honda. My car needed a new tire that they didn't carry in stock. Michael immediately notified me what the plan was and he assured me he will make everything possible to guarantee delivery of the tire within a reasonable time frame. I couldn't wait that day for the delivery, but I returned next day in the morning and they replaced the tire within less than 30 minutes. I am very satisfied with their service as all staff was friendly and made me feel welcome. However, if you're looking for exceptional service ask for Michael and you'll get royal treatment :). He's one of those people who do more than they have to do and genuinely care about providing great customer service. read more

I would like to share my experience I talked to several people over the phone one being Dan who had me come in to see if we could work out a deal. I had one salesman greet me at the door asked me how I was doing and I thought this is going to be great but he must've been just finishing up with another client and got distracted and walked away from me. Then Sheev walked up to me and introduced his self to me and then introduced me to Sam were we was able to sit down and talk about the vehicle that I was buying and my vehicle that I was trading in. it was such a delight with both those guys this is by far one of the best vehicle purchase that I have experienced in my life and I am 55 years old and I have brought a lot of vehicles in my lifetime just like to say thanks to Honda River Oaks for working with me. read more

River Oaks Napleton Honda is the best car dealership around. After a stressful week of being in the market for a new vehicle, we are very happy and satisfied with the friendly, and helpful customer service from the second we walked in through the door. (Shane even pushed his dinner to the side to attend to us lol.) Ryan, very professionally, gave us a deal we couldn't turn down and made sure we wouldn't leave without driving away in our new Honda CR-V. Moody was very knowledgeable in helping us choose the best extended warranty for our new vehicle. Jill also welcomed us and made us feel comfortable. Napleton River Oaks Honda is the place to go if you are in the market for a new and/or used vehicle. Highly recommend it! Would've gave it more than 5 but 5 is the limit! read more

I contacted the dealership for an online quote. The quote was good and I went in the same day. During the entire process I was guided by Bridgette Sheppard who helped make it a low-stress, easy purchasing experience. I was able to make a good deal for the car that I wanted. The dealership did not have in the lot the vehicle I was interested in, but worked to obtain it and kept me updated on the progress. The actual purchasing experience took more time than I expected and I was disappointed only in that. The person who handled my financial papers was very attentive and thorough in the description of the "extras". Overall, for me this was a low stress purchasing experience. I would gladly recommend the dealership to my friends and family. read more

When I reached out to river oaks Honda via phone regarding my interest in a vehicle I expected your typical awful car buying experience. However i was pleasantly surprised when I was greeted by the young woman named Elena. She was polite, pleasant and very professional. She took her time in answering all of my questions on the BMW of my interest, she even took the time to send me a personalized video of the car! I came in and Elena and fully prepped the sales manager frank upon my arrival. The car was clean & ready to roll! Needless to say, I love my new car and it wouldn't be with out the help of the awesome team at River Oaks Honda! I will be recommending all of my friends and family about the dealership! THANKS AGAIN ELENA!!! read more

Over the years I've had some good, bad and ugly experiences at dealerships but this was by far the best experience ever. I have challenging credit so I'm always skeptical of every dealership telling me they can help me out but the staff here was true to their word. The young lady Briana I spoke to over the phone was very attentive and informed me of every option that would benefit me. She was straightforward with me and I appreciated that. Once I got in the dealership I was helped by Michael Johnson who was very patient with me. I was shown everything upfront and they took their time to walk me step through step so that I knew what was going on. I appreciate their hard work and dedication to get me into a vehicle. Will be back! read more

I was shopping several other dealerships when I came upon Napleton River Oaks Honda. Which I'm glad I did. The internet representative Briana was very polite and knowledgeable. She helped me find the best car to suit my needs. She was patient with me because I wasn't in a rush at the time. A month went by and she still followed up with me when every other dealership didn't. When it was time to purchase I already knew who I would go to. Upon arriving at the dealership I was greeted by so many smiling faces. My salesman MJ was also great. He made the process so smooth and clear for me. I was able to walk out there in a brand new vehicle. All in all I would recommend this place to anyone who's looking to purchase a car. read more

My buddy bought a car from this establishment about 2 monthat ago and was very pleased with his experience. Every time we go out he would rant and rave about his car and this dealership. So needless to say when I found myself in need for a car I knew exactly where to go. He told me to do my research online before I came in just to make sure availability of vehicle'sand price was locked down. So I did just so, I started to correspond with two very articulate and polite young women by the name of Briana and Stacey. They were extremely helpful to me. My salesperson Earnest made things a breeze. All in all I had a wonderful experience. Will be going back in 5 to 8 years but I will recommend everyone I know here. read more