Good afternoon, I want to start off with this first: If your credit score is 300, and you're coming in with $2500 on a car base priced at $20K, it is not their fault that your payments aren't $250/ month. Self evaluation is paramount. Now my experience, My experience was a little impractical because we had to relocate because their systems went down. It got done though, I am very happy with my car. I was pleased that I got what I picked and not what the dealership picked for me. The staff was respectful and the facility was clean. And when I had a question (like today) I was able to connect to someone to get a clear understanding and a solution. As a customer, that means a lot because I do believe people (rightfully so) are really guarded when it comes to car buying. I don't anticipate buying another car soon, but I would recommend them. Side note: just in case someone reading this thinks something along these lines about how and what I wrote, no my credit is very much less than perfect. But I came prepared from a down payment standpoint and knew what I wanted and was willing to communicate. read more

If you are in the market for a new or used vehicle, I highly recommend Shane. He is an Aussie who is NOT pushy & is actually honest. Not to mention extremely pleasant and goes out of his way to provide excellent customer service! I also had a very positive experience with their inventory manager, Jill. She, too strives to provide great customer service. I was very happy with my interactions with both of them! read more

Couldn't pay me to refer anyone here. My 2022 Telluride was listed online for $55k. I called to confirm it's availability and price. Got in, sat down to sign and saw a $7,700 "MARKET VALUE MARK UP." Manager was a degenerate at best. Salesman had no idea what he was doing. They wouldn't lower the mark up and made it clear if I didn't buy it someone else would. This dealer is run by low life people scamming everyday hard working moms like myself. Truly awful experience left me feeling defeated and taken advantage of. Side note: my current car had blown the transmission, I was renting a car for $700/wk while my custom telluride was being built at a different dealer for $55k. It wasn't going to be ready for another 2 months at best. I was in a very hard place and they jumped on the opportunity to really screw me hard. read more

I will drive all the way to Planet Honda in Matteson before I come back here. Customer service is trash. 1. I received a call telling me that my car was ready after service was completed, and I was told that the shuttle was on the way. I live a 6 minute drive away. An hour later, the shuttle still hadn't come. 2. I called to find out where the shuttle was, and NOBODY answers their phones. I called 11 times to find out what was going on with me getting my car. It would've been more, but I guess who ever answers the phone got tired of answering the phone and transferring, so she started bouncing my call around in the que, just letting it ring. From the front desk, managers, to service, NOBODY answers the phone! I even left a voicemail with one person. What kind of operation are y'all running over here?!?!? TRIFLING! read more

Napleton uses the Amex True car program to lure people to drive all the way. On 11/09/2020 ignored 4 amex deals with excuses - I am not millitary, car sold even though the deal was valid till 11/10, double added freight charges which were already included in the AMEX price including tax and accessories. VIN: 1HGCV1F11LA039586 was $18,661 including dealer Fees & Accessories. same for VIN: 1HGCV1F10LA049901 - Martina confirmed/email " we can do this for $18,777 - all a lie, and then multiple calls when I was a few minutes late. They thought I had seen thru' their trick - wish I had. They tried to sell me VIN: 1HGCV1F17LA075380 but $2500 more than the quote of Base MSRP $24,020,Freight Delivery Charge+ $955, Total MSRP $24,975,Dealer Discount- $5,936, Dealer Documentation Fee + $300, Total after Dealer Fees & Accessories $19,339. The lowest they came was $23,336. I had to wait for over 3 hours, to get my keys and leave which they said they were working on something. Christian even said -"swear on my daughters grave, I am giving you the best deal". Finally he threw my keys on the desk and left. I called AMEX and they specifically get deals sent to them and they send it to us so they have a a record and are looking into this. Even the manager had excuses. A waste of my entire day, and then I had to drive home in rush hour. read more

On Thursday 11/2/23 at the River Oaks Honda dealership I was fortunate enough to purchase a car, but it was the tactics in which it happened that were atrocious. First, the website was perfect in demonstrating that the car was magnificent and second, the internet representative did a great job luring me in by saying "top prices for trade in" and "prices are negotiable". Driving from Brookfield it took one hour to reach the dealership to make a 7:00pm appointment. After a great test drive and thorough look I was very happy with the certified 23' Odyssey. Salesman Husam Zayyad offered me less for my trade-in than CarMax by $1000. The official form from CarMax was provided. I understand that the paperwork provided does not guarantee me anything from your dealership, but when told "top dollar for trade in" before even driving the one hour to get there, it was a lie that top dollar would be provided. Salesman Husam negotiated and tried to remove the certification, but it was nonnegotiable and this was understood by both him and I. A deal was reached in which he provided me with the same deal as CarMax and $200 off the price of the Odyssey. We both signed the papers, shook hands and the manager signed off. While waiting for the finance papers to be prepared salesman Husam Zayyad returned after 10 minutes to say, "oh I forgot to mention the price we negotiated was without the Honda certification". When this was challenged, I was made to feel as though I made a mistake when nothing in the paperwork said that the certification was taken out. Then Manager Faris threatened to take the deal away unless I agreed to pay more money. The agreement was made under new terms in which a down payment was made that night and on Friday 11/3/23 I would return with a check for the remainder. On Friday at 7:45pm I arrived at River Oaks Honda with check in hand. I was directed to manager Dan who I tried to ask some questions about my paperwork. Without taking any of my information he claimed that he was going to get a copy of my paperwork. He informed me that it was 7:55pm and he did not have access to my paperwork an hour before the dealership closes. Without my name manager Dan had no intentions of helping me that evening. The way in which he was speaking with me prompted me to ask him "could you not be so condescending when speaking with me?". In return manager Dan childishly replied, "could you not be so condescending?" and following this extremely rude exchange he asked me to leave the store and walked away. This was supposed to be a cash deal for this vehicle. I signed up for a temporary three-day finance in case the cash was not provided. I was in the dealership check in hand and was asked to leave the store for asking to see my own documents for the $37400 vehicle which was purchased less than 24 hours earlier. Now I was unable to make the payment and my credit score was checked when salesman Husam told me that if I paid before the three days was up the contract would be torn up and nothing would happen. This treatment of being lied to and kicked out of the store has left me with such a sour feeling against this dealership. Not only will I never return to River Oaks Honda unless I am forced, if anyone asks I will never recommend River Oaks Honda. read more

My overall buying experience from Napleton was horrendous...however they may have redeemed themselves by hiring Jim in the service department. I had been trying to figure out why my tire pressure had been plummeting for months. Multiple trips to the tire shop/air pumps and a new tire later Jim was able to find the crack in my rim that the tire shop said I did not have. He showed me the exact location of the air seep and took photos for me to show the tire shop. Also he was able to get my oil changed in 45minutes after being told that I'd have to wait 2hours. Very grateful for Jim and his service today!! Would recommend you ask for him whenever you visit. read more

My father took his car to get serviced at this dealership. They were supposed to change his brakes and charged him for it. Less than a month later we took the same car to a different dealership only to learn that it "looked as if no brakes had been put on the passenger rear tire" and now the rotors were bad, a cost upwards of $500. Called Napleton Honda to have then reimburse the cost of work not done and pay to have the new work done. All they could do is repeat how it didn't make sense that brakes were not put on and that they needed to fix the work! Umm no, they didn't get it right the first time. In the end they blamed the brake (even though the other brake from the same box was fine). Do not go here! read more

Place was awesome ... loved the people! Thank you for making my experience the best... look forward to our future together. read more

Napleton River Oaks Honda - Car Dealers Near Me - Lansing, Illinois

Classic bait and switch, bordering on fraud. We requested an online quote from this Honda dealership on a new car. We were given a guaranteed price that seemed very reasonable. When we went to the dealership to purchase the car (the next day), the price had increased by $1500. They explained that every car on their lot was given a mandatory "safety package" worth $1500 (included things like a pin stripe), and that that was not something that could be removed from the car. Since the "safety package" had been added prior to the quote (and is their policy on every vehicle), the guaranteed price they advertised was simply fraudulent. If you cannot purchase the car without the extra package, that amount should be reflected in advertising and offers. read more

Lies, lies, lies. They had a great price on a vehicle i was interested in on their website. When i sent in a request for a quote they said that the price on the website is incorrect and is being fixed as we speak. Well.... its been over 2 weeks and the price still has not been adjusted. read more

Bought a jeep from them used overpriced, horrible safety now it's sitting at a shop needing wheel bearing 3 weeks after and the exhaust was so lose it smashed the rear bumper and heat shield fell off would never recommend them to even my worst enemy. Their safety didn't even take 5 seconds to reset the oil light..... read more

Five Stars for Steve Finnerty! Made the car buying experience the easiest ever, kept us "in the loop" with his knowledge of ALL the cars in stock, making it simple to make our decision read more

This dealer is not good at keeping promises. I booked an appointment in the evening for CRV EXL but when I reached there with my family ( traveling 55 miles). I was told the car was gone. They didn't have a courtesy to call me and update. I was very disappointed the way they treat customers read more

drove an hour and a half to look at a car, gave them my phone number because they said they would keep me updated, and I got there to find out that they weren't selling it any longer... the guy said he couldn't find the keys or the car... thanks for nothing read more

It kills me to even give them one star. Save your money and find a smaller, customer caring dealership. All they want is your money, the minute you drive off the lot, they don't care, that you have an expired plate and no title, after 30 days of purchase. Also, they had a "fake" Audi fob, which didn't work. It will cost us $400 to replace. I called numerous times, and was constantly put on hold, and you can never speak to an actual person. Their receptionist is good at covering their butts, when you call and ask for a manager, finance, and our sales person, Jennifer! it was worthless. SAVE YOURSELF THE TIME and AGONY! we paid cash up front and traded in a beautiful BMW, in perfect condition. NEVER AGAIN! read more

Let me start by saying Brian is not only cute, but professional and looks for exactly what your asking for. Felt as though he was really trying to help me out with my wants and needs (more than the "boss" was), but he stood in the gap and made sure I was comfortable with all decisions made. If your looking for all of that, Brian is the guy! Even SUPER helpful after the final sale was complete! Couldn't ask for more... Thanks for everything Brian! read more

My sales rep Kamal Davis was awesome I was shopping with a toddler so he really tried to make everything as quick as possible. The process did take longer than with my other car purchases so that was a bit frustrating. However Kamal went over and above go try and easy the waiting and stay I really appreciate all his hard work. The dealership maybe average but his service was above average all the way. The finance guy was great as well he didn't try and haggle me once i said no. He pointed out the facts and sent me on my way I appreciated that. Overall a good experience. read more

My wife called today to order 2 new tires and spoke with John. We have purchased two new fully loaded Elite minivans from this dealer within the last 4 years, had all scheduled maintenance on both performed here, and have routinely purchased tires, including one just a few months ago after a flat. John told my wife she couldn't order the tires over the phone. She told him that she would provide her credit card as she has done in the past and get them installed along with the next scheduled maintenance as soon as they came in. He told her to hold on. She held on listening to him do his work in the background for a very long time, at least 10-15 minutes; perhaps he wanted her to hang up? When he finally came back he simply said (impolitely) give me your credit card number. When she asked if he knew the tires that she needed and could verify the type of tire, he told her he wasn't sure of the exact tire she had purchased, but knew what went on her minivan. When she asked him to please review her last order from just a few months ago to verify he would order the right tire, he sighed and said "oh my God ". She politely thanked him for his horrible service and we decided to go elsewhere. What a shame. My wife wanted John to tell her the tire he was going to order because the last service manager told her there were two types of tires that go on our minivan. One would think when you have spent nearly $100k or more with a vendor they would at least want more business from you, if not treat you like a good customer. John needs a talking to from the owner or at least general manager to explain how long it takes to get a new customer compared with how little it takes to lose one. We own fast food stores and must make our money a few bucks at a time. So we know how important it is to treat the customer right so they'll come back again. This is a perfect example of a poorly trained employee hurting a business that took years to build. I wonder if she did not have an accent and sounded foreign if he would've treated her differently? read more

These guys are awesome. I've been to at least 4 dealerships when trying to purchase the 2016 EXL Honda Civic and have been given the run around. I went in and told them exactly what I had to work with and what I wanted to purchase and JP has been the best salesman. He is very nice, honest and caring. He listens and does his best to be sure the customer is happy. The finance guy, Tyrone goes above and beyond to make the numbers happen for their customer. I came in car-less because they had to get my car from another lot. They allowed me to drive a loaner until my car arrived with all the bells and whistles. I've had nothing but the most pleasurable experience at the dealership. All of them are very nice, super funny, and caring. Customer service is everything and they have it! Go here and get you a Honda. read more

D w. Swwwws weeww s something like one I love the oochi always s ss s sds so hubby we is a the new one and a happy new day I to get have the opportunity best Dj read more

The short version: They will LIE to you and fail to honor the quote they provide you over email. Read the other reviews on Yelp and you'll see that others have had similar experiences. The longer version: Soon after contacting the dealership via their website, I received an email from them with a quote for $29,950 (incl. the destination charge). I had contacted over a dozen dealerships in the area and this quote was the lowest price. It wasn't SO low, though, that I felt it was too good to be true (it was exactly $218 lower than the next best quote). I tried to bargain down to $29,800 and to my pleasant surprise the Internet sales person responded back with the following: "After speaking to my New sales car manager... we can do the $29,800" I emailed the person back to make sure that this quote still includes the destination charge and the person responded back with: "Yes the $29,800 includes the destination charge." Now, I had read the reviews for this dealership on Yelp and had some concerns that they will not honor their quote. In the end, however, I decided to give this dealership a shot so I drove nearly 60 miles to head down to the dealership. I spent about 30 minutes there and here are some bullet points describing my negative experience: * When I arrived, I was briefly greeted by someone and then he walked away telling me he'll be right back. As soon as this guy left another employee approached me and invited me to sit down at his desk. We engaged in some small talk and a couple of minutes later, the person who greeted me comes back to find me looking really annoyed and told his co-worker that I was *his* customer and then asked me to come talk to him instead. Awkward... you shouldn't put your own customers in potentially awkward situations. * In my email communications with the dealership I had told them I wanted a *white* Odyssey. They then responded with "we can locate you the EX in white", which I assumed meant that they had a white Odyssey EX in stock. Perhaps I shouldn't have read it that way... anyhow, I show up at the dealership to remind them that I wanted a white Odyssey and not only did the salesman tell me they do not have a white one in stock but he tried to persuade me to go with a plum-colored one they have in stock. Annoying. And told me some garbage about there there are extremely few white Odyssey EX's in the area and would take some time to obtain a white one. Uh... * When I told the salesman about the $29,800 quote, he didn't look too thrilled. I told him that their own employee gave me this quote and of course, this guy told me he couldn't understand why someone would provide me with this unrealistic quote and proceeded to tell me some garbage about how they're going to lose money if they sell it to me at that price. And proceeded to tell me about how all the Honda Odysseys come with some "protection package" (read the other Yelp reviews) which includes lost/damaged key replacement for 2 years, some protection mats, blah blah garbage blah (for extra $$$, of course), and when I told him that's simply not true he had nothing to say in response. * When I asked him what's the best price he can do, he told me it would have to be something above $31,000-something. Uh, NO. I told him I knew several dealerships who could give me a better price than that at which point he told me I should go somewhere else to buy my car. Stay clear of this dealership when it comes time to purchase a car, folks. read more

Went in to purchase a used car that was advertised on Cars.com for $9,600. By the time the were done adding fees, the price was nearly $14,000!!! What in the world is the "Napleton Platinum Experience" and why is it $1,695?!!!! Also tried to charge $875 for a used vehicle inspection. The only fees that should be charged are taxes and doc fees. The rest are just made up charges to try and inflate the price of their cars. STEER CLEAR OF THIS DEALERSHIP! read more

Wife and I bought our Honda Insight here about a year ago. I did my due diligence on the car I wanted first then on every car dealership nearby. Napleton responded within 30 minutes of my request(8pm!), respected my budget and found us a comparable car. The salesman was friendly and didn't push us at all. Wish I had gotten pre-approved before since the credit approval process is irritating but easily switched to my own bank later. Still coming here for maintenance and repair. Mike always helps us. Reasonably priced and always friendly. We'll continue to come back, especially if we ever need a new car. Highly recommended! read more

Horrible customer service. Last year when I took my car in for an oil change they didn't our the shield back on. They claim they did and now I have to pay hundreds of dollar to replace. Beware!!! read more

I came in to the Honda Dealership at River Oaks needing a new car, but unsure of what car what would be perfect for me. I was promptly greeted by Shane Spina with his expert knowledge on all things Honda. He was very patient in showing me all of my options and was sure to include options that were along my price range. I am very thankful to Spina and Honda for making my car search experience as great as it was! read more

Excellent service, would definitely go back! Wait was not terrible either. I am use to my dealship that I go to on a regular, it this one is closer and so during inclement weather, I would definitely go back. read more

This place is trash. I arrived with my financing pre approved so I made it clear I didn't want their financing or my credit run. Despite that they ran my credit without my permission.They sold me a car that had either little or no fluids which made it obvious no inspection or oil change had been previously completed. I followed up with a mechanic and this fact was verified. I've only had the vehicle for 3 weeks and I've had 3 different warning notifications on my dashboard. Avoid this place! The prices are fine but you'll pay for it in the end. I'm ashamed that I bought a vehicle from these dirtbags. read more

I honestly dont know if the dealership paid for these reviews or what but my experience was horrendous. I swore to never.. in my whole life.. go to another napleton dealership. In the last 7 years i bought 5 used cars. None of those times were as disgusting as today. We called twice to make sure a car is there that we saw online. They confirmed. We drove 45 minutes. We get there and were told it was sold in the morning. We are shown the same exact car with lower mileage. Great. We settle on a price. We come back to sit down and our awesome sales guy (Rah, he was the only one that actually made us want to stay and complete this deal) brings us the "numbers" from the finance guy. This is where it gets scary. On to the price we agreed on, they added "accessories" ($900), "destination" (about $900), "kahu" (maybe $1000), used car inspection (about $900), platinum package (somewhere around $1000), and the usual taxes, fees, etc. So we ask what kahu is. Supposably they meant for that to say used car inspection. Okay thats fine so what is used car inspection? "Its a legal fee for inspection of your used vehicle that is at every napleton dealership". What is accessories? Response: "not sure". What is platinum package? "Our dealerships maintenance plan". Ok so we dont want any of the add one you just presented. Please take back to finance and explain that all we want is price we settled on, taxes and licensing fees. Dude comes back with a paper that now says "destination fee", "used car inspection" and a new add on of "f &i warranty" ($3500). I once again say, take this off we dont want anything. Comes back again with different numbers. We ask to speak with the actual guy typing up these numbers. So we do some research online in the meantime (while we wait for another 20-30 minutes. At this point its about 3 hours there.) Turns out that no one ever gets charged for used car inspection. Most they get charged for is "preparation" which is somewhere around $200. All websites tell us not to ever fall for an inspection scam because that should already be in the price of the vehicle ALWAYS. So, Chris, sales manager, comes to see us. I ask what destination charge is. He says "for us to get the car to the dealership". LOL WHAT? Okay so i tell him how they got the car to their dealership before i came is none lf my business. What is "f&i coverage"? "Thats financy and inspection extra coverage". Okay so i dont want that either. Whats "used car inspection"? "Standard fee for us to have the car inspected when we got it". So of course i call him out on his bs and tell him to take all of that off and come with our regular price plus ONLY taxes and documentation/title fees. Chris comes back with "used car inspection" still on there and tells us we should be grateful he went down in price on the car and should meet him in the middle. I ask if i call another dealership will they have used car inspection charges and he says yes. I ask him what happens when i call another napleton and they dont have that? He says "you can do what you want" (or something like that). So my friend says fine we will pay the "used car inspection" (because shes a shy person). So dude comes back with our documents. One of the docs says "we owe:" (as in what the dealership owes) and it says USED CAR INSPECTION. we check the other sections and its the wrong vin number on the paper. Sooo the used car inspection was not applied to a different car? Interesting. We wait another hour for finance guy. (In the meantime every employee is taking their mask off every time they talk and huddling in the main office with about 10 people talking and laughing. I ask a guy why they dont enforce mask rules and he says because the office is their safe haven). Then those same employees come out to see us. So i found out covid doesnt exist in river oaks napleton honda office. Anyways, after being there for FIVE HOURS, Finance guy talks to us and finally for the first time we find out our APR and real monthly payment (hallelujah). This seems too comical to be true and i wish it wasnt. read more

If I could give this dealership no stars, I would. I just left the dealership to have an oil change and the Manager (his name is Roger) with his broken leg wobbled over to me to tell me that he would not honor my coupon. He didn't want to hear what I had to say. His mind was already made up. We all know he could honor it if he wanted to. I bought 2 SUV's from them. I will NEVER patronize this dealership ever again. And you shouldn't either. Just read the reviews before you even think about going there. read more

I had a very good experience with Steve Martin in selling me my Honda Pilot which is a very nice suv .I admire his professionalism in handling my situation making me feel comfortable in making my decision read more

Hate (and that's a strong word) this place!! I will NEVER buy another car from here. Salesman (Ernest I believe was his name) only concerned with his pockets and not listening to the customer. read more

Very Poor service!! Staf really doesn't care about you! Went there for service and way we were treated we left! Made us feel like we were there and doing them a favor! Community Honda Way Better! read more

Absurd how horrible and negligent this dealership is when it comes to finance and business. Would not recommend at all unless you want messed up paperwork and 8-10 week payment given. If you want to consistently be put on hold or have to follow up to make sure simple tasks are done, your in the right place. read more

This dealership sells dirty, if not filthy, cars and doesn't care about their customers after they hit the door. I bought a used two year old Honda Civic there two weeks ago. I noticed (it was impossible not to) that the car was far from being clean (sticky wheel, dirty seats, filthy glove compartment, etc) and asked the dealer if they could do a better job at detailing, and he kindly agreed to do so. So a week and a half later I brought the car to the dealership for a "cleaning" appointment; they kept the car for two hours, and the end result was, hmm... I don't kokw how to put it, just not visible. Be your own judge. I will share the photos with you that I took right after the car got a second round of "cleaning"... read more

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+ I got a new Honda CR-V at a great price. - I pre-negotiated the price with their online sales manager before arriving. Once I arrived at the dealership, on 3 separate occasions they attempted to switch the price to a higher one. Possibly it was due to incompetence, however I can't rule out that they were simply trying to pull a fast one on me. In either case, not good. - Considering that I was one of 2 customers at the dealership on a quiet Tuesday afternoon, I thought the 3.5 hours it took to purchase the car was insane. I walked in with the price already established and ready to buy. + Customer service after the sale: Shout out to Eric G. - he was extremely helpful in arranging the titling and registering of my car out of state. This wasn't a standard procedure. read more

Car was bought after some struggles with dealer. Second trip there was a better experience.

Ernest was very helpful and knowledgeable with the vehicle and I was very comfortable purchasing from him. Larry was very helpful and he showed me everything I need to know about the vehicle. read more

I am a first time car buyer. I had my car for about 11 months, I believe her name was Erica. She called me to discuss my monthly payment & can possibly reduce the monthly payment. I went into the dealership & lucian helped me (not sure if that his name) I sat down with him seemed like a nice guy. He offered me two options trade in my car for a lower payment. I said no, I just want to lower my payments. So they brought down my car payment 40$. I agreed. So on my regular car loan I had 18k left on my first car loan. Then when I refinanced my car again my loan went to 21k. It's like I'm buying the again! I didn't notice till a week later of the difference. I was very upset, and feel like they finessed me! I have to pay an extra 3k. If they cared about the customers they could've simply explained that I would pay an extra 3k on my loan and don't recommend it as of now. I am very upset & I will never return to this location. They make you feel like you're a friend but all they're doing is trying to warm you up so they can finesse you! Never again lesson learned! read more

Don't waste your time with arrogant, unprofessional assholes like these. They are rude and ignorant and lie their asses off. I came in to view a car, went forward with financing, they came out with an offer that would cost me 25000 for a 13000 dollar car, then they came back with an offer 5 thousand less when i was gonna walk, kept me there negotiating for an hour and a half after closing just to tell me to come back in the morning to complete everything. I come back to them telling me they can't sell me the car because they have an issue with the title. I will never do business with these people again. read more