Drove up to buy a CX-5. Spent 1.5 hours test drive, selection, etc. When we go to do the deal it comes up 15 minutes in to process that the dealer will charge a fee to make the purchase above sticker. This should be disclosed up front! I wouldn't have wasted my time. Ended up purchasing from a great dealer - Pugi Mazda in Downers Grove. They are fair and no fees! Stay away from these shady people! read more

I had a great experience at this Mazda location. My car was in need of repair and the part was back ordered. Dan and Ken were very responsive and keeping me up-to-date. It ended up being cheaper than what I was quoted. Great people work here. read more

I had a very good experiencing buying a car here. Christian was my salesman and did a great job. He listened to what I was looking for and worked to get the car I wanted sent to this dealership. His manager, Jonathan was also very kind and attentive. Christian followed up the next day after I brought the car home. Great experience. read more

Christian and everyone else here at Mazda where kind and courteous the entire process. Steve the owner even reached out to me before I saw the vehicle and we quickly agreed on a fair price. The guys in the shop are also great. Would work with them again in the future. read more

Unfortunately, I went into the dealership, lured by the fact that it was a convenient drive and near Woodfield Mall. Here's a list of what happened there (I'm still shaking my head): 1. The first thing I asked was to see a listing of what CX-5's were in stock at that dealership because I was already 100% familiar with the car. His shocking response? "We don't have any of our cars in our computer system and besides that, the inventory system isn't up to date". I literally started laughing and asked how I can search his inventory online but HE couldn't AT the dealership? I got an open-mouthed 1000-mile stare and he ignored the question. Strike 1: He thinks people are dumb. 2. "Let me explain all the details about this car" after I told him I've test-driven it, got all the details at the Auto Show, and explained that THIS is the car I want and don't need anything explained to me. I was ready to BUY and he was ready to complete a checklist his manager gave him in Sales 101. Strike 2: Doesn't listen to the customer. 3. He said, "Let's go for a drive" without explaining WHERE we were going. We ended up driving to the lot (we could have walked faster) where he tried unsuccessfully to upgrade me to a Grand Touring, telling me he can sell me one for the price of a Touring. He couldn't do that, not even if it was stripped down. His negative attitude was making me want to leave the dealership. 4. Pushed a notebook at me when he "had to go away for a minute", telling me to check out the awards they won for customer service. Um... well, I'm looking at all the one-star reviews in Yelp and Edmunds and don't see how that's possible that you won any awards for customer service. Then his sales manager stepped over. How convenient. 5. The Sales Mgr. asked me what they can do to get my business and I simply said, "Give me a price that's lower than every other dealership". The sales person kept telling me I'm not going to buy a car on price alone and I kept having to re-assure him, "Oh yes I definitely AM." He couldn't understand that I didn't give a hoot about their customer service and told him I'd always have it serviced near the city. What Chicago resident would go to Schaumburg to get an oil change when they could go to a local dealership nearer the city? They ignored me and stuck to the checklist in their heads. VERY frustrating. I ended up leaving in disgust after the Sales Mgr. threw a low-ball offer at me with no details and he walked away with a sour look on his face. Didn't mention whether it included rebates, incentives, nothing. Just kept asking how they could earn my business. Strike 3: Again, not listening and paying no attention to what the customer is asking. They may as well have been reading off cue cards. He could have had a sale right there if they were being honest with me. I should have known when it took them 2 days to respond to my initial email inquiry (all other dealerships responded within 9-12 hours) that something was up. Then they said the email was lost. They emailed me at 12:55am on a Tuesday after I visited them on Saturday. I responded at 11:27am on a Tuesday and they didn't get back to me until Thursday at 2:45pm. Asked me once again how they can earn my business, so I asked for the low-ball quote in an email and he seemed good with that (that guy never responded again). Then yet another dealership employee emailed me with a generic letter, obviously not knowing the other 2 employees have been in contact with me. None of them acknowledged the low-ball offer and obviously had NO intention of honoring it. In conclusion: I bought a CX-5 from Roto Mazda yesterday, where they're very up front, honest, and tell you exactly what you need to know, immediately. There is no screwing around, and no one throws phrases at you from Sales 101 in 1982. Another great place was CJ Wilson Mazda who gave me a great price, but Roto met that price. Wilkins was a very close 3rd. All honest. I will never get back the 2 hours I spent at Napleton, but it WAS a learning experience! I wish I could rate it zero stars. read more

Make sure to check their used cars on Carfax before you walk in and start negotiating. I checked out all five hatchback used Mazda3's they had listed on cars.com in the last three weeks, as I am in the market, and they were ALL rental vehicles. Yes, dealers routinely get previous rental or fleet lease vehicles in auctions, but for all of a dealer's used car stock on the same model to come from rental is a bit too much. Now, I've not called them and asked about it to see if they'd be forthcoming about it, but even if they would shave 5% off the price, I would not buy a car that was previously used by hundreds of renters abusing the heck out of them. read more

I took my car their to inspect a coolant leak, was told to bring it in, they'll inspect it and tell me what it will cost to fix. I did that, only to find out they want $212 just to inspect it, I already got a ride home with me so I just did it, big mistake!. I get a call the next day telling me $900 to replace the water pump! Because who ever put it in before crossthreaded the bolts. I call around and find a place down golf who will do it for roughly 1/2 so i tell them to put my car back together and i'll leave. They told me the inspection charge was to tear it down not to put it back together so it'd be another $212 to put it all back! Furious i called the manager Jeff. He finally agreed to $650 which would of been the same cost if i paid inspection, towed it to other place so i figured to just do it since mazda will do a great job at repairing. 2nd mistake! I get my car back and it ran terrible like they didn't even re-time it when they put the timing belt back on so i turn around drop it off again. They said there was carbon in the EGR pipe which is impossible since it's brand new and they didn't touch any exhaust! I pick it up the next day, drive back to Chicago. *sniff *sniff* smells like oil through the vents. I pop the hood and the valve cover gasket is squirting oil! I take it back the following Monday, they told me since i gave them an 3rd party gasket they won't warrant it and want to charge me $90 to replace it! I talk to Jeff again for 10 minutes arguing back n forth, finally tell them I'd just come and pick it up. Finally he calls me 4 mins later saying he talked to the manager and won't charge me labor just $30 for the gasket. I agree just to get this nightmare over with. They ran a coolant line over a bracket not under it so the hood now pinches the line. (fixed that mysefl) and my car is missing 4 bolts. Original $900 quote charged me $50 for bolts. Horrible horrible experience NEVER will i even think about taking anything there. DON"T TAKE THE RISK! It's one thing to get bent over on labor charges, it's somewhat expected but to have someone take zero pride in their work, make so many mistakes is baffling, my mechanic there was at least 50 yrs old, it's not like he was fresh out of college... read more

Rather than trying to work with us to get us the car we wanted, they tried to up-sell us into a brand new car that was way higher than our intended price range. Not cool and super sleazy. Our salesman must have been deaf too, because my fiancee and I both said multiple times were not interested in a new car. But then to pull out paper and a pen and crunch hypothetical numbers and then pull the heart strings.. "Don't you want some reassurance for your family? Your son could very well drive this car in a few years." Up yours, bozo. When he finally got the hint that we weren't interested in his mocked-up new car pricing bullshit, he got all cold and rude. Best learn to deal with rejection, bud, at this rate.. you'll be seeing a lot of it. Whatever.. he also called me two days later and left 2 messages. Desperate much? I'm talking about typical, sleazy, car-salesman. All they care about is moving units, and they should really mask their intentions better. Avoid this place. Bigger's Mazda in Elgin is much more friendly and accomodating. Go there. read more

Wow. I thought I was going to be the odd man out here with a lower review... 1.5 average? Ouch. So, sales team was fine. Bought a brand new 2012 M3i a few years back and LOVE it. I will note that the salesman actually wrote up *the wrong paperwork* because he didn't know the names of the colors. Could've been a huge headache, but I made him double check with someone else because the color name didn't sound right. Additionally, I sold myself an upgraded electronics package by asking questions, they weren't offered or explained to me. Ken. Ken in Service. Ken is the only Service Appointment maker. In the last two weeks, I wanted to get some dents taken out. I paid to have the dent insurance/fixer thing. DO NOT BUY THIS. They say it's for anything smaller than a credit card, dings, ya know? There is the lightest of light scratches that I didn't even notice until I got my face next to my car... it's ridic. I shall post pics eventually. Probably. Anyhow. During this process, Ken forgot my name all 17 times we interacted, both over the phone and in person. I had to say my name, my car type, and that I had it in for dent repair. I was talking to the man every single day. Additionally, the first time I called to ask him to make an appointment, was a Thursday at 3pm. He asked me to call him again on Monday and see if he'd done it. And then remind him to. WHAT. I told him, nicely, that it was his job to make the appointment and call me. Also, couldn't he just do it right then? He agreed. Guess what happened Saturday when I got my oil changed? Ken was there. Had no idea who I was. Had not called to schedule an appt on either Thursday or Friday. Then promised to do it Monday. Guess what happened Monday when I called? He didn't know who I was & hadn't made it. I got put on hold so that he could cover up the fact that he was right then hurriedly trying to make an appointment. Then I came in, he had again forgotten who I was, and I got an SUV loaner... when they know I live in the city and commute. Which I reminded them. Terrible choice, but whatever. It should've taken 2 days, but I'm guessing, because he'd waited so long to get an appt, they couldn't come in until later in the week. The dent company required me to call them (because there were 3+ dents) before they'd do anything, then they said they wouldn't do anything, then I called and talked to someone else, then they "rechecked", then they still wouldn't do anything. 1.5 weeks later, I went to get my car back. All the grease pencil markings were still all over it to label the dents with comments added. My car was covered in writing, as if I needed the reminder of their sheisty rules. I requested someone clean it off. which they did after I walked back inside. Ridiculous. I want a full refund of the "dent insurance." read more

This worst dealership ever ! should close their fucking doors Saw Mazda 6 with manual trans on online.Went today Noon time.Walk in the saleperson told me the car is sold but.could get the car next day.Asking $500.00 nonrefundable deposit.because their to get the car from another dealership.This is Total B.S. Then I seen a 2013 BMW 328i with manual trans.The sale told me ,he needs to get another salesperson .He disappeared for 20 minutes.I was ready to walk out.Sale manager walk over asking a lot of dumb question, He told me ,I should buy the Mazda 6 TODAY and no needed to look at the BMW.Plus all the sale person are out today because training.and No one could assist me with a test drive with BMW.Why can't you ,i ask? NO NO Manager doesn't do test driver.WTF!I walk out. Travel to Evanston Mazda .Napleton is total nightmare.Evanston done all the right things to earn my business. read more

I thought i had a good deal with them which is true.. We agreed on the sales rep that we have no mo ey for downpayment so they agreed... I signed the paper.. Then signed the contract knowing theres no downpayment after 2-3 month theyre sending me collection that they havent received my downpayment.. You guys are ripped off you should know the deal that we agreed on i know i signed it finance manager knows that im not going for a downpayment but never said anything that he put in on the paper that i signed.. This is outrageous. read more

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We drove 8 hours down here, from Michigan,to get a new car from you guys. They were extremely helpful, fast, all the paperwork was pretty much all done before we arrived. When we arrived there was a small mishap, they needed to replace the bumper for cosmetic damage, it would of taken days to get a new bumper in. The GM of the dealership, brought his wifes same exact car in that was exact match to what we bought, and was willing to give us that bumper off her cx9 and put it on ours. We truly appreciated that, and very grateful. We traded in a car, and got a new car with all the paperwork and everything within two hours and on our way home. Marty and John were extremely helpful, and got everything done smoothly and efficiently. These guys here, all went above and beyond, extremely polite and helpful. We would highly recommend this dealership for anyone looking for a Mazda. read more

Bought a Mazda a few years ago new, just o.k. but service coming back for service was a real joke. I can only be there on Saturdays and they're real short then. The waiting room is filthy, the bathroom was overflowing with paper towels, I guess no one want's to empty garbage can. The toilet was stuffed with toilet paper. I think one of the slob salesman left it like that. They offer free wifi there, but they took the sigh down that showed the password there. I guess they'll say anything to get customers there. read more

Niram was a great help with my first car experience, very patient. I would definitely recommend him

I came here after work to test drive 2 cars they had in their inventory: A 2016 Mazda 6 Touring (6-speed manual) and a 2016 Mazda 6 Grand Touring (6-speed automatic). I was told initially that I couldn't drive their 6-speed manual model because "we haven't come to an agreement on price and terms". So I was offered to sit in the 6-speed manual model in their parking lot at the back. I disagreed with that policy, but wanted to see how the car felt inside so I tried it out. Then I was shown a Grand Touring model with all the options. Again, couldn't drive this one because I wasn't serious about buying one. I insisted that I wanted a test drive of the GT model, but the salesman (Darryl) said he needed to talk to his manager before getting permission. So after some talking, he led me outside to a Sport (base) automatic model. Given that I've already wasted a good 30-minutes, I figured I might as well comply and get as much as I can with this dealership. As I pull out of the dealership, we find a new 2016 Mazda MX-5 blocking our exit. So we wait. And wait. As few sales guys are giving a guy the keys to his new car. Continue to wait. And wait. And possibly 10-minutes later the guy pulls out. I was thinking about honking the horn, but I remained patient. But I also felt like I was a nobody, as a 16-year old kid who just got his license. There was no apology from the saleman, as if it's just all in a days work. I test drove the base model, it was okay, but didn't represent the actual trim models I was interested in. And I will not be going back to this dealership in hopes that I can convince the manager to test drive one of his cars he has in stock. Disappointed? Yes. Surprised at the 1.5 out of 5-star rating? No. What do I think of the 4.3 out of 5 Google reviews rating? Shocked (which leads me to think that majority of them are FAKE. Do I like the lime green they have on the outside and inside of their building. No. Afterwards, I drove to the Honda dealership down the street and received an experience fit for a king (thank you, Sam). read more

My husband inquired about a car online, and Mike, one of the sales guys, wrote back with a gleaming, attractive quote that almost seemed to good to be true. (Spoiler alert: it WAS!!) They got us in the door, wasted our time, and quoted a price that was thousands above what Mike had quoted us in the email. Bottom line: the price in the email was just plain FALSE. They tried to explain it by naming rebates that we did not qualify for (Military rebate, Chase Bank Employee rebate, etc), but (surprise, surprise) they didn't even add up! After I called our sales guy out on the false quote, he first explained it by "You can't believe everything you read on the internet. You need to do your own research." Yeah, no kidding. And then he said "Every dealership does business this way. Name me a dealer that doesn't do business this way." Well, we promptly exited and went to Naperville Mazda, an honest, straightforward dealership that we KNOW doesn't do business this way. Seriously unbelievable. Go here if you feel like having your chain yanked. read more

Ken Garrett and his service team at Schaumburg Mazda are phenomenal!!! I got my baby back today (she's the first car I've ever bothered to name since I'm keeping her as long as possible). With Ken and his service team behind me, I'm sure she'll give me at least another 150k miles! Okay let's get to the review. I have a 2011 Mazda Tribute and had an after-market remote starter installed in December 2015. It took almost 4 years for my baby to let me know she hated it! I'd been having trouble with my truck starting, which began in March of this year. At first I thought it was the battery (installed new in January 2018 at Arlington Heights Mazda service). After the fourth time my truck didn't start, I got a jump at work, called Mazda USA who directed me to just go since I barely had time to get there before they closed. BEST ADVICE EVER! Ken and his service tech went above and beyond to test the battery, found it wanting, and switched it out per the warranty. And I didn't expect to be back there until the next oil change. Wrong. The Friday before Memorial Day, she didn't start after work. Again. Made it through an enjoyable weekend but by Tuesday she didn't start again and stopped responding to the jumper cables. Had to have her towed to Schaumburg Mazda service, thinking I'd wait for it, they'd fix her and we'd be on our way. Now, one loaner car, several update phone calls on both sides, and a couple of visits to check on her later, I have my Mabel Ann back!!!!!!!!! Super excited and praying that I won't see Ken until the next oil change. For real this time, and I'm sure he feels the same way about me, LOL! If you appreciate attentive, respectful customer service and knowledgeable techs, take your car here. They've gained a customer for the life of my truck. Awesomeness. read more

I purchased my cx5 in 2016 from schaumburg mazda. I had a great experience with Kate. She's the best. I go to the service dept. Faithfully for all of my oil changes. KENNY, is the most professional, patient, polite, and very knowledgable. He answers all of my questions. Let's me know what needs to be done and explains why. He really looks out for his customers. Now, you surely don't find that anymore. It's so nice to find a service dept. With this quality. Sure, I could go anywhere for an oil change.but the last time I did that it ended up costing me 3500.00 for a new engine. Oil drained our and engine locked up. NEVER AGAIN! I feel confident safe and secure when my cx5 is serviced here. I could go on and on, but see for yourself how great having your car serviced can be! read more

I went here about two weeks ago and worked with a guy named Laurence, nice guy, or so I thought. I made the mistake of telling him how much i wanted my payments to be and how much of a down payment i had. He kept walking back and fourth and one time he said my trade in would be no more than $1000 then later on said maybe they'd give me $1500 the most. Then he said he could get me payments of $350 and when I told him I couldnt do more than $300 I pretty much saw he didnt want my business anymore. He even had the audacity to tell me to go to Carmax instead and maybe they would be able to help me. Mind you, I have excellent credit, which by the way he did not even bother to check, and I had a decent down payment and a trade in. He was on some major BS the whole time and actually called me a few days ago (almost 2 weeks later) and left me a VM saying he had great news! Eff you Laurence! I decided to go with Nissan instead. This place sucks. read more

Came in looking for a car to lease. Sales person was nice and patient. Was very knowledgeable and polite. However, we talked about leasing options and some questions were left unanswered. Was promised a call back in two days with information. Three days later I got a call from the customer service lady asking if the sales representative called me back??? When I said he didn't she was surprised and said she will remind him. A week later and no call from the sales, I noticed another missed call from sales representative and a voice message asking if I was called from the sales rep. It's just ridiculous and I ended up buying in a different dealership. read more

I SHOULD HAVE READ THE REVIEWS! After looking around for a used car, I ended up stumbling upon Napleton's Schaumburg Mazda that had the car I wanted & with the mileage that I was looking for. I like many of you, I researched the car specs and matched them up to other dealers. All was fine until I stepped into the place. DECEPTION the WHOLE WAY THROUGH! Greeted by a "nice" salesman and agreed to come back later to see the car once they took it out of the snow and their huge lot of cars. CAUTION 1: Don't let hem fool you if they say you cannot take it to get pre-purchase inspection! CAUTION 2: Make sure you get EVERYTHING in writing CAUTION 3: NEVER DO BUSINESS WITH ANY OF THE PEOPLE IN THIS DEALERSHIP! I was lied to, pushed around, and tricked. I came out of there with a car that broke down ONE MONTH AFTER USE! Now I'm more than $4000 under in fixes and they can't be held liable for any of it. CAUTION 4: NEVER BUY A CAR "AS IS" in the state of Illinois. I moved from New York and Illinois "welcomed" me with open arms full of SH*%. Thanks. read more

Bought a used Mazdaspeed3 from these guys. 2 others in the area but I liked this one the best. I sell BMWs so maybe I just have a higher standard for service than these clowns. My salesman Daniel was decent enough. Decently easy to come to an agreement but wasn't very clear on the CPO warranty and the additional warranty options. My biggest complaint, and oh god it is a huge complaint, is the horrible used car sales manager. Guy is a joke, I hope Napleton reads this and fires his ass for seeing how he's running his dealership. I brought a friend with as I know how long and boring it can be. So we are sitting at Daniel's desk waiting to go on our first test drive when this clown waddles over, looks down at us and (completely seriously) says to us "you boys are going to drive my car with respect right?" I was completely speechless. At a loss for words. In my head I was thinking "ummm....are you f#*king out of your mind?!?" I stared at him for a good five seconds, looked at my friend who was equally taken aback, and back at the used car sales manager and managed a mere "uhhh yeah..." with a look of disbelief and questioning at his accusation. I was there to buy one of their most expensive cars and this clown has the nerve and gall to accuse us of hooning around on a joyride before we even left the dealership. If I ever did that I'd be fired on the spot. Incredibly rude. Sigh. In the end, I bought it. When you look for used there's not too many options on cars that aren't produced anymore and had a limited production when they were. I've had my eyes on it for 5 or 6 years so found it and bought it. I'm extremely happy with the car, it's an absolute blast. My experience at Schaumburg Mazda...not so much. Big shout out to Ken, the service manager I believe. Knows how to run the shop and still maintain great customer service. I wish they were closer so I could work with him more but they are 30 miles or so. It's unfortunate my experience was sullied so much by the front end. read more

Dan, la persona q me atendió en servicio de mantenimiento, es un empleado muy servicial q hace sentir al cliente como en casa, tiene don de gentes, con su simpatía y amabilidad invita a referir amigos al diler Mazda de Schaumburg . read more

I'm not sure what people expect when walking into a car dealership. This is not a place to make friends, get hugs, hold hands and sing together. I had a pretty positive experience yesterday. I bought a 2014 CX-5 that I saw on cars.com about 10 days earlier. I had been looking around for about 3 months and Napleton's in Schaumburg had the exact car I wanted - the mileage, features & price were pretty much spot-on. I called the day before - twice actually. The first time I asked if I could make an appointment to see this specific car and was told they actually do not make appointments, not to worry they have 6-7 salesmen on the floor at any given time and I would be helped right away. I hung up dissatisfied. About 3 hours later I figured what the heck, I'm calling back. A different person answers the phone, Marty. I told him I was calling to see if the car I saw on cars.com was still in their inventory. He took some info from me and said here's our used car manager, he'll know off the top of his head, let me ask him. About 30 seconds later he confirmed that they did still have it. We made -gasp- an appointment for the next day and he said they would have it prepped and ready for me to check out. Perfect. I get there with my dad and this car was actually front and center on the floor - my thoughts - they really want to get rid of this one! We went back and forth on the price about 3 times before we settled. They threw in prices with all the add-ons that they want you to buy - the extra coverage, the remote start, blah blah blah. That wasn't in my original plan, it wasn't what I wanted and when they showed numbers with those features we just said no thanks, we want the car as is, let's focus on that. It was clear to us they had to try those things out on us, and it was clear to them that we simply weren't interested. At no point did I feel like they pushed it further or were disrespectful about it. It seems like the negative reviews come from people who walk in without a clear plan and focus on what you want. Salesman of any trade can sniff that out from a mile away, and of course they're going to try and upsell you and show you different models and trims and packages and all that other crap - that's what they do for a living. Respect the process! My advice for anyone purchasing a new vehicle is to do your research and know exactly what you want. At no point throughout this transaction did I, or my dad, waiver on what we wanted. No, we did not want to see other CX-5's, no, we did not want the extras. We came for one car and one car only - it was this car or no car. The whole process took exactly 3 hours and they recommended the Fudrucker's down the street for a burger. Everyone walked away happy. Marty promised me they would make it as efficient as possible, and I've gotten say he kept his word. Thanks gentlemen! read more

I enjoyed my experience interacting with the staff - not overly pushy, helpful and friendly. I especially enjoyed working with Brando. However, they sold me a dud car. Granted it's used, but their 127 (or however many)-point inspection is worthless, and the warranty they offered that supposedly covered all work from bumper to bumper is not all they sold it to be. Within 30 days of buying, I've been quoted (by another Mazda dealer) for about $2000 in repair work due to faulty parts that aren't covered by warranty. These were big issues and would have shown up on any inspection done properly, and the warranty company is a joke. So, buyer beware of used cards from this place. Do your homework, and double-check the fineprint on the warranty to decide if you think it's worth it. I didn't, and now I'm paying for it. read more

I'm convinced that all car dealers are sleazy, and buying a new car is one of the worst experiences that life has to offer. I hate the dance - the game playing, the numbers they won't give you, the focus on selling add-ons. I especially hate the fact that your salesman can never talk numbers with you - the Mysterious Wizard of Oz AKA the sales manager - is the only person authorized to do that. WTF? I work in accounting and need to see numbers, dammit! That said, and knowing that I would have to "do the dance" because I happen to like Mazdas and had a negative experience at another Mazda dealer, I bought a new car here on Friday. For a process that I find absolutely distasteful, it wasn't as bad as I expected. There - how's that for a back-handed endorsement! I wish they would cut the crap - "Our margin is really low on this car," "we need to make some money here too" - what b.s. If you weren't making money, you wouldn't be in business. And why do I care if you need to make money on the car I want to buy? It's just not my problem! After we agreed on a deal, the Wizard of Oz, I mean, Sales Manager, actually showed his appreciation for the sale by yelling "thank you" over the cubicle wall to my back. The sales guy had to tell me to acknowledge it, because I had no clue he was talking to me. Would it have killed him to come out from behind the curtain and actually shake my hand? That said, the process went fairly smoothly, I found my salesperson to be helpful and easy to work with. Most importantly, I like my new Mazda CX5. Zoom zoom! read more

I hate buying new cars because of the pain of dealing with the car salesmen. I bought a new Mazda 3 at Napleton's Mazda in Schaumburg and it was a pleasure dealing with Brando Oshana. He was great to work with. His manager was a cool dude too. I highly recommend asking for Brando if you ever want a Mazda. read more

I purchased a new car here and Brando was great to work with throughout the process. The negotiations took place between the manager and was a process in it of itself (a lot of back and forth) but worked out in the end. I felt that they were transparent overall, but still somewhat salesy/pushy when it came to adding extended warranties, etc. read more

I live and work downtown and didn't make it out to the dealership in Schaumburg until 7:30 pm for my planned evening of car shopping -- they close at 9 pm, btw -- and the sales manager, Chris, and the sales person I worked with, Darryl, could not have been nicer or more helpful. (Why drive out there, you ask? Because a friend highly recommended Napleton and I take personal referrals seriously.) More than an hour into the process and, despite it being nearly closing time (and no clear indication from me I'd be actually buying a car that evening), he suggested a long test drive route that would give me several different kinds of driving experiences. He even had us stop in a parking lot on the way so I could make sure my phone would pair with the Pandora radio player, and he patiently walked me through the process. As it turns out, I decided the CX-5 was for me. Not only did we settle on trade-in and loan terms that worked well for me, but even at the late hour -- we didn't finish until 11 pm! -- Darryl took it upon himself to transfer all my personal belongings from my old car to my new CX-5, even carefully matching CDs to their jackets. (Which I myself haven't bothered to do for, I don't know, a couple of years?!) Then he carefully walked me through all the features, making sure I understood how to operate everything, and acted as if he had all the time in the world. By that time, I was so hungry from having skipped dinner, I was the one who seemed more in a hurry...! As I said, I could have gone to a closer Mazda dealer but drove all the way out to Schaumburg from downtown based on the strong recommendation of a friend--and now I'm clear it was worth it. I highly recommend! read more

Walter was the absolute best car salesman I've ever had the pleasure of doing business with! He went above and beyond to make sure I was happy. He even picked me up all the way out in the city since I needed to return my rental car before I purchased my new car. Napleton made the car buying process really low pressure and the service I received from every person I dealt with was outstanding. I'll definitely be a repeat customer and send others their way as well! read more

Their lot is unorganized, took them 15 minutes to find the car I was looking for (it was in another one of their lots and they had to clean it up to let us drive it). The new sales guy, Arsenio, was cool. He was still human, you know, but after the drive there was the obligatory sales manager showdown of hard selling YOUMUSTBUYNOW nonsense from Marsen. So, stereotypically bad experience. Roll the dice, maybe you'll get a good sales rep and manger and a good deal on top of it. Mayyyyybe!! read more

Don't do business with this dealership. We looked a car with Kate our salesperson on Thursday she called us back and dropped the price and we went back on Saturday and left a down payment. They we're going to check for financing on Monday. They called and said the financing was higher then what we had so we financed the car and told them we would be in after work on Tuesday. I called at 9:30am on Tuesday to get the VIN for insurance set up and told her we would see her this evening. My husband receives a call an hour later and was informed the car was sold to someone else on Monday. SO WHY DID WE LEAVE A DOWN PAYMENT??? They did not tell use that the car is not taken off line until it is sold. Lesson learned I will never put a down payment on a car again and I will NEVER BUY a car from any NAPLETON store. Wish I could give a zero. read more

Not even sure there is a live person working at this dealer. Contacted them initially through the Mazda website specifically stating no phone calls but they called anyway. When they do they give no specific as to why they are calling, just a vague "Good news". In addition they never reply back to the e-mails I send them. They will send me e-mails and when I reply, nothing. Will be going with Roto Mazda instead. Update 01/18/2017: So nice they can post here but not follow-up on e-mails that I send to them. Received another today from Joey Mateo (or Kate Wedzik, both names appear) but it does not reference any previous communications. read more

The whole Napleton Mazda dealer is such a pleasant place to come. From the service writer Dans willingness to help out to the wonderful customer service from the cashier Lisa everything gets done with a little extra attention. Not to many service places like this place anywhere in todays world. My hats off to your excellent service center. Thanks, Brad read more

They have recently changed ownership, the new sales manager Erick is very condescending and definitely disrespectful especially if you are a female going in there I wouldn't recommend! Shady which one would expect but this place takes to whole new level. This place used to be good but unfortunately it's far from that now read more

My five star review is for my sales guy Lawrence Mendez. I have purchased 3 vehicles from him and have never had an issue. I'm sorry some of you have reported problems in your dealings but I must say that Lawrence has always gone above and beyond with his customer service. I have been able to resolve issues immediately since he has always just been a phone call away. My last vehicle purchased had an incorrect Mazda web price. The correct asking price was $2000 above what I wanted to pay. I checked KBB and the Mazda web price was well under the retail value. Lawrence was able to get the price mistake honored and I drove out a happy man. I am sure Lawrence will work with any of your issues. Great sales guy in my opinion. read more

They located a car i wanted and stated they need deposit so they pick up car. After deposit i didn't here from them and sent messages which went unanswered. This is fraud. I located the vehicle they were to pick up and dealer said nobody contacted them to swap the car for which he said they wouldn't do anyway. He said he call dealership i was going purchase the car from and see what deal was but later found out the car was sold so there was never chance they could get that car for me. Stay away for many years buying cars i never been treated so poorly. Almost criminal. Other dealers after i spoke with were astonished they didn't inform me or return my deposit for which i have to have my lawyer get involved and i make fraud report to state if illinois. read more

First was scheduled with Christian but had to reschedule and I could only make it on his day off. He was great but couldn't come in so he referred me to Ivan. Ivan was great to work with-professional, easy-going, and friendly. I purchased a used Honda Odyssey and am very happy about the purchase. We agreed on a price that was great. Thanks again. I recommend them. read more

I'm kinda confused with all these poor reviews. Seemingly, being unprepared, and opting out of extra care packages are the fault of the dealer. I purchased a vehicle from Napleton back in May, and could not be happier. I have not had any problems with anything that these Yelp haters have to say (notice how they rarely have anything nice to say o any of their reviews.) Now, I generally don' t keep cars longer than 3 years, I can say that my experience from start to finish was exactly what I was looking for. Considering that this isn't my 1st rodeo, I have been through unpleasant car buying experiences before. Sure, the haggling, and such is not the greatest; but I went in with a 2011 4Runner, and got what I was expecting for trade-in. I had a price in mind for my new car, and ended up genuinely smiling on the handshake. Attitude and attention to detail goes a long way in not only purchasing a car, but in life. I get compliments on my car, and I gladly say "Go to Napleton!!" read more

I bought a Mazda CX-7 from this dealer in December 2014, few months later I started hearing some cracking when making sharp turns which I ignored, and in 2017 Mazda called for a recall to fix the lower arms saying that is very risky to keep driving the car in such a condition, so I took it to dealer for the repairs, few months later the same problem came back and didn't now how bad the problem is till now when I m trying to sell it, I took the car to the mechanic for the inspection before selling it, and he told me that I'm lucky I'm still alive because the front wheel could detach anytime and it's loose and he said either the recall was done badly or the damage was already big when they did it, I don't believe that Mazda could risk the life of the many people driving their cars on roads just like that, it is a big shame. Please for anyone who want to buy a car from Mazda be very careful specially the older cars. The Mazda vin number is JM3ER2W52A0349504 read more

Napleton's Schaumburg Mazda - Car Dealers Near Me - Schaumburg, Illinois